ECU FORD EXPLORER SPORT 2001 1.G Owner's Manual

In the United States:
Ford Motor Company
Customer Relationship Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, Michigan 48121
1-800-521-4140
(TDD for the hearing impaired: 1-800-232-5952)
In Canada:
Customer Relationship Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-565-3673 (FORD)
In order to help you service your Ford or Lincoln Mercury vehicle, please
have the following information available when contacting a Customer
Relationship Center:
²Your telephone number (home and business).
²The name of the dealer and the city where the dealership is located.
²The year and make of your vehicle.
²The date of vehicle purchase.
²The current odometer reading.
²The vehicle identification number (VIN).
If you still have a complaint involving a warranty dispute, you may wish
to contact the Dispute Settlement Board (U.S.) or the Canadian Motor
Vehicle Arbitration Plan (CAMVAP), available in all of Canada (except
Quebec).
In some states (in the U.S.) you must directly notify Ford in writing
before pursuing remedies under your state's warranty laws. Ford is also
allowed a final repair attempt in some states.
In the United States, a warranty dispute must be submitted to the
Dispute Settlement Board before taking action under the Magnuson-Moss
Warranty Act, or to the extent allowed by state law, before pursuing
replacement or repurchase remedies provided by certain state laws. This
dispute handling procedure is not required prior to enforcing state
created rights or other rights which are independent of the
Magnuson-Moss Warranty Act or state replacement or repurchase laws.
Customer assistance
234

You will receive a letter of explanation if your application does not
qualify for Board review.
Oral presentations
If you would like to make an oral presentation, indicate YES to question
6 on the application. While it is your right to make an oral presentation
before the Board, this is not a requirement and the Board will decide the
case whether or not an oral presentation is made. An oral presentation
may be requested by the Board as well.
Making a decision
Board members review all available information related to each
complaint, including oral presentations, and arrive at a fair and impartial
decision. Board review may be terminated at any time by either party.
Every effort is made to decide the case within 40 days of the date that
all requested information is received by the Board. Since the Board
generally meets once a month, it may take longer for the Board to
consider some cases.
After a case is reviewed, the Board mails you a decision letter and a
form on which to accept or reject the Board's decision. The decisions of
the Board are binding on Ford (and, in some cases, on the dealer) but
not on consumers who are free to pursue other remedies available to
them under state or federal law.
To Request a DSB Brochure/Application
For a brochure/application, speak to your dealer or write/call to the
Board at the following address/phone number:
Dispute Settlement Board
P.O. Box 5120
Southfield, MI 48086±5120
1±800±428±3718
You may also contact the North American Customer Relationship Center
at 1-800-392-3673 (Ford), TDD for the hearing impaired: 1-800-232-5952
or by writing to the Center at the following address:
Ford Motor Company
Customer Relationship Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, Michigan 48121
Customer assistance
237

Not all accessories are available for all models.
Vehicle Security
Styled wheel protector locks
Vehicle security systems
Comfort and convenience
Cargo nets
Cargo organizers
Cargo shades
Cargo trays
Compass mirror
Compass mirror with temperature display
Engine block heaters
Pet net
Seatback organizer
Tire step
Travel equipment
Auto headlamps
Cellular phone holder
Daytime running lights
Factory luggage rack (cross bars)
Factory luggage rack adaptors (bike, ski, cargo)
Fog lights
Heavy-duty battery
Removable luggage rack- cross bars (round)
Removable luggage rack adapters (bike, ski, etc.)
Running boards and bars
Soft luggage cover
Speed control
Trailer hitch
Customer assistance
240

IN CALIFORNIA (U.S. ONLY)
California Civil Code Section 1793.2(d) requires that, if a manufacturer
or its representative is unable to repair a motor vehicle to conform to the
vehicle's applicable express warranty after a reasonable number of
attempts, the manufacturer shall be required to either replace the
vehicle with one substantially identical or repurchase the vehicle and
reimburse the buyer in an amount equal to the actual price paid or
payable by the consumer (less a reasonable allowance for consumer
use). The consumer has the right to choose whether to receive a refund
or replacement vehicle.
California Civil Code Section 1793.22(b) presumes that the manufacturer
has had a reasonable number of attempts to conform the vehicle to its
applicable express warranties if, within the first 18 months of ownership
of a new vehicle or the first 29 000 km (18 000 miles), whichever occurs
first:
1. Two or more repair attempts are made on the same nonconformity
likely to cause death or serious bodily injury OR
2. Four or more repair attempts are made on the same nonconformity (a
defect or condition that substantially impairs the use, value or safety of
the vehicle) OR
3. The vehicle is out of service for repair of nonconformities for a total of
more than 30 calendar days (not necessarily all at one time)
In the case of 1 or 2 above, the consumer must also notify the
manufacturer of the need for the repair of the nonconformity at the
following address:
16800 Executive Plaza Drive
Mail Drop 3NE-B
Dearborn, MI 48126
Customer assistance
243

Safety restraints ....................93±98
belt minder ...............................99
cleaning the safety belts .......102,
223
extension assembly ..................98
for adults .............................94±97
for children .............................112
warning light and chime ...12, 15,
98±99
Safety seats for children ..........113
Seat belts (see Safety
restraints) ....................................93
Seats
child safety seats ....................113
cleaning ...................................222
SecuriLock passive anti-theft
system ....................................83±85
Servicing your vehicle ..............174
Snowplowing .................................4
Spark plugs, specifications ......224,
228±229
Special notice ................................4
ambulance conversions ..............4
utility-type vehicles ....................5
Specification chart,
lubricants ...........................226, 228
Speed control ..............................57
Speedometer ...............................16
Starting your vehicle ........120, 122
jump starting ..........................166
Steering wheel
tilting .........................................62T
Tachometer .................................18
Tires ...........................161, 195±196
changing ..........................161, 163
checking the pressure ............196
replacing ..................................198
rotating ....................................197
snow tires and chains ............199
tire grades ...............................196
treadwear ................................195
Towing .......................................143
recreational towing .................149
trailer towing ..........................143
wrecker ....................................172
Traction-lok rear axle ...............128
Transfer case
fluid checking .........................191
Transmission
automatic operation ...............129
fluid, checking and adding
(automatic) .............................188
fluid, refill capacities ..............224
lubricant specifications ..226, 228
manual operation ....................133
Trip odometer .............................17
Turn signal ............................13, 56
V
Vehicle dimensions ...................229
Vehicle Identification Number
(VIN) ..........................................231
Vehicle loading ..........................141
Ventilating your vehicle ...........124
Index
250