FORD FUSION ENERGI 2020 Owners Manual

Voice command issues
Possible solution(s)
Possible cause(s)
Issue
Review the phone voice
commands and the media voice commands at the
beginning of their respective sections.
You may be using the wrong
voice commands.
SYNC does not understand what I am saying. After pressing the voice icon,
wait until after the tonesounds and Listening
appears before saying a
command. Any command
spoken before this does not register with the system.
You may be speaking too
soon or at the wrong time.
Review the media voice
commands at the beginning of the media section.
You may be using the wrong
voice commands.
SYNC does not understand
the name of a song or artist. Say the song or artist
exactly as listed. If you say "Play Artist Prince", the
system does not play music
by Prince and the Revolution or Prince and the NewPower Generation.
You may be saying the
name differently than the way you saved it.
Make sure you are saying thecomplete title, such as
"California remix featuring Jennifer Nettles".
If the song titles are in all CAPS, you have to spell
them. LOLA requires you to say "L-O-L-A".
The system may not be
reading the name the same way you are saying it. Do not use special charac-
ters in the title. The system does not recognize them.
Review the Phone voice
commands at the beginning of the phone section.
You may be using the wrong
voice commands.
SYNC does not understand
or is calling the wrong
contact when I want to make a call.
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Voice command issues
Possible solution(s)
Possible cause(s)
Issue
Make sure you are saying the
contacts exactly as they arelisted. For example, if you save a contact as JoeWilson, say "Call Joe Wilson".
Using the SYNC phone
menu, open the phonebook and scroll to the name
SYNC is having trouble
understanding. SYNC will
read the name to you, giving you some idea of the
pronunciation SYNC is expecting.
You may be saying the
name differently than the way you saved it.
The system works better if
you list full names, such as "Joe Wilson" rather than "Joe".
The system may not be
reading the name the same way you are saying it.
Do not use special charac-ters, such as 123 or ICE, as
the system does not recog- nize them.
Contacts in your phonebook
may be very short and
similar, or they may contain special characters.
If a contact is in CAPS, youhave to spell it. JAKE
requires you to say "Call J- A-K-E".
Your phonebook contacts
may be in CAPS. AppLink issues
Possible solution(s)
Possible cause(s)
Issue
Ensure you have a compat-
ible smartphone; an Android with OS 2.3 or higher or aniPhone 3GS or newer with
iOS 5.0 or higher. Addition- ally, ensure your phone is
An AppLink capable phone
is not connected to SYNC.
AppLink Mobile Applica-
tions: When I select "Find
New Apps," SYNC does not find any applications.
paired and connected to
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Fusion Energi (CC7) Hybrid Electric Vehicle (HEV)/Plug-In Hybrid Electric Vehicle (PHEV), Canada/United States of America, enUSA, Edition date: 201905, Second-Printing SYNC™ (If Equipped)

AppLink issues
Possible solution(s)
Possible cause(s)
Issue
SYNC in order to find
AppLink-capable apps on your device. iPhone users must also connect to
SYNC's USB port with an Apple USB cable.
Ensure you have down-
loaded and installed the latest version of the app
from your phone's app store.
Ensure the app is running on your phone. Some apps
AppLink-enabled apps are
not installed and running on your mobile device.
My phone is connected, but
I still cannot find any apps. require you to register or
login on the app on the
phone before using them with AppLink. Also, some may have a "Ford SYNC"
setting, so check the app's
settings menu on the phone.
Closing and restarting apps may help SYNC find the
application if you cannot
discover it inside the vehicle. On an Android device, if
apps have an "Exit' or 'Quit'
Sometime apps do not
properly close and re-open their connection to SYNC, over ignition cycles, for example.
My phone is connected, my
app(s) are running, but I still cannot find any apps. option, select that then
restart the app. If the app
does not have that option, you can also manually
"Force Close" the app by
going to the phone's settings
menu, selecting 'Apps.' then finding the particular app
and choosing 'Force stop.' Don't forget to restart the
app afterwards, then select "Find New Apps" on SYNC.
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AppLink issues
Possible solution(s)
Possible cause(s)
Issue
On an iPhone with iOS7+, toforce close an app, doubletab the home button then
swipe up on the app to close it. Tab the home button
again, then select the app again to restart it. After a
few seconds, the app should then appear in SYNC'sMobile App's Menu.
