service FORD F250 1997 Service Manual

304
*
[MC39300(FM)01/96]
By law, anyone who manufactures, repairs,
services, sells, leases, trades vehicles, or
supervises a fleet of vehicles is not permitted to
intentionally remove an emission control device
or prevent it from working. In some of the
United States and in Canada, vehicle owners
may be liable if their emission control device is
removed or is prevented from working.
*
[MC39325(FM)01/96]
Do not drive your vehicle if it does not operate
properly. See your dealer if the engine runs on
for more than five seconds after you shut it off
or if it misfires, surges, stalls, or backfires.
%*
[MC39350(FM)01/96]
Information about your vehicle's emission
control system is on the Vehicle Emission
Control Information decal located on or near the
engine. This decal identifies engine displacement
and gives some tune-up specifications.
[MC39375(F )04/96]
NOTE: All current model year vehicles are
certified to the same year emissions
standards except certain vehicles
equipped with engines built prior to
January 1 of the model year which may
be certified to prior year emissions
standards. In either case, the
maintenance schedules contained in the
back of this Owner Guide must be
used to maintain your engine.
% [MC39400(FM)04/96]
Noise emissions warranty, prohibited
tampering acts
[MC39425(FM)04/96]
On January 1, 1978, Federal regulations became
effective governing the noise emissions on trucks
with a GVWR of over 10,000 lbs (4,536 kgs). The
following statements concerning prohibited
tampering acts and the noise warranty are found
in theWarranty Information Booklet, and are
applicable to completed F-Series chassis cabs
whose GVWR is over 10,000 lbs (4,536 kgs).
File:11ltmcf.ex
Update:Tue May 28 08:52:04 1996
ProCarManuals.com

306 [MC39750(FM)04/96]Maintenance
[MC39775(FM)04/96]
Instructions for maintenance and service of the
noise control system have been included in the
Maintenance Schedule and Recordbooklet and in
the ªGeneral Maintenance Checklist.º To aid the
noise control system throughout the life of the
vehicle, Ford Motor Company recommends that
this vehicle should be operated according to the
Owner's Guide. When installing replacement
parts, use caution not to violate the tampering
act as described above. Use the Maintenance
Record Log to list any inspections and services
performed on the vehicle.
%*
[MC39800(FM)03/96]
How to Prepare Your Vehicle for
Inspection/Maintenance (I/M) Testing
*
[MC39825(FM)04/96]
In some localities it may become a legal
requirement to pass an
Inspection/Maintenance (I/M) test of the
On-Board Diagnostic (OBD) II system. If the
vehicle's powertrain system or its battery has
just been serviced, the OBD II system is reset to
a not ready for I/M testing condition. To
prepare for I/M testing, the law specifies that
additional city and highway driving is necessary
to complete the check of the OBD II system.
[MC39830(FM)05/96]
The driving modes required to reach the ready
condition consist of a minimum of 30 minutes
city and highway driving as described below:
[MC39835(FM)05/96]
At least 20 minutes driving in stop and go, city
type traffic with at least four idle periods.
[MC39840(FM)05/96]
At least 10 minutes of driving on an expressway
or highway.
[MC39845(FM)05/96]
Before completing the above driving modes, the
engine must be warmed up and at operating
temperature. Once started, the vehicle must not
be turned off during these driving modes.
File:11ltmcf.ex
Update:Tue May 28 08:52:04 1996
ProCarManuals.com

335
Customer Assistance
[HS00200(FM)05/96]
Roadside Assistance
*
[HS00210(FM)11/95]
Ford Motor Company has set up a 24-hour,
seven-day-a-week hotline with trained operators
who put you in touch with the help you need if
you experience a problem with your vehicle.
This complimentary service is provided to you
throughout your warranty period of 3 years or
36,000 miles (60,000 km), whichever comes first.
To purchase Roadside Assistance coverages
beyond this period (available through Ford Auto
Club in the United States or Ford and
Lincoln-Mercury dealers in Canada), contact
your Ford or Lincoln-Mercury dealer. Additional
Roadside Assistance coverage is unavailable in
Puerto Rico and the Virgin Islands.
*
[HS00215(FM)06/94]
Roadside Assistance will cover the following:
*
[HS00220(FM)06/94]
q
Mount your spare if you have a flat tire.
*
[HS00225(FM)06/94]
q
Jump-start your battery if it is dead.
*
[HS00230(FM)06/94]
q
Unlock your vehicle if you are locked out.
*
[HS00235(FM)06/94]
q
Bring you fuel if you run out.
*
[HS00240(FM)06/94]
q
Tow your vehicle if you are stranded. Even
non-warranty related tows, like accidents or
getting stuck in mud or snow, are covered
(some exclusions apply, such as impound
towing and repossession).
File:14lthsf.ex
Update:Thu May 30 15:26:19 1996
ProCarManuals.com

