FORD F-53 2022 Warranty Guide

WHAT IS COVERED?
F-600/F-650/F-750/F53/F59 Over 19,500 lbs. GVWR trucks are
provided California Emissions Warranty Coverage for 5 years or
50,000 miles (whichever first occurs) for gasoline engines, 5
years or 100,000 miles (whichever first occurs) for 2021 and
earlier engine model year diesel engines, and 5 years or 150,000
miles (whichever occurs first) for 2022 and later engine model
year diesel engines. The following is a general list of components
that are covered by the California Emissions Warranty. If you
would like more detailed information concerning specific parts
covered by Ford warranty, ask your dealer.
For F-600/F-650/F-750/F53/F59 Over 19,500 lbs. GVWR trucks
the Ford warranty covers the following if they are Ford parts:
• Air induction system
• Catalytic converter (including selective catalytic reduction anddiesel oxidation catalysts)
• Charge air cooler
• Diesel glow plugs and control module
• Diesel Exhaust Fluid (DEF) system
• Diesel particulate filter
• Diesel vacuum pump
• Electronic engine control sensors and switches
• Electronic Engine Control Unit (ECU)*
• Evaporative emission control system
• Exhaust Gas Recirculation (EGR) system
• Exhaust manifolds
• Exhaust pipe (manifold to catalyst)
• Fuel filler tube and cap (gasoline only)
• Fuel injection system
• Fuel injector driver module
• Fuel pump
• Fuel tank (gasoline only)
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• Intake manifold
• Malfunction Indicator Light (MIL) system
• Oil filler cap
• Positive Crankcase Ventilation (PCV) system
• Spark ignition system
• Supercharger assembly
• Thermostat
• Throttle body
• Transmission Control Module (TCM)
• Transmission solenoids
• Turbocharger assembly
• Emissions-related bulbs, hoses, clamps, belts, tubes, gaskets,seals, brackets, connectors, and wiring harnesses used in the
above systems
* includes hardware and emission related software changes only
WHAT IS NOT COVERED?
Any items that are not covered under Ford's New Truck Limited
Warranty are also not covered under the emissions warranties.
(See What Is Not Covered?, pages 18-22.)
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7. Additional information about your emissions warrantycoverage, under federal and California requirements
HOW DO I GET SERVICE?
To get service under your emissions warranties, take your vehicle
to an authorized Ford Motor Company dealer as soon as possible.
HOW DO I HANDLE EMERGENCY REPAIRS?
If your truck needs an emergency repair on emissions-related
parts, and an authorized Ford Motor Company dealer is not
available — so that you must have covered repairs made by
someone other than a Ford Motor Company dealer — your Ford
dealer will reimburse you for the cost of repairs including
diagnosis. Be sure to obtain: (a) the parts that are replaced; and
(b) a receipt for the work. Take the parts and receipt to your
dealer, who will determine if the repair is covered under warranty.
You should follow the same procedure if a warranted part is not
available at your Ford dealer within 30 days from the time you
first bring your vehicle to your dealer for repairs, and you must go
elsewhere for repairs. Any repair not completed within 30 days
also constitutes an emergency, and any equivalent replacement
part may be used in an emergency situation. Ford will reimburse
you for the repair expenses, not to exceed (a) the manufacturer's
suggested retail price for all warranted parts that are replaced;
and (b) the labor charges (based on the manufacturer's
recommended time allowance for the warranty repair and the
geographically appropriate hourly labor rate).
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WHAT REPLACEMENT PARTS SHOULD I USE?
Ford recommends that you use genuine Ford replacement parts.
However, when you are having non-warranty work done on your
vehicle, you may choose to use non-Ford parts.
If you decide to use non-Ford parts, be sure they are equivalent to
Ford parts in performance, quality, and durability. If you use
replacement parts that are not equivalent to Ford parts, your
truck's emissions control systems may not work as effectively
and you may jeopardize your emissions warranty coverage.
