tow FORD FUSION/HYBRID 2020 Repair Manual

Action and Description
Menu Item
Replay audio on the current channel. You can replay approx-
imately 45 minutes of audio as long as you remain tuned to
the current station. Changing stations erases the previous
audio.
Replay
When you are in replay mode, you are not
able to select a different preset until you
return to live audio. Pressing this button
returns you to the live broadcast.
Live
Save the current song, artist, or team as a favorite. The system
alerts you when it plays again on any channel.
ALERT
Selecting this button allows you to enable and edit alerts. See
Settings (page 403).
Memory Presets
To set a preset, tune to the station then
press and hold one of the memory preset
buttons. The audio mutes briefly while the
system saves the station and returns once
the station is stored. You may be able to add additional preset
pages using the settings option on the
feature bar.
Satellite Radio Electronic Serial
Number (ESN)
You need your ESN to activate, modify or
track your satellite radio account. See
Settings
(page 403).
SiriusXM Satellite Radio Reception Factors and Troubleshooting Potential Reception Issues
For optimal reception performance, keep the antenna clear
of snow and ice build-up and keep luggage and other
materials as far away from the antenna as possible.
Antenna obstructions
Hills, mountains, tall buildings, bridges, tunnels, freeway
overpasses, parking garages, dense tree foliage and thunder-
storms can interfere with your reception.
Terrain
When you pass a ground-based broadcast-repeating tower,
a stronger signal may overtake a weaker one and the audio
system may mute.
Station overload
Your display may show ACQUIRING... to indicate the interfer-
ence and the audio system may mute.
Satellite radio signal
interference
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(If Equipped)

Troubleshooting Tips
Action
Cause
Message
No action required. This
message should disappear
shortly.
Radio requires more than two
seconds to produce audio for
the selected channel.
Acquiring Signal
If this message does not clear
shortly, or with an ignition key
cycle, your receiver may have
a fault. See an authorized
dealer for service.
There is an internal module or
system failure present.
Satellite antenna fault
SIRIUS system failure
Tune to another channel or
choose another preset.
The channel is no longer avail-
able.
Invalid Channel
Contact SiriusXM at 1-888-
539-7474 to subscribe to the
channel, or tune to another
channel.
Your subscription does not
include this channel.
Unsubscribed Channel
The signal is blocked. When
you move into an open area,
the signal should return.
The signal is lost from the Siri-
usXM satellite or SiriusXM
tower to your vehicle antenna.
Satellite acquiring
signal…
No action required. The
process may take up to three
minutes.
Update of channel program-
ming in progress.
Updating…
Contact SiriusXM at 1-888-
539-7474 to resolve subscrip-
tion issues.
Your satellite service is no
longer available.
Questions? Call 1-
888-539-7474
Use the channel guide or the
Sirius XM Settings tile to turn
off the Lock or Skip function on
that station.
All the channels in the selected
category are either skipped or
locked.
None found. Check
channel guide.
No action required.
SiriusXM has updated the
channels available for your
vehicle.
SIRIUS Subscription
updated
HD Radio ™ Information (If
Available)
To activate HD radio, please see the Radio
Settings in the Settings Chapter. See
Settings (page 403). Note:
HD Radio broadcasts are not
available in all markets.
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(If Equipped)

Setting a Destination Using the Map
Screen
Re-center the map.
A
Selected location.
B
3D map rotation. Swipe left or
right.
C
Start route guidance.
D
Destination name.
E
Select the location on the map.
Select Start to begin route guidance.
Changing the Format of the Map
Display the map in one of the following
formats:
• A two-dimensional map with the
direction you are traveling toward the
top of the screen.
• A two-dimensional map with north
toward the top of the screen.
• A three-dimensional map with the
direction you are traveling toward the
front. Zoom
Display more or less detail on the map.
Note:
You can use pinch gestures to zoom
in and out. Place two fingers on the screen
and move them apart to zoom in. Place two
fingers on the screen and bring them
together to zoom out.
Route Guidance Turn indicator. Select to hear the
last voice prompt.
A
Point of interest.
B
Estimated time of arrival,
distance to destination or time
to destination.
C
Current road.
D
Mute guidance prompts.
E
Cancel route guidance.
F
Note: To change guidance prompt volume,
turn the volume control when a guidance
prompt plays.
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(If Equipped)E297559 F
AE297560

Description
Item
Item
The vehicle is driving in
electric mode (the power
is coming from the elec-
tric motor). The gasoline
engine is off in this mode.
Status: Electric Drive
The high-voltage battery
charging from the char-
ging station is complete.
