service FORD F650 2011 12.G Owner's Guide

Hook-up
1. Back the tractor squarely under the trailer, engaging the fifth-wheel
jaws on the kingpin. Always back-up slowly, making sure the trailer is
neither too high nor too low. Avoid backing under the trailer from an
angle.
2. Connect the service and emergency brake hoses and trailer light
connector. Refer toTractor-trailer connectionsin theAir suspension
section of this chapter, adhering to the warning and using the three-point
stance while connecting and disconnecting the trailer.
3. Inspect the jaws of the fifth-wheel to be sure they have fully closed on
the trailer kingpin and the trailer plate is resting securely on the
fifth-wheel.
4. Be sure the coupler release lever is in the locked position.
5. Charge the trailer brake system. Set the trailer brakes, either with the
hand valve or tractor protection valve. Pull against the trailer for an
additional check of proper hook-up. Do not pull hard enough to damage
or strain the equipment.
6. Set the tractor parking brakes and fully raise the trailer landing gear.
Refer toBrakesin this chapter for proper operation of the parking brake
and trailer brakes.
7. Check the operation of all trailer lights and correct any lights that may
be faulty.
Un-hook
1. Try to keep the tractor and trailer in a straight line.
2. Apply the parking brakes.
3. Lower the trailer landing gear, making sure it is on solid, level ground.
The weight of the trailer is to be on the landing gear.
4. Block the trailer wheels.
5. Disconnect the brake hoses and light cords. Be sure hoses and cords
are clear.
6. Pull coupler release lever to disengage the fifth-wheel jaws.
7. Release the tractor parking brakes.
8. Pull out from the trailer slowly, allowing the landing gear to take the
load gradually.
Driving
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GETTING ROADSIDE ASSISTANCE
To fully assist you should you have a vehicle concern, Ford offers a
complimentary roadside assistance program. This program is separate
from the New Vehicle Limited Warranty and is not applicable to vehicles
sold in Canada. The service is available:
•24–hours, seven days a week
•for the New Vehicle Limited Warranty period (U.S.) of two years
(unlimited miles)
Roadside assistance will cover:
•battery jump start.
•lock out assistance (key replacement is customer responsibility).
•towing – Ford/Mercury/Lincoln eligible vehicle towed to the nearest
authorized dealer within 35 miles (56.3 km) of the disablement
location or to the nearest authorized dealer. If a member requests to
be towed to the nearest authorized dealer more than 35 miles
(56.3 km) from the disablement location, the member shall be
responsible for any mileage costs in excess of 35 miles (56.3 km).
Trailers shall be covered up to $100 if the disabled Eligible Vehicles
requires service at the nearest authorized dealer. If the trailer is disabled,
but the towing vehicle is operational, the trailer does not qualify for any
Roadside services.
Using roadside assistance
Complete the roadside assistance identification card and place it in your
wallet for quick reference. This card is found in the Owner Guide
portfolio in the glove compartment.
To receive roadside assistance in the United States, call 1-800-241-3673.
If you need to arrange roadside assistance for yourself, Ford will
reimburse a reasonable amount. To obtain information about
reimbursement, call 1-800-241-3673.
Roadside Emergencies
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WARNING:To reduce the risk of personal injury or property
damage when manually releasing the spring brakes, be sure to
block the wheels so the vehicle cannot move once the brakes are
released.
Towing the vehicle with the front wheels suspended
When it is necessary to tow a vehicle with the front wheels suspended,
extra precautions must be taken to avoid transmission or differential
damage. Proceed as follows:
•Remove the axle shafts from the axle assembly to prevent the wheels
from driving the differential and the transmission.
•The wheel hub ends must be covered to prevent loss of axle lubricant
and entrance of other contaminants. If the axle shafts are not
removed, removal of the driveshaft is required.
Note:To avoid transmission damage, vehicles should not be towed even
a short distance without suspending rear wheels or removing the axle
shafts or driveshaft.