336
*
[HS00245(FM)06/94]
How to use Roadside Assistance
*
[HS00250(FM)06/94]
Your Roadside Assistance identification card can
be found in the Owner Guide portfolio in your
glove compartment. Complete the card and place
it in your wallet for quick reference.
*
[HS00255(FM)04/95]
To receive roadside assistance in the United
States call 1-800-241-FORD (in Canada call
1-800-665-2006).
*
[HS00260(FM)04/95]
Should you need to arrange for roadside
assistance yourself, Ford Motor Company will
reimburse the reasonable cost. To obtain
information about reimbursement call
1-800-241-FORD (in Canada call 1-800-665-2006).
*
[HS00300(FM)01/95]
If You Have a Service Problem
*
[HS00400(FM)01/95]
Ford Motor Company has authorized Ford and
Lincoln-Mercury dealerships that can service
your vehicle for you. This chapter tells you how
to get service or maintenance for your vehicle.
%*
[HS00525(FM)02/95]
Service/Maintenance Concerns
(U.S. or Canada)
*
[HS00600(F )04/95]
Ford recommends taking your vehicle to your
selling dealer who wants to ensure your
continued satisfaction. You may, however, take
your vehicle to any authorized Ford or
Lincoln-Mercury dealer. In most cases, your
dealer will be able to resolve your concern.
*
[HS00700(FM)03/95]
If you are not satisfied with the service you
received from your dealership's service
department, talk to the service manager at the
dealership. If you still are not satisfied, talk to
the owner or general manager of the dealership.
In most cases, you will have your concern
resolved at this level.
File:14lthsf.ex
Update:Thu May 30 15:26:19 1996
ProCarManuals.com

337
*
[HS01000(FM)03/95]
If you are away from home when your vehicle
needs to be serviced, or if you need more help
than the dealer gave you, contact the Ford
Customer Assistance Center to find an
authorized dealership that may be able to help.
*
[HS01010(FM)04/95]
In the U.S., contact:
%*
[HS01025(FM)03/95]
one inch art:0060100-E
*
[HS01050(FM)03/95]
If you live in Canada and have any questions or
concerns that the dealership cannot answer,
contact the Customer Assistance Centre.
%*
[HS01075(FM)04/95]
one inch art:0060101-C
*
[HS01200(FM)04/95]
Please have the following information available
when contacting Ford Customer Assistance:
*
[HS01300(FM)04/95]
q
your telephone number (both business and
home)
*
[HS01400(FM)04/95]
q
the name of the dealer and the city where the
dealership is located
*
[HS01500(FM)03/95]
q
the year and make of your vehicle
*
[HS01550(FM)03/95]
q
the date purchased
*
[HS01600(FM)03/95]
q
the current mileage on your vehicle
*
[HS01700(FM)03/95]
q
your Vehicle Identification Number (VIN)
(listed on your owner card)
File:14lthsf.ex
Update:Thu May 30 15:26:19 1996
ProCarManuals.com

338
*
[HS02200(FM)05/96]
If you still have a complaint involving a
warranty dispute, you may wish to contact the
Dispute Settlement Board (U.S. only) or the
Canadian Motor Vehicle Arbitration Plan
(CAMVAP) in Canada.
*
[HS02250(FM)05/96]
A warranty dispute must be submitted to the
Dispute Settlement Board before taking action
under the Magnuson-Moss Warranty Act, or to
the extent allowed by state law, before pursuing
replacement or repurchase remedies provided by
certain state laws. This dispute handling
procedure is not required prior to enforcing state
created rights or other rights which are
independent of the Magnuson-Moss Warranty
Act or state replacement or repurchase laws.
%
*
[HS02300(FM)04/96]
The Dispute Settlement Board
(U.S. Only)
*
[HS02420(FM)04/96]
The Dispute Settlement Board is:
[HS02440(FM)01/96]
q
An independent, third party arbitration
program for warranty disputes
[HS02460(FM)01/96]
q
Available free to owners and lessees of
qualifying Ford Motor Company vehicles.
*
[HS02500(FM)05/96]
The Dispute Settlement Board may not be
available in all states. Ford Motor Company
reserves the right to change eligibility
limitations, modify procedures and/or to
discontinue this service without notice and
without incurring obligations.
File:14lthsf.ex
Update:Thu May 30 15:26:19 1996
ProCarManuals.com