Status: Charge Complete
(Energi Only)
Shows the direction of power flow between the
wheels and the electric motor.
Motor-to-Wheel Flow
B
Represents the hybrid electric motor. The higher the
motor power is, the larger the circle around this node.
Any time the vehicle is ready to be driven, the motor
node illuminates.
Electric Motor
C
Shows the direction of power flow between the high-
voltage battery and the electric motor. Flow toward
the motor indicates the battery is providing power to
accelerate the vehicle (discharging the battery). Flow
toward the battery indicates the electric motor is
providing power to the battery (charging the battery).
1
Battery-to-
Motor Flow
D
Appears when you plug your vehicle into the charging
station. When charging the high voltage battery from
the charging station, you can see flow from the plug
to the battery on the screen.
(Energi
Only)
Plug
E
Includes all power usage from the low voltage
accessories such as the climate control fan, head-
lights and heated seats. The higher the power usage
is from these accessories, the larger the circle around
the node. This node illuminates anytime the vehicle
is on since there is always some low level power in
use.
2
Other
F
Includes the power usage from the high-voltage
climate control components such as the electric A/
C compressor and the electric heater (Energi only).
The higher the power usage is from these compon-
ents, the larger the circle around this node.
2,3
Climate
G
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Fusion Energi (CC7) Hybrid Electric Vehicle (HEV)/Plug-In Hybrid Electric Vehicle (PHEV), Canada/United States of America, enUSA, Edition date: 201905, Second-Printing SYNC™ 3 (If Equipped)

PROTECT YOURSELF FROM THE RISING
COST OF VEHICLE REPAIRS WITH A FORD
PROTECT EXTENDED SERVICE PLAN.
Ford Protect Extended Service
Plans (U.S. Only)
Ford Protect extended service plan means
peace of mind. It’
s the extended service
plan backed by Ford Motor Company, and
provides more protection beyond the New
Vehicle Limited Warranty coverage. When
you visit your Ford Dealer, Insist on Ford
Protect extended service plans!
Ford Protect Can Quickly Pay for Itself
One trip to the Service Center could easily
exceed the price of your Ford Protect
extended service plan. With Ford Protect
extended service plan you minimize your
risk for unexpected repair bills and rising
repair costs.
Up to 1,000+ Covered Vehicle
Components
There are four mechanical Ford Protect
extended service plans with different levels
of coverage. Ask your authorized dealer for
details.
1. PremiumCARE - Our most comprehensive coverage. With over
1,000 covered components, this plan
is so complete it’ s probably easier to
list what’ s not covered.
2. ExtraCARE - Covers 113 components, and includes many high-tech items.
3. BaseCARE - Covers 84 components.
4. PowertrainCARE - Covers 29 critical components.
Ford Protect extended service plans are
honored by all authorized Ford dealers in
the U.S., Canada and Mexico. That means you get:
•
Reliable, quality service at any Ford or
Lincoln dealership.
• Repairs performed by factory trained
technicians, using genuine parts.
Rental Car Reimbursement
1st day Rental Benefit
If you bring your car into your dealer for
service, we ’ll give you a loaner to use for
the day.
Extended Rental Benefits
If your vehicle is kept overnight for covered
repairs, you are eligible for rental car
coverage, including warranty repairs, and
Field Service Actions.
Roadside Assistance
Exclusive 24/7 roadside assistance,
including:
• Towing, flat-tire change and battery
jump starts.
• Out of fuel and lock-out assistance.
• Travel expense reimbursement for
lodging, meals and rental car.
• Assistance for taxi, shuttle, rental car
coverage or other transportation.
Transferable Coverage
If you sell your vehicle before your Ford
Protect extended service plan coverage
expires, you can transfer any remaining
coverage to the new owner. Which should
give you and your potential buyer a little
more peace of mind.
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Less Cost to Properly Maintain Your
Vehicle
Ford Protect extended service plan also
offers a Premium Maintenance Plan that
covers all scheduled maintenance, and
selected wear items. The coverage is
prepaid, so you never have to worry about
the cost of your vehicle
’s maintenance.
Covered maintenance includes:
• Windshield wiper blades.
• Spark plugs.
• The clutch disc (if equipped).
• Brake pads and linings.
• Shock absorbers.
• Struts.
• Engine Belts.
• Engine coolant hoses, clamps and
o-rings.
• Diesel exhaust fluid replenishment (if
equipped).
• Cabin air filter replacement every
20,000 mi (32,000 km) (electric
vehicles only).