Note:In the event the chassis is equipped with a tandem axle and the
vehicle is to be towed from the front, the forward rear axle may be
raised to clear the road surface and secured to the frame by chains or
U-bolts, allowing only the rear rear axle to contact the road surface. Axle
shafts must be removed from the rear rear axle assembly. The wheel hub
ends must be covered to prevent loss of axle lubricant and entrance of
contaminants. Use extreme care in securing the chains or U-bolts to
avoid possible damage to the brake lines, hoses or other components.
Towing vehicles equipped with a driver-controlled differential lock
Note:If the vehicle must be towed to a service facility with the drive
axle wheels on the ground, it is necessary to remove the axle shafts
before the vehicle is towed.
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Installing the axle shafts
1. Remove the covers from the wheel ends.
2. Shift the differential lock to the unlocked (disengaged) position.
3. Install the axle shafts.
•Place the gaskets on the wheel hub studs.
•Push the right-hand axle shaft and gasket into the wheel end and
housing until the shaft stops against the differential shift collar.
•Push down and in on the axle shaft flange and rotate the shaft until
the splines of the shaft and shift collar are engaged.
•Push the axle shaft further into the housing until the shaft stops
against the differential side gear.
•Push down on the axle shaft flange and rotate the shaft until the
splines of the shaft and side gear are engaged.
•Push the axle shaft completely into the housing until the axle shaft
flange and the gasket are flush against the wheel hub.
•Install the left-hand axle shaft and gasket into the wheel end.
4. If tapered dowels are required, install them at each stud and into the
flange of the axle shaft. Use a punch or drift and hammer, if needed.
5. Install the fasteners and tighten to correct torque value. Refer to the
Service Manual.
Towing the vehicle with the rear wheels suspended
Note:To avoid damage to the cab roof or air deflector when towing the
vehicle backward (rear wheels suspended) the air deflector must be
removed.
Whenever possible, it is preferable to tow a disabled vehicle from the
rear by raising the rear of the chassis. When towing a vehicle with the
rear of the chassis suspended, the front wheels must be locked in the
straight-ahead position.
Vehicles equipped with a manual transmission must have at least 1.0 pint
(0.5L) of transmission fluid drained from the case. This will prevent the
transmission fluid from entering the clutch housing and fluid saturating
the clutch discs. Make sure that the transmission fluid is replaced before
the vehicle is returned to service.
Roadside Emergencies
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GETTING THE SERVICES YOU NEED
Warranty repairs to your vehicle must be performed by an authorized
Ford dealer. While any authorized dealer handling your vehicle line will
provide warranty service, we recommend that you return to your
authorized selling dealer to ensure your continued satisfaction. Please
note that certain warranty repairs require special training and/or
equipment, so not all authorized dealers are authorized to perform all
warranty repairs. This means that, depending on the warranty repair
needed, you may need to take your vehicle to another authorized dealer.
If you have questions or concerns, or are unsatisfied with the service you
are receiving, follow these steps:
1. Contact your Sales Representative or Service Advisor at you
selling/servicing dealership.
2. If your inquiry or concern remains unresolved, contact the Sales
Manager or Service Manager at the dealership.
3. If the inquiry or concern cannot be resolved at the dealership level,
contact the Ford Commercial Vehicle Operations Hotline. Please have the
following information available:
•Vehicle Identification Number (VIN)
•Your telephone number (home and business)
•The name of the authorized dealer and city where located
•The vehicle’s current odometer reading
In some states, you must directly notify Ford in writing before pursuing
remedies under your state’s warranty laws. Ford is also allowed a final
repair attempt in some states.
