service FORD FUSION (AMERICAS) 2014 2.G Owner's Guide

Sand
When driving over sand, try to keep all fourwheels on the most solid area of the trail.Avoid reducing the tire pressures but shiftto a lower gear and drive steadily throughthe terrain. Apply the accelerator slowlyand avoid spinning the wheels.
Do not drive your AWD vehicle in deepsand. This will cause the AWD system tooverheat. After the system has cooleddown, normal AWD function will return.
Under severe operating conditions, the A/Cmay cycle on and off to protectoverheating of the engine.
Avoid excessive speed because vehiclemomentum can work against you andcause the vehicle to become stuck to thepoint that assistance may be required fromanother vehicle. Remember, you may beable to back out the way you came if youproceed with caution.
Mud and Water
If you must drive through high water, driveslowly. Traction or brake capability maybe limited.
When driving through water, determine thedepth; avoid water higher than the bottomof the wheel rims (for cars) or the bottomof the hubs (for trucks) (if possible) andproceed slowly. If the ignition system getswet, the vehicle may stall.
Once through water, always try the brakes.Wet brakes do not stop the vehicle aseffectively as dry brakes. Drying can beimproved by moving your vehicle slowlywhile applying light pressure on the brakepedal.
Be cautious of sudden changes in vehiclespeed or direction when you are driving inmud. Even AWD vehicles can lose tractionin slick mud. As when you are driving oversand, apply the accelerator slowly andavoid spinning your wheels. If the vehicledoes slide, steer in the direction of the slideuntil you regain control of the vehicle.
After driving through mud, clean off residuestuck to rotating driveshafts and tires.Excess mud stuck on tires and rotatingdriveshafts causes an imbalance thatcould damage drive components.
Note:Driving through deep water maydamage the transmission.
If the front or rear axle is submerged inwater, the axle lubricant and AWD PTU(Power Transfer Unit) lubricant should bechecked and changed if necessary.
“Tread Lightly” is an educational programdesigned to increase public awareness ofland-use regulations and responsibilitiesin our nations wilderness areas. Ford MotorCompany joins the U.S. Forest Service andthe Bureau of Land Management inencouraging you to help preserve ournational forest and other public and privatelands by “treading lightly.”
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PRINCIPLE OF OPERATION
The traction control system helps avoiddrive wheel spin and loss of traction.
If your vehicle begins to slide, the systemapplies the brakes to individual wheelsand, when needed, reduces engine powerat the same time. If the wheels spin whenaccelerating on slippery or loose surfaces,the system reduces engine power in orderto increase traction.
USING TRACTION CONTROL
In certain situations for example, stuck insnow or mud, turning the traction controloff may be beneficial as this allows thewheels to spin with full engine power.Depending on the type of system you haveon your vehicle, you can either turn thesystem off using the information displayor by pressing the button.
Switching the System Off Usingthe Information Display Controls
(If Equipped)
Your vehicle comes with this featurealready enabled. If required, you can switchthis feature off using the informationdisplay controls. See Principle ofOperation (page 168).
Switching the System Off Using aSwitch (If Equipped)
The button is located in the instrumentpanel.
Press the button. You will see a messagein conjunction with an illuminated icon inthe display. Press the button again toreturn the system to normal mode.
When you switch the traction controlsystem off, stability control remains fullyactive.
System Indicator Lights andMessages
WARNING
If a failure has been detected withinthe AdvanceTrac system, thestability control light will illuminatesteadily. Verify that the AdvanceTracsystem was not manually disabled throughthe information display. If the stabilitycontrol light still illuminates steadily, havethe system serviced by an authorizeddealer immediately. Operating your vehiclewith AdvanceTrac disabled could lead toan increased risk of loss of vehicle control,vehicle rollover, personal injury and death.
The stability control lighttemporarily illuminates onengine start-up and flasheswhen a driving condition activates thestability system.
The stability control off lighttemporarily illuminates onengine start-up and stays onwhen you turn the traction control systemoff.
When you turn the traction control systemoff or on, a message appears in theinformation display showing system status.
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Deactivating the Park AssistFeature
Manually deactivate the system by::
•Pressing the active park assist button.
•Grabbing the steering wheel.
•Driving above approximately 50 mph(80 km/h) for 10 seconds during anactive park search.
•Driving above 6 mph (10 km/h) duringautomatic steering.
•Turning off the traction control system.
Certain vehicle conditions can alsodeactivate the system, such as:
•Traction control has activated on aslippery or loose surface.
