USB FORD FUSION 2020 Owner's Manual

When you start an app through the system
for the first time, you could be asked to
grant certain permissions. You can review
and change the permissions that you have
granted at any time when your vehicle is
not moving. We recommend that you
check your data plan before using your
apps through the system. Using them
could result in additional charges. We also
recommend that you check the app
provider's terms and conditions and
privacy policy before using their app. Make
sure that you have an active account for
apps that you want to use through the
system. Some apps will work with no
setup. Others require you to configure
some personal settings before you can use
them.
Note:
For more information about available
apps, visit catalog.ford.com.
Using Apps on an iOS Device Select the apps option on the
feature bar.
1. If your device is connected via USB, switch Apple CarPlay off. See Phone
(page 405).
2. Connect your device to a USB port or pair and connect using Bluetooth.
3. If prompted to enable CarPlay, select Disable
.
4. Start the apps on your device that you want to use through SYNC.
Note: If you close the apps on your device,
you will not be able to use them through the
system.
5. Select the app that you want to use on
the touchscreen.
Note: Connect your device to a USB port if
you want to use a navigation app. When
using a navigation app, keep your device
unlocked and the app open. Using Apps on an Android Device Select the apps option on the
feature bar.
1. If your device is connected via USB, switch Android Auto off. See
Phone
(page 405).
2. Pair your device. See Phone (page 405).
3. Start the apps on your device that you want to use through SYNC.
Note: If you close the apps on your device,
you will not be able to use them through the
system.
4. Select
Find Mobile Apps.
Note: The system searches and connects
to compatible apps that are running on your
device.
5. Select the app that you want to use on
the touchscreen.
Note: Mobile Apps on your device use the
USB port to establish a connection with
SYNC. Some devices may lose the ability to
play music over USB when Mobile Apps are
enabled.
Using Mobile Navigation on an
Android Device
1. Connect your device to a USB port.
2. Switch Android Auto off. See
Phone
(page 405).
3. Switch on
Enable Mobile Apps via
USB in the Mobile Apps Settings tile.
4. Select the apps option on the feature bar.
5. Select the navigation app that you want to use on the touchscreen.
Note: When using a navigation app, keep
your device unlocked and the app open.
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SYNC™ 3 TROUBLESHOOTING
Voice Recognition
Possible Cause and Resolution
Symptom
The system does not under-
stand what I am saying. –
You are using the wrong voice commands.
•See Using Voice Recognition (page 387).
• For a complete list of voice commands, refer to our
website.
– You are speaking too soon.
•Wait for the voice prompt before you speak.
The system does not under-
stand the name of a track or
artist. –
Device limitation. Bluetooth does not support voice
commands.
•Connect your device to a USB port.
• If you have an iOS device, press and hold the voice
control button on the steering wheel to use Siri to
play specific tracks.
– You are using the wrong voice commands.
•See
Using Voice Recognition (page 387).
• For a complete list of voice commands, refer to our
website.
– You are not saying the name exactly as it appears on
your device.
•Say the name of the track or artist exactly as it
appears on your device. Spell out any abbreviations
in the name.
The song or artist name may have some special char-
acters that are not being recognized by the system.
– The name contains special characters, for example *,
- or +.
•Rename the files on your device or use the touch-
screen to select and play the track.
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Possible Cause and Resolution
Symptom
–You are not saying the name exactly as it appears on
your device.
•Say the first and last name of the contact exactly
as it appears on your device. Spell out any abbrevi-
ations in the name.
– The name contains special characters, for example *,
- or +.
•Rename the contact on your device or use the
touchscreen to select and call the contact.
The system does not under-
stand the name of a contact
in the phonebook on my
device and calls the wrong
contact.
–You are not saying the name exactly as it appears on
your device.
•Say the first and last name of the contact exactly
as it appears on your device. The system applies
phonetic pronunciation rules of the selected
language to the names of contacts in the phone-
book on your device. Select the name of the
contact on the touchscreen and use the Hear it
option to get an idea of how the system expects
you to pronounce it.
The system does not under-
stand foreign names of
contacts in the phonebook
on my device.
–Device limitation.
•The system uses text-to-speech technology and
uses a synthetically generated voice rather than
pre-recorded human voice.
