FORD F-53 2020 Warranty Guide

4. Roadside Service Assistance
(United States, Puerto Rico, and U.S. Virgin Islands)
Your vehicle is covered by the complimentary Ford Roadside Assistance
Program (unless you are driving a daily rental unit). Under this program
Ford will cover:
•Tire change - A flat tire change with good spare, if provided with the
vehicle (except vehicles supplied with tire inflation kit).
• Fuel delivery - Independent service contractors, if not prohibited by
state, local, or municipal law, shall deliver up to 2 gal (7.6L) of
gasoline or 5 gal (18.9L) of diesel fuel.
• Towing to the nearest Ford Motor Company dealership, or towing to
your selling dealership if within 35 miles. The customer is responsible
for all costs over $200 that are related to towing any trailers or towed
vehicles.
• Winching - simple winch out or extraction services required in order
to tow the disabled are covered within 100 feet (30.5 meters) of a
paved road.
• Lockout Assist
• Jump Start/Battery Boost
What Is Not Covered
• Unloading Cargo
• Recovery (e.g., submerged in water/mud)
The Roadside Assistance Program is separate from the New Truck Limited
Warranty, but the Program’s time period runs concurrently with the Basic
Warranty period. Therefore, F-600/F53/F59 Trucks are eligible for Roadside
Assistance during the Basic Warranty period (2 years/unlimited miles).
For emergency roadside assistance, call 1-800-241-3673 (FORD),
24 hours a day, 365 days a year.
Daily Rental Units
Ford will cover towing to the nearest Ford Motor Company dealership
for units that must be towed because a covered part has failed during
the Basic Warranty period.
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5. Federal requirements for emissions warranties
FEDERAL EMISSIONS DEFECT WARRANTY
Under the Federal Emissions Defect Warranty, Ford warrants to you, the
owner of any 2020-model F-600/F53/F59 over 19,500 lbs. GVWR truck that:
•Your truck or engine is designed, built, and equipped to conform, at
the time it is sold, with the emissions regulations of the U.S.
Environmental Protection Agency (EPA).
• Your truck or engine is free from emission-related defects in
factory-supplied materials and workmanship, which are defects that
could prevent the truck or engine from conforming with applicable
EPA regulations.
• You will not be charged for repair, replacement, or adjustment of parts
containing an emissions-related defect listed in the following What Is
Covered? section.
WHAT IS COVERED?
F-600/F53/F59 over 19,500 lbs. GVWR trucks are provided Federal
Emissions Defect Warranty for
5 years or 50,000 miles (whichever occurs first) for gasoline engines and
5 years or 100,000 miles (whichever occurs first) for Ford diesel engines.
Trucks designated as a VOCATIONAL TRUCK on the driver’s door
VEHICLE EMISSION CONTROL INFORMATION label receive tire
warranty coverage for defects that affect compliance with greenhouse
gas requirements for 2 years/24,000 miles (whichever comes first). The
following is a general list of components that are covered by the Federal
Emissions Defect Warranty. If you would like more detailed information
concerning specific parts covered by Ford warranty, ask your dealer.
For F-600/F53/F59 over 19,500 lbs. GVWR trucks, the Ford warranty
covers the following if they are Ford parts:
• Air Induction System
• Catalytic Converter (including Selective Catalytic Reduction and Diesel
Oxidation Catalysts)
• Charge air cooler
• Diesel Exhaust Fluid (DEF) System
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•Diesel glow plugs and control module
• Diesel particulate filter
• Diesel vacuum pump
• Electronic engine control sensors and switches
• Electronic Engine Control Unit (ECU)*
• Evaporative emission control system
• Exhaust Gas Recirculation (EGR) system
• Exhaust manifolds
• Exhaust pipe (manifold to catalyst)
• Fuel filler tube and cap (gasoline only)
• Fuel injection system
• Fuel injector driver module
• Fuel pump
• Fuel tank (gasoline only)
• Intake manifold
• Malfunction Indicator Light (MIL) system
• Oil filler cap
• Positive Crankcase Ventilation (PCV) system
• Supercharger assembly
• Spark ignition system
• Thermostat
• Throttle body
• Transmission Control Module (TCM)
• Transmission solenoids
• Turbocharger assembly
• Emissions-related bulbs, hoses, clamps, belts, tubes, gaskets, seals,
brackets, connectors, and wiring harnesses used in the above systems
* includes hardware and emission related software changes only
Some of the covered parts may require scheduled maintenance. These
parts are warranted until the time they are first scheduled to be
replaced, according to the schedule in the Owner’s Manual.