341
*
[HS05900(FM)05/96]
q
the name of the dealer who sold or serviced
the vehicle
*
[HS06000(FM)05/96]
q
a brief description of your unresolved concern
*
[HS06100(FM)05/96]
q
a brief summary of the action taken with the
dealer and Ford Motor Company
*
[HS06200(FM)05/96]
q
the names (if known) of all the people you
contacted at the dealership
*
[HS06300(FM)05/96]
q
a description of the action you expect to
resolve your concern
*
[HS06305(FM)05/96]
Should your case NOT qualify for review, a
letter of explanation will be mailed to you.
*
[HS06306(FM)05/96]
Oral presentations
[HS06307(FM)01/96]
If the involved vehicle is within 36 months and
36,000 miles of the warranty start date, you have
the right to make an oral presentation before the
Board. Indicate your choice to do so on the
application. Oral presentations may also be
requested by the Board.
*
[HS06308(FM)05/96]
Making a decision
*
[HS06309(FM)05/96]
Board members will review all available
information related to the complaint, including
oral presentations, if necessary. They then arrive
at a fair and impartial decision, decided by a
simple majority vote.
*
[HS06311(FM)04/96]
Because the Board usually meets only once a
month, some cases may take longer than 30 days
to be reviewed. The Board makes every effort to
resolve each case within 40 days of receiving the
consumer application form.
*
[HS06312(FM)04/96]
After a case is reviewed, the Board mails you a
decision letter. The Board also provides a form
on which to accept or reject the Board's decision.
The decisions of the Board are binding on the
dealer and Ford, but not on consumers who may
File:14lthsf.ex
Update:Thu May 30 15:26:19 1996
ProCarManuals.com

343
*
[HS06600(FM)06/95]
Officials at the embassy or consulate can tell you
where to get unleaded fuel. If you cannot get
unleaded fuel or can get only fuel with an
anti-knock index that is lower than your vehicle
needs, contact a district or owner relations office
before you leave the U.S. or Canada.
*
[HS06700(FM)06/95]
Use of leaded fuel in your vehicle without a
proper conversion may damage the effectiveness
of your emissions control system and may cause
engine knocking or serious engine damage. Ford
Motor Company is not responsible for any
damage that is caused by use of improper fuel.
*
[HS06800(FM)06/95]
You may also have difficulty importing your
vehicle back into the U.S. if you use leaded fuel.
*
[HS06900(FM)06/95]
If your vehicle must be serviced while you are
traveling or living in Central or South America,
the Caribbean, or the Middle East, contact the
nearest Ford dealership. If the dealership cannot
help you, write to:
*
[HS07000(FM)06/95]
one inch art:0095024-A
*
[HS07100(FM)06/95]
If you are in other foreign countries, contact the
nearest Ford dealership. If the dealership cannot
help you, they can direct you to the appropriate
Ford affiliate office.
*
[HS07200(FM)06/95]
If you buy your vehicle in North America and
then relocate outside of the U.S. or Canada,
register your Vehicle Identification Number and
new address with Ford Motor Company Export
Operations.
File:14lthsf.ex
Update:Thu May 30 15:26:19 1996
ProCarManuals.com

344
%*
[HS07700(FM)05/95]
Ford of Canada Customer
Assistance
*
[HS07800(FM)08/95]
Ford Motor Company of Canada, Limited
*
[HS07850(FM)03/95]
If you live in Canada and have any questions or
concerns that the dealership cannot answer,
contact the Customer Assistance Centre.
*
[HS07950(FM)03/95]
one inch art:0060101-C
*
[HS08100(FM)09/95]
Mediation/Arbitration Program
(Canada only)
*
[HS08200(FM)10/95]
In those cases where you continue to feel that
the efforts by Ford and the dealer to resolve a
factory-related vehicle service concern have been
unsatisfactory, Ford of Canada participates in an
impartial third party mediation/arbitration
program administered by the Canadian Motor
Vehicle Arbitration Plan (CAMVAP).
*
[HS08300(FM)10/95]
The CAMVAP program is a straight-forward and
relatively speedy alternative to resolve a
disagreement when all other efforts to produce a
settlement have failed. This procedure is without
cost to you and is designed to eliminate the
need for lengthy and expensive legal
proceedings.
File:14lthsf.ex
Update:Thu May 30 15:26:19 1996
ProCarManuals.com

345
*
[HS08400(FM)09/95]
In the CAMVAP program, impartial third-party
Arbitrators conduct hearings at mutually
convenient times and places in an informal
environment. These impartial Arbitrators review
the positions of the parties, make decisions and,
where appropriate, render awards to resolve
disputes. CAMVAP decisions are fast, fair and
final as the arbitrator's award is binding on both
you and Ford of Canada.
*
[HS08450(FM)09/95]
CAMVAP services are available in all territories
and provinces, except Quebec. For more
information, without charge or obligation, call
your CAMVAP Provincial Administrator directly
at 1-800-207-0685.
File:14lthsf.ex
Update:Thu May 30 15:26:19 1996
ProCarManuals.com