phone FORD FLEX 2013 1.G Workshop Manual

USB/Media issues
Issue Possible
Cause(s)Possible Solution(s)
I’m having trouble
connecting my
device.Possible device
malfunction.Try turning off the device,
resetting the device or removing
the device’s battery, then trying
again.
Make sure you are using the
manufacturer’s cable.
Make sure the USB cable is
properly inserted into the device
and the vehicle’s USB port.
Make sure that the device does
not have an auto-install program
or active security settings.
SYNC does not
recognize my
device when I
turn on the car.This is a device
limitation.Make sure you are not leaving
the device in your vehicle during
very hot or cold temperatures.
Bluetoothaudio
does not stream.This is a phone
dependent
feature, OR
The device is not
connected.Make sure the device is
connected to SYNC and that you
have pressed play on your
device.
SYNC does not
recognize music
that is on my
device.Your music files
may not contain
the proper artist,
song title, album
or genre
information, OR
The file may be
corrupted, OR
The song may
have copyright
protection which
does not allow it
to play.Make sure that all song details
are populated.
Some devices require you to
change the USB settings from
mass storage to MTP class.
446SYNC
2013 Flex(471)
Owners Guide gf, 1st Printing
USA(fus)

Vehicle Health Report/Services (Traffic, Directions and
Information) issues
Issue Possible
Cause(s)Possible Solution(s)
I received a text
that the Vehicle
Health Report is
not activated.Your account may
not be activated
on the website,
OR
You may have the
wrong VIN
(vehicle
identification
number) listed.This is a free feature, but you
must first register online to use
it.
Make sure that your VIN is
correctly listed in your account.
I’m unable to
retrieve the
report on the
website, or I
receive a system
error.The preferred
dealer
information did
not load correctly.When you register your account,
you must list a preferred dealer.
If one is already listed, try
selecting another dealer and
logging out. Log back in and
change it back to your preferred
dealer and retrieve the report.
I’m unable to
submit a report.This could be due
to your phone’s
compatibility, OR
Bad signal
strength, OR
Your phone may
not be activated
on the website.Update your mobile number in
your account on the website.
Make sure you have full signal
strength and that your
Bluetoothvolume level has been
turned up.
Try deleting your phone and
performing a clean pairing.
I heard a
commercial when
I tried to use
Traffic, Directions
and Information.The phone in use
is not activated,
OR
Your phone has
ID blocker active.This is a free feature, but you
must first register online to use
it.
Turn off ID blocker on your
phone as the system recognizes
you by your phone number.
Make sure the currently
connected phone is the same
one that is registered on your
SyncMyRide account.
SYNC447
2013 Flex(471)
Owners Guide gf, 1st Printing
USA(fus)

Voice command issues
Issue Possible
Cause(s)Possible Solution(s)
SYNC does not
understand what
I am saying.You may be using
the wrong voice
commands, OR
You may be
speaking too soon
or at the wrong
time.Review the Phone voice
commands and the Media voice
commands at the beginning of
their respective sections.
Be aware that SYNC’s
microphone is either in your
rear view mirror or in the
headliner just above the
windshield.
SYNC does not
understand the
name of a song or
artist.You may be using
the wrong voice
commands, OR
You may not be
saying the name
exactly as it is
saved, OR
The system may
not be “reading”
the name the
same way you are
saying it.Review the media voice
commands at the beginning of
the media section.
Say the song or artist exactly as
they are listed. If you say, “Play
Artist Prince”, the system does
not play music by Prince and
the Revolution or Prince and the
New Power Generation.
Make sure you are saying the
complete title such as
“California remix featuring
Jennifer Nettles”.
If the songs are saved in all
CAPS, you have to spell them.
LOLA requires you to say, “ Play
L-O-L-A”
Do not use special characters in
the title as the system does not
recognize them.
448SYNC
2013 Flex(471)
Owners Guide gf, 1st Printing
USA(fus)

Voice command issues
Issue Possible
Cause(s)Possible Solution(s)
SYNC does not
understand or is
calling the wrong
contact when I
want to make a
call.You may be using
the wrong voice
commands, OR
You may not be
saying the name
exactly as it is
saved, OR
Contacts in your
phonebook may
be very short and
similar, or they
may contain
special
characters, OR
Your phonebook
contacts may be
saved in CAPS.Review the phone voice
commands at the beginning of
the phone section.
Make sure you are saying the
contacts exactly as they are
listed. For example, if a contact
is saved as Joe Wilson, say “Call
Joe Wilson”.
The system works better if you
list full names such as “Joe
Wilson” rather than “Joe”.
Do not use special characters
such as 123 or ICE as the
system does not recognize them.
If contacts are saved in CAPS,
you have to spell them. JAKE
requires you to say, “ Call
J-A-K-E.”
SYNC449
2013 Flex(471)
Owners Guide gf, 1st Printing
USA(fus)

INTRODUCTION
WARNING:Driving while distracted can result in loss of vehicle
control, accident and injury. Ford strongly recommends that
drivers use extreme caution when using any device or feature that may
take their focus off the road. Your primary responsibility is the safe
operation of the vehicle. We recommend against the use of any
handheld device while driving, encourage the use of voice-operated
systems when possible and that you become aware of applicable state
and local laws that may affect use of electronic devices while driving.
Note:Some features are not available while the vehicle is moving.
This system uses a four-corner strategy to provide quick access to
vehicle features and settings. The comprehensive touchscreen provides
easy interaction with your cellular phone, multimedia, climate control
and navigation system. The corners display any active modes within
those menus, such as your phone being connected or the climate
temperature.
Press to select any of the following:
•Clock
•Sound
•Settings
•Display
•Vehicle
•Help
Press to select any of the following:
•SYNC Services
•Notifications
•SYNC Apps
•SIRIUS Travel Link
450MyFord Touch™
2013 Flex(471)
Owners Guide gf, 1st Printing
USA(fus)