The system voice prompts
and the pronunciation of
some words does not seem
to be very accurate.
USB and Bluetooth Audio Possible Cause and Resolution
Symptom
I cannot connect my device. –Device malfunction.
•Disconnect your device. Switch your device off,
reset it and try again.
– Cable connection issue.
•Correctly connect the cable to your device and the
vehicle USB port.
– Incompatible cable.
•Use the cable recommended by the manufacturer
of your device.
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Possible Cause and Resolution
Symptom
–Incorrect device settings.
•Make sure that your device does not have an auto-
install program or active security settings.
• Check that your device is not set only to charge.
– Device lock screen enabled.
•Unlock your device before connecting it.
The system does not recog-
nize my device. –
Device limitation.
•Do not leave your device in your vehicle during very
hot or very cold weather conditions.
– Cable connection issue.
•Correctly connect the cable to your device and the
vehicle USB port.
– Incompatible cable.
•Use the cable recommended by the manufacturer
of your device.
The system does not under-
stand the name of a track or
artist. –
Device limitation. Bluetooth does not support voice
commands.
•Connect your device to a USB port.
• If you have an iOS device, press and hold the voice
control button on the steering wheel to use Siri to
play specific tracks.
I cannot stream audio from
my Bluetooth device. –
Incompatible device.
•Check the compatibility of your device on our
website.
– Device not connected.
•Pair your device. See Phone (page 405).
– Media player not running.
•Start the media player on your device.
The system does not recog-
nize the music on my device. –
Missing or incorrect audio file metadata, for example
artist, song title, album or genre.
•Repair the files on your device.
– Corrupt files.
•Repair the files on your device.
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Possible Cause and Resolution
Symptom
–Copyright protected files.
•Use a device that contains files that are not copy-
right protected.
– Unsupported file format.
•Repair or convert the files to a supported format.
See Entertainment (page 393).
– Device indexing required.
•Re-index your device. See
Settings (page 415).
– Device lock screen enabled.
•Unlock your device before connecting it.
Sometimes I cannot hear a
track playing on my device. –
Device malfunction.
•Disconnect your device. Switch your device off,
reset it and try again.
When I disconnect my iOS
device the audio volume is
set to maximum. –
Device limitation.
•Turn the volume down on your device
If the system does not play the tracks on your USB device
in the correct order, the following information could help:
The system does not play
the tracks on my USB drive
in the correct order.
–If you are selecting USB as the audio source when the
system is still indexing, SYNC plays tracks sorted
alphabetically by file name in the root directory.
– If you are selecting USB as the audio source after the
system has finished indexing, SYNC plays all tracks
sorted alphabetically by the title in the ID3 tag
regardless of where they are located. SYNC uses the
file name if the title in the ID3 Tag does not exist.
– If you are selecting the option to play all tracks from
the browsing menu, SYNC plays all tracks sorted
alphabetically by the title in the ID3 tag regardless of
where they are located. SYNC uses the file name if the
title in the ID3 Tag does not exist.
– If you are selecting a track when using the explore
device option, SYNC plays tracks sorted alphabetically
by file name in the folder you have selected. SYNC
then plays all tracks in any subfolders in the folder you
have selected.
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Phone
Possible Cause and Resolution
Symptom
During a call, I can hear
excessive background noise. –
Incorrect cell phone settings.
•Check and adjust the audio settings on your cell
phone. Refer to your cell phone's user manual.
– Cell phone malfunction.
•Switch your cell phone off, reset it and try again.
– Cell phone microphone muted.
•Unmute your cell phone microphone.
During a call, I can hear the
other person but they
cannot hear me.
During a call, I cannot hear
the other person and they
cannot hear me.
–
System restart required.
•Restart the system. Switch the ignition off and
open the door. Close the door and lock the vehicle.
Wait until the touchscreen is off and any illumin-
ated USB ports are not illuminated. Unlock the
vehicle, switch the ignition on and try again.
I cannot download phone-
book. –
Incompatible cell phone.
•Check the compatibility of your cell phone on our
website.
– Incorrect cell phone settings.
•Allow the system to retrieve contacts from your
cell phone. Refer to your cell phone's user manual.
– Incorrect system settings.