WHAT IS NOT COVERED?
Ford may deny you warranty coverage if your vehicle or a part has failed
because of abuse, neglect, improper maintenance, unapproved modifications,
or any items included in What Is Not Covered?
, pages 12-15.
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6. California requirements for emissions warranty
YOUR WARRANTY RIGHTS AND OBLIGATIONS
The California Air Resources Board and Ford are pleased to explain the
emission control system warranty on your 2020-model vehicle. In
California, new motor vehicles must be designed, built, and equipped to
meet the State’s stringent anti-smog standards. Ford must warrant the
emission control system on your vehicle for the periods of time listed
below, provided there has been no abuse, neglect, or improper
maintenance of your vehicle.
Your emission control system may include parts such as the fuel injection
system, the ignition system, catalytic converter, and engine computer.
Also included may be hoses, belts, connectors, and other
emission-related assemblies.
Where a warrantable condition exists, Ford will repair your vehicle at no
cost to you including diagnosis, parts, and labor.
MANUFACTURER’S WARRANTY COVERAGE
F-600/F53/F59 over 19,500 lbs. GVWR trucks are provided California
emissions warranty coverage for 5 years or 60,000 miles (whichever first
occurs) for gasoline engines and 5 years or 100,000 miles (whichever
first occurs) for diesel engines.
If an emissions-related part on your vehicle is defective, the part will be
repaired or replaced by Ford. This is your emission control system
Defects Warranty.
Vehicles Eligible For California Emissions Warranty Coverage
California emission warranty coverage applies if your vehicle meets the
following two criteria:
•Your vehicle is registered in California, Maine, New York (gasoline
only), or Pennsylvania and
• Your vehicle is certified for sale in California, as indicated on the
important engine information label.
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OWNER’S WARRANTY RESPONSIBILITIES
As the vehicle owner, you are responsible for the performance of the
required maintenance listed in your owner’s manual. Ford recommends
that you retain all receipts covering maintenance on your vehicle, but
Ford cannot deny warranty coverage solely for the lack of receipts or for
your failure to ensure the performance of all scheduled maintenance.
You are responsible for presenting your vehicle to a Ford dealer as soon
as a problem exists. The warranty repairs should be completed in a
reasonable amount of time, not to exceed 30 days.
As the vehicle owner, you should also be aware that Ford may deny you
warranty coverage if your vehicle or a part has failed due to abuse,
neglect, improper maintenance, or unapproved modifications.
If you have questions regarding your warranty rights and responsibilities,
or if you want to report what you believe to be violations of the terms of
this warranty, you may contact the Fleet Customer Relationship Center
at 1-800-343-5338 or contact:
California Air Resources Board
9528 Telstar Avenue
El Monte, California 91731
WHAT IS COVERED?
F-600/F53/F59 over 19,500 lbs. GVWR trucks are provided California
emissions Warranty Coverage for 5 years or 60,000 miles (whichever first
occurs) for gasoline engines and 5 years or 100,000 miles (whichever first
occurs) for Ford diesel engines. The following is a general list of components
that are covered by the California Emissions Warranty. If you would like
more detailed information concerning specific parts covered by Ford
warranty, ask your dealer.