•There is an anti-lock brake systemactivation or failure.
•Something touches the steering wheel.
If a problem occurs with the system, awarning message is displayed, followedby a tone. Occasional system messagesmay occur in normal operation. Forrecurring or frequent system faults, contactan authorized dealer to have your vehicleserviced.
Troubleshooting the System
The system does not look for a space
The traction control system may be off
The transmission is in Reverse (R); your vehicle must be moving forward to detect aparking space
The system does not offer a particular space
Something may be contacting the front bumper or side sensors
There is not enough room on both sides of your vehicle in order to park
There is not enough space for the parking maneuver on the opposite side of the parkingspace
Your vehicle is farther than 5 ft (1.5 m) from the parking space
Your vehicle is closer than 16 in. (40 cm) from neighboring parked vehicles
The transmission is in Reverse (R); your vehicle must be moving forward to detect aparking space
Your vehicle is going faster than 20 mph (35 km/h)
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•Driving in reverse faster than 5 mph(8 km/h).
•Backing out of an angled parking spot.
False Alerts
Note:If your vehicle has a factory equippedtow bar and it is towing a trailer, the sensorswill detect the trailer and turn the Blind SpotInformation and Cross Traffic Alert systemsoff to avoid false alerts. For non-factoryequipped tow bars, you may want to turnthe Blind Spot Information System offmanually.
There may be certain instances when thereis a false alert by either the Blind SpotInformation or the Cross Traffic Alertsystems that illuminates the alert indicatorwith no vehicle in the coverage zone. Someamount of false alerts are normal; they aretemporary and self-correct.
System Errors
If either system senses a problem with theleft or right sensor, the Blind SpotInformation System telltale will illuminateand a message will appear in theinformation display.
All other system faults will display onlywith a message in the information display.See Information Messages (page 95).
Switching the Systems Off and On
You can temporarily switch off one or bothsystems in the information display. SeeGeneral Information (page 87). Whenyou switch off the Blind Spot InformationSystem, you will not receive alerts and theinformation display will display a systemoff message. The system switches backon whenever you switch the ignition on.
Note:The Cross Traffic Alert system alwaysswitches on whenever the ignition isswitched on. However, the Blind SpotInformation System will remember the lastselected on or off setting.
One or both systems cannot be switchedoff when MyKey is used. See Principle ofOperation (page 50).
You can also have one or both systemsswitched off permanently at an authorizeddealer. Once switched off, the system canonly be switched back on at an authorizeddealer.
STEERING
Electric Power Steering
WARNINGS
The electric power steering systemhas diagnostic checks thatcontinuously monitor the system toensure proper operation. When a systemerror is detected a steering message willappear in the information display.
The electric power steering systemhas diagnostic checks thatcontinuously monitor the system toensure proper operation of the electronicsystem. When an electronic error isdetected, a message will be displayed inthe information display. If this happens,stop the vehicle in a safe place, and turnoff the engine. After at least 10 seconds,reset the system by restarting the engine,and watch the information display for asteering message. If a steering messagereturns, or returns while driving, take thevehicle to your dealer to have it checked.
Obtain immediate service if a systemerror is detected. You may not noticeany difference in the feel of yoursteering, but a serious condition may exist.Failure to do so may result in loss ofsteering control.
Your vehicle is equipped with an electricpower-assisted steering system. There isno fluid reservoir to check or fill.
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ESSENTIAL TOWING CHECKS
Follow these guidelines to ensure safetowing:
•Do not tow a trailer until you drive yourvehicle at least 1000 miles (1600kilometers).
•Consult your local motor vehicle lawsfor towing a trailer.
•See the instructions included withtowing accessories for the properinstallation and adjustmentspecifications.
•Service your vehicle more frequently ifyou tow a trailer. Refer to yourscheduled maintenance information.
•If you use a rental trailer, follow theinstructions the rental agency givesyou.
You can find information on loadspecification terms found on the tire labeland Safety Compliance label as well asinstructions on calculating your vehicle'sload in the Load Carrying chapter. SeeLoad Limit (page 199).
Remember to account for the trailertongue weight as part of your vehicle loadwhen calculating the total vehicle weight.
Hitches
Do not use a hitch that either clamps ontothe bumper or attaches to the axle.
Distribute the trailer load so 10-15% of thetotal trailer weight is on the tongue.
Safety Chains
Note:Never attach safety chains to thebumper.