•Switch automatic phonebook download on. See
Settings (page 415).
– Cell phone malfunction.
•Switch your cell phone off, reset it and try again.
– Incorrect cell phone settings.
•Allow the system to retrieve contacts from your
cell phone. Refer to your cell phone's user manual.
• Check the location of the missing contacts on your
cell phone. If they are stored on the SIM card, move
them to the cell phone memory.
– Incorrect system settings.
•Switch automatic phonebook download on. See
Settings
(page 415).
A message displays
suggesting that my phone-
book has downloaded but it
is empty or it has missing
contacts.
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Apps
Possible Cause and Resolution
Symptom
The system cannot find any
apps. –
Incompatible device.
•You will need an Android device with OS 4.3 or
higher or an iOS device with iOS 8.0 or higher. Pair
and connect your Android device to find AppLink
compatible apps. Connect your iOS device to a
USB port or pair and connect using Bluetooth.
I have a compatible device
and it is correctly connected
but the system still cannot
find any apps. –
AppLink compatible apps not installed on your device.
•Download and install the latest version of the app.
– AppLink compatible apps not running on your device.
•Start the apps to allow the system to find them
and make sure you sign in to any apps if required.
– Incorrect app settings.
•Check and adjust the app settings on your device
and allow SYNC to access the app if required.
I have a compatible device,
it is correctly connected and
my apps are running but the
system still cannot find any
apps. –
Apps failed to fully close.
•Restart the apps and try again.
• If you have an Android device with apps that have
an exit or quit option, use this and then restart the
apps. Alternatively, use the force stop option in the
settings menu on your device.
• If you have an iOS device with iOS 7.0 or higher, tap
the home button on your device twice and then
swipe the app upward to close it.
I have an Android device
that is correctly connected,
I have restarted my apps
and they are running but the
system still cannot find
them. –
An issue on some older versions of the Android oper-
ating system could result in apps not being found.
•Switch Bluetooth off and on again to force the
system to reconnect to your device.
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Releasing the Electric Parking Brake if the
Vehicle Battery is Running Out of
Charge................................................................ 175
Electromagnetic Compatibility...............451
Emission Law.................................................159
Noise Emissions Warranty, Prohibited
Tampering Acts and Maintenance.........160
Tampering With a Noise Control System............................................................... 159
End User License Agreement
.................453
VEHICLE SOFTWARE END USER LICENSE
AGREEMENT (EULA) ................................. 453
Engine Block Heater
....................................148
Using the Engine Block Heater...................... 149
Engine Coolant Check
...............................262
Adding Coolant................................................... 262
Coolant Change................................................. 264
Engine Coolant Temperature Management.................................................. 265
Fail-Safe Cooling............................................... 264
Recycled Coolant............................................... 263
Severe Climates................................................. 264
Engine Emission Control
............................159
Engine Immobilizer See: Passive Anti-Theft System.................... 68
Engine Oil Check.........................................260 Adding Engine Oil.............................................. 260
Engine Oil Dipstick - 1.5L EcoBoost™................................................260
Engine Oil Dipstick - 2.0L EcoBoost™/ 2.5L/2.7L EcoBoost™
.............................260
Engine Specifications - 1.5L EcoBoost™...................................................317
Drivebelt Routing................................................. 317
Engine Specifications - 2.0L EcoBoost™...................................................317
Drivebelt Routing................................................ 318
Engine Specifications - 2.5L
.....................318
Drivebelt Routing................................................ 318
Engine Specifications - 2.7L EcoBoost™..................................................319
Drivebelt Routing................................................ 319
Entertainment..............................................393 AM/FM Radio...................................................... 394
Apps....................................................................... 402
Bluetooth Stereo or USB................................. 401
CD (If equipped)............................................... 400HD Radio
™ Information (If
Available)......................................................... 397
SiriusXM® Satellite Radio (If Activated)........................................................ 395
Sources................................................................. 394
Supported Media Players, Formats and Metadata Information................................ 402
USB Ports............................................................. 402
Environment......................................................17
EPB See: Electric Parking Brake.............................. 174
Essential Towing Checks
..........................224
Before Towing a Trailer.................................... 225
Hitches................................................................... 224
Launching or Retrieving a Boat or Personal Watercraft (PWC)........................................ 225
Safety Chains...................................................... 224
Trailer Brakes....................................................... 224
Trailer Lamps....................................................... 224
When Towing a Trailer...................................... 225
Event Data Recording See: Data Recording.............................................. 9
Export Unique Options.................................15
Exterior Mirrors
................................................83
