Sync FORD FIESTA 2012 6.G Workshop Manual

Advanced menu options
This menu allows you to access settings such as prompts, language,
performing a master reset as well as returning to factory defaults.
To access:
1. Press AUX and then MENU.
2. WhenMedia Player Menuis selected, press OK.
3. Scroll untilSystem Settingsappears and select OK.
4. Scroll untilAdvancedappears.
5. Press OK and then scroll to select from the following:
Prompts: Prompts from SYNC can help guide you via questions, helpful
hints or ask you for a specific action. To turn these prompts on or off:
1. Press OK to select and scroll to select between on or off.
2. Press OK when the desired selection appears in the display.
SYNC will take you back to the Advanced menu.
Languages: Allows you to choose from three languages:English,
FrancaisandEspanol. Once selected, all of SYNC’s radio displays and
prompts will be in the selected language.
1. Press OK to select and then scroll throughEnglish,Francais
andEspanol.
2. Press OK when the desired selection appears in the display.
Note:If you change the language setting, the display will indicate
that the system is updating. When complete, SYNC will take you
back to theAdvancedmenu.
Factory Defaults: Allows you to return to the factory default settings.
This selection will NOT erase your indexed information (phonebook, call
history, text messages and paired devices).
1. Press OK to select and then press OK again whenRestore
Defaults?appears in the display.
2. Press OK to confirm.
Master Reset: Allows you to completely erase ALL information stored
on SYNC (all phonebook, call history, text messages and all paired
devices) and return to the factory default settings.
•Press OK to select. The display will indicate when complete and
SYNC will take you back to theAdvancedmenu.
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Application (if available):You can download new software application
(if available) and then load the desired applications onto SYNC through
your USB port. Refer to the web site for more information.
Return: Press OK to exit the current menu.
Troubleshooting
Your SYNCsystem is easy to use. However, should questions arise,
please refer to the tables below as well as theHelpful Hintssection that
follows.
Use the website at any time to check your phone’s compatibility, register
your account and set preferences as well as access a customer
representative via an on-line chat (during certain hours). Visit
www.SyncMyRide.com or www.syncmaroute.ca for more information.
Phone issues
Issue Possible
Cause(s)Possible Solution(s)
There seems to be
a lot of
background noise
during a phone
call.The audio control
settings on your
phone may be
affecting the
performance of
SYNC.Review your phone’s user guide
regarding audio adjustments.
During a call, I can
hear the other
person but they
can’t hear me.Possible phone
malfunction.Try turning off the device,
resetting or removing the battery
of the device and try again.
SYNC is not able
to download my
phonebook.•This is a phone
dependent feature.
•Possible phone
malfunction.•Go to the web site to review
your phone’s compatibility.
•Try turning off the device,
resetting the device or removing
the battery of the device, then try
again.
•Try “pushing” your phonebook
contacts to SYNC by using the
Add Contacts feature.
•Use the “SYNCmyphone”
feature available on the web site.
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Phone issues
Issue Possible
Cause(s)Possible Solution(s)
The system says
“Phonebook
Downloaded” but
my phonebook in
SYNC is empty or
is missing
contacts.Limitations on
your phone’s
capability.•Try ’pushing’ your phonebook
contacts to SYNC by using the
Add Contacts feature.
•If the missing contacts are
stored on your SIM card, try
moving them to the device
memory.
Remove any pictures or special
ring tones associated with the
missing contact.
I’m having trouble
connecting my
phone to SYNC.•This is a phone
dependent feature.
•Possible phone
malfunction.•Go to the web site to review
your phone’s compatibility.
•Try turning off the device,
resetting the device or removing
the battery of the device then try
again.
•Try deleting your device from
SYNC, and deleting SYNC on your
device then try to pair again.
•Check the security and “auto
accept/prompt always”’ settings
relative to the SYNCBluetooth
connection on your phone.
•Update your device’s software
firmware.