Always connect the trailer’s safety chainsto the hook retainers of your vehicle hitch.
To connect the trailer’s safety chains, crossthem under the trailer tongue and allowenough slack for turning tight corners. Donot allow the chains to drag on the ground.
Trailer Brakes
WARNING
Do not connect a trailer's hydraulicbrake system directly to yourvehicle's brake system. Your vehiclemay not have enough braking power andyour chances of having a collision greatlyincrease.
Electric brakes and manual, automatic orsurge-type trailer brakes are safe if youinstall them properly and adjust them tothe manufacturer's specifications. Thetrailer brakes must meet local and federalregulations.
The rating for the tow vehicle's brakingsystem operation is at the gross vehicleweight rating, not the gross combinedweight rating.
Separate functioning brake systemsare required for safe control of towedvehicles and trailers weighing morethan 1500 pounds (680 kilograms)when loaded.
Trailer Lamps
WARNING
Never connect any trailer lamp wiringto the vehicle's tail lamp wiring; thismay damage the electrical systemresulting in a fire. Contact an authorizeddealer as soon as possible for assistancein proper trailer tow wiring installation.Additional electrical equipment may berequired.
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TRANSPORTING THE VEHICLE
If you need to have your vehicle towed,contact a professional towing service or,if you are a member of a roadsideassistance program, your roadsideassistance service provider.
We recommend the use of a wheel lift anddollies or flatbed equipment to tow yourvehicle. Do not tow with a slingbelt. FordMotor Company has not approved aslingbelt towing procedure. Vehicledamage may occur if towed incorrectly, orby any other means.
Ford Motor Company produces a towingmanual for all authorized tow truckoperators. Have your tow truck operatorrefer to this manual for proper hook-upand towing procedures for your vehicle.
It is acceptable to have your front-wheeldrive vehicle towed from the front if usingproper wheel lift equipment to raise thefront wheels off the ground. When towingin this manner, the rear wheels can remainon the ground.
Front-wheel drive vehicles must have thefront wheels placed on a tow dolly whentowing your vehicle from the rear usingwheel lift equipment. This preventsdamage to the transmission.
Towing an all-wheel drive vehicle requiresthat all wheels be off the ground, such asusing a wheel lift and dollies or flatbedequipment. This prevents damage to thetransmission, all-wheel drive system andvehicle.
TOWING THE VEHICLE ON
FOUR WHEELS
Emergency Towing
If your vehicle becomes inoperable(without access to wheel dollies,car-hauling trailer, or flatbed transportvehicle), it can be flat-towed (all wheelson the ground, regardless of the powertrainand transmission configuration) under thefollowing conditions:
•Your vehicle is facing forward fortowing in a forward direction.
•Place the transmission in position N. Ifyou cannot move the transmission intoN, you may need to override it. SeeTransmission (page 153).
•Maximum speed is 35 mph (56 km/h).
•Maximum distance is 50 miles (80kilometers).
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ROADSIDE ASSISTANCE
Vehicles Sold In The U.S.: GettingRoadside Assistance
To fully assist you should you have avehicle concern, Ford Motor Companyoffers a complimentary roadsideassistance program. This program isseparate from the New Vehicle LimitedWarranty. The service is available:
•24 hours, seven days a week.
•for the coverage period listed on theRoadside Assistance Card included inyour Owner's Manual portfolio.
Roadside assistance will cover:
•a flat tire change with a good spare, ifprovided with the vehicle (exceptvehicles that have been supplied witha tire inflation kit).
•battery jump start.
•lock-out assistance (key replacementcost is the customer's responsibility).
•fuel delivery — Independent ServiceContractors, if not prohibited by state,local or municipal law, shall deliver upto 2.0 gallons (7.5 liters) of gasoline or5.0 gallons (18.9 liters) of diesel fuelto a disabled vehicle. Fuel deliveryservice is limited to two no-chargeoccurrences within a 12-month period.
•winch out — available within 100 feet(30.5 meters) of a paved or countymaintained road, no recoveries.
•towing — Ford and Lincoln eligiblevehicles towed to an authorized dealerwithin 35 miles (56.3 kilometers) of thedisablement location or to the nearestauthorized dealer. If a memberrequests to be towed to an authorizeddealer more than 35 miles (56.3kilometers) from the disablementlocation, the member shall beresponsible for any mileage costs inexcess of 35 miles (56.3 kilometers).
