phone FORD F-600 2020 Warranty Guide

Your satisfaction is our #1 goal. If you have questions or concerns about
your vehicle, we suggest you follow these steps:
1. Contact your Sales Representative or Service Advisor at your selling/servicing dealership.
2. If the inquiry or concern remains unresolved, contact the Sales Manager or Service Manager at the dealership.
3. If the inquiry or concern cannot be resolved at the dealership level, please contact the Ford Customer Relationship Center.
In the United States:
Ford Motor Company
Fleet Information Center P.O. Box 6248
Dearborn, MI 48126 1-800-343-5338
(TDD for the hearing impaired: 1-800-232-5952)
www.fleet.ford.com
In Canada:
Customer Relationship CentreFord Motor Companyof Canada, Limited P.O. Box 2000
Oakville, Ontario L6J 5E4 1-800-565-3673 (FORD) www.ford.ca
In the Asia Pacific Region, Caribbean,
Central America, Israel and Sub-Saharan Africa:
Ford Motor Company
Ford Export Operations
Attention: Owner Relations 1555 Fairlane Drive
Fairlane Business Park #3 Allen Park, MI 48101
Telephone: (313) 594-4857 Fax: (313) 390-0804
E-mail: www.me.ford.com
In Puerto Rico and Virgin Islands:
Ford International Business
Development, Inc.
Customer Relationship Center P.O. Box 11957
Caparra Heights Station
San Juan, PR 00922-1957
Telephone: 800-841-3673 (FORD)Fax: (313) 390-0804 [email protected]
In Middle East:
Ford Middle East
Customer Relationship Center P.O. Box 21470
Dubai, United Arab Emirates Telephone: 971-4-3326084 Fax: [email protected]

Ford Motor Company and your dealer are not responsible for any time
or income that you lose, for any inconvenience you might be caused,
for the loss of your transportation, or use of your vehicle, the cost of
rental vehicles, fuel, telephone, travel, meals, or lodging, the loss of
personal or commercial property, the loss of revenue or for any other
incidental or consequential damages you may have.
Punitive, exemplary, or multiple damages may not be recovered unless
applicable law prohibits their disclaimer.
You may not bring any warranty-related claim as a class
representative, a private attorney general, a member of a class of
claimants or in any other representative capacity.
Ford shall not be liable for any damages caused by delay in delivery or
furnishing of any products and/or services.
The warranties contained in this booklet and all questions regarding
their enforceability and interpretation are governed by the law of the
state in which you purchased your Ford vehicle.7

WHAT IS NOT COVERED UNDER THE NEW TRUCK LIMITED
WARRANTY?
Damage Caused by:
•accidents, collision, or objects striking the vehicle
• theft, vandalism, or riot
• fire or explosion
• freezing
• misusing the vehicle such as driving over curbs, overloading, racing or
using the vehicle as a permanent stationary power source
• using contaminated or improper fuel/fluids
• customer-applied chemicals or accidental spills
• driving through water deep enough to cause water to be ingested into
the engine
Note: Warranty coverage will be invalidated or voided on parts affected
by such damage.
Damage Caused by Alteration or Modification:
The New Truck Limited Warranty does not cover damage caused by:
• alterations or modifications of the vehicle, including the body, chassis,
electronics or their components, after the vehicle leaves the control of
Ford Motor Company
• tampering with the vehicle, tampering with the emissions systems or
with the other parts that affect these systems (for example, but not
limited to exhaust and intake systems)
• the installation or use of a non-Ford Motor Company part or software
(other than a “certified” emissions part or software) or any part or
software (Ford or non-Ford) designed for ‘‘offroad use only’’ installed
after the vehicle leaves the control of Ford Motor Company, if the
installed part fails or causes a Ford part to fail. Examples include, but
are not limited to lift kits, oversized tires, roll bars, cellular phones,
alarm systems, automatic starting systems and performance enhancing
powertrain components, and performance “chips”.
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SYNC Hands-Free Communications and Entertainment System
If your vehicle is equipped with SYNC, the New Vehicle Limited Warranty
does not cover repairs under certain conditions, such as failure to
provide proper installation environment. The New Vehicle Limited
Warranty does not cover repairs for certain damage or loss, such as:
•Loss of personal recording media, software or data
• Loss, change, or discontinuation of functionality because of:
•system updates to Ford Motor Company software
• non-Ford Motor Company software, or
• obsolescence of vehicle software or hardware
• Damage caused by:
•abnormal use such as insertion of foreign objects, fluid spillage
• unauthorized modification to alter functionality or capability
•
computer or internet viruses, bugs, or malware, such as worms,
Trojan Horses, cancelbots
• installation of unauthorized software, peripherals and attachments
• unauthorized, unapproved and/or incompatible repairs, upgrades and
modification
• the defective function or obsolescence of your cellular phone or digital
media device (for example, inadequate signal reception by the
external antenna, viruses or other software problems)
Other Items and Conditions Not Covered:
• non-Ford parts of your vehicle, for example, parts installed by body
builders or manufacturers other than Ford Motor Company, or damage
to Ford components caused by installation of non-Ford parts other
than ‘‘certified’’ emissions parts
• vehicles that have ever been labeled or branded as ‘‘dismantled,’’
‘‘fire,’’ ‘‘flood,’’ ‘‘rebuilt,’’ ‘‘reconstructed,’’ or ‘‘salvaged;’’ this will void
the New Truck Limited Warranty
• vehicles that have been determined to be a ‘‘total loss’’ by an
insurance company; this will void the New Truck Limited Warranty
• disconnecting or altering the odometer or allowing the odometer to be
inoperative for an extended period of time with the result that the
actual mileage cannot be determined; this will void the New Truck
Limited Warranty
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