•Turn off the Auto phonebook
download setting.
Text messaging is
not working on
SYNC.•This is a phone
dependent feature.
•Possible phone
malfunction.•Go to the website to review
your phone’s compatibility.
•Try turning off the device,
resetting the device or removing
the battery of the device then try
again.
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USB/Media issues
Issue Possible
Cause(s)Possible Solution(s)
I’m having trouble
connecting my
device.Possible device
malfunction.•Try turning off the device,
resetting the device or removing
the battery of the device and try
to connect your device again.
•Ensure that you are using the
manufacturer’s cable.
•Ensure that the USB cable is
properly inserted into your device
and the USB port in the vehicle.
•Ensure that your device does
not have an auto—install program
or active security settings.
SYNC does not
recognize my
device when I turn
on the car.This is a device
limitation.Ensure that you are not leaving
your device in your vehicle during
very hot or cold temperatures.
Bluetoothaudio
won’t stream.•This is a phone
dependent feature.
•The device is
not connected.•Ensure that the device is
connected to SYNC and that you
have pressed play on your device.
SYNC doesn’t
recognize music
that is on my
device.•Your music files
may not contain
the proper artist,
song title, album
or genre
information.
The file may be
corrupted.
The song may
have copyright
protection which
does not allow it
to play.•Ensure that all song details are
populated.
•Some devices require you to
change the USB settings from
mass storage to MTP class.
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Vehicle Health Report/Services
(Traffic, Directions and Information) issues
Issue Possible
Cause(s)Possible Solution(s)
I received a text
that the Vehicle
Health Report isn’t
activated.Your account may
not be activated
on the web site or
you may have the
wrong VIN
(vehicle
identification
number) listed.•This is a free feature, but you
must first register online to use it.
Ensure that you have registered
your account on the website.
•Ensure that your VIN is
correctly listed in your account.
I’m unable to
retrieve the report
on the web site, or
I received a
system error.The preferred
dealer information
did not load
correctly.When you register your account,
you must list a preferred dealer. If
one is already listed, try selecting
another dealer and logging back
out. Then, log back in and change
it back to your preferred dealer
and retrieve the report.
I’m unable to
submit a report.•This could be
due to your
phone’s
compatibility, bad
signal strength or
your phone may
not be activated
on the web site.•Update your mobile number in
your account on the web site.
•Ensure that you have full signal
strength and that yourBluetooth
volume level has been turned up.
•Try deleting your phone and
performing a clean pairing.
I heard a
commercial when I
tried to use
Traffic, Directions
and Information.•The phone in
use is not
activated.
•Your phone has
ID blocker active.•This is a free feature, but you
must first register online to use it.
Ensure that you have registered
your account on the web site.
•Turn off ID blocker on your
phone as the system recognizes
you by your phone number.
Ensure that the currently
connected phone is the same one
that is registered on your
SyncMyRide account.
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Voice command issues
Issue Possible
Cause(s)Possible Solution(s)
SYNC does not
understand what I
am saying.•You may be
using the wrong
voice commands.
•You may be
speaking too soon
or at the wrong
time.•Review the Phone voice
commands and the Media voice
commands at the beginning of
their respective chapters.
•Be aware that SYNC’s
microphone is either in your rear
mirror or in the headliner just
above the windshield.
SYNC does not
understand the
name of a song or
artist.•You may be
using the wrong
voice commands.
•You may not be
saying the name
exactly as it is
saved.
•The system may
not be “reading”
the name the same
way you are saying
it.•Review the media voice
commands at the beginning of the
media chapter.
•Say the song or artist exactly as
they are listed. If you say, “Play
Artist Prince”, the system will not
play music by Prince and the
Revolution or Prince and the New
Power Generation.
•Ensure that you are saying the
complete title such as “California
remix featuring Jennifer Nettles”.
•If the songs are saved in all
CAPS, you will have to spell them.
