service FORD EXPLORER 2020 Owner's Guide

Answer
Question
Change the engine oil according to your
Intelligent Oil-Life Monitor recommenda-
tion which under normal driving conditions should be around 9,500 mi (15,288 km)-
12,500 mi (20,117 km) See Scheduled
Maintenance (page 487).
What is the engine oil change service
interval?
Your hybrid vehicle can use E15 (15%
ethanol, 85% gasoline) fuel, but you may notice slightly reduced fuel economy
because ethanol contains less energy per
gallon than gasoline. Your hybrid vehicle is not designed to use E85 (85% ethanol).
Can I put E15 or E85 in my vehicle, and how
will it affect my fuel economy?
The high voltage battery system is designedto last the life of the vehicle and requires no maintenance.
How long will my high voltage battery last?
Does it need maintenance?
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EMISSION LAW
WARNING: Do not remove or alter
the original equipment floor covering or
insulation between it and the metal floor
of the vehicle. The floor covering and
insulation protect occupants of the
vehicle from the engine and exhaust
system heat and noise. On vehicles with
no original equipment floor covering
insulation, do not carry passengers in a
manner that permits prolonged skin
contact with the metal floor. Failure to
follow these instructions may result in
fire or personal injury.
U.S. federal laws and certain state laws
prohibit removing or rendering inoperative
emission control system components.
Similar federal or provincial laws may
apply in Canada. We do not approve of any
vehicle modification without first
determining applicable laws. Tampering with emissions
control systems including
related sensors or the Diesel
Exhaust Fluid system can result in reduced
engine power and the illumination of the
service engine soon light. Tampering With a Noise Control
System
Federal laws prohibit the following acts:
•
Removal or rendering inoperative by
any person other than for purposes of
maintenance.
• Repair or replacement of any device or
element of the design incorporated into
a new vehicle for the purpose of noise
control prior to its sale or delivery to
the ultimate purchaser or while it is in
use.
• The use of the vehicle after any person
removes or renders inoperative any
device or element of the design.
The U.S. Environmental Protection Agency
may presume to constitute tampering as
follows:
• Removal of hood blanket, fender apron
absorbers, fender apron barriers,
underbody noise shields or acoustically
absorptive material.
• Tampering or rendering inoperative the
engine speed governor, to allow engine
speed to exceed manufacturer
specifications.
If the engine does not start, runs rough,
experiences a decrease in engine
performance, experiences excess fuel
consumption or produces excessive
exhaust smoke, check for the following:
• A plugged or disconnected air inlet
system hose.
• A plugged engine air filter element.
• Water in the fuel filter and water
separator.
• A clogged fuel filter.
• Contaminated fuel.
• Air in the fuel system, due to loose
connections.
• An open or pinched sensor hose.
• Incorrect engine oil level.
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•
Incorrect fuel for climatic conditions.
• Incorrect engine oil viscosity for
climactic conditions.
Note: Some vehicles have a lifetime fuel
filter that is integrated with the fuel tank.
Regular maintenance or replacement is not
needed.
Note: If these checks do not help you
correct the concern, have your vehicle
checked as soon as possible.
Noise Emissions Warranty,
Prohibited Tampering Acts and
Maintenance
On January 1, 1978, Federal regulation
became effective governing the noise
emission on trucks over 10,000 lb
(4,536 kg) Gross Vehicle Weight Rating
(GVWR). The preceding statements
concerning prohibited tampering acts and
maintenance, and the noise warranty
found in the Warranty Guide, are
applicable to complete chassis cabs over
10,000 lb (4,536 kg)
GVWR.
CATALYTIC CONVERTER WARNING:
Do not park, idle or
drive your vehicle on dry grass or other
dry ground cover. The emission system
heats up the engine compartment and
exhaust system, creating the risk of fire. WARNING:
The normal operating
temperature of the exhaust system is
very high. Never work around or attempt
to repair any part of the exhaust system
until it has cooled. Use special care when
working around the catalytic converter.
The catalytic converter heats up to a very
high temperature after only a short
period of engine operation and stays hot
after the engine is switched off. WARNING:
Exhaust leaks may
result in entry of harmful and potentially
lethal fumes into the passenger
compartment. If you smell exhaust
fumes inside your vehicle, have your
vehicle inspected immediately. Do not
drive if you smell exhaust fumes.
Your vehicle has various emission control
components and a catalytic converter that
enables it to comply with applicable
exhaust emission standards.
To make sure that the catalytic converter
and other emission control components
continue to work properly:
• Do not crank the engine for more than
10 seconds at a time.
• Do not run the engine with a spark plug
lead disconnected.
• Do not push-start or tow-start your
vehicle. Use booster cables. See Jump
Starting the Vehicle
(page 301).