For trucks within the warranty period, Ford will repair at no cost
to the owner, under the Federal Emissions Warranty, covered
emission failures caused by properly installed Ford parts or
non-Ford parts that have been ‘‘certified’’ by the U.S.
Environmental Protection Agency (EPA). Ford is not responsible
for the cost of repairing any emission failures caused by non-Ford
parts that have not been ‘‘certified’’ by the EPA.
NOTE: FEDERAL WARRANTY ONLY The maintenance,
replacement, or repair of emissions control devices or
systems, the cost of which is not covered by the warranties,
can be performed by any automotive establishment or
individual using non-Ford parts.33

PROPER MAINTENANCE PRESERVES YOUR WARRANTY
If you do not maintain your vehicle properly, Ford may have the
right to deny you warranty coverage.
To have repairs made under this warranty, you may have to show
that you have followed Ford's instructions on properly
maintaining and using your vehicle. You will find these
instructions in your Owner’s Manual and Service Guide. Be sure to
save your service receipts and to keep accurate records of all
maintenance work.
If you are not satisfied with the handling of a warranty matter,
see Customer Assistance address on the inside front cover of this
guide or call the Fleet Customer Relationship Center at
1-800-343-5338.
If you need more information about getting service under the
Federal Emissions Defect Warranty, or if you want to report what
you believe to be violations of the terms of this warranty, you
may contact:
U.S Environmental Protection Agency
Office of Transportation and Air Quality
Compliance Division, Light-Duty Vehicle Group
Attn: Warranty Complaints
2000 Traverwood Drive
Ann Arbor, MI 48105
Email: [email protected]
CUSTOMER ASSISTANCE
If you are not satisfied with the handling of a warranty matter,
seeCustomer Assistance, on the inside front cover, and Better
Business Bureau (BBB) AUTO LINE program,page38.
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8. Noise emissions warranty
YOUR NOISE EMISSIONS WARRANTY
Ford Motor Company warrants to the first person who purchases
this vehicle for purposes other than resale and to each
subsequent purchaser that this vehicle, as manufactured by Ford
Motor Company, was designed, built and equipped to conform at
the time it left Ford Motor Company's control with all applicable
U.S. EPA Noise Control Regulations.
This warranty covers this vehicle as designed, built, and equipped
by Ford Motor Company, and is not limited to any particular part,
component or system of the vehicle manufactured by Ford Motor
Company. Defects in design, assembly or in any part, component
or system of the vehicle as manufactured by Ford Motor
Company, which, at the time it left Ford Motor Company's
control, caused noise emissions to exceed Federal standards, are
covered by this warranty for the life of the vehicle.
The Noise Emissions Warranty obligations do not apply to:
• Loss of time, inconvenience, loss of use of the vehicle,commercial loss or other consequential damages;
• Any vehicle which is not covered by the U.S. EPA Medium and Heavy Trucks Noise Emission Standards (40 C.F.R. Part 205,
Subpart B). Among the noncovered vehicles are those lacking
a partially or fully enclosed operator's compartment, such as
basic or stripped chassis, those having a gross vehicle weight
rating of 10,000 lbs. or less and those sold outside the United
States and U.S. Territories.
To the extent permitted by law, THIS WARRANTY IS
EXPRESSLY INSTEAD of any express or implied warranty,
condition, or guarantee, agreement or representation, by any
person with respect to conformity of this vehicle with U.S. EPA
Noise Control Regulations, including ANY IMPLIED
WARRANTY OF MERCHANTABILITY OR FITNESS.
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9. Ford Protect Extended Service Plan
MORE PROTECTION FOR YOUR VEHICLE
You can get more protection for your new truck by purchasing a
Ford Protect Extended Service Plan (Ford Protect ESP). Ford
Protect ESP service contracts are backed by Ford Motor
Company or subsidiaries of Ford Motor Company (examples are
but not limited to: Ford Motor Service Company or the American
Road Insurance Company). Ford Protect plans provide up to 7
years and 250,000 miles, or 10,000 hours of coverage.