LOLA will require you to say, “
Play L-O-L-A”
•Don’t use special characters in
the title as the system will not
recognize them.
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Voice command issues
Issue Possible
Cause(s)Possible Solution(s)
SYNC does not
understand or is
calling the wrong
contact when I
want to make a
call.•You may be
using the wrong
voice commands.
•You may not be
saying the name
exactly as it is
saved.
•Contacts in your
phonebook may be
very short and
similar, or they
may contain
special characters.
•Your phonebook
contacts may be
saved in CAPS.•Review the phone voice
commands at the beginning of the
phone chapter.
•Ensure that you are saying the
contacts exactly as they are
listed. For example, if a contact is
saved as Joe Wilson, say, “Call Joe
Wilson”.
•The system does better if you
list full names such as “Joe
Wilson” rather than “Joe”.
•Don’t use special characters
such as 123 or ICE as the system
will not recognize them.
•If contacts are saved in CAPS,
you will have to spell them. JAKE
will require you to say, “ Call
J-A-K-E.”
Helpful Hints
•Ensure that the interior of the vehicle is as quiet as possible. Wind
noise from open windows and road vibrations may prevent the system
from correctly recognizing spoken voice commands.
•Ensure that you are speaking naturally and without any large pauses
between words.
•After you push
to begin a voice session, wait until the prompt
sounds andListeningappears in the display. Anything spoken prior to
this will not register with the system.
•You can, at any time, interrupt the system while it is speaking by
pushing
during an active voice session. The system will respond
with a listening prompt and allow you to speak a command.
•For a list of available voice commands, you can push
and say,
“Help” after the tone. The system will audibly list voice commands
available in your current mode.
•The system’s microphone is either located in your rear view mirror or
in the headliner just above your windshield. Ensure that the
microphone area is kept free of obstructions.
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•To better understand how the system interprets your phone book
contacts, select a contact and then scroll untilSpeak thisis selected
and press OK. The system will read the contact and you can better
understand how to say the contact for the next time.
•To better understand how the system interprets your media titles,
when the desired selection is playing, push
, and when prompted,
say “What’s playing?”. The system will read the title to you so that you
will know how to say the selection so that the system will understand.
SYNCcustomer support
If your questions are still not resolved, please contact SYNCcustomer
support, available Monday through Saturday: 8:30am-8:00pm EST. You
can also access on-line support on the web site during these same hours.
Note:Times are subject to change due to holidays.
In the United States, call: 1–888–270–1055
In Canada, call: 1–800–565–3673
SYNCEnd User License Agreement (EULA)
•You have acquired a device (“DEVICE”) that includes software
licensed by FORD MOTOR COMPANY from an affiliate of Microsoft
Corporation (“MS”). Those installed software products of MS origin, as
well as associated media, printed materials, and “online” or electronic
documentation (“MS SOFTWARE”) are protected by international
intellectual property laws and treaties. The MS SOFTWARE is licensed,
not sold. All rights reserved.
•The MS SOFTWARE may interface with and/or communicate with, or
may be later upgraded to interface with and/or communicate with
additional software and/or systems provided by FORD MOTOR
COMPANY. The additional software and systems of FORD MOTOR
COMPANY origin, as well as associated media, printed materials, and
“online” or electronic documentation (“FORD SOFTWARE”) are
protected by international intellectual property laws and treaties. The
FORD SOFTWARE is licensed, not sold. All rights reserved.
•The MS SOFTWARE and/or FORD SOFTWARE may interface with
and/or communicate with, or may be later upgraded to interface with
and/or communicate with additional software and/or systems provided by
third party software and service suppliers. The additional software and
services of third party origin, as well as associated media, printed
materials, and “online” or electronic documentation (“THRID PARTY
SOFTWARE”) are protected by international intellectual property laws
and treaties. The THIRD PARTY SOFTWARE is licensed, not sold. All
rights reserved.
