FORD F650 2001 10.G Owners Manual

²a brief summary of the action taken by the dealer(s) and Ford Motor
Company
²the names (if known) of all the people you contacted at the
dealership(s)
²a description of the action you expect to resolve your concern
You will receive a letter of explanation if your application does not
qualify for Board review.
Oral presentations
If you would like to make an oral presentation, indicate YES to question
#6 on the application. While it is your right to make an oral presentation
before the Board, this is not a requirement and the Board will decide the
case whether or not an oral presentation is made. Oral presentation may
be requested by the Board as well.
Making a decision
Board members review all available information related to each
complaint, including oral presentations, and arrive at a fair and impartial
decision. Board review may be terminated at any time by either party.
Every effort is made to decide the case within 40 days of the date that
all requested information is received by the Board. Since the Board
generally meets once a month, it may take longer for the Board to
consider some cases.
After a case is reviewed, the Board mails you a decision letter and a
form on which to accept or reject the Board's decision. The decisions of
the Board are binding on Ford (and, in some cases, on the dealer) but
not on consumers who are free to pursue other remedies available to
them under state or federal law.
To Request a DSB Brochure/Application
For a brochure/application, speak to your dealer or write/call to the
Board at the following address/phone number:
Dispute Settlement Board
P.O. Box 5120
Southfield, MI 48086±5120
1±800±428±3718
Customer assistance
231

You may also contact the North American Customer Relationship Center
at 1-800-392-3673 (Ford), TDD for the hearing impaired: 1-800-232-5952
or by writing to the Center at the following address:
Ford Motor Company
Customer Relationship Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, Michigan 48121
UTILIZING THE MEDIATION/ARBITRATION PROGRAM
(CANADA ONLY)
In those cases where you continue to feel that the efforts by Ford and
the dealer to resolve a factory-related vehicle service concern have been
unsatisfactory, Ford of Canada participates in an impartial third party
mediation/arbitration program administered by the Canadian Motor
Vehicle Arbitration Plan (CAMVAP).
The CAMVAP program is a straight-forward and relatively speedy
alternative to resolve a disagreement when all other efforts to produce a
settlement have failed. This procedure is without cost to you and is
designed to eliminate the need for lengthy and expensive legal
proceedings.
In the CAMVAP program, impartial third-party arbitrators conduct
hearings at mutually convenient times and places in an informal
environment. These impartial arbitrators review the positions of the
parties, make decisions and, when appropriate, render awards to resolve
disputes. CAMVAP decisions are fast, fair, and final; the arbitrator's
award is binding both to you and Ford of Canada.
CAMVAP services are available in all territories and provinces, except
Quebec. For more information, without charge or obligation, call your
CAMVAP Provincial Administrator directly at 1-800-207-0685.
GETTING ASSISTANCE OUTSIDE THE U.S. AND CANADA
Before exporting your vehicle to a foreign country, contact the
appropriate foreign embassy or consulate. These officials can inform you
of local vehicle registration regulations and where to find unleaded fuel.
If you cannot find unleaded fuel or can only get fuel with an anti-knock
index lower than is recommended for your vehicle, contact a district or
owner relations/customer relationship office.
Customer assistance
232

The use of leaded fuel in your vehicle without proper conversion may
damage the effectiveness of your emission control system and may cause
engine knocking or serious engine damage. Ford Motor Company/Ford of
Canada is not responsible for any damage caused by use of improper
fuel.
In the United States, using leaded fuel may also result in difficulty
importing your vehicle back into the U.S.
If your vehicle must be serviced while you are traveling or living in
Central or South America, the Caribbean, or the Middle East, contact the
nearest Ford dealership. If the dealership cannot help you, write or call:
FORD MOTOR COMPANY
WORLDWIDE DIRECT MARKET OPERATIONS
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (313) 594-4857
FAX: (313) 390-0804
If you are in another foreign country, contact the nearest Ford
dealership. If the dealership employees cannot help you, they can direct
you to the nearest Ford affiliate office.
If you buy your vehicle in North America and then relocate outside of
the U.S. or Canada, register your vehicle identification number (VIN) and
new address with Ford Motor Company Worldwide Direct Market
Operations.
FORD CAR CARE PRODUCTS FOR YOUR VEHICLE
Ford has many quality products available from your dealer to clean your
vehicle and protect its finishes. These quality products have been
specifically engineered to fulfill your automotive needs; they are custom
designed to complement the style and appearance of your vehicle. Each
product is made from high quality materials and that meet or exceed
Ford's rigid specifications. For best results, use the following or products
of equivalent quality:
Ford Custom Clearcoat Polish*
Ford Custom Silicone Gloss Polish
Ford Custom Vinyl Protectant* (not available in Canada)
Motorcraft Vinyl Conditioner (Canada only)
Customer assistance
233

