service FORD F-59 2021 Warranty Guide

4. Roadside Service Assistance
(United States, Puerto Rico, and U.S. Virgin Islands)
Your vehicle is covered by the complimentary Ford Roadside Assistance
Program (unless you are driving a daily rental unit). Under this program
Ford will cover:
•Tire change - A flat tire change with good spare, if provided with the
vehicle (except vehicles supplied with tire inflation kit).
• Fuel delivery - Independent service contractors, if not prohibited by
state, local, or municipal law, shall deliver up to 2 gal (7.6L) of
gasoline or 5 gal (18.9L) of diesel fuel.
• Towing to the nearest Ford Motor Company dealership, or towing to
your selling dealership if within 35 miles. The customer is responsible
for all costs over $200 that are related to towing any trailers or towed
vehicles.
• Winching - simple winch out or extraction services required in order
to tow the disabled are covered within 100 feet (30.5 meters) of a
paved road.
• Lockout Assist
• Jump Start/Battery Boost
What Is Not Covered
• Unloading Cargo
• Recovery (e.g., submerged in water/mud)
The Roadside Assistance Program is separate from the New Truck Limited
Warranty, but the Program’s time period runs concurrently with the Basic
Warranty period. Therefore, F-650 and F-750 Trucks are eligible for Roadside
Assistance during the Basic Warranty period (2 years/unlimited miles).
For emergency roadside assistance, call 1-800-241-3673 (FORD),
24 hours a day, 365 days a year.
Daily Rental Units
Ford will cover towing to the nearest Ford Motor Company dealership
for units that must be towed because a covered part has failed during
the Basic Warranty period.
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7. Additional information about your emissions warrantycoverage, under federal and California requirements
HOW DO I GET SERVICE?
To get service under your emissions warranties, take your vehicle to an
authorized Ford Motor Company dealer as soon as possible.
HOW DO I HANDLE EMERGENCY REPAIRS?
If your truck needs an emergency repair on emissions-related parts, and
an authorized Ford Motor Company dealer is not available — so that you
must have covered repairs made by someone other than a Ford Motor
Company dealer — your Ford dealer will reimburse you for the cost of
repairs including diagnosis. Be sure to obtain: (a) the parts that are
replaced; and (b) a receipt for the work. Take the parts and receipt to
your dealer, who will determine if the repair is covered under warranty.
You should follow the same procedure if a warranted part is not available
at your Ford dealer within 30 days from the time you first bring your
vehicle to your dealer for repairs, and you must go elsewhere for repairs.
Any repair not completed within 30 days also constitutes an emergency,
and any equivalent replacement part may be used in an emergency
situation. Ford will reimburse you for the repair expenses, not to exceed
(a) the manufacturer’s suggested retail price for all warranted parts that
are replaced; and (b) the labor charges (based on the manufacturer’s
recommended time allowance for the warranty repair and the
geographically appropriate hourly labor rate).
WHAT REPLACEMENT PARTS SHOULD I USE?
Ford recommends that you use genuine Ford replacement parts.
However, when you are having non-warranty work done on your vehicle,
you may choose to use non-Ford parts.
If you decide to use non-Ford parts, be sure they are equivalent to Ford
parts in performance, quality, and durability. If you use replacement
parts that are not equivalent to Ford parts, your truck’s emissions
control systems may not work as effectively and you may jeopardize your
emissions warranty coverage.
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For trucks within the warranty period, Ford will repair at no cost to the
owner, under the Federal Emissions Warranty, covered emission failures
caused by properly installed Ford parts or non-Ford parts that have been
‘‘certified’’ by the U.S. Environmental Protection Agency (EPA). Ford is
not responsible for the cost of repairing any emission failures caused by
non-Ford parts that have not been ‘‘certified’’ by the EPA.
NOTE: FEDERAL WARRANTY ONLY The maintenance, replacement,
or repair of emissions control devices or systems, the cost of which is
not covered by the warranties, can be performed by any automotive
establishment or individual using non-Ford parts.
PROPER MAINTENANCE PRESERVES YOUR WARRANTY
If you do not maintain your vehicle properly, Ford may have the right to
deny you warranty coverage.
To have repairs made under this warranty, you may have to show that
you have followed Ford’s instructions on properly maintaining and using
your vehicle. You will find these instructions in your Owner’s Manual and
Service Guide. Be sure to save your service receipts and to keep
accurate records of all maintenance work.
If you are not satisfied with the handling of a warranty matter, see
Customer Assistance address on the inside front cover of this guide or
call the Fleet Customer Relationship Center at 1-800-343-5338.
If you need more information about getting service under the Federal
Emissions Defect Warranty, or if you want to report what you believe to
be violations of the terms of this warranty, you may contact:
U.S Environmental Protection Agency
Office of Transportation and Air Quality
Compliance Division, Light-Duty Vehicle Group
Attn: Warranty Complaints
2000 Traverwood Drive
Ann Arbor, MI 48105
Email: [email protected]
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9. Ford Protect Extended Service Plan
MORE PROTECTION FOR YOUR VEHICLE
You can get more protection for your new truck by purchasing a Ford
Protect Extended Service Plan (Ford Protect ESP). Ford Protect ESP
service contracts are backed by Ford Motor Company or subsidiaries of
Ford Motor Company (examples are but not limited to: Ford Motor
Service Company or the American Road Insurance Company). Ford
Protect plans provide up to 7 years and 250,000 miles, or 10,000 hours of
coverage.
They provide:
•benefits during the warranty period, depending on the plan you
purchase can be: coverage for certain maintenance and wear items,
lost key replacement, other plans are available;
• protection against covered repair costs and continuing Roadside
Service Assistance benefits after your Bumper to Bumper Warranty
expires.
You may purchase Ford Protect ESP from any Ford Motor Company
dealer. There are several Ford Protect ESP plans available in various
time, distance and deductible combinations. Each plan is tailored to fit
your own driving and vehicle ownership needs, including reimbursement
for towing.
When you purchase Ford Protect ESP, you receive peace-of-mind
protection throughout the United States, Canada and Mexico, provided
by a network of more than 3,200 Ford Motor Company dealers.
NOTE: Repairs performed outside the United States, Canada, Mexico,
Guam or Puerto Rico, Virgin Islands, American Samoa, and District of
Columbia are not eligible for Ford Protect ESP coverage.
This information is subject to change. Ask your dealer for complete
details about Ford Protect ESP coverage.
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10. How to apply for a delayed warranty start dateor in-transit mileage accumulation extension
You may be eligible to request a delayed warranty start date and/or
in-transit mileage accumulation extension if:
•you purchased your truck from someone who is not a Ford dealer,
such as a body company (i.e., bus body manufacturer, crane and
special equipment company, etc.); or
• the truck was not put into service immediately after you purchased it
because it was delivered to a firm to have a special body or special
equipment installed; or
• your new truck was driven (not transported) from the assembly plant
to the dealer or to a body company and then to the dealer or other
locations.
If one of these conditions applies to you, work with your Ford dealer to
establish the correct warranty start date or in-transit mileage
accumulation extension for your new truck. Be sure to keep a copy of
the documents should you need a warranty repair in the future. You will
need your sales invoice and/or state registration that shows the date that
your specially equipped truck was delivered to you.
Important: Failure to request a delayed warranty start date or
in-transmit mileage accumulation extension may reduce the
period of effective warranty coverage.
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