Interest Free Finance Options
Just a 5% down payment will provide you
with an affordable, no interest, no fee
payment program allowing you all the
security and benefits Ford Protect
extended service plan has to offer while
paying over time. You are pre-approved
with no credit check or hassles. To learn
more, call our Ford Protect extended
service plan specialists at 800-367-3377.
Ford Protect Extended Service Plan
P.O. Box 321067
Detroit, MI 48232 Ford Protect Extended Service
Plan (CANADA ONLY)
You can get more protection for your
vehicle by purchasing a Ford Protect
extended service plan. Ford Protect
extended service plan is the only service
contract backed by Ford Motor Company
of Canada, Limited. Depending on the plan
you purchase, Ford Protect extended
service plan provides benefits such as:
•
Rental reimbursement.
• Coverage for certain maintenance and
wear items.
• Protection against repair costs after
your New Vehicle Limited Warranty
Coverage expires.
• Roadside Assistance benefits.
There are several Ford Protect extended
service plans available in various time,
distance and deductible combinations.
Each plan is tailored to fit your own driving
needs, including reimbursement for towing
and rental. When you purchase Ford
Protect extended service plan, you receive
added peace-of-mind protection
throughout Canada, the United States and
Mexico, provided by a network of
participating authorized Ford Motor
Company dealers.
Note: Repairs performed outside of Canada
and the United States are not eligible for
Ford Protect extended service plan
coverage.
This information is subject to change. For
more information; visit your local Ford of
Canada dealer or www.ford.ca to find the
Ford Protect extended service plan that is
right for you.
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The following table provides examples of
vehicle use and its impact on oil change
intervals. It is a guideline only. Actual oil
change intervals depend on several factors
and generally decrease with severity of
use.
Normal Maintenance Intervals
Fusion Full Hybrid When to expect the OIL CHANGE REQUIRED Message
Vehicle Use and Example
Interval
Normal
7,500– 10,000 mi
(12,000– 16,000 km) Normal commuting with highway driving.
No, or moderate, load or towing.
Flat to moderately hilly roads.
No extended idling.
Severe
5,000– 7,500 mi
(8,000– 12,000 km) Moderate to heavy load or towing.
Mountainous or off-road conditions.
Extended idling.
Extended hot or cold operation.
Extreme
3,000–5,000 mi
(5,000–8,000 km) Maximum load or towing.
Extreme hot or cold operation. Normal Scheduled Maintenance
1
Change the engine oil and filter. 2
Every 12 months or
10,000 mi (16,000 km) the
oil monitoring system
displays a message in the
information display. Rotate the tires, inspect tire wear and measure tread depth.
Inspect the automatic transmission fluid level. Consult
dealer for requirements.
Inspect the brake pads, shoes, rotors, drums, brake linings,
hoses and the parking brake.
Inspect the engine and motor electronics coolant level/
strength and hoses.
Inspect the exhaust system and heat shields.
Inspect the half-shaft boots.
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Automatic Climate Control - Vehicles
With: Sony Audio System/Touchscreen
Display...........................................................120
Setting the Blower Motor Speed.................. 120
Setting the Temperature................................. 120
Switching Auto Mode On and Off.................121
Switching Defrost On and Off......................... 121
Switching Maximum Air Conditioning On and Off................................................................ 121
Switching Maximum Defrost On and Off........................................................................\
. 121
Switching Recirculated Air On and Off........................................................................\
. 121
Switching the Air Conditioning On and Off........................................................................\
. 121
Switching the Climate Control On and Off........................................................................\
. 121
Automatic Climate Control - Vehicles With: SYNC
...................................................122
Directing Air to the Footwell Air Vents........122
Directing Air to the Instrument Panel Air
Vents................................................................... 122
Setting the Blower Motor Speed................... 122
Setting the Temperature.................................. 122
Switching Auto Mode On and Off................122
Switching Defrost On and Off........................ 123
Switching Maximum Air Conditioning On and Off............................................................... 123
Switching Maximum Defrost On and Off........................................................................\
123
Switching Recirculated Air On and Off........................................................................\
123
Switching the Air Conditioning On and Off........................................................................\
123
Switching the Climate Control On and Off........................................................................\
123
Automatic Climate Control - Vehicles With: Touchscreen Display, Vehicles
Without: Sony Audio System.................119
Accessing the Air Distribution Controls.............................................................. 119
Setting the Blower Motor Speed................... 119
Setting the Temperature.................................. 119
Switching Auto Mode On and Off.................119
Switching Maximum Air Conditioning On and Off................................................................ 119
Switching Maximum Defrost On and Off....................................................................... 120Switching Recirculated Air On and
Off....................................................................... 120
Switching the Air Conditioning On and Off........................................................................\
119
Switching the Climate Control On and Off........................................................................\
119
Automatic High Beam Control..................81
Automatic High Beam Control Indicators
.........................................................81
Automatic Transmission............................173 Brake-Shift Interlock Override....................... 175
If Your Vehicle Gets Stuck In Mud or Snow................................................................... 176
Understanding the Positions of Your Rotary Shift Transmission......................................... 173
