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SYNC. In addition, if you connect a media device, SYNCcreates and
retains an index of media content supported by SYNC. SYNCalso
records a short development log of approximately 10 minutes of all
recent SYNCactivity. The log profile and other SYNCdata may be
used to improve SYNCand help diagnose any problems that may occur.
The cellular profile, media device index, and development log will remain
in the vehicle unless you delete it and are generally accessible only in
the vehicle when the cellular phone or media player is connected. If you
no longer plan to use SYNCor the vehicle, we recommend you perform
a Master Reset to erase all information stored in SYNC.
SYNCdata cannot be accessed without special equipment and access to
the vehicle’s SYNCmodule. Ford Motor Company and Ford of Canada
will not access SYNCdata for any purpose other than as described
absent consent, a court order, or where required by law enforcement,
other government authorities, or other third parties acting with lawful
authority. Other parties may seek to access the information
independently of Ford Motor Company and Ford of Canada. For further
privacy information, see the sections on 911 Assist™ (if equipped),
Vehicle Health Report (if equipped), and Traffic, Directions and
Information (if equipped).
Phone dependent features
While SYNCsupports a variety of features, many are dependent upon
the functionality of your cell phone withBluetoothwireless technology.
At a minimum, most cellular phones withBluetoothwireless technology
support the following functions:
•Answering an incoming call
•Ending a call
•Using privacy mode
•Dial a number
•Redial
•Call waiting notification
•Caller ID
Other features, such as text messaging viaBluetooth, and automatic
phone book download are phone dependent features. To ensure that you
have a compatible cellular phone, refer to your phone’s user manual and
visit www.SyncMyRide.com.
SYNCvoice recognition feature
SYNCis equipped with an advanced interactive Voice Recognition (VR)
system. This system allows you to perform many operations by
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•At any time, you can interrupt the system while it is speaking by
pressing
. The system will respond with a listening tone and allow
you to speak a command.
•Speak naturally without large pauses in between words.
At any time, you may say these commands:
•USB•SYNC
•Bluetooth Audio•Line in
•Phone•Voice settings
•Cancel•Vehicle health report (if
equipped, U.S. only)
•Help•Services (if equipped, U.S. only)
USB:Say to access the device connected to the USB port.
SYNC:Say to return to the main menu.
Bluetooth audio:Say to access/use streaming music from your cellular
phone enabled withBluetoothwireless technology.
Line in:Say to access the device plugged into your auxiliary input jack.
Phone:Say to access hands-free phone mode.
Voice settings:Say to access the voice settings menu. Refer to
Commands for voice settingsin the following section.
Help:Say at any time for options in a specific mode. SYNC will list
various options for you audibly. The ‘help’ request is always available.
Cancel:Say to cancel the requested action.
Vehicle health report (U.S. only, if activated):Say to request to run
a vehicle health report on your vehicle.
Services (U.S. only, if activated):Say to place a call to the
information services portal where you can access Traffic, Directions and
Information.
Commands for voice settings
In voice settings, you can customize the level of system interaction, help
and feedback. The system default settings include standard interaction as
well as candidate lists and confirmation prompts as all provide the most
guidance and feedback.
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•Call history outgoing1•Call history incoming1
•Phone book
•Call history missed1•Go to privacy
•Menu1•Hold
•Join
1Voice commands are not available until downloading phone information
viaBluetoothis complete.
Phone book commands:When you ask SYNCto access a phone book
name, number, etc., the requested information will appear in the display
to view. Press
or PHONE or say “Call” to call the contact.
Note:In the above possible commands, “
that it could be any desired name from your phone book.
While in phone mode, you may also say “Menu” and then any of
the following commands:
•[Phone] settings [message]
notification on•[Phone] settings [message]
notification off
•[Phone] connections•Phone name
•Signal•Battery
•[Phone] settings [set] phone
ringer•[Phone] settings [set] ringer 1
•[Phone] settings [set] ringer 2•[Phone] settings [set] ringer 3
•Text message inbox•[Phone] settings [set] ringer off
Note:With the above commands, words in()areoptional and do not
have to be spoken for the system to understand the command.
You may also say “Dial” to access any of the following commands:
•
•Delete (deletes one digit)•Clear (deletes all entered digits)
•Plus•Star
•Asterisk (*)•800 (eight hundred)
•700 (seven hundred)•900 (nine hundred)
•411 (four-one-one), 911
(nine-one-one), etc.•# / (pound, slash)
Note:To exit Dial mode, press and hold
or PHONE or press MENU
to go to the PHONE MENU.
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Voice commands when connecting devices
When attempting to connect a phone to SYNC, you may say any
of the following commands:
•Connect
•Bluetooth OFF•Delete
Note:You can only connect a device to SYNCafter it has successfully
gone through the pairing process.
