bluetooth FORD F250 SUPER DUTY 2018 Service Manual

Cell phone issues
Possible solution
Possible cause
Issue
You must switch on your cell phone and
the automatic phonebook download
feature on SYNC 3.
Try switching your cell phone off, resetting
it or removing the battery, then try again.
Make sure you allow SYNC 3 to retrieve
contacts from your phone. Refer to your
cell manual.
Limitations on your cell
phone's capability.
The system
says "Phone-
book down-
loaded" but my
SYNC 3 phone-
book is empty or
is missing
contacts. If the missing contacts are stored on your
SIM card, move them to your cell phone's
memory.
You must switch on your cell phone and
the automatic phonebook download
feature on SYNC 3.
Check your cell phone's compatibility.
This is a cell phone-
dependent feature.
I am having
trouble
connecting my
cell phone to
SYNC 3. Try switching your cell phone off, resetting
it or removing the battery, then try again.
Possible cell phone
malfunction. Try deleting your device from SYNC 3 and
deleting SYNC from your device, then trying
again.
Always check the security and auto accept
prompt settings relative to the SYNC 3
Bluetooth connection on your cell phone.
Update your cell phone's firmware.
Switch the auto download setting off.
Check your cell phone's compatibility.
This is a cell phone-
dependent feature.
Text messaging
is not working
on SYNC 3. Try switching your cell phone off, resetting
it or removing the battery, then try again.
Possible cell phone
malfunction.
iPhone
•Go to your cell phone's Settings.
• Go to the Bluetooth Menu.
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Super Duty (TFE) Canada/United States of America, enUSA, Edition date: 201709, First Printing SYNC™ 3 (If Equipped)

Cell phone issues
Possible solution
Possible cause
Issue
•Press the blue circle to the right of the
device named with your vehicle make
and model to enter the next menu.
• Turn Show Notifications on.
• Disconnect then reconnect your iPhone
from the SYNC 3 system to activate this
settings update.
Your iPhone is now set up to forward
incoming text messages to SYNC 3.
Repeat these steps for every other SYNC 3
vehicle that you connect. Your iPhone will
only forward incoming text messages to
SYNC 3 if the iPhone is not unlocked in the
messaging application.
Replying to text messages using SYNC 3 is
not supported by iPhone.
Text messages from WhatsApp and Face-
book Messenger are not supported.
Your cell phone must support downloading
text messages through Bluetooth to receive
incoming text messages.
This is a cell phone-
dependent feature.
Audible text
messages do
not work on my
cell phone. Because each cell phone is different, refer
to your device's manual for the specific cell
phone you are pairing. In fact, there can be
differences between cell phones due to
brand, model, service provider and software
version.
This is a cell phone limita-
tion.
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Super Duty (TFE) Canada/United States of America, enUSA, Edition date: 201709, First Printing SYNC™ 3 (If Equipped)

USB and Bluetooth Stereo issues
Possible solution
Possible cause
Issue
Disconnect the device from SYNC 3. Try
switching your device off, resetting it or
removing the battery, then reconnect it to
SYNC 3.
Possible device malfunc-
tion.
I am having
trouble
connecting my
device. Make sure you are using the manufacturer's
cable.
Make sure to correctly insert the USB cable
into the device and your vehicle's USB port.
Make sure that the device does not have
an auto-install program or active security
settings.
Make sure your device is unlocked before
connecting it to SYNC 3.
The device has a lock
screen enabled.
Make sure you are not leaving the device in
your vehicle during very hot or cold
temperatures.
This is a device limitation.
SYNC 3 does
not recognize
my device when
I start my
vehicle.
Make sure you connect the device to SYNC
3 and that you have started the media
player on your device.
This is a device-
dependent feature.
Bluetooth audio
does not
stream. The device is not
connected.
Try switching your device off, resetting it or
removing the battery, then reconnect it to
SYNC 3.
The device is in a bad
state.
Make sure that all song details are popu-
lated.
Your music files may not
contain the correct artist,
song title, album or genre
information.
SYNC 3 does
not recognize
music that is on
my device. Try replacing the corrupt file with a new
version.
The file may be
corrupted.
Some devices require you to change the
USB settings from mass storage to media
transfer protocol class.
The song may have
copyright protection that
does not allow it to play.
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Super Duty (TFE) Canada/United States of America, enUSA, Edition date: 201709, First Printing SYNC™ 3 (If Equipped)