In the United States:
Mailing address
Ford Motor Company
Commercial Vehicle Operations
PO Box 6248
Dearborn, MI 48121
800-782-8627 (option #3)
(TDD for the hearing impaired: 1-800-232-5952)
www.fleet.ford.com
In Canada:
Mailing address
Customer Relationship Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Customer Assistance
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Oakville, Ontario L6J 5E4
800-565-3673
www.ford.ca
Additional information and resources are available online at
www.fleet.ford.com:
•U.S. dealer locator by Dealer Name, City/State, or Zip Code
•Owner Guides
•Maintenance Schedules
•Recalls
•Ford Extended Service Plans
•Ford Genuine Accessories
IN CALIFORNIA (U.S. ONLY)
California Civil Code Section 1793.2(d) requires that, if a manufacturer
or its representative is unable to repair a motor vehicle to conform to the
vehicle’s applicable express warranty after a reasonable number of
attempts, the manufacturer shall be required to either replace the
vehicle with one substantially identical or repurchase the vehicle and
reimburse the buyer in an amount equal to the actual price paid or
payable by the consumer (less a reasonable allowance for consumer
use). The consumer has the right to choose whether to receive a refund
or replacement vehicle.
California Civil Code Section 1793.22(b) presumes that the manufacturer
has had a reasonable number of attempts to conform the vehicle to its
applicable express warranties if, within the first 18 months of ownership
of a new vehicle or the first 18,000 miles (29,000 km), whichever occurs
first:
1. Two or more repair attempts are made on the same nonconformity
likely to cause death or serious bodily injury OR
2. Four or more repair attempts are made on the same nonconformity (a
defect or condition that substantially impairs the use, value or safety of
the vehicle) OR
3. The vehicle is out of service for repair of nonconformities for a total of
more than 30 calendar days (not necessarily all at one time)
In the case of 1 or 2 above, the consumer must also notify the
manufacturer of the need for the repair of the nonconformity at the
following address:
Ford Motor Company
16800 Executive Plaza Drive
Mail Drop 3NE-B
Dearborn, MI 48126
Customer Assistance
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UTILIZING THE MEDIATION/ARBITRATION PROGRAM (CANADA
ONLY)
For vehicles delivered to authorized Canadian dealers. In those cases
where you continue to feel that the efforts by Ford of Canada and the
authorized dealer to resolve a factory-related vehicle service concern
have been unsatisfactory, Ford of Canada participates in an impartial
third party mediation/arbitration program administered by the Canadian
Motor Vehicle Arbitration Plan (CAMVAP).
The CAMVAP program is a straight forward and relatively speedy
alternative to resolve a disagreement when all other efforts to produce a
settlement have failed. This procedure is without cost to you and is
designed to eliminate the need for lengthy and expensive legal
proceedings.
In the CAMVAP program, impartial third-party arbitrators conduct
hearings at mutually convenient times and places in an informal
environment. These impartial arbitrators review the positions of the
parties, make decisions and, when appropriate, render awards to resolve
disputes. CAMVAP decisions are fast, fair, and final as the arbitrator’s
award is binding on both you and Ford of Canada.
CAMVAP services are available in all Canadian territories and provinces.
For more information, without charge or obligation, call your CAMVAP
Provincial Administrator directly at 1-800-207-0685 or visit
www.camvap.ca.
GETTING ASSISTANCE OUTSIDE THE U.S AND CANADA
Before exporting your vehicle to a foreign country, contact the
appropriate foreign embassy or consulate. These officials can inform you
of local vehicle registration regulations and where to find diesel fuel.
If you cannot find diesel fuel or can only get fuel with an anti-knock
index lower than is recommended for your vehicle, contact a regional
office or owner relations/customer relationship office.
The use of low quality diesel fuel may affect your emissions control
system and may cause engine damage. Ford Motor Company/Ford of
Canada is not responsible for any damage caused by use of improper
fuel. In the United States, using leaded fuel may also result in difficulty
importing your vehicle back into the U.S.
Customer Assistance
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Ford dealerships outside of the US & Canada may be unable to support
the F–650/750 due to the specialized training and servicing requirements
of these vehicles. If your vehicle must be serviced while you are traveling
or living in Central or South America, the Caribbean, or the Middle East,
contact the nearest Ford dealership. If the dealership cannot help you,
write or call:
FORD MOTOR COMPANY
FORD EXPORT OPERATIONS
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (313) 594-4857
FAX: (313) 390-0804
If you are in another foreign country, contact the nearest Ford
dealership. If the dealership employees cannot help you, they can direct
you to the nearest Ford affiliate office.