Note:In the above possible commands, “
that it could be the name of any previously paired device.
At any time, you may say these commands:
•SYNC•USB
•Line in•Bluetooth Audio
•Phone•Voice settings
•Cancel•Vehicle health report (if
equipped, U.S. only)
•Help•Services (if equipped, U.S. only)
Voice commands when using Traffic, Directions & Information
services (if equipped, U.S. only)
When connected to services, you may say any of the following
commands:
•Services•Help
•Go back•Repeat
Available services (and voice commands) include:
•Traffic•Directions
•Business search•Sports
•News•Weather
•Favorites
For a complete list of services, say, “What are my choices?” when in the
services menu.
When directions are downloaded and route guidance is active, press
and say any of the following voice commands:
•Next turn•Route status
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•Route summary•Cancel route
•Update route•Voice guidance ON
•Voice guidance OFF•Guidance display on/off (late
availability, if equipped)*
* Note:These voice commands are only available on vehicles that have a
center integrated display.
Pairing your phone for the first time
Note:For your safety, this procedure cannot be completed when the
vehicle is traveling at speeds greater than 3 mph (5 km/h). Please read
all safety information prior to operating the system.
The first thing you must do to use the system is to ’pair’ your Bluetooth
enabled phone with your vehicle’s SYNCsystem. This process allows
your phone to wirelessly communicate with the hands-free SYNC
system and ensures that other phones cannot inadvertently do so. To
pair your phone for the first time:
1. Ensure that the vehicle ignition and audio system are on and that your
vehicle is in P (Park).
2. Press PHONE to enter the phone menu. SYNC will attempt to connect
and the display will indicate no phone is paired.
3. WhenAdd Bluetooth Deviceappears, press OK. The system will aide
you with voice prompts to complete the process.
4. WhenFind SYNCappears in the display, press OK. Follow the
instructions in your cellular phone’s guide to put your phone into
Bluetooth Discovery mode. A six digit PIN will appear in the display.
5. When prompted on your phone’s display, enter the six digit PIN
provided by SYNC.
6. The display will readConnectedwhen the pairing process is
successful.
7. Depending on your phone’s capability, you may be prompted with
additional options such as setting the phone as your primary and
downloading your phone book. Press OK for yes and follow the prompts
as necessary.
Note:Your setting for the phone book will be saved in the system. If you
choose to download the phone book, the phone book will downloaded
each time your phone is reconnected to the system (upon each ignition
cycle).
Note:Depending on the size of your phone book, it may take a few
moments for the system to fully download the entire phone book.
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Making a call
Making a hands-free phone call using SYNCis easy.
1. Press
.
2. When prompted, say, “Call
then say “Dial”.
To erase the last spoken digit,say “Delete”.
To erase all spoken digits,say “Clear”.
3. Once the desired number/contact is on the screen, either say “Call” or
“Dial”. The system will connect to the desired number.
Note:Once the call is placed, it will be logged into your outgoing call
history folder.
Note:You can also manually enter the desired number by pressing the
presets (0–9).
Ending a call
At any time, you can end an active phone call by pressing and
holding
or PHONE.
Exiting phone mode
When in phone mode but not in an active call, press and hold
or
PHONE to exit phone mode.
Answering an incoming call
An incoming call interacts with SYNCin much the same way it interacts
with yourBluetoothenabled cellular phone. During an incoming call:
•An audible ring tone will sound. If available, call information will
appear in the display.
•Select from the following options:
Accept the callby pressing
or PHONE. The call will be
transferred to hands-free and logged into the incoming call history folder.
Ignore the callby doing nothing. SYNCwill log the call as a missed
call.
Reject the callby pressing and holding
or PHONE. SYNCwill log
the call.
Incoming new text message
Note:This is a phone dependent feature.
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If yourBluetoothenabled phone is connected and supports downloading
text messages viaBluetooth, you can receive incoming text messages.
When you are being sent a text message, an audible tone will sound and
the display will indicate that you have a new message. You can say “Read
Message” and SYNCwill read the message to you.
Note:To scroll, press
/.
1. Press OK to receive and open the text message or do nothing and the
message will go into your text message inbox. Press OK again and
SYNCwill read your message aloud as you are not able to view the
message. You can then also choose whether you’d like to reply or
forward the message.
2. Press OK and scroll to toggle betweenReply to Text Messageor
Forward Text Message.
3. When the desired selection appears in the display, press OK.
If you chooseReply to Text Message, SYNCwill take you back to the
text messaging menu and allow you to again cycle through the list of
predefined messages to send.
If you chooseForward Text Message, SYNCwill take you to your
calling options. Choose to forward the message to anyone in your
Phonebook,Call History, or you can chooseEnter Number.
Note:Forwarding a text message is a speed dependent feature and can
only be done when the vehicle is traveling at 3 mph (5 km/h) or less.