USB and Bluetooth Stereo issues
Possible solution
Possible cause
Issue
Convert the file to a supported format. See
Entertainment (page 517).
The file format is not
supported by SYNC 3.
Update media index. See
Settings (page
546).
The device needs to be
re-indexed.
Make sure your device is unlocked before
connecting it to SYNC 3.
The device has a lock
screen enabled.
Disconnect the device from SYNC 3. Try
switching your device off, resetting it or
removing the battery, then connect it back
to SYNC 3.
This is a device limitation.
When I connect
my device, I
sometimes do
not hear any
sound. To listen to Apple devices through USB,
select AirPlay from the devices Control
Center, then select Dock Connector.
To listen to Apple devices through
Bluetooth Stereo, select AirPlay from the
devices Control Center, then select SYNC.
Connect a compatible device or media
player.
The device or media
player is incompatible.
SYNC 3 does
not display the
song informa-
tion, repeat, or
shuffle buttons. Wi-Fi Issues
Possible solution
Possible cause
Issue
Verify password.
Password error.
Failed connec-
tion.
Check for a poor Wi-Fi signal.
Weak signal.
Use a unique name for your SSID, don ’t use
the default name unless it contains a
unique identifier, such as part of the MAC
address.
Multiple Access points
within range with the
same SSID.
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Super Duty (TFE) Canada/United States of America, enUSA, Edition date: 201709, First Printing SYNC™ 3
(If Equipped)

Wi-Fi Issues
Possible solution
Possible cause
Issue
Position the vehicle close to the hotspot
with the front of the vehicle facing the
hotspot direction and remove obstacles if
possible. Other Wi-Fi, Bluetooth, microwave
and cordless phones may cause interfer-
ence.
Weak signal probably
due to distance from the
hotspot, obstruction or
high interference.
Disconnecting
after successful
connection.
If the vehicle is equipped with heated
windshield, try positioning the vehicle so
that the windshield is not facing the
hotspot. If you have metallic window tinting
but not on the windshield, position the
vehicle to face the hotspot. If all windows
are tinted, you can open the windows in the
direction of the hotspot if that is feasible.
There may be an
obstruction between
SYNC 3 and the hotspot.
Poor signal seen
by SYNC 3
despite being
near a hotspot.
Try to remove other obstructions that may
impact signal quality such as opening the
garage door.
Please set the network to visible and try
again.
The hotspot was defined
as a hidden network.
A hotspot is not
listed in the list
of available
networks.
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Super Duty (TFE) Canada/United States of America, enUSA, Edition date: 201709, First Printing SYNC™ 3 (If Equipped)

AppLink issues
Possible solution(s)
Possible cause(s)
Issue
Switch Bluetooth off and then on to reset
it on your phone. If you are in your vehicle,
SYNC 3 should be able to automatically re-
connect to your phone if you press the
"Phone" button.
There is a Bluetooth issue
on some older versions
of the Android operating
system that may cause
apps that were found on
your previous vehicle
drive to not be found
again if you did not
switch Bluetooth off.
My Android
phone is
connected, my
app(s) are
running, I
restarted them,
but I still cannot
find any apps.
Unplug the USB cable from the phone, wait
a moment, and plug the USB cable back in
to the phone. After a few seconds, the app
should appear in SYNC 3's Mobile Apps
Menu. If not, "Force Close" the application
and restart it.
You may need to reset
the USB connection to
SYNC 3.
My iPhone is
connected, my
app is running, I
restarted the
app but I still
cannot find it on
SYNC 3.
Increase the Bluetooth volume of the
device by using the device's volume control
buttons which are most often found on the
side of the device.
The Bluetooth volume on
the phone may be low.
I have an
Android phone.
I found and
started my
media app on
SYNC 3, but
there is no
sound or the
sound is very
low.
Force close or uninstall the apps you do not
want SYNC 3 to find. If the app has a "Ford
SYNC" setting, disable that setting in the
app's settings menu on the phone.
Some Android devices
have a limited number of
Bluetooth ports that
apps can use to connect.
If you have more AppLink
apps on your phone than
the number of available
Bluetooth ports, you will
not see all of your apps
listed in the SYNC 3
mobile apps menu.
I can only see
some of the
AppLink apps
running on my
phone listed in
the SYNC 3
Mobile Apps
Menu.
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Super Duty (TFE) Canada/United States of America, enUSA, Edition date: 201709, First Printing SYNC™ 3 (If Equipped)