If you buy your vehicle in North America and then relocate outside of
the U.S. or Canada, register your vehicle identification number (VIN) and
new address with Ford Motor Company Export Operations.
ORDERING ADDITIONAL OWNER’S LITERATURE
To order the publications in this portfolio, contact Helm, Incorporated at:
HELM, INCORPORATED
P.O. Box 07150
Detroit, Michigan 48207
Or to order a free publication catalog, call toll free: 1-800-782-4356
Monday-Friday 8:00 a.m. - 6:00 p.m. EST
Helm, Incorporated can also be reached by their website:
www.helminc.com.
(Items in this catalog may be purchased by credit card, check or
money order.)
Obtaining a French Owner’s Guide
French Owner’s Guides can be obtained from your authorized dealer or
by contacting Helm, Incorporated using the contact information listed
previously in this section.
Customer Assistance
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GENERAL SERVICING GUIDELINES AND PRECAUTIONS
As with any machine, care should be taken to avoid being injured when
performing maintenance, repairs or system checks. Improper or
incomplete service could result in the vehicle not working properly
which, in turn, may result in personal injury or damage to the vehicle or
equipment. It is the operator’s responsibility to see that the vehicle
receives proper care and maintenance. If you have any questions about
performing some service, have the service done by a qualified technician.
Servicing guidelines
When servicing your vehicle, always:
•turn off the ignition unless the particular procedure calls for the
engine to be running.
•set the parking brake or chock the wheels.
•use support stands, not a jack, whenever you must be under a raised
vehicle.
•do not smoke.
•wear safety glasses for eye protection.
•operate the engine in a well-ventilated area
•do not work on the brakes or the clutch unless the proper precautions
are taken to avoid inhaling friction material dust.
•do not wear loose-fitting clothing, hanging jewelry, watches or rings.
•avoid contact with hot metal parts. Allow the hot components to cool
before working with, or around them.
Quality service parts are available through your dealer. If dealer parts are
not used, the owner must make sure that the parts that are being used
are equivalent quality to dealer parts.
WARNING:The use of inferior parts can adversely affect the
quality and reliability of your vehicle which, in turn, can result in
property damage, personal injury or death.
Note:To avoid damage to the vehicle’s electrical components, disconnect
the positive (+) and negative (-) battery cables prior to electric welding.
Attach the welder ground cable as close as possible to the part being
welded. If it is necessary to weld close to an electrical component, it is
recommended that the electronic component be temporarily removed.
Follow the periodic lubrication procedures and regular inspection
intervals as outlined. Have your dealer or service center inspect your
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vehicle at least once a year. Remember that regular maintenance and
replacement of worn components will usually prevent serious problems
from developing later.
WARNING:Making modifications to various parts, components
and systems of the vehicle, such as brake and steering systems
can adversely affect the quality, reliability and operation of your vehicle
and could result in property damage, personal injury or death. Such
modifications must be avoided.
The lubrication intervals present a good opportunity to inspect the
vehicle. It is suggested that the various points listed herein be checked
at the lubrication or other recommended intervals.
WARNING:Failure to properly perform maintenance and
servicing procedures could result in vehicle damage, personal
injury or death.
If the owner/operator of the vehicle is a skilled technician and intends on
performing the vehicle maintenance and service, he is strongly urged to
purchase a service manual.
WARNING:Take care when performing any maintenance,
system check or service on your vehicle. Some of the materials
may also be hazardous if used, serviced or handled improperly and
could result in property damage, personal injury or death.
Air conditioning system checks
Have your air conditioning system checked each spring. The refrigerant
charge, cleanliness of the condenser-evaporator cores and belt condition
are essential to air conditioning performance.
When the air conditioning system is being used daily, remove the fresh
air filter (if equipped) once each season and check for dirt, lint, etc.
Replace the filter if necessary. Vehicles operating in unusually dusty
conditions may require inspecting and replacing the fresh air filter more
often.
Front axle - general service information
Maintaining the front axle alignment to specifications is very important
and should only be performed by a qualified technician. Toe-in
adjustment is particularly important with radial tires.
Maintenance and Specifications
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