Reset the Bluetooth on your phone by turning it off and
then turning Bluetooth back
on. If you are in your vehicle, SYNC should be able to
automatically re-connect to your phone if you press the "Phone" button.
There is a Bluetooth bug on
some older versions of theAndroid operating systemthat may cause apps that
were found on your previous
vehicle drive to not be found
again if you have not turned off Bluetooth.
My Android phone is
connected, my app(s) are running, I restarted them,but I still cannot find any apps.
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Fusion Energi (CC7) Hybrid Electric Vehicle (HEV)/Plug-In Hybrid Electric Vehicle (PHEV), Canada/United States of America, enUSA, Edition date: 201905, Second-Printing SYNC™ (If Equipped)

AppLink issues
Possible solution(s)
Possible cause(s)
Issue
Unplug the USB cable fromthe phone, wait a moment, and plug the USB cable
back in to the phone. After a
few seconds, the app should appear in SYNC's Mobile
Apps Menu. If not, "Force
Close" the application and restart it.
The USB connection to
SYNC may need to be reset.
My iPhone phone is
connected, my app is
running, I restarted the app but I still cannot find it on SYNC.
Try increasing the Bluetoothvolume of the device by
using the device's volume control buttons which are most often found on the side of the device.
The bluetooth volume on
the phone may be low.
I have an Android phone. I
found and started my media
app on SYNC, but there is no sound or the sound is very low.
Force close or uninstall the
apps you do not want SYNC
to find. If the app has a "Ford SYNC" setting, disable that
setting in the app's settings menu on the phone.
Some Android devices have
a limited number of
bluetooth ports apps can
use to connect. If you have
more AppLink apps on your phone than the number ofavailable Bluetooth ports,
you will not see all of your
apps listed in SYNC's mobile apps menu.
I can only see some of the
AppLink apps running on my phone listed in SYNC'sMobile Apps Menu. SYNC System Reset
The SYNC system in your vehicle has System Reset feature that can be performed if
the function of a SYNC feature is lost. This reset is intended to restore functionality and will not erase any information previously stored in the system (Such as paired devices, phonebook, call history, text messages, or user settings). To perform a System Reset,press and hold the Seek Up (>>) button while pressing and holding the Radio Power button. Release both buttons after 2-3 seconds. Please allow a few minutes for thereset to complete. After a few minutes has passed you can resume using the SYNC system.
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GENERAL INFORMATION
WARNING: Driving while distracted
can result in loss of vehicle control, crash
and injury. We strongly recommend that
you use extreme caution when using any
device that may take your focus off the
road. Your primary responsibility is the
safe operation of your vehicle. We
recommend against the use of any
hand-held device while driving and
encourage the use of voice-operated
systems when possible. Make sure you
are aware of all applicable local laws
that may affect the use of electronic
devices while driving.
About SYNC
The system allows you to interact with the
entertainment, information and
communication systems on your vehicle
using voice commands and a touchscreen.
The system provides easy interaction with
audio, phone, navigation, mobile apps and
settings.
Note: You can switch the system on and
use it for up to an hour without switching
the ignition on.
Note: You can use the system after you
switch the ignition off for up to 10 minutes
or until you open a door.
Note: For your safety, some features are
speed-dependent. Their use is limited to
when your vehicle speed is less than 3 mph
(5 km/h). Using the Touchscreen
Status bar.
A
Home screen.
B
Clock. See Settings (page 403).
C
Outside air temperature.
D
Feature bar.
E
Status Bar Cell phone microphone muted.
Audio system muted.
Software update installed.
Wi-Fi connected.
Cell phone roaming.
Text message received.
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Automatic crash notification
system off.
Cell phone network signal
strength.
Vehicle data sharing on.
Vehicle location sharing on.
Vehicle data and vehicle location
sharing on.
Wireless charger active.
Feature Bar Select to use the radio, a USB, a
media player or a Bluetooth
device. See Entertainment
(page 361). Select to adjust climate settings
See
Climate (page 371).
Select to make calls and access
the phonebook on your cell
phone. See
Phone (page 373).
Select to use the navigation
system.
See Navigation (page
375). Select to search for and use
compatible apps on your iOS or
Android device. See Apps (page
400
). Select to adjust system settings.
See
Settings (page 403).
Cleaning the Touchscreen
See
Cleaning the Interior (page 278). Updating the System
Updating the System Using a USB Drive
Downloading an Update
1. Go to the SYNC update page on the
local Ford website.
