service FORD EXPLORER 2021 User Guide

PRINCIPLE OF OPERATION
WARNING: Airbags do not inflate
slowly or gently, and the risk of injury
from a deploying airbag is the greatest
close to the trim covering the airbag
module. WARNING:
All occupants of your
vehicle, including the driver, should
always properly wear their seatbelts,
even when an airbag supplemental
restraint system is provided. Failure to
properly wear your seatbelt could
seriously increase the risk of injury or
death. WARNING:
Even with advanced
restraints systems, properly restrain
children 12 and under in a rear seating
position. Failure to follow this could
seriously increase the risk of injury or
death. WARNING:
Do not place your arms
on the airbag cover or through the
steering wheel. Failure to follow this
instruction could result in personal injury. WARNING:
Keep the areas in front
of the airbags free from obstruction. Do
not affix anything to or over the airbag
covers. Objects could become projectiles
during airbag deployment or in a sudden
stop. Failure to follow this instruction
could result in personal injury or death. WARNING: Airbags can kill or injure
a child in a child restraint. Never place a
rear-facing child restraint in front of an
active airbag. If you must use a
forward-facing child restraint in the front
seat, move the seat upon which the child
restraint is installed all the way back. WARNING:
Do not attempt to
service, repair, or modify the
supplementary restraint system or
associated components. Failure to
follow this instruction could result in
personal injury or death. WARNING:
Several airbag system
components get hot after inflation. To
reduce the risk of injury, do not touch
them after inflation. WARNING:
If a supplementary
restraint system component has
deployed, it will not function again. Have
the system and associated components
inspected as soon as possible. Failure to
follow this instruction could result in
personal injury or death.
The airbags are a supplemental restraint
system and are designed to work with the
seatbelts to help protect the driver and
right front passenger from certain upper
body injuries. Airbags do not inflate slowly;
there is a risk of injury from a deploying
airbag.
Note: You will hear a loud bang and see a
cloud of harmless powdery residue if an
airbag deploys. This is normal.
The airbags inflate and deflate rapidly
upon activation. After airbag deployment,
it is normal to notice a smoke-like, powdery
residue or smell the burnt propellant. This
may consist of cornstarch, talcum powder
(to lubricate the bag) or sodium
compounds (for example, baking soda)
that result from the combustion process
that inflates the airbag. Small amounts of
sodium hydroxide may be present which
may irritate the skin and eyes, but none of
the residue is toxic.
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After all occupants have adjusted their
seats and put on seatbelts, it is very
important that they continue to sit
properly. A properly seated occupant sits
upright, leaning against the seat backrest,
and centered on the seat cushion, with
their feet comfortably extended on the
floor. Sitting improperly can increase the
chance of injury in a crash event. For
example, if an occupant slouches, lies
down, turns sideways, sits forward, leans
forward or sideways, or puts one or both
feet up, the chance of injury during a crash
greatly increases.
Make sure the front passenger
sensing system is operating
properly. See Crash Sensors
and Airbag Indicator (page 52).
Do not attempt to repair or service the
system. Take your vehicle immediately to
an authorized dealer.
If it is necessary to modify an advanced
front airbag system to accommodate a
person with disabilities, contact our
Customer Relationship Center. See
Getting the Services You Need
(page
305).
SIDE AIRBAGS WARNING:
Do not place objects
or mount equipment on or near the
airbag cover, on the side of the front or
rear seatbacks, or in areas that may
come into contact with a deploying
airbag. Failure to follow these
instructions may increase the risk of
personal injury in the event of a crash. WARNING:
Accessory seat covers
not released by Ford Motor Company
could prevent the deployment of the
airbags and increase the risk of injuries
in a crash. WARNING:
Do not lean your head
on the door. The side airbag could injure
you as it deploys from the side of the
seatback. WARNING:
Do not attempt to
service, repair, or modify the
supplementary restraint system or
associated components. Failure to
follow this instruction could result in
personal injury or death. WARNING:
If a supplementary
restraint system component has
deployed, it will not function again. Have
the system and associated components
inspected as soon as possible. Failure to
follow this instruction could result in
personal injury or death.
The side airbags are on the outermost side
of the front seat backrests. In certain
sideways crashes or rollover events, the
side airbags will be inflated. The airbag
was designed to inflate between the door
panel and occupant to further enhance the
protection provided to occupants in side
impact crashes. 50
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The system consists of the following:
•
A label or embossed side panel
indicating that your vehicle has side
airbags.
• Side airbags inside the driver and front
passenger seat backrests. Crash sensors and monitoring
system with readiness indicator.