For F-600/F53/F59 over 19,500 lbs. GVWR trucks the Ford warranty
covers the following if they are Ford parts:
•Air induction system
• Catalytic converter (including selective catalytic reduction and diesel
oxidation catalysts)
• Charge air cooler
• Diesel glow plugs and control module
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•Diesel Exhaust Fluid (DEF) system
• Diesel particulate filter
• Diesel vacuum pump
• Electronic engine control sensors and switches
• Electronic Engine Control Unit (ECU)*
• Evaporative emission control system
• Exhaust Gas Recirculation (EGR) system
• Exhaust manifolds
• Exhaust pipe (manifold to catalyst)
• Fuel filler tube and cap (gasoline only)
• Fuel injection system
• Fuel injector driver module
• Fuel pump
• Fuel tank (gasoline only)
• Intake manifold
• Malfunction Indicator Light (MIL) system
• Oil filler cap
• Positive Crankcase Ventilation (PCV) system
• Spark ignition system
• Supercharger assembly
• Thermostat
• Throttle body
• Transmission Control Module (TCM)
• Transmission solenoids
• Turbocharger assembly
• Emissions-related bulbs, hoses, clamps, belts, tubes, gaskets, seals,
brackets, connectors, and wiring harnesses used in the above systems
* includes hardware and emission related software changes only
WHAT IS NOT COVERED?
Any items that are not covered under Ford’s New Truck Limited
Warranty are also not covered under the emissions warranties. (See
What Is Not Covered?, pages 12-15.)
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7. Additional information about your emissions warrantycoverage, under federal and California requirements
HOW DO I GET SERVICE?
To get service under your emissions warranties, take your vehicle to an
authorized Ford Motor Company dealer as soon as possible.
HOW DO I HANDLE EMERGENCY REPAIRS?
If your truck needs an emergency repair on emissions-related parts, and
an authorized Ford Motor Company dealer is not available — so that you
must have covered repairs made by someone other than a Ford Motor
Company dealer — your Ford dealer will reimburse you for the cost of
repairs including diagnosis. Be sure to obtain: (a) the parts that are
replaced; and (b) a receipt for the work. Take the parts and receipt to
your dealer, who will determine if the repair is covered under warranty.
You should follow the same procedure if a warranted part is not available
at your Ford dealer within 30 days from the time you first bring your
vehicle to your dealer for repairs, and you must go elsewhere for repairs.
Any repair not completed within 30 days also constitutes an emergency,
and any equivalent replacement part may be used in an emergency
situation. Ford will reimburse you for the repair expenses, not to exceed
(a) the manufacturer’s suggested retail price for all warranted parts that
are replaced; and (b) the labor charges (based on the manufacturer’s
recommended time allowance for the warranty repair and the
geographically appropriate hourly labor rate).
WHAT REPLACEMENT PARTS SHOULD I USE?
Ford recommends that you use genuine Ford replacement parts.
However, when you are having non-warranty work done on your vehicle,
you may choose to use non-Ford parts.
If you decide to use non-Ford parts, be sure they are equivalent to Ford
parts in performance, quality, and durability. If you use replacement
parts that are not equivalent to Ford parts, your truck’s emissions
control systems may not work as effectively and you may jeopardize your
emissions warranty coverage.
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For trucks within the warranty period, Ford will repair at no cost to the
owner, under the Federal Emissions Warranty, covered emission failures
caused by properly installed Ford parts or non-Ford parts that have been
‘‘certified’’ by the U.S. Environmental Protection Agency (EPA). Ford is
not responsible for the cost of repairing any emission failures caused by
non-Ford parts that have not been ‘‘certified’’ by the EPA.
NOTE: FEDERAL WARRANTY ONLY The maintenance, replacement,
or repair of emissions control devices or systems, the cost of which is
not covered by the warranties, can be performed by any automotive
establishment or individual using non-Ford parts.
PROPER MAINTENANCE PRESERVES YOUR WARRANTY
If you do not maintain your vehicle properly, Ford may have the right to
deny you warranty coverage.
