service FORD FLEX 2011 1.G Owner's Manual

If the liftgate reverses and starts to close after a open request, a fast
continuous chime indicates excessive load on the gate or a possible strut
failure. If any excessive load is removed and you still have a faster
chime, have the system serviced immediately by your authorized dealer.
Do not attempt to manually force the liftgate to travel faster than the
power system will permit. This will activate the obstacle detection
feature.
Note:Cycling the ignition prior to completely latching the liftgate could
result in damage to the liftgate and/or its power components. Make sure
the liftgate is fully latched before operating the vehicle.
Care should be exercised in starting the engine before the liftgate is fully
closed (latched). If the ignition is cycled during a liftgate power close
cycle and the liftgate is 6-10 inches (15–24 cm) from being latched, the
liftgate may reverse to the full open position. Verify that the gate is
closed before operating or moving the vehicle, especially in an enclosure,
like a garage or a parking structure. The liftgate or its components could
be damaged in an enclosure, if the liftgate is open.
When power operating the liftgate at temperatures below 32°F (0°C), the
liftgate may stop about 5 inches (12.7 cm) from the full open position.
The liftgate can be fully opened by pushing it upward to the maximum
open position.
The power liftgate feature can be enabled or disabled using the message
center. With the control in the OFF position, power operation is disabled
from the liftgate handle button and from the rear cargo area button. The
integrated keyhead transmitter and instrument panel switch will still
continue to operate the liftgate regardless of the position state of the
message center. Refer toMessage centerin theInstrument Cluster
chapter.
To power open or close the
liftgate from the instrument
panel:
Press the button, located on the
instrument panel, once to power
open or close the liftgate.
Driver Controls
114
2011 Flex(471)
Owners Guide, 1st Printing
USA(fus)

Anti-theft indicator
The anti-theft indicator is located in the instrument panel cluster.
•When the ignition is in the off
position, the indicator will flash
once every two seconds to
indicate the SecuriLocksystem
is functioning as a theft
deterrent.
•When the ignition is in the on position, the indicator will glow for
three seconds to indicate normal system functionality.
If a problem occurs with the SecuriLocksystem, the indicator will flash
rapidly or glow steadily when the ignition is in the on position. If this
occurs, turn the ignition off then back to on to make sure there was no
electronic interference with the programmed key. If the vehicle doesn’t
start, try to start it with the 2nd programmed key and if successful
contact your authorized dealership for key replacement. If the indicator
still flashes rapidly or glows steadily, the vehicle will not start, contact
your authorized dealer as soon as possible for service.
Automatic arming
The vehicle is armed immediately after switching the ignition to the off
position.
The theft indicator will flash every
two seconds to act as a theft
deterrent when the vehicle is
armed.
Automatic disarming
The vehicle is disarmed immediately after the ignition is turned to the on
position.
The theft indicator will illuminate for three seconds and then go out. If
the theft indicator stays on for an extended period of time or flashes
rapidly, contact your authorized dealer as soon as possible.
Replacement of integrated keyhead transmitters (IKT) and coded
keys
Note:Your vehicle comes equipped with two integrated keyhead
transmitters (IKTs). The IKT functions as both a programmed ignition
key that operates all the locks and starts the vehicle, as well as a remote
Locks and Security
138
2011 Flex(471)
Owners Guide, 1st Printing
USA(fus)

Front safety belt pretensioners
The safety belt pretensioners at the front outboard seating positions are
designed to tighten the safety belts firmly against the occupant’s body
during frontal collisions, and in side collisions and rollovers. This helps
increase the effectiveness of the safety belts. In frontal collisions, the
safety belt pretensioners can be activated alone or, if the collision is of
sufficient severity, together with the front airbags.
Front safety belt energy management retractors
The front outboard safety belt energy management retractors allow
webbing to be pulled out of the retractor in a gradual and controlled
manner in response to the occupant’s forward momentum. This helps
reduce the risk of force-related injuries to the occupant’s chest by
limiting the load on the occupant. Refer toEnergy management
feature- front outboardsection in this chapter.
Determining if the Personal Safety System is operational
The Personal Safety System uses a warning light in the instrument
cluster or a back-up tone to indicate the condition of the system. Refer
to theWarning lights and chimessection in theInstrument Cluster
chapter. Routine maintenance of the Personal Safety System is not
required.
The Restraints Control Module (RCM) monitors its own internal circuits
and the circuits for the airbag supplemental restraints, crash sensor(s),
safety belt pretensioners, front safety belt buckle sensors, driver seat
position sensor, and front passenger sensing system. In addition, the
RCM also monitors the restraints warning light in the instrument cluster.
A difficulty with the system is indicated by one or more of the following.
•The warning light will either flash or stay lit.
•The warning light will not illuminate immediately after ignition is
turned on.
•A series of five beeps will be heard. The tone pattern will repeat
periodically until the problem and warning light are repaired.
If any of these things happen, even intermittently, have the Personal
Safety System serviced at an authorized dealer immediately. Unless
serviced, the system may not function properly in the event of a
collision.
Seating and Safety Restraints
168
2011 Flex(471)
Owners Guide, 1st Printing
USA(fus)