Automatic Transmission Fluid Check............................................................264
Autowipers........................................................74 Autowipers Settings............................................ 75
Auxiliary Power Points...............................140 110 Volt AC Power Point................................... 140
12 Volt DC Power Point..................................... 140
Locations............................................................... 140
B
Battery See: Changing the 12V Battery..................... 266
Blind Spot Information System...............212 Switching the System Off and On................213
System Errors....................................................... 213
Using the Blind Spot Information System............................................................... 213
BLIS See: Blind Spot Information System...........212
Body Styling Kits..........................................282
Bonnet Lock See: Opening and Closing the Hood..........256
Booster Seats
...................................................27
Types of Booster Seats...................................... 28
Brake Fluid Check........................................265 Brake Fluid Service Interval........................... 265
Brakes................................................................177 General Information........................................... 177
Breaking-In.....................................................228
Bulb Specification Chart...........................319
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SYNC™ 3 Troubleshooting.....................405
Additional Information and
Assistance......................................................... 417
Apps........................................................................\
. 412
Navigation.............................................................. 411
Personal Profiles................................................. 415
Phone.................................................................... 409
Resetting the System........................................ 417
USB and Bluetooth Audio............................. 406
Voice Recognition............................................. 405
Wi-Fi Connectivity.............................................. 414
SYNC™ Applications and Services........................................................340
911 Assist.............................................................. 340
SYNC Mobile Apps............................................ 342
SYNC™...........................................................336 General Information......................................... 336
SYNC™ Troubleshooting.........................344
T
Technical Specifications See: Capacities and Specifications.............310
The Better Business Bureau (BBB) Auto Line Program (U.S. Only).......................239
Tire Care
..........................................................289
Glossary of Tire Terminology.......................... 291
Information About Uniform Tire Quality Grading............................................................. 289
Information Contained on the Tire Sidewall............................................................ 292
Temperature A B C............................................ 290
Traction AA A B C.............................................. 290
Treadwear............................................................ 290
Tire Inflation When Punctured See: Tire Sealant and Inflator Kit.................283
Tire Pressure Monitoring System..........305 Changing Tires With a Tire Pressure
Monitoring System...................................... 306
Understanding Your Tire Pressure Monitoring System ..................................... 306
Tire Repair Kit See: Tire Sealant and Inflator Kit.................283
Tire Sealant and Inflator Kit
....................283
First Stage: Reinflating the Tire with Sealing
Compound and Air....................................... 285
General Information......................................... 284Second Stage: Checking Tire
Pressure............................................................ 287
Tips for Use of the Kit...................................... 284
What to do after the Tire has been Sealed............................................................... 287
What to do when a Tire Is Punctured........285
Tires See: Wheels and Tires..................................... 283
Towing a Trailer
............................................226
Towing the Vehicle on Four Wheels..........................................................226
Emergency Towing............................................ 226
Recreational Towing......................................... 226
Towing..............................................................226
Traction Control
.............................................181
Principle of Operation........................................ 181
Transmission Code Designation.............313
Transmission...................................................173
Transporting the Vehicle...........................236
U
Under Hood Overview................................257
Unique Driving Characteristics................148
Universal Garage Door Opener...............135 HomeLink Wireless Control System............135
USB Port
.........................................................335
Using Adaptive Cruise Control...............200
Automatic Cancellation.................................. 203
Blocked Sensor.................................................. 205
Canceling the Set Speed................................ 203
Changing the Set Speed................................. 203
Detection Issues................................................ 204
Following a Vehicle............................................ 201
Following a Vehicle to a Complete Stop................................................................... 202
Hilly Condition Usage...................................... 204
Overriding the Set Speed............................... 203
Park Brake Application.................................... 204
Resuming the Set Speed................................ 203
Setting the Adaptive Cruise Speed.............201
Setting the Adaptive Cruise Speed When Your Vehicle is Stationary........................... 201
Setting the Gap Distance............................... 202
Switching Adaptive Cruise Control Off...................................................................... 204
Switching Adaptive Cruise Control On........................................................................\
201
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