They provide:
• benefits during the warranty period, depending on the plan youpurchase can be: coverage for certain maintenance and wear
items, lost key replacement, other plans are available;
• protection against covered repair costs and continuing Roadside Service Assistance benefits after your Bumper to
Bumper Warranty expires.
You may purchase Ford Protect ESP from any Ford Motor
Company dealer. There are several Ford Protect ESP plans
available in various time, distance and deductible combinations.
Each plan is tailored to fit your own driving and vehicle ownership
needs, including reimbursement for towing.
When you purchase Ford Protect ESP, you receive peace-of-mind
protection throughout the United States, Canada and Mexico,
provided by a network of more than 3,200 Ford Motor Company
dealers.
NOTE: Repairs performed outside the United States, Canada,
Mexico, Guam or Puerto Rico, Virgin Islands, American Samoa,
and District of Columbia are not eligible for Ford Protect ESP
coverage.
This information is subject to change. Ask your dealer for
complete details about Ford Protect ESP coverage.
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10. How to apply for a delayed warranty start dateor in-transit mileage accumulation extension
You may be eligible to request a delayed warranty start date
and/or in-transit mileage accumulation extension if:
• you purchased your truck from someone who is not a Ford
dealer, such as a body company (i.e., bus body manufacturer,
crane and special equipment company, etc.); or
• the truck was not put into service immediately after you purchased it because it was delivered to a firm to have a
special body or special equipment installed; or
• your new truck was driven (not transported) from the assembly plant to the dealer or to a body company and then to
the dealer or other locations.
If one of these conditions applies to you, work with your Ford
dealer to establish the correct warranty start date or in-transit
mileage accumulation extension for your new truck. Be sure to
keep a copy of the documents should you need a warranty repair
in the future. You will need your sales invoice and/or state
registration that shows the date that your specially equipped
truck was delivered to you.
Important: Failure to request a delayed warranty start date or
in-transmit mileage accumulation extension may reduce the
period of effective warranty coverage.
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11. Better Business Bureau (BBB) Auto LineProgram (U.S. Only)
Your satisfaction is important to Ford Motor Company and to
your dealer. If a warranty concern has not been resolved using the
three-step procedure outlined on the first page of the Customer
Assistance section, you may be eligible to participate in the BBB
AUTO LINE program.
The BBB AUTO LINE program consists of two parts — mediation
and arbitration. During mediation, a representative of the BBB
will contact both you and Ford Motor Company to explore
options for settlement of the claim. If an agreement is not
reached during mediation and your claim is eligible, you may
participate in the arbitration process. An arbitration hearing will
be scheduled so that you can present your case in an informal
setting before an impartial person. The arbitrator will consider
the testimony provided and make a decision after the hearing.
You are not bound by the decision, but should you choose to
accept the BBB AUTO LINE decision, Ford must abide by the
accepted decision as well. Disputes submitted to the BBB AUTO
LINE program are usually decided within forty days after you file
your claim with the BBB.
BBB AUTO LINE Application: Using the information provided
below, please call or write to request a program application. You
will be asked for your name and address, general information
about your new vehicle, information about your warranty
concerns, and any steps you have already taken to try to resolve
them. A Customer Claim Form will be mailed that will need to be
completed, signed, and returned to the BBB along with proof of
ownership. Upon request, the BBB will review the claim for
eligibilty under the Program Summary Guidelines.
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You can get more information by callng BBB AUTO LINE at
1-800-955-5100, or writing to:BBB AUTO LINE
1676 International Drive, Suite 550
McLean, VA 22102
BBB AUTO LINE applications can also be requested by calling the
Ford Motor Company Customer Relationship Center at
1-800-392-3673.
Note: Ford Motor Company reserves the right to change eligibility
limitations, modify procedures, or to discontinue this process at
any time without notice and without obligation.
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