General
Possible solution
Possible cause
Issue
SYNC 3 only supports four languages in a
single module for text display, voice control
and voice prompts. The country where you
bought your vehicle dictates the four
languages based on the most popular
languages spoken. If the selected language
is not available, SYNC 3 remains in the
current active language.
SYNC 3 does not support
the currently selected
language for the instru-
ment cluster and inform-
ation and entertainment
display.
The language
selected for the
instrument
cluster and
information and
entertainment
display does not
match the
SYNC 3
SYNC 3 offers several new voice control
features for a wide range of languages.
Dialing a contact name directly from the
phonebook without pre-recording (for
example,
“call John Smith ”) or selecting a
track, artist, album, genre or playlist directly
from your media player (for example, "play
artist Madonna").
language
(phone, USB,
Bluetooth
audio, voice
control and
voice prompts). SYNC 3 System Reset
The system has a System Reset feature that can be performed if the function of a SYNC
3 feature is lost. This reset is intended to restore functionality and will not erase any
information previously stored in the system (such as paired devices, phonebook, call
history, text messages, or user settings). To perform a System Reset, press and hold
the Seek Up (>>|) button while pressing and holding the Radio Power button. After
approximately 5 seconds the screen will go black. Allow 1-2 minutes for the system
reset to complete. You may then resume using the SYNC 3 system.
For additional assistance with SYNC 3
troubleshooting, refer to the regional Ford
or Lincoln website.
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Super Duty (TFE) Canada/United States of America, enUSA, Edition date: 201709, First Printing SYNC™ 3 (If Equipped)

Direction Indicators.......................................93
Doors and Locks.............................................67
Draining the Fuel Filter Water Trap - 6.7L Diesel
.............................................................352
Draining the Diesel Fuel Conditioner
Module.............................................................. 353
Filter Location...................................................... 352
Driver and Passenger Airbags....................47 Children and Airbags........................................... 52
Passenger Airbag On and Off Switch ..........47
Proper Driver and Front Passenger Seating Adjustment......................................................... 51
Driving Aids
.....................................................252
Driving Hints..................................................299
Driving Through Water..............................300
DRL See: Daytime Running Lamps.......................... 91
E
Economical Driving.....................................299
Electromagnetic Compatibility
.............609
Electronic Locking Differential................225
Activating the Electronic Locking
Differential....................................................... 225
Emission Law.................................................197 Noise Emissions Warranty, Prohibited
Tampering Acts and Maintenance.........198
Tampering With a Noise Control System............................................................... 197
End User License Agreement...................611 VEHICLE SOFTWARE END USER LICENSE
AGREEMENT (EULA) ................................... 611
Engine Block Heater....................................185 Using the Engine Block Heater...................... 186
Engine Coolant Check - 6.2L/6.8L........339 Adding Coolant.................................................. 339
Engine Coolant Temperature Management
.................................................. 342
Fail-Safe Cooling................................................ 341
Recycled Coolant.............................................. 340
Severe Climates.................................................. 341
Engine Coolant Check - 6.7L Diesel.............................................................343
Adding Coolant................................................... 343
Checking Coolant Corrosion Inhibitor Additive Strength ........................................ 346
Coolant Change.................................................. 347Engine and Secondary Cooling System
Refill Procedure............................................. 345
Engine-driven Cooling Fan (Fan Clutch).............................................................. 347
Recycled Coolant............................................... 345
Severe Climates................................................. 345
Engine Emission Control............................197
Engine Idle Shutdown................................185
Engine Immobilizer See: Passive Anti-Theft System..................... 76
Engine Oil Check - 6.2L/6.8L..................334 Adding Engine Oil.............................................. 334
Engine Oil Check - 6.7L Diesel................335 Adding Engine Oil.............................................. 336
Engine lubrication for severe service operation ......................................................... 336
Engine Oil Dipstick - 6.2L/6.8L...............334
Engine Oil Dipstick - 6.7L Diesel.............334
Engine Specifications - 6.2L.....................421 Drivebelt Routing................................................ 421
Engine Specifications - 6.7L Diesel........421 ........................................................................\
........... 421
Drivebelt Routing............................................... 422
Engine Specifications - 6.8L....................422 Drivebelt Routing............................................... 423
Entertainment................................................517 AM/FM Radio....................................................... 518
Apps....................................................................... 526
Bluetooth Stereo or USB................................ 525
CD (If equipped)................................................ 524
HD Radio ™ Information (If
Available).......................................................... 521
SiriusXM® Satellite Radio (If Activated)......................................................... 519
Sources................................................................... 518
Supported Media Players, Formats and Metadata Information................................ 526
USB Ports............................................................. 526
Environment.....................................................16
Essential Towing Checks..........................287 Before Towing a Trailer.................................... 294
Dynamic Hitching Using the Rear View Camera System............................................ 288
Hitches.................................................................. 289
Integrated Trailer Brake Controller...............291
Launching or Retrieving a Boat or Personal Watercraft (PWC)........................................ 295
Safety Chains....................................................... 291
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Super Duty (TFE) Canada/United States of America, enUSA, Edition date: 201709, First Printing Index

