bluetooth FORD F650 2013 12.G Owner's Manual

Phone issues
Issue Possible
cause(s)Possible solution(s)
The system says
Phonebook
Downloaded but
my phonebook in
SYNC is empty or
is missing
contacts.Limitations on
your phone’s
capability.•Try pushing your phonebook
contacts to SYNC by using the
Add Contacts feature.
•If the missing contacts are
stored on your SIM card, try
moving them to the device
memory.
•Remove any pictures or
special ring tones associated
with the missing contact.
I am having
trouble
connecting my
phone to SYNC.•Thisisa
phone-dependent
feature, OR
•Possible phone
malfunction.•Go to the website to review
your phone’s compatibility.
•Try turning off the device,
resetting the device or removing
the device’s battery, then trying
again.
•Try deleting your device from
SYNC, deleting SYNC from your
device and trying again.
•Check the security and auto
accept/prompt always settings
relative to the SYNC Bluetooth
connection on your phone.
•Update your device’s software
firmware.
•Turn off the Auto phonebook
download setting.
Text messaging is
not working on
SYNC.•Thisisa
phone-dependent
feature, OR
•Possible phone
malfunction.•Go to the website to review
your phone’s compatibility.
•Try turning off the device,
resetting the device or removing
the device’s battery, then trying
again.
SYNC®359
2013 F-650/750(f67)
Owners Guide gf, 2nd Printing, March 2013
USA(fus)

USB and media issues
Issue Possible
cause(s)Possible solution(s)
I am having
trouble
connecting my
device.Possible device
malfunction.•Try turning off the device,
resetting the device or removing
the device’s battery, then trying
again.
•Make sure you are using the
manufacturer’s cable.
•Make sure the USB cable is
properly inserted into the device
and the vehicle’s USB port.
•Make sure that the device
does not have an auto-install
program or active security
settings.
SYNC does not
recognize my
device when I
turn on the car.This is a device
limitation.Make sure you are not leaving
the device in your vehicle
during very hot or cold
temperatures.
Bluetooth audio
does not stream.•Thisisa
phone-dependent
feature, OR
•The device is
not connected.Make sure the device is
connected to SYNC and that you
have pressed play on your
device.
SYNC does not
recognize music
that is on my
device.•Your music files
may not contain
the proper artist,
song title, album
or genre
information, OR
•The file may be
corrupted, OR
•The song may
have copyright
protection which
does not allow it
to play.•Make sure that all song details
are populated.
•Some devices require you to
change the USB settings from
mass storage to MTP class.
360SYNC®
2013 F-650/750(f67)
Owners Guide gf, 2nd Printing, March 2013
USA(fus)

Vehicle Health Report and SYNC Services (Traffic, Directions and
Information) issues
Issue Possible
cause(s)Possible solution(s)
I received a text
that the Vehicle
Health Report is
not activated.•Your account
may not be
activated on the
website, OR
•You may have
the wrong VIN
(vehicle
identification
number) listed.•This is a free feature, but you
must first register online to use it.
•Make sure that your VIN is
correctly listed in your account.
I am unable to
retrieve the report
on the website, or
I receive a system
error.The preferred
dealer information
did not load
correctly.When you register your account,
you must list a preferred dealer. If
one is already listed, try selecting
another dealer and logging out.
Log back in and change it back to
your preferred dealer and retrieve
the report.
I am unable to
submit a report.•This could be
due to your
phone’s
compatibility, OR
•Bad signal
strength, OR
•Your phone may
not be activated
on the website.•Update your mobile number in
your account on the website.
•Make sure you have full signal
strength and that yourBluetooth
volume level has been turned up.
•Try deleting your phone and
performing a clean pairing.
I heard a
commercial when I
tried to use
Traffic, Directions
and Information.•The phone in
use is not
activated, OR
•Your phone has
ID blocker active.•This is a free feature, but you
must first register online to use it.
•Turn off ID blocker on your
phone as the system recognizes
you by your phone number.
•Make sure the currently
connected phone is the same one
that is registered on your
SyncMyRide account.
SYNC®361
2013 F-650/750(f67)
Owners Guide gf, 2nd Printing, March 2013
USA(fus)

Lubricant specifications ...........264
Lumbar support, seats ...............95
M
Manual transmission .................132
lubricant specifications ..........264
Media Bluetooth menu options
(adding, connecting, deleting,
turning on/off) ..........................356
Message center ...........................74
warning messages .....................76
Mirrors .........................................60
fold away .............................62–63
side view mirrors (power) .......61
Motorcraft® parts .............242, 280
O
Octane rating ............................116
P
Pairing other phones ................325
Pairing your phone for the first
time ............................................324
Parking brake ....................158, 161
Parts
(see Motorcraft® parts) ..........280
Phone Bluetooth menu options
(adding, connecting, deleting,
turning on/off) ..........................335
Phone redial ..............................329
Playing music (by artist,
album, genre, playlist, tracks,
similar) ......................................353
Power distribution box
(see Fuses) ...............................195Power door locks ........................53
Power mirrors .............................61
Powerpoint ................................101
Power steering ..................170, 212
fluid, checking and adding ....231
fluid, refill capacity ................277
fluid, specifications .................264
Power Windows ...........................59
Privacy information ..................321
Putting a call on/off hold .........328
R
Radio ......................................79–80
Single CD ............................79–80
Radio reception ...........................77
Rear window defroster ...............88
Receiving a text message .........331
Recommendations for
attaching safety restraints for
children ........................................33
Relays ........................194–195, 199
Remote entry system
locking/unlocking doors ...........52
Roadside assistance ..................184
S
Safety Belt Maintenance ............51
Safety belts (see Safety
restraints) ..............................42, 47
Safety defects, reporting ..........193
Safety information ....................320
Safety restraints ..............42–45, 47
Belt-Minder® ............................48
extension assembly ..................47
Index375
2013 F-650/750(f67)
Owners Guide gf, 2nd Printing, March 2013
USA(fus)