WARNING:Do not place any object between an occupant and
an airbag or near any other airbag covering. The airbag may not
inflate properly and might force an object into that person causing
severe injury or death. The instrument panel grab handle should never
be used for storage. The path of an inflating airbag must be kept clear
at all times.
WARNING:All occupants of the vehicle, including the driver,
should always properly wear their safety belts, even when an air
bag supplemental restraint system (SRS) is provided.
WARNING:When possible, all children 12 years old and under
should be properly restrained in a rear seating position.
WARNING:The National Highway Traffic Safety Administration
(NHTSA) recommends a minimum distance of at least 10 inches
(25 cm) between an occupant’s chest and the driver airbag module.
WARNING:Never place your arm over the air bag module as a
deploying air bag can result in serious arm fractures or other
injuries.
To properly position yourself away from the airbag:
•Move your seat to the rear as far as you can while still reaching the
pedals comfortably.
•Recline the seat slightly one or two degrees from the upright position.
WARNING:Do not put anything on or over the air bag module.
Placing objects on or over the air bag inflation area may cause
those objects to be propelled by the air bag into your face and torso
causing serious injury.
WARNING:Do not attempt to service, repair, or modify the
airbag supplemental restraint systems or its fuses. See your
authorized dealer.
Seating and Safety Restraints
181
2011 Flex(471)
Owners Guide, 1st Printing
USA(fus)

In case there is a problem with the
front passenger sensing system, the
airbag readiness lamp in the
instrument cluster will stay lit.
If the airbag readiness lamp is lit, do the following:
The driver and/or adult passengers should check for any objects that
may be lodged underneath the front passenger seat or cargo interfering
with the seat.
If objects are lodged and/or cargo is interfering with the seat; please take
the following steps to remove the obstruction:
•Pull the vehicle over.
•Turn the vehicle off.
•Driver and/or adult passengers should check for any objects lodged
underneath the front passenger seat or cargo interfering with the seat.
•Remove the obstruction(s) (if found).
•Restart the vehicle.
•Wait at least two minutes and verify that the airbag readiness lamp is
no longer illuminated
•If the airbag readiness lamp remains illuminated, this may or may/not
be a problem due to the front passenger sensing system.
DO NOT attempt to repair or service the system; take your vehicle
immediately to an authorized dealer.
If it is necessary to modify an advanced front airbag system to
accommodate a person with disabilities, contact the Ford Customer
Relationship Center at the phone number shown in theCustomer
Assistancechapter of this Owner’s Guide.
WARNING:Any alteration/modification to the front passenger
seat may affect the performance of the front passenger sensing
system.
Determining if the system is operational
The supplemental restraint system uses a warning indicator light in the
instrument cluster or a backup tone to indicate the condition of the
system. Refer to theWarning lights and chimessection in the
Instrument Clusterchapter. Routine maintenance of the airbag is not
required.
Seating and Safety Restraints
188
2011 Flex(471)
Owners Guide, 1st Printing
USA(fus)

A difficulty with the system is indicated by one or more of the following:
•The readiness light (same light
for front and side airbag system)
will either flash or stay lit.
•The readiness light will not
illuminate immediately after ignition is turned on.
•A series of five beeps will be heard. The tone pattern will repeat
periodically until the problem and/or light are repaired.
If any of these things happen, even intermittently, have the supplemental
restraint system serviced at an authorized dealer immediately. Unless
serviced, the system may not function properly in the event of a
collision.
Seat-mounted side airbag system
WARNING:Do not place objects or mount equipment on or
near the airbag cover on the side of the seatbacks of the front
seats or in front seat areas that may come into contact with a
deploying airbag. Failure to follow these instructions may increase the
risk of personal injury in the event of a collision.
WARNING:Do not use accessory seat covers. The use of
accessory seat covers may prevent the deployment of the side
airbags and increase the risk of injury in an accident.
WARNING:Do not lean your head on the door. The side airbag
could injure you as it deploys from the side of the seatback.
WARNING:Do not attempt to service, repair, or modify the
airbag SRS, its fuses or the seat cover on a seat containing an
airbag. Contact your authorized dealer as soon as possible.
WARNING:All occupants of the vehicle should always wear
their safety belts even when an airbag SRS is provided.
Seating and Safety Restraints
189
2011 Flex(471)
Owners Guide, 1st Printing
USA(fus)

WARNING:Several air bag system components get hot after
inflation. Do not touch them after inflation.
WARNING:If the side
airbag has deployed,the
airbag will not function again.
The side airbag system
(including the seat) must be
inspected and serviced by an
authorized dealer.If the airbag
is not replaced, the unrepaired
area will increase the risk of injury
in a collision.
Safety CanopySystem
WARNING:Do not place
objects or mount equipment
on or near the headliner at the
siderail that may come into
contact with a deploying Safety
Canopy. Failure to follow these
instructions may increase the risk
of personal injury in the event of a
collision.
WARNING:Do not lean your head on the door. The Safety
Canopycould injure you as it deploys from the headliner.
WARNING:Do not attempt to service, repair, or modify the
Safety CanopySystem, its fuses, the A, B, C or D pillar trim, or
the headliner on a vehicle containing a Safety Canopy. See your
authorized dealer.
Seating and Safety Restraints
191
2011 Flex(471)
Owners Guide, 1st Printing
USA(fus)