•Calendar
If the icon is yellow, refer toNotificationsin theInformationsection of
this chapter.
Press to select any of the following:
•Quick Dial
•Call History
•Settings
•Phonebook
•Text Messaging
•Making and Receiving Calls
Press to select any of the following:
•My Home
•Previous Destinations
•Emergency
•Intersection
•Map
•Favorites
•Point of Interests
•Street Address
•City Center
Press to select any of the following:
•AM/FM
•CD
•BT Stereo
•SD Card
MyFord Touch™451
2013 Flex(471)
Owners Guide gf, 1st Printing
USA(fus)

they will not be stepped on or interfere with the operation of pedals,
seats and/or compartments, or safe driving abilities.
•Do not leave playing devices in the vehicle in extreme conditions as it
could cause damage to your device. Refer to your device’s user guide
for further information.
•For your safety, some SYNCfunctions are speed dependent and
cannot be performed when the vehicle is traveling at speeds greater
than 3 mph (5 km/h).
•Ensure that you review your device’s user guide before using with
SYNC.
Speed-Restricted Features
Some features of this system may be too difficult to use while the vehicle
is in motion so they’re restricted from being modified unless the vehicle
is not moving. Some examples of these are listed below:
•Screens that are too crowded with information, such as Point of
Interest (POI) reviews and ratings, SIRIUSTravel Link™ sports
scores, movie times, ski conditions, etc.
•Any action that requires using a keyboard, such as entering a
navigation destination or editing information
•All lists are limited so the user can view fewer entries (e.g. phone
contacts, recent phone call entries)
Listed below are more specific features that can only be modified while
the vehicle is not moving:
Restricted features
Cellular Phone Pairing a Bluetooth phone
Adding phonebook contacts or uploading
phonebook contacts (from a USB)
Lists entries are limited for phone contacts
and recent phone call entries
MyFord Touch™455
2013 Flex(471)
Owners Guide gf, 1st Printing
USA(fus)

Restricted features
System Functionality Setting-up or editing shortcut buttons on the
home screen
Editing the keypad code
Enabling Valet Mode
Editing settings while the rear view camera or
Active Park Assist are active
Wi-Fi/Wireless Editing wireless settings
Editing the list of wireless networks
Videos/Photos/Graphics Playing video
Graphic album art carousel
Editing photos
Editing the screen’s wallpaper or adding new
wallpaper
Text Messages Composing text messages
Viewing received text messages
Editing preset text messages
Navigation Using the keyboard to enter a destination
Demo navigation route
Adding/Editing Address Book entries or Avoid
Areas
Privacy information
When a cellular phone is connected to SYNC, SYNCcreates a profile
within your vehicle that is linked to that cellular phone. This profile is
created in order to offer you more cellular features and to operate more
efficiently. Among other things, this profile may contain data about your
cellular phone book, text messages (read and unread), and call history,
including history of calls when your cell phone was not connected to
SYNC. In addition, if you connect a media device, SYNCcreates and
retains an index of media content supported by SYNC. SYNCalso
records a short development log of approximately 10 minutes of all
recent SYNCactivity. The log profile and other SYNCdata may be
used to improve SYNCand help diagnose any problems that may occur.
456MyFord Touch™
2013 Flex(471)
Owners Guide gf, 1st Printing
USA(fus)

The cellular profile, media device index, and development log will remain
in the vehicle unless you delete it and are generally accessible only in the
vehicle when the cellular phone or media player is connected. If you no
longer plan to use SYNCor the vehicle, we recommend you perform a
Master Reset to erase all information stored in SYNC.
SYNCdata cannot be accessed without special equipment and access to
the vehicle’s SYNCmodule. Ford Motor Company and Ford of Canada
will not access SYNCdata for any purpose other than as described
absent consent, a court order, or where required by law enforcement,
other government authorities, or other third parties acting with lawful
authority. Other parties may seek to access the information
independently of Ford Motor Company and Ford of Canada. For further
privacy information, see the sections on 911 Assist™ (if equipped),
Vehicle Health Report (if equipped), and Traffic, Directions and
Information (if equipped).
ACCESSING AND ADJUSTING MODES THROUGH YOUR
INFOTAINMENT DISPLAY (IF EQUIPPED)
The infotainment display is located on the right side of your instrument
cluster. It allows you to view and make minor adjustments to active
modes without taking your hands off the wheel. For example:
•In entertainment mode, you can view what is now playing, change the
audio source, select presets and make some adjustments.
•In phone mode, you can accept or reject an incoming call.
km/h
80
60
40
20
0
20
0 40 60 80
100120140160180
200
220
100120140
MPH
MyFord Touch™457
2013 Flex(471)
Owners Guide gf, 1st Printing
USA(fus)

•In navigation mode (if equipped), you can view the current route or
activate a route.
•In climate mode, the driver side temperature can bet set as well as fan
speed.
Use the OK and arrow buttons on
the right side of your steering wheel
to scroll through the available modes:
Entertainment
Phone
Navigation
Climate
You can make selections from the menu by using the OK button or
touching the screen. If you make a selection by touching the screen, the
selection menu expands and you are allowed different options.
•Press the up and down arrows to scroll through the modes.
•Press the right arrow to enter the mode.
•Press the left or right arrows to make adjustments within the chosen
mode.
•Press OK to confirm your selection.
Note:If your vehicle is not equipped with navigation, Compass appears
in the display instead of Navigation. If you press the right arrow to go
into the Compass menu, you can see the compass graphic. The compass
458MyFord Touch™
2013 Flex(471)
Owners Guide gf, 1st Printing
USA(fus)