Trailers shall be covered up to $200 if thedisabled eligible vehicle requires service atthe nearest authorized dealer. If the traileris disabled, but the towing vehicle isoperational, the trailer does not qualify forany roadside services.
Vehicles Sold In The U.S. : UsingRoadside Assistance
Complete the roadside assistanceidentification card and place it in yourwallet for quick reference. This card isfound in the owner's information portfolioin the glove compartment.
U.S. Ford vehicle customers who requireRoadside Assistance, call 1-800-241-3673.
If you need to arrange roadside assistancefor yourself, Ford Motor Company willreimburse a reasonable amount for towingto the nearest dealership within 35 miles(56.3 kilometers). To obtainreimbursement information, U.S. Fordvehicle customers call 1-800-241-3673.Customers will be asked to submit theiroriginal receipts.
Vehicles Sold In Canada : GettingRoadside Assistance
Canadian customers who require roadsideassistance, call 1-800-665-2006.
Vehicles Sold In Canada : UsingRoadside Assistance
For your convenience, you may completethe roadside assistance identification cardfound in the centerfold of your warrantyguide and retain for future reference.
Canadian roadside coverage and benefitsmay differ from the U.S. coverage. If yourequire more information, please refer tothe coverage section of your warrantyguide, call us in Canada at1-800-665-2006, or visit our website atwww.ford.ca.
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GETTING THE SERVICES YOU
NEED
Warranty repairs to your vehicle must beperformed by an authorized dealer. Whileany authorized dealer handling your vehicleline will provide warranty service, werecommend you return to your sellingauthorized dealer who wants to ensureyour continued satisfaction.
Please note that certain warranty repairsrequire special training and equipment, sonot all authorized dealers are authorizedto perform all warranty repairs. This meansthat, depending on the warranty repairneeded, you may have to take your vehicleto another authorized dealer.
A reasonable time must be allowed toperform a repair after taking your vehicleto the authorized dealer. Repairs will bemade using Ford or Motorcraft® parts, orremanufactured or other parts that areauthorized by Ford.
Away From Home
If you are away from home when yourvehicle needs service, contact the FordCustomer Relationship Center or use theonline resources listed below to find thenearest authorized dealer.
In the United States:
Mailing address
Ford Motor CompanyCustomer Relationship CenterP.O. Box 6248Dearborn, MI 48121
Telephone
1-800-392-3673 (FORD)(TDD for the hearing impaired:1-800-232-5952)
Online
Additional information and resources areavailable online at www.fordowner.com
These are some of the items that can befound online:
•U.S. dealer locator by Dealer Name,City/State, or Zip Code
•Owner Manuals
•Maintenance Schedules
•Recalls
•Ford Extended Service Plans
•Ford Genuine Accessories
•Service specials and promotions.
In Canada:
Mailing address
Customer Relationship CentreFord Motor Company of Canada, LimitedP.O. Box 2000Oakville, Ontario L6K 0C8
Telephone
1-800-565-3673 (FORD)
Online
www.ford.ca
Additional Assistance
If you have questions or concerns, or areunsatisfied with the service you arereceiving, follow these steps:
1.Contact your Sales Representative orService Advisor at your selling/servicingauthorized dealer.
2.If your inquiry or concern remainsunresolved, contact the Sales Manager,Service Manager or Customer RelationsManager.
3.If you require assistance or clarificationon Ford Motor Company policies,please contact the Ford CustomerRelationship Center.
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In order to help you serve you better,please have the following informationavailable when contacting a CustomerRelationship Center:
•Vehicle Identification Number.
•Your telephone number (home andbusiness).
•The name of the authorized dealer andcity where located.
•The vehicle’s current odometer reading.
In some states, you must directly notifyFord in writing before pursuing remediesunder your state’s warranty laws. Ford isalso allowed a final repair attempt in somestates.
In the United States, a warranty disputemust be submitted to the BBB AUTO LINEbefore taking action under theMagnuson-Moss Warranty Act, or to theextent allowed by state law, beforepursuing replacement or repurchaseremedies provided by certain state laws.This dispute handling procedure is notrequired prior to enforcing state createdrights or other rights which are independentof the Magnuson-Moss Warranty Act orstate replacement or repurchase laws.
IN CALIFORNIA (U.S. ONLY)
California Civil Code Section 1793.2(d)requires that, if a manufacturer or itsrepresentative is unable to repair a motorvehicle to conform to the vehicle’sapplicable express warranty after areasonable number of attempts, themanufacturer shall be required to eitherreplace the vehicle with one substantiallyidentical or repurchase the vehicle andreimburse the buyer in an amount equal tothe actual price paid or payable by theconsumer (less a reasonable allowancefor consumer use). The consumer has theright to choose whether to receive a refundor replacement vehicle.