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MOTOR COMPANY instructions provided in the documentation for the
DEVICE. Should you have any questions concerning this EULA, or if you
desire to contact FORD MOTOR COMPANY for any other reason, please
refer to the address provided in the documentation for the DEVICE.
No Liability for Certain Damages:EXCEPT AS PROHIBITED BY
LAW, FORD MOTOR COMPANY, ANY THRID PARTY SOFTWARE OR
SERVICES SUPPLIERS, MS, MICROSOFT CORPORATION AND THEIR
AFFILIATES SHALL HAVE NO LIABILITY FOR ANY INDIRECT,
SPECIAL, CONSEQUENTIAL OR INCIDENTAL DAMAGES ARISING
FROM OR IN CONNECTION WITH THE USE OR PERFORMANCE OF
THE SOFTWARE. THIS LIMITATION SHALL APPLY EVEN IF ANY
REMEDY FAILS OF ITS ESSENTIAL PURPOSE. IN NO EVENT SHALL
MS, MICROSOFT CORPORATION AND/OR THEIR AFFILIATES BE
LIABLE FOR ANY AMOUNT IN EXCESS OF U.S. TWO HUNDRED
FIFTY DOLLARS (U.S.$250.00).
•THERE ARE NO WARRANTIES OTHER THAN THOSE THAT MAY
EXPRESSLY BE PROVIDED FOR YOUR NEW VEHICLE.
End user notice
MicrosoftWindowsMobile for Automotive Important Safety
Information
This system Ford SYNC™ contains software that is licensed to
Manufacturer FORD MOTOR COMPANY by an affiliate of Microsoft
Corporation pursuant to a license agreement. Any removal, reproduction,
reverse engineering or other unauthorized use of the software from this
system in violation of the license agreement is strictly prohibited and
may subject you to legal action.
Read and follow instructions
Before using your Windows Automotive-based system, read and follow all
instructions and safety information provided in this end user manual
(“User’s Guide”). Not following precautions found in this User’s Guide
can lead to an accident or other serious consequences.
Keep User’s Guide in Vehicle
When kept in the vehicle, the User’s Guide will be a ready reference for
you and other users unfamiliar with the Windows Automotive-based
system. Please make certain that before using the system for the first
time, all persons have access to the User’s Guide and read its
instructions and safety information carefully.
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WARNING:Operating certain parts of this system while driving
can distract your attention away from the road, and possibly
cause an accident or other serious consequences. Do not change
system settings or enter data non-verbally (using your hands) while
driving. Stop the vehicle in a safe and legal manner before attempting
these operations. This is important since while setting up or changing
some functions you might be required to distract your attention away
from the road and remove your hands from the wheel.
General operation
Voice Command Control
Functions within the Windows Automotive-based system may be
accomplished using only voice commands. Using voice commands while
driving allows you to operate the system without removing your hands
from the wheel.
Prolonged Views of Screen
Do not access any function requiring a prolonged view of the screen
while you are driving. Pull over in a safe and legal manner before
attempting to access a function of the system requiring prolonged
attention. Even occasional short scans to the screen may be hazardous if
your attention has been diverted away from your driving task at a critical
time.
Volume Setting
Do not raise the volume excessively. Keep the volume at a level where
you can still hear outside traffic and emergency signals while driving.
Driving while unable to hear these sounds could cause an accident.
Use of Speech Recognition Functions
Speech recognition software is inherently a statistical process which is
subject to errors. It is your responsibility to monitor any speech
recognition functions included in the system and address any errors.
Glossary of terms
Autoplay:With Autoplay turned ON, SYNCallows you to listen to
music which has already been randomly indexed during the indexing
process. With Autoplay turned off, the chosen music will not begin to
play until all of the music has been indexed by SYNC. Depending on the
size of the material, this may take a few minutes.
Bluetooth enabled cellular phone:Any cellular phone which has the
Bluetoothwireless technology which will enable the phone to connect
with SYNCand exchange information wirelessly.
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