See Crash Sensors and Airbag
Indicator (page 52).
The design and development of the side
airbag system included recommended
testing procedures that were developed
by a group of automotive safety experts
known as the Side Airbag Technical
Working Group. These recommended
testing procedures help reduce the risk of
injuries related to the deployment of side
airbags.
DRIVER AND PASSENGER
KNEE AIRBAGS
Driver and passenger knee airbags are
located under or within the instrument
panel. During a crash, the restraints control
module may activate the driver and
passenger knee airbags (individually or
both) based on crash severity and
respective occupant conditions. Under
certain crash and occupant conditions, the
driver and passenger knee airbags may
deploy (individually or both) but the
corresponding front airbag may not
activate. As with front and side airbags, it
is important to be properly seated and
restrained to reduce the risk of death or
serious injury. Make sure the knee airbags are
operating properly. See
Crash
Sensors and Airbag Indicator
(page
52). SAFETY CANOPY™ WARNING:
Do not place objects
or mount equipment on or near the
headliner at the siderail that may come
into contact with a deploying curtain
airbag. Failure to follow these
instructions may increase the risk of
personal injury in the event of a crash. WARNING:
Do not lean your head
on the door. The curtain airbag could
injure you as it deploys from the
headliner. WARNING:
Do not attempt to
service, repair, or modify the
supplementary restraint system or
associated components. Failure to
follow this instruction could result in
personal injury or death. WARNING:
All occupants of your
vehicle, including the driver, should
always properly wear their seatbelts,
even when an airbag supplemental
restraint system is provided. Failure to
properly wear your seatbelt could
seriously increase the risk of injury or
death. WARNING:
To reduce risk of injury,
do not obstruct or place objects in the
deployment path of the airbag. WARNING:
If a supplementary
restraint system component has
deployed, it will not function again. Have
the system and associated components
inspected as soon as possible. Failure to
follow this instruction could result in
personal injury or death.
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The restraints control module also
monitors the readiness of the above safety
devices plus the crash and occupant
sensors. The readiness of the safety
system is indicated by a warning indicator
light in the instrument cluster or by a
backup tone if the warning light is not
working. Routine maintenance of the
airbag is not required.
A difficulty with the system is indicated by
one or more of the following:
•
The readiness light will not illuminate
immediately after you switch the
ignition on.
• The readiness light either flashes or
stays lit.
• A series of five beeps is heard. The tone
pattern repeats periodically until the
problem, the light or both are repaired.
If any of these things happen, even
intermittently, have the supplemental
restraint system serviced at an authorized
dealer immediately. Unless serviced, the
system may not function properly in the
event of a crash.
The restraint system is designed to
activate when the vehicle sustains
conditions sufficient to cause the restraint
control module to deploy a safety device. The fact that not all the safety devices
activate for all occupants in a crash does
not mean something is wrong with the
system. Rather, it means the restraints
control module determined the accident
conditions (crash severity, type of crash,
belt usage) were not appropriate to
activate these safety devices.
•
The front airbags are designed to
activate only in frontal and near-frontal
crashes (not rollovers, side impacts or
rear impacts) unless the crash causes
sufficient frontal deceleration.
• The seatbelt pretensioners are
designed to activate in frontal,
near-frontal and side crashes, and in
rollovers.
• The knee airbag(s) may deploy based
on crash severity and occupant
conditions.
• The side airbags are designed to inflate
in certain side impact crashes or
rollover events. Side airbags may
activate in other types of crashes if your
vehicle experiences sufficient sideways
motion or deformation, or a certain
likelihood of rollover.
• The Safety Canopy is designed to
inflate in certain side impact crashes
or rollover events. The Safety Canopy
may activate in other types of crashes
if your vehicle experiences sufficient
sideways motion or deformation, or a
certain likelihood of rollover.
AIRBAG DISPOSAL
Contact your authorized dealer as soon as
possible. Airbags must be disposed of by
qualified personnel.
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WHAT IS 911 ASSIST
911 Assist is a SYNC system feature that
can call for help if you’re in an accident. If
a crash deploys an airbag (excluding knee
airbags and rear inflatable seatbelts [if
equipped]) or activates the fuel pump
shut-off, your SYNC-equipped vehicle may
be able to contact emergency services by
dialing 911 through a paired and connected
Bluetooth-enabled phone. You can learn
more about the 911 Assist feature, by
visiting:
Website
www.owner.ford.com
www.syncmyride.ca
www.syncmaroute.ca
Not all crashes will deploy an airbag or
activate the fuel pump shut-off (the
triggers for 911 Assist). If a connected cell
phone sustains damage or loses its
connection to SYNC during a crash, SYNC
will search for and try to connect to a
previously paired cell phone; SYNC will
then attempt to call the emergency
services.