California Civil Code Section 1793.22(b)presumes that the manufacturer has hada reasonable number of attempts toconform the vehicle to its applicableexpress warranties if, within the first 18months of ownership of a new vehicle orthe first 18000 miles (29 000 km),whichever occurs first:
1.Two or more repair attempts are madeon the same non-conformity likely tocause death or serious bodily injury OR
2.Four or more repair attempts are madeon the same nonconformity (a defector condition that substantially impairsthe use, value or safety of the vehicle)OR
3.The vehicle is out of service for repairof nonconformities for a total of morethan 30 calendar days (not necessarilyall at one time).
In the case of 1 or 2 above, the consumermust also notify the manufacturer of theneed for the repair of the nonconformityat the following address:
Ford Motor Company16800 Executive Plaza DriveMail Drop 3NE-BDearborn, MI 48126
You are required to submit your warrantydispute to BBB AUTO LINE before assertingin court any rights or remedies conferredby California Civil Code Section 1793.22(b).You are also required to use BBB AUTOLINE before exercising rights or seekingremedies created by the FederalMagnuson-Moss Warranty Act, 15 U.S.C.sec. 2301 et seq. If you choose to seekredress by pursuing rights and remediesnot created by California Civil Code Section1793.22(b) or the Magnuson-MossWarranty Act, resort to BBB AUTO LINE isnot required by those statutes.
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THE BETTER BUSINESS
BUREAU (BBB) AUTO LINE
PROGRAM (U.S. ONLY)
Your satisfaction is important to FordMotor Company and to your dealer. If awarranty concern has not been resolvedusing the three-step procedure outlinedearlier in this chapter in the Getting theServices you need section, you may beeligible to participate in the BBB AUTOLINE program.
The BBB AUTO LINE program consists oftwo parts – mediation and arbitration.During mediation, a representative of theBBB will contact both you and Ford MotorCompany to explore options for settlementof the claim. If an agreement is not reachedduring mediation or you do not want toparticipate in mediation, and if your claimis eligible, you may participate in thearbitration process. An arbitration hearingwill be scheduled so that you can presentyour case in an informal setting before animpartial person. The arbitrator willconsider the testimony provided and makea decision after the hearing.
Disputes submitted to the BBB AUTO LINEprogram are usually decided within fortydays after you file your claim with the BBB.You are not bound by the decision, andmay reject the decision and proceed tocourt where all findings of the BBB AutoLine dispute, and decision, are admissiblein the court action. Should you choose toaccept the BBB AUTO LINE decision, Fordis then bound by the decision, and mustcomply with the decision within 30 daysof receipt of your acceptance letter.
BBB AUTO LINE Application: Using theinformation provided below, please call orwrite to request a program application.You will be asked for your name andaddress, general information about yournew vehicle, information about yourwarranty concerns, and any steps you have
already taken to try to resolve them. ACustomer Claim Form will be mailed thatwill need to be completed, signed andreturned to the BBB along with proof ofownership. Upon receipt, the BBB willreview the claim for eligibility under theProgram Summary Guidelines.
You can get more information bycalling BBB AUTO LINE at1-800-955-5100, or writing to:
BBB AUTO LINE4200 Wilson Boulevard, Suite 800Arlington, Virginia 22203-1833
BBB AUTO LINE applications can also berequested by calling the Ford MotorCompany Customer Relationship Centerat 1-800-392-3673.
Note:Ford Motor Company reserves theright to change eligibility limitations, modifyprocedures, or to discontinue this processat any time without notice and withoutobligation.
UTILIZING THE
MEDIATION/ARBITRATION
PROGRAM (CANADA ONLY)
For vehicles delivered to authorizedCanadian dealers. In those cases whereyou continue to feel that the efforts by Fordof Canada and the authorized dealer toresolve a factory-related vehicle serviceconcern have been unsatisfactory, Ford ofCanada participates in an impartial thirdparty mediation/arbitration programadministered by the Canadian MotorVehicle Arbitration Plan (CAMVAP).
The CAMVAP program is a straight forwardand relatively speedy alternative to resolvea disagreement when all other efforts toproduce a settlement have failed. Thisprocedure is without cost to you and isdesigned to eliminate the need for lengthyand expensive legal proceedings.
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