• Use only the specified fuel listed.
• Do not switch the ignition off when your
vehicle is moving.
• Avoid running out of fuel.
• Have the items listed in scheduled
maintenance information performed
according to the specified schedule.
Note: Resulting component damage may
not be covered by the vehicle Warranty.
The scheduled maintenance items listed
in scheduled maintenance information are
essential to the life and performance of
your vehicle and to its emissions system.
If you use anything other than Ford,
Motorcraft or Ford-authorized parts for
maintenance replacements or for service
of components affecting emission control,
such non-Ford parts should be equivalent
to genuine Ford Motor Company parts in
performance and durability.
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Illumination of the service engine soon
indicator, charging system warning light or
the temperature warning light, fluid leaks,
strange odors, smoke or loss of engine
power could indicate that the emission
control system is not working properly.
An improperly operating or damaged
exhaust system may allow exhaust to
enter the vehicle. Have a damaged or
improperly operating exhaust system
inspected and repaired immediately.
Do not make any unauthorized changes to
your vehicle or engine. By law, vehicle
owners and anyone who manufactures,
repairs, services, sells, leases, trades
vehicles, or supervises a fleet of vehicles
are not permitted to intentionally remove
an emission control device or prevent it
from working. Information about your
vehicle
’s emission system is on the Vehicle
Emission Control Information Decal
located on or near the engine. This decal
also lists engine displacement.
Please consult your warranty information
for complete details.
On-Board Diagnostics (OBD-II)
Your vehicle has a computer known as the
on-board diagnostics system (OBD-II) that
monitors the engine ’s emission control
system. The system protects the
environment by making sure that your
vehicle continues to meet government
emission standards. The OBD-II system
also assists a service technician in properly
servicing your vehicle. When the service engine soon
indicator illuminates, the OBD-II
system has detected a
malfunction. Temporary malfunctions may
cause the service engine soon indicator to
illuminate. Examples are: 1. Your vehicle has run out of fuel
—the
engine may misfire or run poorly.
2. Poor fuel quality or water in the fuel —the engine may misfire or run
poorly.
3. The fuel fill inlet may not have closed properly. See Refueling (page 190).
4. Driving through deep water —the
electrical system may be wet.
You can correct these temporary
malfunctions by filling the fuel tank with
good quality fuel, properly closing the fuel
fill inlet or letting the electrical system dry
out. After three driving cycles without these
or any other temporary malfunctions
present, the service engine soon indicator
should stay off the next time you start the
engine. A driving cycle consists of a cold
engine startup followed by mixed city and
highway driving. No additional vehicle
service is required.
If the service engine soon indicator remains
on, have your vehicle serviced at the first
available opportunity. Although some
malfunctions detected by the OBD-II may
not have symptoms that are apparent,
continued driving with the service engine
soon indicator on can result in increased
emissions, lower fuel economy, reduced
engine and transmission smoothness and
lead to more costly repairs.
Readiness for Inspection and
Maintenance (I/M) Testing
Some state and provincial and local
governments may have
Inspection/Maintenance (I/M) programs
to inspect the emission control equipment
on your vehicle. Failure to pass this
inspection could prevent you from getting
a vehicle registration. If the service engine soon
indicator is on or the bulb does
not work, your vehicle may need
service. See On-Board Diagnostics.
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Your vehicle may not pass the I/M test if
the service engine soon indicator is on or
not working properly (bulb is burned out),
or if the OBD-II system has determined
that some of the emission control systems
have not been properly checked. In this
case, the vehicle is not ready for I/M
testing.
If the vehicle
’s engine or transmission has
just been serviced, or the battery has
recently run down or been replaced, the
OBD-II system may indicate that the
vehicle is not ready for I/M testing. To
determine if the vehicle is ready for I/M
testing, turn the ignition key to the on
position for 15 seconds without cranking
the engine. If the service engine soon
indicator blinks eight times, it means that
the vehicle is not ready for I/M testing; if
the service engine soon indicator stays on
solid, it means that your vehicle is ready
for I/M testing.
The OBD-II system checks the emission
control system during normal driving. A
complete check may take several days.
If the vehicle is not ready for I/M testing,
you can perform the following driving cycle
consisting of mixed city and highway
driving:
1. 15 minutes of steady driving on an expressway or highway followed by 20
minutes of stop-and-go driving with at
least four 30-second idle periods.
2. Allow your vehicle to sit for at least eight hours with the ignition off. Then,
start the vehicle and complete the
above driving cycle. The vehicle must
warm up to its normal operating
temperature. Once started, do not turn
off the vehicle until the above driving
cycle is complete.
If the vehicle is still not ready for I/M
testing, you need to repeat the above
driving cycle.