Auto-Dimming Feature...................................... 84
Blind Spot Monitor.............................................. 84
Fold-Away Exterior Mirrors............................... 84
Heated Exterior Mirrors...................................... 84
Memory Mirrors..................................................... 84
Power Exterior Mirrors........................................ 83
Power-Folding Mirrors........................................ 84
Puddle Lamps ...................................................... 84
Signal Indicator Mirrors...................................... 84
F
Fastening the Seatbelts..............................34 Seatbelt Locking Modes.................................... 35
Using Seatbelts During Pregnancy................34
Flat Tire See: Changing a Road Wheel....................... 308
Floor Mats
.......................................................229
Fog Lamps - Front See: Front Fog Lamps......................................... 77
Ford Credit
.........................................................13
US Only..................................................................... 13
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Steering............................................................213
Adaptive Learning............................................... 213
Electric Power Steering..................................... 213
Steering Wheel................................................70
Storage Compartments.............................144
Sunroof See: Moonroof....................................................... 85
Sun Visors.........................................................85 Illuminated Vanity Mirror................................... 85
Supplementary Restraints System..........41 Principle of Operation......................................... 41
Switching Automatic High Beam Control On and Off
....................................................80
Activating the Automatic High Beam
Control................................................................ 80
Switching Cruise Control On and Off
...................................................................195
Switching Cruise Control Off......................... 195
Switching Cruise Control On.......................... 195
Symbols Glossary
.............................................7
SYNC™ 3........................................................385
General Information......................................... 385
SYNC™ 3 Troubleshooting.......................417 Additional Information and
Assistance....................................................... 429
Apps........................................................................\
424
Navigation............................................................ 423
Personal Profiles................................................ 427
Phone...................................................................... 421
Resetting the System....................................... 429
USB and Bluetooth Audio............................... 418
Voice Recognition............................................... 417
Wi-Fi Connectivity............................................. 426
SYNC™ Applications and Services.......372 911 Assist................................................................ 372
SYNC Mobile Apps............................................ 374
SYNC™...........................................................368 General Information......................................... 368
SYNC™ Troubleshooting..........................376
T
Technical Specifications See: Capacities and Specifications..............317
The Better Business Bureau (BBB) Auto Line Program (U.S. Only).......................239
Tire Care
..........................................................288
Glossary of Tire Terminology........................ 290Information About Uniform Tire Quality
Grading............................................................. 288
Information Contained on the Tire Sidewall............................................................. 291
Temperature A B C............................................ 289
Traction AA A B C.............................................. 289
Treadwear............................................................ 289
Tire Pressure Monitoring System..........304 Changing Tires With a Tire Pressure
Monitoring System....................................... 305
Understanding Your Tire Pressure Monitoring System ..................................... 306
Tires See: Wheels and Tires..................................... 288
Towing a Trailer
.............................................222
Load Placement................................................. 222
Towing the Vehicle on Four Wheels..........................................................226
Emergency Towing............................................ 226
Recreational Towing......................................... 226
Vehicles Equipped with 1.5L, 2.0L, and 2.5L Engines............................................................. 226
Vehicles Equipped with a 2.7L Engine................................................................226
Towing..............................................................222
Traction Control
.............................................177
Principle of Operation........................................ 177
Transmission Code Designation
............325
Transmission..................................................163
Transporting the Vehicle
...........................235
U
Under Hood Overview - 1.5L EcoBoost™.................................................256
Under Hood Overview - 2.0L EcoBoost™..................................................257
Under Hood Overview - 2.5L
...................258
Under Hood Overview - 2.7L EcoBoost™.................................................259
Unique Driving Characteristics................150
Universal Garage Door Opener................137 HomeLink Wireless Control System............137
USB Port..........................................................367
Using Adaptive Cruise Control................196 Automatic Cancellation................................... 199
Blocked Sensor................................................... 201
Canceling the Set Speed................................. 199
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