Note:Only one recipient is allowed per text message.
Active call menu options
Once a call is active within SYNC, the following menu options are
available:
•Privacy
•Call Hold
•Enter Tones
•Join Calls
•Phonebook
•Call History
•Return
Refer to the following sections for further information.
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Using privacy mode
SYNCallows you to easily switch a call from an active hands-free
environment to yourBluetoothenabled cellular phone for a more private
conversation. To turn privacy mode on/off:
Note:To scroll, press
/.
1. Press MENU. The radio display will readActive Call Menu.
2. Scroll repeatedly untilPrivacyappears in the radio display.
3. Press OK. The radio display will readTurn Privacy On/Off?
4. Press OK to activate privacy mode. The radio display will readIn
Privacyand the system will transfer the call to yourBluetoothenabled
cellular phone.
Note:Some phones will disconnect from SYNCand transfer the active
call directly to the connected phone.
Putting a call on/off hold
You can put an active phone call on hold to have a private conversation
within the vehicle cabin, or to answer another incoming call. To put an
active call on hold:
Note:To scroll, press
/.
1. Press MENU. The display will readActive Call Menu.
2. Scroll untilCall Holdis selected and press OK.
3. Scroll untilPlace Call On Hold?is selected and press OK.
Note:If you are putting the current call on hold to answer another call,
press PHONE to answer the incoming call. Each subsequent press of
PHONE will put the active call on hold and reactivate the call on hold.
Enter tones
While in an active call, SYNCallows you to enter tones (i.e. entering
numbers for passwords), using the radio display.
Note:To scroll, press
/.
1. When on an active call, press MENU.
2. Scroll untilEnter Tonesis selected and press OK.
3. Scroll until the desired number appears in the radio display and press
OK. An audible tone will sound as confirmation. Repeat the process as
many times as necessary.
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Joining two calls (multiparty /conference call)
To join two separate calls and speak to both through SYNC:
Note:To scroll, press
/.
1. When on an active call, press PHONE. This will put your first call on
hold.
2. Place the second call by accessing the contact information through
SYNCor by using voice recognition and saying the contact name or
number and placing the call.
3. Once you are actively in the second call, press MENU.Active Call
Menuwill appear.
4. Scroll untilJoin Callsis selected and press OK.
5. WhenJoin Calls? appears, press OK.
The system will join both calls into one and you will be able to speak to
both parties at the same time. The display will indicate that your
conference call is active.
Note:SYNCsupports a maximum of three callers on a
multiparty/conference call.
Accessing your call history and phone book during an active call
Note:Accessing your phone book is a speed dependent feature. The
vehicle must be moving less than 3 mph (5 km/h) to use this feature.
You can access your call history and phone book while on an active call.
Note:To scroll, press
/.
1. Press MENU. The display will readActive Call Menu.
2. Scroll untilCall History/Phonebookis selected and press OK. The
system will take you to the chosen menu item.
Refer toCall HistoryandAccessing your phone bookfor further details
on making selections in those menus.
How SYNCinteracts with your Bluetooth enabled cellular phone
While SYNChas a variety of features, many of them are dependent on
your device’s functionality. To ensure that you have a compatible device
or to check which features are compatible with SYNC, please check
your device’s user guide and also visit www.SyncMyRide.com.
One of the main features of SYNCis hands-free calling which works in
conjunction with yourBluetoothenabled cellular phone to offer many
options within the SYNCPhone Menu.
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Pressor PHONE to access the following items when you are not in
an active call:
Phone Menu
Note:Phone Menuwill appear briefly to indicate that you are in the
Phone Menu.
•Phone Redial•911 Assist ™ (if equipped)
•Call History•Vehicle Health (if equipped,
U.S. only)
•Phonebook•Applications (if available)
•Text Message•System Settings
•Phone Settings•Exit Phone Menu
•Services (if equipped, U.S.
only)
Phone redial
Phone redial will prompt your cellular phone withBluetoothwireless
technology to redial the last number called (if available).
Note:To scroll, press
/.
1. Press PHONE to enterPhone Menu.
2. WhenPhone Redialis selected, press OK.
3. WhenRedial?appears, press OK.Redialingwill appear as it is
placing the call.
Call history
Note:This is a phone dependent feature. If your phone doesn’t support
downloading call history viaBluetooth, SYNCwill keep track of calls
made with SYNC.
You can access any previously dialed, received or missed calls while your
Bluetoothenabled phone has been connected to SYNC.
Note:To scroll,
/.
1. Press PHONE to enterPhone Menu.
2. Scroll untilCall Historyis selected and press OK.
3. Scroll to select eitherCall History Incoming,Call History Outgoing
orCall History Missedcalls and press OK.
4. Scroll until the desired call is selected.
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