Before making the call:
• SYNC provides a short window of time
(about 10 seconds) to cancel the call.
If you fail to cancel the call, SYNC
attempts to dial 911.
• SYNC says the following, or a similar
message: "SYNC will attempt to call
911, to cancel the call, press Cancel on
your screen or press and hold the
phone button on your steering wheel." If you do not cancel the call, and SYNC
makes a successful call, a pre-recorded
message plays for the 911 operator, and
then the occupant(s) in your vehicle is able
to talk with the operator. Be prepared to
provide your name, phone number and
location immediately, because not all 911
systems are capable of receiving this
information electronically.
During an emergency call, the system
transmits vehicle data to the emergency
service. See Data Privacy (page 15).
EMERGENCY CALL
REQUIREMENTS WARNING:
Do not wait for 911
Assist to make an emergency call if you
can do it yourself. Dial emergency
services immediately to avoid delayed
response time which could increase the
risk of serious injury or death after a
crash. If you do not hear 911 Assist within
five seconds of the crash, the system or
phone may be damaged or
non-functional. WARNING:
Always place your
phone in a secure location in your vehicle
so it does not become a projectile or get
damaged in a crash. Failure to do so may
cause serious injury to someone or
damage the phone which could prevent
911 Assist from working properly. WARNING:
Unless the 911 Assist
setting is set on before a crash, the
system will not dial for help which could
delay response time, potentially
increasing the risk of serious injury or
death after a crash.
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Car Finder
Press the button twice within
three seconds. The horn sounds
and the direction indicators
flash. We recommend you use this method
to locate your vehicle, rather than using
the panic alarm.
Sounding the Panic Alarm
Note: The panic alarm only operates when
the ignition is off. Press the button to sound the
panic alarm. Press the button
again or switch the ignition on to
turn it off.
Remote Start (If Equipped) WARNING: Do not start the engine
in a closed garage or in other enclosed
areas. Exhaust fumes are toxic. Always
open the garage door before you start
the engine. Failure to follow this
instruction could result in personal injury
or death.
Note: Do not use remote start if your fuel
level is low. The remote start button is on the
remote control.
This feature allows you to start your
vehicle from the outside. Your remote
control has an extended operating range.
If your vehicle has automatic climate
control, you can configure it to operate
when you remote start your vehicle.
See
Climate Control (page 139). A manual
climate control system runs at the setting
it was set to when you switched your
vehicle off. Many states and provinces have
restrictions for the use of remote start.
Check your local and state or provincial
laws for specific requirements regarding
remote start systems.
The system does not work if:
•
The ignition is on.
• The anti-theft alarm triggers.
• You disable the feature.
• The hood is open.
• The transmission is not in park (P).
• The battery voltage is below the
minimum operating voltage.
• The service engine soon light is on.
Remote Control Feedback (If
Equipped)
An LED on the remote control provides
status feedback of remote start or stop
commands. Status
LED
Remote startsuccessful
Solid green
Remote stopsuccessful
Solid red
Request failed or
status not received
Blinking red
Status incomplete
Blinking green
Remote Starting Your Vehicle
Note: You must press each button within
three seconds of each other. If you do not
follow this sequence, your vehicle does not
start remotely, the direction indicators do
not flash twice and the horn does not sound.
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High Voltage Electric System
Failure (If Equipped)
It illuminates if your hybrid
electric vehicle has an electrical
component fault or failure that
causes your vehicle to shutdown or enter
a limited operating mode. A message may
appear in the instrument cluster display.
Hill Descent
(If Equipped) Illuminates when you switch hill
descent on.
Hood Ajar Illuminates when the ignition is
on and the hood is not
completely closed.
Lamps On Illuminates when you switch the
low beam headlamps or the
parking lamps on.
Liftgate Ajar Illuminates when the liftgate is
not completely closed.
Low Beam Warning Illuminates when the low beam
headlamp bulb is not functioning
properly.
Low Fuel Level Illuminates when the fuel level
is low or the fuel tank is nearly
empty. Refuel as soon as
possible. Low Tire Pressure Warning Illuminates when the tire
pressure is low. If the lamp
remains on with the engine
running or when driving, check the tire
pressure as soon as possible.
It also illuminates momentarily when you
switch the ignition on to confirm the lamp
is functional. If it does not illuminate when
you switch the ignition on, or begins to
flash at any time, have the system checked
by an authorized dealer.