Using the Rear View Camera System........239
Rear View Camera See: Rear View Camera................................... 238
Recommended Towing Weights...........283 Calculating the Maximum Loaded Trailer
Weight for Your Vehicle.............................. 286
Refueling - Diesel.........................................193
Dual Fuel Tanks................................................... 195
Fueling Tips.......................................................... 194
Refueling................................................................ 194
Refueling - Gasoline....................................192 Fuel Filler Cap...................................................... 193
Remote Control
..............................................56
Car Finder................................................................. 61
Integrated Keyhead Transmitter.................... 56
Intelligent Access Key......................................... 57
Memory Feature................................................... 60
Remote Start.......................................................... 61
Replacing the Battery......................................... 58
Sounding the Panic Alarm................................. 61
Remote Start
..................................................155
Automatic Settings............................................ 155
Removing the Tailgate..................................72
Replacement Parts Recommendation........................................12
Collision Repairs.................................................... 12
Scheduled Maintenance and Mechanical Repairs.................................................................. 12
Warranty on Replacement Parts..................... 13
Replacing a Lost Key or Remote Control.............................................................62
Reporting Safety Defects (Canada Only)...............................................................316
Reporting Safety Defects (U.S. Only)...............................................................316
Roadside Assistance.................................304 Vehicles Sold in Canada: Getting Roadside
Assistance....................................................... 305
Vehicles Sold in Canada: Roadside Assistance Program Coverage................305
Vehicles Sold in Canada: Using Roadside Assistance....................................................... 305
Vehicles Sold in the United States: Getting Roadside Assistance................................... 304
Vehicles Sold in the United States: Using Roadside Assistance................................... 304
Roadside Emergencies
.............................304 Running-In
See: Breaking-In................................................. 299
Running Out of Fuel.....................................192
S
Safety Canopy ™
.............................................53
Safety Precautions.......................................187
Satellite Radio..............................................456
Satellite Radio Electronic Serial Number
(ESN)................................................................. 457
Satellite Radio Reception Factors...............457
SiriusXM Satellite Radio Service.................. 457
Troubleshooting................................................. 458
Scheduled Maintenance Record
...........599
Scheduled Maintenance...........................581
Seatbelt Extension........................................45
Seatbelt Height Adjustment
......................42
Seatbelt Reminder........................................43
Belt-Minder™........................................................ 43
Seatbelts............................................................37 Principle of Operation......................................... 37
Seatbelt Warning Lamp and Indicator Chime...............................................................42
Conditions of operation..................................... 43
Seats.................................................................156
Security..............................................................76
Selective Catalytic Reductant System - Diesel............................................................200
Contaminated Diesel Exhaust Fluid or Inoperative Selective Catalytic Reduction
System............................................................. 204
Diesel Exhaust Fluid Guidelines and Information
..................................................... 203
Diesel Exhaust Fluid Level............................. 200
Diesel Exhaust Fluid Warning Messages and Vehicle Operations.............................. 202
Filling the Diesel Exhaust Fluid Tank.........200
Settings...........................................................546 911 Assist................................................................ 551
Ambient Lighting............................................... 558
Bluetooth............................................................. 548
Clock...................................................................... 548
Display
................................................................... 559
General.................................................................. 556
Media Player........................................................ 547
Mobile Apps......................................................... 554
Navigation............................................................ 552
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Super Duty (TFE) Canada/United States of America, enUSA, Edition date: 201709, First Printing Index