To have repairs made under this warranty, you may have to show that
you have followed Ford’s instructions on properly maintaining and using
your vehicle. You will find these instructions in your Owner’s Manual and
Service Guide. Be sure to save your service receipts and to keep
accurate records of all maintenance work.
If you are not satisfied with the handling of a warranty matter, see
Customer Assistance address on the inside front cover of this guide or
call the Fleet Customer Relationship Center at 1-800-343-5338.
If you need more information about getting service under the Federal
Emissions Defect Warranty, or if you want to report what you believe to
be violations of the terms of this warranty, you may contact:
U.S Environmental Protection Agency
Office of Transportation and Air Quality
Compliance Division, Light-Duty Vehicle Group
Attn: Warranty Complaints
2000 Traverwood Drive
Ann Arbor, MI 48105
Email: [email protected]
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8. Noise emissions warranty
YOUR NOISE EMISSIONS WARRANTY
Ford Motor Company warrants to the first person who purchases this
vehicle for purposes other than resale and to each subsequent purchaser
that this vehicle, as manufactured by Ford Motor Company, was
designed, built and equipped to conform at the time it left Ford Motor
Company’s control with all applicable U.S. EPA Noise Control
Regulations.
This warranty covers this vehicle as designed, built, and equipped by
Ford Motor Company, and is not limited to any particular part,
component or system of the vehicle manufactured by Ford Motor
Company. Defects in design, assembly or in any part, component or
system of the vehicle as manufactured by Ford Motor Company, which,
at the time it left Ford Motor Company’s control, caused noise emissions
to exceed Federal standards, are covered by this warranty for the life of
the vehicle.
The Noise Emissions Warranty obligations do not apply to:
•Loss of time, inconvenience, loss of use of the vehicle, commercial loss
or other consequential damages;
• Any vehicle which is not covered by the U.S. EPA Medium and Heavy
Trucks Noise Emission Standards (40 C.F.R. Part 205, Subpart B).
Among the noncovered vehicles are those lacking a partially or fully
enclosed operator’s compartment, such as basic or stripped chassis,
those having a gross vehicle weight rating of 10,000 lbs. or less and
those sold outside the United States and U.S. Territories.
To the extent permitted by law, THIS WARRANTY IS EXPRESSLY
INSTEAD of any express or implied warranty, condition, or guarantee,
agreement or representation, by any person with respect to
conformity of this vehicle with U.S. EPA Noise Control Regulations,
including ANY IMPLIED WARRANTY OF MERCHANTABILITY OR
FITNESS.
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9. Ford Protect Extended Service Plan
MORE PROTECTION FOR YOUR VEHICLE
You can get more protection for your new truck by purchasing a Ford
Protect Extended Service Plan (Ford Protect ESP). Ford Protect ESP
service contracts are backed by Ford Motor Company or subsidiaries of
Ford Motor Company (examples are but not limited to: Ford Motor
Service Company or the American Road Insurance Company). Ford
Protect plans provide up to 7 years and 250,000 miles, or 10,000 hours of
coverage.
They provide:
•benefits during the warranty period, depending on the plan you
purchase can be: coverage for certain maintenance and wear items,
lost key replacement, other plans are available;
• protection against covered repair costs and continuing Roadside
Service Assistance benefits after your Bumper to Bumper Warranty
expires.
You may purchase Ford Protect ESP from any Ford Motor Company
dealer. There are several Ford Protect ESP plans available in various
time, distance and deductible combinations. Each plan is tailored to fit
your own driving and vehicle ownership needs, including reimbursement
for towing.
When you purchase Ford Protect ESP, you receive peace-of-mind
protection throughout the United States, Canada and Mexico, provided
by a network of more than 4,600 Ford Motor Company dealers.
NOTE: Repairs performed outside the United States, Canada, Mexico,
Guam or Puerto Rico, Virgin Islands, American Samoa, and District of
Columbia are not eligible for Ford Protect ESP coverage.
This information is subject to change. Ask your dealer for complete
details about Ford Protect ESP coverage.
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