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GENERAL INFORMATION
WARNING: This battery pack
should only be serviced by an authorized
electric vehicle technician. Improper
handling can result in personal injury or
death. WARNING:
Apply the parking
brake, shift into park (P), switch the
ignition off and remove the key before
you open the hood or have any service
or repair work completed. If you do not
switch the ignition off, the engine could
restart at any time. Failure to follow this
instruction could result in personal injury
or death. WARNING:
Do not touch the
electronic ignition system parts after you
have switched the ignition on or when
the engine is running. The system
operates at high voltage. Failure to
adhere to this warning could result in
serious personal injury or death. WARNING:
Keep your hands and
clothing clear of the engine cooling fan.
Your vehicle consists of various
high-voltage components and wiring. All
of the high-voltage power flows through
specific wiring assemblies labeled as such
or covered with a solid orange convolute,
or orange striped tape, or both. Do not
come in contact with these components.
The high-voltage battery system is a
high-voltage, lithium-ion battery system.
The pack is located underneath the vehicle.
The high voltage battery system uses an
advanced active liquid heating and cooling
system to regulate high voltage battery
temperature and help maximize the life of
the high voltage battery. Note:
The high-voltage battery does not
require regular service maintenance.
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(If Equipped)

Returning Your Vehicle to Normal
Mode
1.
Reconnect the negative (black) battery
cable to the battery.
2. Apply the parking brake. See Electric
Parking Brake (page 215).
Note: If the vehicle battery is dead, for
example, no electrical power is available,
you require an external power to apply the
parking brake.
3. Fully apply the brake pedal and hold, do not release.
4. Insert the screwdriver tool or car key fully into the manual park release lever
slot. Push the tool downwards. The
system detent releases and the manual
park release lever moves forward,
allowing the vehicle to go back into
park (P). Remove the tool or car key.
5. Install the access cover.
6. With your foot fully applied on the brake pedal, start your vehicle. Confirm
that your vehicle is in the park (P)
position and that the instrument
cluster indicates park (P). 7. If the instrument cluster does not
display the park (P) position or there
is a message stating park (P) is not
available, transmission not in park (P)
or a shift system fault, apply the
parking brake before exiting your
vehicle and contact an authorized
dealer for service.
If Your Vehicle Gets Stuck in Mud
or Snow
Note: Do not rock the vehicle if the engine
is not at normal operating temperature or
damage to the transmission may occur.
Note: Do not rock the vehicle for more than
a minute or damage to the transmission and
tires may occur, or the engine may overheat.
If your vehicle gets stuck in mud or snow,
rock it out by shifting between forward and
reverse gears, stopping between shifts in
a steady pattern. Press lightly on the
accelerator in each gear.
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PRINCIPLE OF OPERATION
This system is a proactive system. It has
the ability to anticipate wheel slip and
transfer torque to the rear wheels before
slip occurs. Even when wheel slip is not
present, the system is continuously making
adjustments to the torque distribution, in
an attempt to improve straight line and
cornering behavior, both on and off road.
The system automatically turns on every
time you switch the ignition on.
If any component requires maintenance,
a message appears in the information
display.
USING FOUR-WHEEL DRIVE
WARNING: Vehicles with a higher
center of gravity (utility and four-wheel
drive vehicles) handle differently than
vehicles with a lower center of gravity
(passenger cars). Avoid sharp turns,
excessive speed and abrupt steering in
these vehicles. Failure to drive cautiously
increases the risk of losing control of your
vehicle, vehicle rollover, personal injury
and death.
The intelligent 4WD system continuously
monitors vehicle conditions and adjusts
the power distribution between the front
and rear wheels. It combines transparent
all-surface operation with highly capable
four-wheel drive.
The 4WD system is always active and
requires no driver input. It is capable of
handling all road conditions including
street and highway driving as well as
off-road and winter driving. You can
optimize more 4WD control by selecting
different drive modes. See
Selecting a
Drive Mode (page 279). Note:
A warning message displays in the
information display when a 4WD system
fault is present. See
Information
Messages (page 120). A 4WD system fault
causes the 4WD system to default to
rear-wheel drive only mode. When this
warning message is displayed, have your
vehicle serviced at an authorized dealer.
Note: A warning message displays in the
information display if the 4WD system
overheats. See
Information Messages
(page 120). This condition could occur if the
vehicle is operated in extreme conditions
with excessive wheel slip, such as deep
sand. To resume normal 4WD function as
soon as possible, stop the vehicle in a safe
location and stop the engine for at least 10
minutes. After the engine is restarted and
the 4WD system is adequately cooled, the
warning message turns off and normal 4WD
function returns.