Electronic Shift-On-the-Fly (ESOF) 4WD
system................................................................ 216
How Your Vehicle Differs From Other Vehicles............................................................ 220
Manual Shift On Stop (MSOS) 4WD system................................................................ 216
Using a Manual Shift On Stop (MSOS) 4WD system..................................................... 217
Using the Electronic Shift on the Fly 4WD system................................................................ 219
Using Hill Descent Control.......................235 Hill descent modes........................................... 235
Using MyKey With Remote Start Systems..........................................................65
Using Power Running Boards...................80
Automatic Power Deploy.................................. 80
Automatic Power Stow..................................... 80
Bounce-back.......................................................... 81
Enabling and Disabling....................................... 81
Manual Power Deploy........................................ 80
Using Snow Chains....................................400
Using Stability Control...............................233 AdvanceTrac® with Roll Stability Control ™
(RSC®)............................................................. 233
Using SYNC™ With Your Media Player.............................................................481
Accessing Your USB Song Library...............485
Bluetooth Devices and System Settings............................................................ 487
Connecting Your Digital Media Player to the USB Port........................................................... 481
Media Menu Features...................................... 484
Media Voice Commands................................ 482
USB 2...................................................................... 487
Voice Commands for Audio Sources.........488
Using SYNC™ With Your Phone...........464 Accessing Features through the Phone
Menu................................................................. 469
Accessing Your Phone Settings.................... 472
Bluetooth Devices.............................................. 473
Making Calls........................................................ 468
Pairing a Phone for the First Time..............465
Pairing Subsequent Phones......................... 466
Phone Options during an Active Call........468
Phone Voice Commands............................... 466
Receiving Calls................................................... 468
System Settings................................................. 474
Text Messaging................................................... 470Using Traction Control................................231
Switching the System Off................................ 231
System Indicator Lights and Messages.......................................................... 231
Using Voice Recognition...........................462 Audio Voice Commands................................... 511
Climate Voice Commands.............................. 512
Initiating a Voice Session................................ 462
Mobile App Voice Commands....................... 515
Navigation Voice Commands........................ 514
Phone Voice Commands................................. 512
SiriusXM Traffic and Travel Link Voice Commands...................................................... 515
System Interaction and Feedback..............463
Voice Settings Commands............................. 516
Utilizing the Mediation/Arbitration Program (Canada Only)
.........................314
V
Vehicle Care
....................................................371
General Information........................................... 371
Vehicle Certification Label
.......................427
Vehicle Identification Number................426
Vehicle Storage.............................................377 Battery.................................................................... 378
Body........................................................................\
. 377
Brakes..................................................................... 378
Cooling system................................................... 378
Engine..................................................................... 378
Fuel system.......................................................... 378
General................................................................... 377
Miscellaneous..................................................... 378
Removing Vehicle From Storage.................. 378
Tires........................................................................\
. 378
Ventilation See: Climate Control......................................... 148
VIN See: Vehicle Identification Number............426
Voice Control
...................................................84
W
Warning Lamps and Indicators
...............108
4X2........................................................................\
..... 111
4X4 HIGH................................................................ 112
4X4 LOW................................................................. 112
Adaptive Cruise Control.................................. 108
652
Super Duty (TFE) Canada/United States of America, enUSA, Edition date: 201709, First Printing Index