The Safety Canopy System, in combination with safety belts, can help
reduce the risk of severe injuries in the event of a significant side impact
collision or rollover event.
Children 12 years old and under should always be properly restrained in
the second or third row seats. The safety canopy will not interfere with
children restrained using a properly installed child or booster seat
because it is designed to inflate downward from the headliner above the
doors along the side window opening.
The Safety Canopy System is designed to activate when the vehicle
sustains lateral deceleration sufficient to cause the side crash sensor to
close an electrical circuit that initiates safety canopy inflation or when a
certain likelihood of a rollover event is detected by the rollover sensor.
The safety canopy is mounted to roof side-rail sheet metal, behind the
headliner, above each row of seats. In certain lateral collisions or rollover
events, the Safety Canopy System will be activated, regardless of which
seats are occupied. The safety canopy is designed to inflate between the
side window area and occupants to further enhance protection provided
in side impact collisions and rollover events.
The fact that the safety canopy did not activate in a collision does not
mean that something is wrong with the system. Rather, it means the
forces were not of the type sufficient to cause activation. The safety
canopy is designed to inflate in certain side impact collisions or rollover
events, not in rear impact, frontal or near-frontal collisions, unless the
collision causes sufficient lateral deceleration or rollover.
WARNING:If the Safety
Canopy System has
deployed, the safety canopy will
not function again unless replaced.
The Safety Canopy System
(including the A, B, C, and D
pillar trim and headliner) must be
inspected and serviced by an
authorized dealer. If the safety
canopy is not replaced, it will not
function again, which will increase
theriskofinjuryinafuture
collision.
Seating and Safety Restraints
193
2011 Flex(471)
Owners Guide, 1st Printing
USA(fus)

Determining if the system is operational
The SRS uses a readiness light in the instrument cluster or a tone to
indicate the condition of the system. Refer to theAirbag readiness
section in theInstrument Clusterchapter. Routine maintenance of the
airbag is not required.
Any difficulty with the system is indicated by one or more of the
following:
•The readiness airbag light (same light as for front airbag system) will
either flash or stay lit.
•The readiness light will not illuminate immediately after ignition is
turned on.
•A series of five beeps will be heard. The tone pattern will repeat
periodically until the problem and light are repaired.
If any of these things happen, even intermittently, have the SRS serviced
at your an authorized dealer immediately. Unless serviced, the system
may not function properly in the event of a collision or rollover event.
SOS Post-Crash Alert System™
The system automatically flashes the turn signal lamps and sounds the
horn three times at four second intervals in the event of a serious impact
that deploys an airbag (front, side, side curtain or Safety Canopy)or
the safety belt pretensioners.
The system can be turned off when any one of the following actions are
taken by the driver or any other person:
•pressing the hazard control button,
•or pressing the panic button on the remote entry transmitter.
The feature will continue to operate until the vehicle runs out of power.
Disposal of airbags and airbag equipped vehicles (including
pretensioners)
Contact your authorized dealer as soon as possible. Airbags MUST BE
disposed of by qualified personnel.
Seating and Safety Restraints
194
2011 Flex(471)
Owners Guide, 1st Printing
USA(fus)

INFORMATION ABOUT UNIFORM TIRE QUALITY GRADING
Tire Quality Grades apply to new
pneumatic passenger car tires. The
Quality grades can be found where
applicable on the tire sidewall
between tread shoulder and
maximum section width. For
example:
•Treadwear 200 Traction AA Temperature A
These Tire Quality Grades are determined by standards that the United
States Department of Transportation has set.
Tire Quality Grades apply to new pneumatic passenger car tires. They do
not apply to deep tread, winter-type snow tires, space-saver or
temporary use spare tires, light truck or “LT” type tires, tires with
nominal rim diameters of 10 to 12 inches or limited production tires as
defined in Title 49 Code of Federal Regulations Part 575.104(c)(2).
U.S. Department of Transportation-Tire quality grades:The U.S.
Department of Transportation requires Ford Motor Company to give you
the following information about tire grades exactly as the government
has written it.
Treadwear
The treadwear grade is a comparative rating based on the wear rate of
the tire when tested under controlled conditions on a specified
government test course. For example, a tire graded 150 would wear one
and one-half (1
12) times as well on the government course as a tire
graded 100. The relative performance of tires depends upon the actual
conditions of their use, however, and may depart significantly from the
norm due to variations in driving habits, service practices, and
differences in road characteristics and climate.
Traction AA A B C
The traction grades, from highest to lowest are AA, A, B, and C. The
grades represent the tire’s ability to stop on wet pavement as measured
under controlled conditions on specified government test surfaces of
asphalt and concrete. A tire marked C may have poor traction
performance.
Tires, Wheels and Loading
216
2011 Flex(471)
Owners Guide, 1st Printing
USA(fus)