Operating Four-Wheel Drive (4WD)
Vehicles With Spare Tires
Do not use a different size spare tire other
than the tire provided. If the mini-spare tire
is installed, the 4WD system will disable
and enter rear-wheel drive only mode to
protect driveline components. Some
limited 4WD traction could be provided if
the mini-spare is installed on one of the
front wheels. If you are in driving conditions
where limited 4WD traction is needed
while the mini-spare is installed, it is
recommended the mini-spare be installed
on the front axle.
See Information
Messages (page 120).
If the mini-spare is installed, this condition
is indicated by a warning in the information
display. If there is a warning message in
the information display from using the
spare tire, this indicator should turn off
after reinstalling or replacing the normal
road tire and cycling the ignition off and
on. We recommended reinstalling or
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(If Equipped)

Once through water, always try the brakes.
Wet brakes do not stop the vehicle as
effectively as dry brakes. Drying can be
improved by moving your vehicle slowly
while applying light pressure on the brake
pedal.
Be cautious of sudden changes in vehicle
speed or direction when you are driving in
mud. Even 4WD vehicles can lose traction
in slick mud. As when you are driving over
sand, apply the accelerator slowly and
avoid spinning your wheels. If the vehicle
does slide, steer in the direction of the slide
until you regain control of the vehicle.
After driving through mud, clean off residue
stuck to rotating driveshafts and tires.
Excess mud stuck on tires and rotating
driveshafts causes an imbalance that
could damage drive components.
“Tread Lightly
” is an educational program
designed to increase public awareness of
land-use regulations and responsibilities
in our nations wilderness areas. Ford Motor
Company joins the U.S. Forest Service and
the Bureau of Land Management in
encouraging you to help preserve our
national forest and other public and private
lands by “treading lightly. ”
Driving on Hilly or Sloping Terrain
Although natural obstacles could make it
necessary to travel diagonally up or down
a hill or steep incline, you should always
try to drive straight up or straight down. Note:
Avoid driving crosswise or turning on
steep slopes or hills. A danger lies in losing
traction, slipping sideways and possibly
rolling over. Whenever driving on a hill,
determine beforehand the route you will
use. Do not drive over the crest of a hill
without seeing what conditions are on the
other side. Do not drive in reverse over a hill
without the aid of an observer.
When climbing a steep slope or hill, start
in a lower gear rather than downshifting to
a lower gear from a higher gear once the
ascent has started. This reduces strain on
the engine and the possibility of stalling.
If you do stall out, do not try to turn around
because you might roll over. It is better to
back down to a safe location.
Apply just enough power to the wheels to
climb the hill. Too much power can cause
the tires to slip, spin or lose traction,
resulting in loss of vehicle control. Descend a hill in the same gear you would
use to climb up the hill to avoid excessive
brake application and brake overheating.
Do not descend in neutral; instead,
disengage overdrive or manually shift to a
lower gear. When descending a steep hill,
avoid sudden hard braking as you could
lose control. The front wheels have to be
turning in order to steer the vehicle.
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Reverse Braking Assist –
Frequently Asked Questions
Note:
If the frequently asked questions and
answers that are shown in the following
chart do not assist you in returning the
system to available, contact an authorized
dealer to have the system checked for
proper operation.
Why is the system off?
Make sure you switch the system on.
See Switching Reverse Braking
Assist On and Off (page 221).
Why is the system unavailable? Make sure that the liftgate and all
doors are closed.
Why is the system unavailable? Make sure the cross traffic alert
system is on. See Cross Traffic Alert
(page
268).
Why is the system unavailable? Make sure the rear parking aid system
is on. See
Rear Parking Aid (page
230).
Why is the system unavailable? Make sure traction control is on. See
Using Traction Control
(page 224).
Why is the system unavailable? The vehicle has sustained a rear end
impact. Contact an authorized dealer
to have the sensors checked for proper
coverage and operation.
Why is the system unavailable? An ABS, traction control or stability
control event may have occurred. The
system resumes operation when the
event is complete. Why is the system unavailable?
Make sure the rear view camera and
360 degree camera are not dirty or
obstructed. If it is dirty, clean the
camera. See
Rear View Camera
(page 238). See 360 Degree Camera
(page 241). If the message still appears
after cleaning the camera, wait a short
time and the message should clear. If
the message does not clear, contact
an authorized dealer.
Why is the system unavailable? Make sure the sensors are not blocked
or faulted. See
Cross Traffic Alert
(page 268). See Rear Parking Aid
(page 230).
Why is the system unavailable? You recently had your vehicle serviced,
or the battery disconnected. Drive your
vehicle a short distance to resume
system operation.
Why does the system turn off when I
connect a trailer? The system does not function when
you connect a trailer. Operation
resumes when you disconnect the
trailer.
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(If Equipped)