2. Download the update.
Note: The website notifies you if an update
is available.
3. Insert a USB drive into your computer.
Note: The USB drive needs to be empty and
meet the minimum requirements detailed
on the website.
4. Follow the instructions provided to download the update to the USB drive.
Installing an Update
Note: You can use the system when an
installation is in progress.
1. Disconnect all other USB devices from
the USB ports.
2. Connect the USB drive with the update
to a USB port.
Note: Installation starts automatically
within 10 minutes.
Updating the System Using a Wi-Fi
Network Connection
Connecting to a Wi-Fi Network Select the settings option on the
feature bar.
1. Select
Automatic Updates.
2. Select
System Wi-Fi.
3. Switch
System Wi-Fi on.
4. Select
Available Wi-Fi Networks.
5. Select an available Wi-Fi network.
Note: Enter the network password to
connect to a secure network.
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Fusion Energi (CC7) Hybrid Electric Vehicle (HEV)/Plug-In Hybrid Electric Vehicle (PHEV), Canada/United States of America, enUSA, Edition date: 201905, Second-Printing SYNC™ 3
(If Equipped) E100027 E283811 E280315 E280315

Switching Automatic System Updates
On
Select the settings option on the
feature bar.
1. Select Automatic Updates.
2. Switch
Automatic System Updates
on.
The system is now set to check for and
receive system updates when it is
connected to a Wi-Fi network.
Note: You can use the system when a
download is in progress.
Note: If the system is disconnected from
the Wi-Fi network when a download is in
progress, the download continues the next
time the system is connected to a Wi-Fi
network.
Additional Information and
Assistance
For additional information and assistance,
we recommend that you contact an
authorized dealer or refer to the local Ford
website. USING VOICE RECOGNITION
The system allows you to interact with the
entertainment, information and
communication systems on your vehicle
using voice commands. This allows you
to keep your hands on the steering wheel
and focus on what is in front of you. Press the voice control button
on the steering wheel and wait
for the voice prompt.
Note: Press the voice control button again
to interrupt a voice prompt and begin
speaking.
Note: Turn the volume control when a voice
prompt plays to adjust the volume.
Note: Press and hold the voice control
button on the steering wheel to use Siri on
your iOS device.
The following voice commands are
designed to help you from any screen:
• List of Commands
• Help
The following tables list some of the more
frequently used voice commands. For a
complete list of voice commands, refer to
our website.
General Description
Voice Command
Get a list of voice commands for a specific feature. 1
___ List of Commands
Cancel an active voice session.
Cancel
Get a list of voice commands for a specific feature. 1
___ Help
Return to the previous screen.
Go back
Go to the main menu.
Main Menu
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Description
Voice Command
Go to the next page.
Next Page
Go to the previous page.
Previous Page
1 Add the name of the feature to the command.
Entertainment
Audio Source Description
Voice Command
Use the radio.
Radio
Use the CD player.
CD Player
Use a Bluetooth device.
Bluetooth Stereo
Use a USB or media player.
USB
Radio Description
Voice Command
Listen to AM radio.
AM
Tune to a specific AM frequency.1
AM ___
Listen to SiriusXM radio.2
Sirius Channel ___
Listen to FM radio.
FM
Tune to a specific FM frequency.1
FM ___
1 Add the radio frequency to two decimal places to the command.
2 You can say the Sirius channel name or number such as "Sirius Channel 16" or "Sirius
The Pulse".
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USB and Media Player
Description
Voice Command
Play your music by category. 1
Play Album ___
Play Artist ___
Play Genre ___
Play Playlist ___
Play Song ___
Play Audiobook ___
Play Podcast ___
Browse music on a USB device.
Browse All Albums
Browse All Artists
Browse All Audiobooks
Browse All Genres
Browse All Playlists
Browse All Podcasts
Browse All Songs
Browse your music by category on a USB device. 1
Browse Album ___
Browse Artist ___
Browse Audiobook ___
Browse Genre ___
Browse Playlist ___
Browse Podcast ___
1 Add an album name, artist name, audiobook name, genre name, playlist name, podcast
name or track name to the command. Say the name exactly as it appears on your device.
Climate (If Equipped)
You can control the temperature of the
vehicle using voice commands. ___ is a dynamic listing, meaning that for
climate voice commands it can be the
desired degrees for the temperature
setting.
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(If Equipped)