roof FORD FLEX 2013 1.G User Guide

THE BETTER BUSINESS BUREAU (BBB) AUTO LINE PROGRAM
(U.S. ONLY)
Your satisfaction is important to Ford Motor Company and to your dealer.
If a warranty concern has not been resolved using the three-step
procedure outlined earlier in this chapter in theGetting the services you
needsection, you may be eligible to participate in the BBB AUTO LINE
program.
The BBB AUTO LINE program consists of two parts – mediation and
arbitration. During mediation, a representative of the BBB will contact
both you and Ford Motor Company to explore options for settlement of
the claim. If an agreement is not reached during mediation or you do not
want to participate in mediation, and if your claim is eligible, you may
participate in the arbitration process. An arbitration hearing will be
scheduled so that you can present your case in an informal setting before
an impartial person. The arbitrator will consider the testimony provided
and make a decision after the hearing.
Disputes submitted to the BBB AUTO LINE program are usually decided
within forty days after you file your claim with the BBB. You are not bound
by the decision, and may reject the decision and proceed to court where all
findings of the BBB Auto Line dispute, and decision, are admissible in the
court action. Should you choose to accept the BBB AUTO LINE decision,
Ford is then bound by the decision, and must comply with the decision
within 30 days of receipt of your acceptance letter.
BBB AUTO LINE Application: Using the information provided below,
please call or write to request a program application. You will be asked
for your name and address, general information about your new vehicle,
information about your warranty concerns, and any steps you have
already taken to try to resolve them. A Customer Claim Form will be
mailed that will need to be completed, signed and returned to the BBB
along with proof of ownership. Upon receipt, the BBB will review the
claim for eligibility under the Program Summary Guidelines.
You can get more information by calling BBB AUTO LINE at
1-800-955-5100, or writing to:
BBB AUTO LINE
4200 Wilson Boulevard, Suite 800
Arlington, Virginia 22203–1833
BBB AUTO LINE applications can also be requested by calling the Ford
Motor Company Customer Relationship Center at 1-800-392-3673.
Note:Ford Motor Company reserves the right to change eligibility
limitations, modify procedures, or to discontinue this process at any time
without notice and without obligation.
Customer Assistance289
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Fuse/Relay
NumberFuse Amp
RatingProtected Components
4 30A** Wipers, Washer pump
5 50A** Anti-lock brake system pump
6 — Not used
7 30A** Power liftgate
8 20A** Moonroof
9 20A** 2nd row console power point
10 — Not used
11 — Not used
12 — Not used
13 — Not used
14 — Not used
15 — Not used
16 — Not used
17 30A** 110V AC power point
18 40A** Front blower motor
19 30A** Starter motor
20 20A** Inside bin power point
21 20A** Instrument panel power point /
cigar lighter
22 30A** 3rd row seat module
23 30A** Driver power seat, Memory
module
24 30A** Trailer tow battery charge
25 — Not used
26 40A** Rear window defroster, Heated
mirrors
27 20A** Cargo power point
28 30A** Front heated/cooled seats
29 20A** Front heated seats
30 20A** Rear heated seats
31 25A** Electronic fan relay 3
296Fuses
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Fuse/Relay
NumberFuse Amp
RatingProtected Components
29 20A Radio, Global positioning system
module
30 15A Front park lamps, Trailer tow relay for
park lamps, Front side markers
31 5A Trailer tow controller
32 15A
Driver window switch and motor, Power
lock switches, Moonroof, 110V AC
power point, Interior rearview mirror
33 10A Not used (spare)
34 10A Blind spot monitor, 2nd row heated
seats, Reverse sensing system,
Rearview camera
35 5A Heads-up display, Climate control
humidity sensor
36 10A Not used (spare)
37 10A Refrigerator
38 10A Front passenger window switch
39 15A High beam headlamps
40 10A Rear park lamps, License plate lamps
41 7.5A Occupant classification system,
Restraints control module
42 5A Not used (spare)
43 10A Not used (spare)
44 10A Not used (spare)
45 5A Not used (spare)
46 10A Climate control module
47 15A Fog lamps, Fog lamp indicator, Front
turn signals #2
48 30A Circuit
BreakerFront passenger power window, Rear
power windows
49 Delayed
accessory relayBody control module
302Fuses
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WAXING
•Wash the vehicle first.