Ford Deluxe Leather and Vinyl Cleaner (not available in Canada)
Motorcraft Vinyl Cleaner (Canada only)
Ford Extra Strength Tar and Road Oil Remover* (not available in
Canada)
Ford Extra Strength Upholstery Cleaner (Canada only)
Ford Extra Strength Upholstery Cleaner (not available in Canada)
Ford Metal Surface Cleaner
Ford Multi-Purpose Cleaner*
Motorcraft Car Wash Concentrate
Motorcraft Carlite Glass Cleaner
Ford Spot and Stain Remover*
Ford Super Premium Tire and Trim Dressing
Ford Triple Clean
Ford Ultra-Clear Spray Glass Cleaner (not available in Canada)
* May be sold with the Motorcraft name
FORD ACCESSORIES FOR YOUR VEHICLE
A wide selection of Ford accessories are available for your vehicle
through your local authorized Ford, Lincoln Mercury or Ford of Canada
dealer. These quality accessories have been specifically engineered to
fulfill your automotive needs; they are custom designed to complement
the style and aerodynamic appearance of your vehicle. In addition, each
accessory is made from high quality materials and meets or exceeds
Ford's rigid engineering and safety specifications. Ford accessories are
warranted for up to 12 months or 20 000 km (12 000 miles) on all cars
and light trucks and 12 months with unlimited distance on medium/heavy
duty trucks unless the accessory is installed on a new vehicle, then the
warranty becomes the balance of the new vehicle's warranty or the
accessories warranty, whichever is greater. See your dealer for complete
warranty information and availability.
Not all accessories are available for all models.
Customer assistance
234

ORDERING ADDITIONAL OWNER'S LITERATURE
To order the publications in this portfolio:
Make checks payable to:
HELM, INCORPORATED
P.O. Box 07150
Detroit, Michigan 48207
For a free publication catalog, order toll free: 1-800-782-4356
Monday-Friday 8:00 a.m. - 6:00 p.m. EST,
for credit card holders only
Obtaining a French owner's guide
French Owner's Guides can be obtained from your dealer or by writing to
Ford Motor Company of Canada, Limited, Service Publications, P.O. Box
1580, Station B, Mississauga, Ontario L4Y 4G3.
Customer assistance
235

REPORTING SAFETY DEFECTS (U.S. ONLY)
If you believe that your vehicle has
a defect that could cause a crash, or
could cause injury or death, you
should immediately inform the
National Highway Traffic Safety
Administration (NHTSA) in addition
to notifying Ford Motor Company.
If NHTSA receives similar complaints, it may open an investigation, and
if it finds that a safety defect exists in a group of vehicles, it may order a
recall and remedy campaign. However, NHTSA cannot become involved
in individual problems between you, your dealer or Ford Motor Company.
To contact NHTSA, you may either call the Auto Safety Hotline toll-free
at 1±800±424±9393 (202±366±0123 in the Washington D.C. area) or write
to:
NHTSA
U.S. Department of Transportation
400 Seventh Street
Washington D.C. 20590
You can also obtain other information about motor vehicle safety from
the Hotline.
Reporting safety defects
236

A
Air cleaner filter .......................174
Air conditioning ..........................22
Audio system (see Radio) .........28
Automatic transmission ............131
Auxiliary power point .................22
B
Battery .......................................172
jumping a disabled battery ....157
voltage gauge ............................19
Belt minder .................................92
Brakes ........................107, 109, 113
anti-lock ...................107±108, 116
anti-lock brake system
(ABS) warning light .........13, 108
brake warning light ............10±11
fluid, checking and adding ....163
parking ....................110, 113, 116
trailer .......................................118
C
Cassette tape player .............49±50
Child safety restraints ................96
child safety belts ......................96
Child safety seats ........................97
attaching with tether straps ..100
in front seat ..............................99
in rear seat ................................99
tether anchorage hardware ...101
Cleaning your vehicle ...............196
engine compartment ..............198
exterior ....................................197
exterior lamps .........................198
instrument cluster lens ..........199instrument panel ....................199
interior .....................................199
plastic parts ............................198
safety belts ..............................199
washing ....................................196
waxing .....................................197
wheels ......................................198
wiper blades ............................198
Climate control (see Air
conditioning or Heating) ............22
Clock ..........................32, 39, 48, 62
Clutch ........................................164
fluid ..........................................164
Compass, electronic ....................71
calibration .................................73
set zone adjustment .................72
Console
overhead ....................................71
Controls
power seat .................................84
Coolant ......................................166
checking and adding ..............166
Cruise control (see Speed
control) ........................................66
Customer Assistance ................142
Ford accessories for your
vehicle .....................................233
Ford Extended Service
Plan ..........................................226
Getting assistance outside
the U.S. and Canada ..............232
Getting roadside assistance ...142
Getting the service you
need .........................................226
Ordering additional owner's
literature .................................235
The Dispute Settlement
Board .......................................229
Index
237