Low Washer Fluid Illuminates when the windshield
washer fluid is low.
Powertrain Fault Illuminates when the system
detects a powertrain or a
4WD/AWD fault. Contact an
authorized dealer as soon as possible.
Ready to Drive
(If Equipped) Illuminates when you have
switched on your hybrid electric
vehicle and it is ready to drive. A
corresponding message may appear
stating ready to drive.
Service Engine Soon It illuminates when you switch
the ignition on prior to engine
start to check the bulb and to
indicate whether your vehicle is ready for
Inspection and Maintenance (I/M) testing.
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Active Park
Action
Message
The system requires service. Have the system checked as soon as possible.
Active Park Fault
Adaptive Cruise Control Action
Message
A radar concern is preventing the adaptive cruise from engaging.
See How Does Adaptive Cruise Control With Stop and Go Work (page 246).
Adaptive Cruise
Malfunction
Front Sensor Not Aligned
Conditions exist such that the adaptive cruise cannot function
properly. See
How Does Adaptive Cruise Control With Stop and Go Work (page 246).
Adaptive Cruise
Not Available
The radar is blocked because of poor radar visibility due to inclementweather, ice, mud or water in front of radar. You can typically clean the sensor to resolve. See
How Does Adaptive Cruise Control
With Stop and Go Work (page 246).
Adaptive Cruise
Not Available
Sensor Blocked See Manual
Displays when the system disables automatic braking.
Normal Cruise
Active Adaptive Braking Off
Displays when the system reinstates adaptive cruise control to you.
Adaptive Cruise -
Driver Resume Control
Displays when the vehicle speed is too slow to activate the adaptive cruise.
Adaptive Cruise
Speed Too Low to Activate
Adaptive Headlamps Action
Message
Displays when the system detects a concern. Have the systemchecked as soon as possible.
Check Headlamp
System SeeManual
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AdvanceTrac
™ and Traction Control Action
Message
The system detects a condition that requires service. Have thesystem checked as soon as possible.
Service Advan-
ceTrac
The status of the AdvanceTrac system after you switch it off.
AdvanceTrac Off
The status of the AdvanceTrac system after you switch it on.
AdvanceTrac On
The system is off while the vehicle is in 4x4 low.
AdvanceTrac OFF
in 4x4 LOW
The status of the AdvanceTrac sport mode after you switch it on.
AdvanceTrac
SPORT MODE
The status of the traction control system after you switch it off.
Traction Control
Off
The status of the traction control system after you switch it on.
Traction Control
On
Alarm Action
Message
Alarm triggered due to unauthorized entry. See Anti-Theft Alarm (page 78).
Vehicle Alarm To
Stop Alarm, Start Vehicle.
Battery and Charging System (12 volt) Action
Message
The charging system needs servicing. If the warning stays on or
continues to come on, have the system checked as soon as possible.
Check Charging
System
The charging system needs servicing. If the warning stays on or
continues to come on have the system checked as soon as possible.
Charging System
Service Soon
The charging system needs servicing. Have the system checked as soon as possible.
Charging System
Service Now
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Action
Message
The battery management system determines that the 12V batteryis at a low state of charge. Start the engine to charge the batteryor charge the battery using an aftermarket battery charger. This
message clears once you restart your vehicle and the battery state of charge has recovered.
Battery State of
Charge Low
The battery management system determines that the battery is ata low state of charge. Turn the ignition off as soon as possible toprotect the battery. This message will clear once the vehicle has
been started and the battery state of charge has recovered. Turning off unnecessary electrical loads will allow faster battery state-of- charge recovery.
Turn Power Off To
Save Battery
Displays when the battery management system detects an
extended low-voltage condition. Various vehicle features will be disabled to help preserve the battery. Turn off as many of the
electrical loads as soon as possible to improve system voltage. If
the system voltage has recovered, the disabled features will operate again as normal.
Low Battery
Features Tempor- arily Turned Off
Battery and Charging System (High Voltage) Action
Message
Displays when the stop safety hazard warning lamp is illuminated.This indicates an electrical component that requires service. This causes the vehicle to shut down or enter into limited operating mode.
Stop Safely Now
Blind Spot Information and Cross Traffic Alert System Action
Message
A system error has occurred. Have the system checked as soon as possible.
Blind Spot System
Fault
The system sensors are blocked. See Blind Spot Information
System (page 264).
Blind Spot Not
Available Sensor Blocked See Manual
The system detects a vehicle and automatically applied the brakes.
Cross Traffic Alert
Applying Brakes
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