•Use a quality wax that does not contain abrasives.
•Do not allow paint sealant to come in contact with any non-body
(low-gloss black) colored trim, such as grained door handles, roof
racks, bumpers, side moldings, mirror housings or the windshield cowl
area. The paint sealant will “gray” or stain the parts over time.
REPAIRING MINOR PAINT DAMAGE
Your authorized dealer has touch-up paint to match your vehicle’s color.
Take your color code (printed on a sticker in the driver’s door jamb) to
your authorized dealer to ensure you get the correct color.
•Remove particles such as bird droppings, tree sap, insect deposits, tar
spots, road salt and industrial fallout before repairing paint chips.
•Always read the instructions before using the products.
CLEANING THE ENGINE
Engines are more efficient when they are clean because grease and dirt
buildup keep the engine warmer than normal.
When washing:
•Take care when using a power washer to clean the engine. The
high-pressure fluid could penetrate the sealed parts and cause
damage.
•Do not spray a hot engine with cold water to avoid cracking the engine
block or other engine components.
•Spray MotorcraftEngine Shampoo and Degreaser on all parts that
require cleaning and pressure rinse clean. In Canada, use Motorcraft
Engine Shampoo.
•Never wash or rinse the engine while it is hot or running; water in the
running engine may cause internal damage.
•Never wash or rinse any ignition coil, spark plug wire or spark plug
well, or the area in and around these locations.
•Cover the battery, power distribution box, and air filter assembly to
prevent water damage when cleaning the engine.
332Vehicle Care
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ACCESSORIES
For a complete listing of the accessories that are available for your
vehicle, please contact your dealer or visit our online store at:
Accessories.Ford.com(U.S. only).
Ford Custom Accessories are available for your vehicle through your
local Ford or Ford of Canada dealer. Ford Motor Company will repair or
replace any properly dealer-installed Ford Custom Accessories found to
be defective in factory-supplied materials or workmanship during the
warranty period, as well as any component damaged by the defective
accessories. The accessories will be warranted for whichever provides
you the greatest benefit:
•12 months or 12,000 miles (20,000 km) (whichever occurs first), or
•the remainder of your new vehicle limited warranty.
Contact your dealer for details and a copy of the warranty.
Exterior style
•Bug shield•Splash guards
•Deflectors•Applique’ trim kit*
•Spoiler•Graphics
•Body kits
Interior style
•Ambient lighting•Rear seat entertainment*
•Backlit door sill plates•Interior trim kit*
•Floor mats•Sport pedals
Lifestyle
•Ash cup / coin holder•Roof racks and carriers*
•Cargo organization and
management•Cargo net
•SUV camping net*•Conversation mirror
•Trailer hitches, wiring harnesses
and accessories•Roof rails
378Accessories
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Gauges ............................... 110–111
odometer ................................. 121
trip odometer .......................... 121
H
Hazard flashers ......................... 282
HD Radio™ ............................... 469
Headlamps
aiming ...................................... 324
bulb specifications .................. 329
flash to pass .............................. 98
high beam ................................. 98
replacing bulbs ....................... 326
Head restraints ......................... 164
Heating ...................... 153, 155, 157
Help ............................................ 518
Homelink wireless control
system ........................................ 184
Home screen ............................. 453
Hood .......................................... 304
How to use voice commands ... 459
I
Ignition ............................... 196, 370
Illuminated visor mirror ... 107–108
Information displays ................. 117
Infotainment display ................. 457
Inspection/maintenance (I/M)
testing ........................................ 209
Instrument panel
cleaning ................................... 334
cluster ...................................... 111
Intelligent Access Key ................ 63
J
Jack ............................................ 362positioning ............................... 362
storage ..................................... 362
Joining two calls
(multiparty/conference call) .... 412
Jump-starting your vehicle ...... 283
K
Keyless entry system
autolock ..................................... 78
keypad ....................................... 84
locking and unlocking doors .... 85
programming entry code ......... 84
Keys ....................................... 63, 86
positions of the ignition ......... 196
L
Lamps
bulb replacement
specifications chart ................ 329
headlamps, flash to pass .......... 98
interior lamps ......................... 102
replacing bulbs ....................... 326
LATCH anchors ........................... 29
Liftgate .................................. 80–81
Lights, warning and indicator .. 111
Listening to music .................... 465
Loading pictures ....................... 510
Load limits ................................. 261
Locks
autolock ..................................... 78
childproof .................................. 35
doors .......................................... 76
Lubricant specifications ........... 371