Utilizing the
Mediation/Arbitration
Program ...................................232
D
Daytime running lamps
(see Lamps) ................................21
Driving under special
conditions
through water .........................140
E
Emergencies, roadside
jump-starting ..........................157
Emission control system ..........208
Engine
check engine/service engine
soon light ..................................15
cleaning ...................................198
coolant .....................................166
Engine block heater .................105
Engine fan .................................168
Engine oil ..................................159
checking and adding ..............159
oil pressure gauge ....................20
recommendations ...................161
Exhaust fumes ..........................106
F
Foglamps .....................................22
Fuel ............................................183
calculating fuel
economy ..........................141, 189
choosing the right fuel ...........185
filling your vehicle with fuel ..183
filter, specifications ........186±187gauge .........................................17
improving fuel
economy ..........................141, 189
safety information relating to
automotive fuels .....................183
Fuses ..................................143, 145
G
Gas mileage (see Fuel
economy) ...........................141, 189
Gauges .........................................17
battery voltage gauge ...............19
engine coolant temperature
gauge .........................................17
engine oil pressure gauge ........20
fuel gauge ..................................17
odometer ...................................18
speedometer .............................18
tachometer ................................19
trip odometer ............................19
H
Hazard flashers .........................143
Headlamps ...................................21
aiming ......................................195
daytime running lights .............21
flash to pass ..............................66
high beam ...........................13, 66
turning on and off ....................21
warning chime ..........................16
Heating ........................................22
heater only system ...................22
heating and air conditioning
system .......................................24
Hood ..........................................158
Index
238

I
Ignition
removing the key ....................130
Infant seats (see Safety seats) ..97
Instrument panel
cleaning ...................................199
cluster ......................................199
lighting up panel and
interior .......................................21
location of components ............10
J
Jump-starting your vehicle ......157
K
Keys
key in ignition chime ...............16
removing from the ignition ....130
L
Lamps ..........................................74
bulb replacement
specifications chart ................195
cargo lamps ...............................21
daytime running light ...............21
fog lamps ...................................22
headlamps .................................21
headlamps, flash to pass ..........66
instrument panel, dimming .....21
interior lamps ...........................74
replacing bulbs ...............192±194
Lane change indicator (see
Turn signal) .................................65
Lights, warning and indicator ....10
anti-lock brakes (ABS) ....13, 108
brake ....................................10±11charging system ........................11
check coolant ......................14, 16
high beam .................................13
safety belt .................................15
service engine soon ..................15
turn signal indicator .................12
Lubricant specifications ...........201
M
Maintenance and Care ..............211
Manual transmission .................126
Mirrors .........................................77
heated ........................................74
O
Odometer .....................................18
P
Panic alarm feature, remote
entry system ................................79
Parking brake ............110, 113, 116
Power distribution box
(see Fuses) ...............................148
Power door locks ........................76
Power steering ..................124±125
fluid, checking and adding ....168
R
Radio ............................................28
Refill capacities for fluids ........200
Relays ................................143, 152
Remote entry system ...........78±79
illuminated entry ......................79
locking/unlocking doors ...........78
Index
239

panic alarm ...............................79
replacement/additional
transmitters ...............................80
replacing the batteries .............81
S
Safety belts (see Safety
restraints) ..............................87±89
Safety defects, reporting ..........236
Safety restraints ....................87±89
belt minder ...............................92
cleaning the safety belts ..95, 199
extension assembly ..................91
for adults .............................88±89
for children ...............................96
lap belt ......................................90
warning light and
chime ....................... 15±16, 91±92
Safety seats for children ............97
Seat belts (see Safety
restraints) ....................................87
Seats ............................................82
child safety seats ......................97
Servicing your vehicle ..............211
Speed control ..............................66
Speedometer ...............................18
Starting your vehicle ................102
jump starting ..........................157
preparing to start your
vehicle .....................................102
T
Tachometer .................................19
Tires
checking the pressure ............183Towing
wrecker ....................................157
Transmission
fluid, checking and adding
(automatic) .............................169
fluid, checking and adding
(manual) .................................169
manual operation ....................126
Trip odometer .............................19
Turn signal ............................12, 65
V
Vehicle Identification Number
(VIN) ..........................................205
Vehicle loading ..........................140
W
Warning chimes .............10, 16, 112
Warning lights (see Lights) .......10
Washer fluid ..............................165
reservoir ..................................165
Water, Driving through .............140
Wheels .......................................179
Windows
power .........................................75
Windshield washer fluid and
wipers
checking and cleaning ............178
operation ...................................65
replacing wiper blades ...........178
Wrecker towing .........................157
Index
240