Lug nuts .................................... 368
M
Making and receiving calls ....... 492
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MAP DVD - Loading and
Unloading .................................. 492
Map icons .................................. 528
Map mode .................................. 527
Map preferences ....................... 526
Map updates .............................. 531
Media Bluetooth menu options
(adding, connecting, deleting,
turning on/off) .......................... 441
Message center ......................... 117
warning messages ........... 122, 129
Mirrors ............................... 104, 107
fold away ................................. 104
programmable memory ............ 66
side view mirrors (power) ..... 104
Moon roof .................................. 108
Motorcraftparts .............. 330, 375
MyFord Touch™ system .......... 450
MyKey .......................................... 70
N
Navigation features ................... 521
Navigation voice commands .... 531
Notifications .............................. 505
O
Octane rating ............................ 202
Overdrive ................................... 213
P
Pairing other phones ........ 409, 492
Pairing your phone ................... 491
Pairing your phone for the first
time .................................... 408, 491Parental MyKey programming ... 70
Park Assist ................................ 230
Parking brake ............................ 224
Parts (see Motorcraft
parts) ......................................... 375
Passenger Occupant
Classification Sensor ................... 53
Phone Bluetooth menu options
(adding, connecting, deleting,
turning on/off) .......................... 420
Phone redial .............................. 414
Phone settings .................. 496, 514
Phone voice commands ............ 497
Playing music (by artist,
album, genre, playlist, tracks,
similar) ...................................... 438
POI categories ........................... 523
Point of Interest (POI) ............. 523
Power distribution box (see
Fuses) ........................................ 295
Power door locks ........................ 76
Power liftgate .............................. 81
Power mirrors ........................... 104
Powerpoint ................................ 189
Power steering .......................... 258
fluid, refill capacity ................ 371
fluid, specifications ................. 371
Power Windows ......................... 103
Privacy information .......... 405, 456
Push button start system ......... 196
Putting a call on/off hold ......... 412
Q
Quick touch buttons ................. 530
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R
Radio .......................... 140, 144, 146
AM/FM ..................................... 466
Single CD ................ 140, 144, 146
Radio reception ......................... 138
Radio voice commands ............. 474
Rear heated seats ..................... 171
Rear view camera
display ................................ 234, 511
Rear window
defroster .................... 153, 155, 157
Receiving a text
message ............................. 416, 495
Recommendations for
attaching safety restraints for
children ........................................ 24
Refrigerator ............................... 193
Relays ................................ 294–295
Remote entry system
illuminated entry ...................... 79
locking/unlocking doors ........... 76
replacing the batteries ............. 64
Reverse sensing system ........... 229
Roadside assistance .................. 281
Roof rack ................................... 261
Route preferences .................... 526
S
Safety Belt Maintenance ............ 47
Safety belts (see Safety
restraints) .............................. 38, 41
Safety defects, reporting .......... 293
Safety information ............ 404, 454
Safety restraints .............. 38–39, 41Belt-Minder............................. 42
extension assembly .................. 41
for adults ............................. 38–39
for children ......................... 19, 24
inflatable safety belt ................. 45
Occupant Classification
Sensor ........................................ 53
safety belt maintenance ........... 47
seat belt maintenance .............. 47
warning light and chime .......... 42
Safety restraints - LATCH
anchors ........................................ 29
Safety seats for children ...... 19, 24
Safety Compliance
Certification Label .................... 376
Satellite Radio ................... 140, 475
Scheduled Maintenance Guide
Normal Scheduled
Maintenance and Log ............. 389
SD card ...................... 149, 483, 521
Seat belts (see Safety
restraints) .................................... 38
Seats .......................................... 174
child safety seats ................ 19, 24
climate control ........................ 173
easy access/easyout
feature ..................................... 170
front seats ............... 167–168, 172
heated .............................. 170–171
memory seat ..................... 66, 169
second row seats ............ 174, 178
third row seats ........ 178, 180–181
Second-row power fold seat .... 175
SecuriCode keyless entry
system .......................................... 83
SecuriLock passive anti-theft
system .......................................... 86
556Index
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