reset FORD MONDEO 2014 4.G Owner's Guide

Downloaded from www.Manualslib.com manuals search engine AppLink issues
Possible solution(s)Possible cause(s)Issue
Reset the Bluetooth on your phone byturning it off and then turning Bluetoothback on. If you are in your vehicle, SYNCshould be able to automatically re-connectto your phone if you press the "Phone"button.
There is a bluetooth bugon some order versionsof the Android OS thatmay cause apps thatwere found on yourprevious vehicle drive tonot be found again if youhave not turned offbluetooth.
My Androidphone isconnected, myapp(s) arerunning, Irestarted them,but I still cannotfind any apps.
Unplug the USB cable from the phone, waita moment, and plug the USB cable back into the phone. After a few seconds, the appshould appear in SYNC's Mobile AppsMenu. If not, "Force Close" the applicationand restart it.
The USB connection toSYNC may need to bereset.
My iPhonephone isconnected, myapp is running, Irestarted theapp but I stillcannot find it onSYNC.
Try increasing the Bluetooth volume of thedevice by using the device's volume controlbuttons which are most often found on theside of the device.
The bluetooth volume onthe phone may be low.I have anAndroid phone.I found andstarted mymedia app onSYNC, but thereis no sound orthe sound isvery low.
Force close or uninstall the apps you do notwant SYNC to find. If the app has a "FordSYNC" setting, disable that setting in theapp's settings menu on the phone.
Some Android deviceshave a limited number ofbluetooth ports apps canuse to connect. If youhave more AppLink appson your phone than thenumber of availbleBluetooth ports, you willnot see all of your appslisted in SYNC's mobileapps menu.
I can only seesome of theAppLink appsrunning on myphone listed inSYNC's MobileApps Menu.
342Mondeo (CNG) Vehicles Built From: 08-09-2014 Vehicles Built Up To: 19-04-2015, CG3633en enGBR, Edition date: 10/2014, First PrintingSYNC™

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Adjust the settings for:Sound
Bass
Treble
Midrange
Set Balance and Fade
DSP
EQ Mode
Speed Compensated Volume
Using the Steering Wheel Controls
Depending on your vehicle and optionpackage, you can use your steering wheelcontrols to interact with the touchscreensystem.
•VOL: Control the volume of audiooutput.
•Mute: Mute the audio output.
•Voice: Press to start a voice session.Press again and hold to end a voicesession.
•SEEK and PHONE ACCEPT:
•While in radio mode, press to seekbetween memory presets or pressand hold to seek between stations.
•While in USB or CD mode, press toseek between stations or press andhold to fast seek.
•While in phone mode, press toanswer a call, or to switch betweencalls.
•SEEK and PHONE REJECT:
•While in radio mode, press to seekbetween memory presets or pressand hold to seek between stations.
•While in USB or CD mode, press toseek between stations or press andhold to fast seek.
•While in phone mode, press to enda call, or to reject an incoming call.
•Source: Touch the control repeatedlyto switch between media modes.
•Sound: Touch the control to adjust thesound settings. See Settings (page352).
See Steering Wheel (page 56).
Cleaning the Touchscreen Display
Use a dry, clean, soft cloth. If dirt orfingerprints are still visible, apply a smallamount of alcohol to the cloth. Do not pouror spray alcohol onto the display. Do notuse detergent or any type of solvent toclean the display.
Support
For further support, contact an authorizeddealer. For more information, visit theregional Ford website.
346Mondeo (CNG) Vehicles Built From: 08-09-2014 Vehicles Built Up To: 19-04-2015, CG3633en enGBR, Edition date: 10/2014, First PrintingSYNC™ 2

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WARNING
Driving while distracted can result inloss of vehicle control, crash andinjury. We strongly recommend thatyou use extreme caution when using anydevice that may take your focus off theroad. Your primary responsibility is the safeoperation of your vehicle. We recommendagainst the use of any hand-held devicewhile driving and encourage the use ofvoice-operated systems when possible.Make sure you are aware of all applicablelocal laws that may affect the use ofelectronic devices while driving.
•Do not attempt to service or repair thesystem. Have an authorized dealercheck your vehicle.
•Do not operate playing devices if thepower cords or cables are broken, splitor damaged. Place cords and cablesout of the way, so they do not interferewith the operation of pedals, seats,compartments or safe driving abilities.
•Do not leave playing devices in yourvehicle during extreme conditions as itcould cause them damage. See yourdevice's user guide for furtherinformation.
•For your safety, some SYNC functionsare speed-dependent. Their use islimited to when your vehicle is travelingat speeds under 5 mph (8 km/h).
Make sure that you review your device'smanual before using it with SYNC.
Speed-restricted Features
Some features of this system may be toodifficult to use while your vehicle is movingso they are restricted from use unless yourvehicle is stationary.
See the following chart for more specificexamples.
Restricted features
Editing settings while the rear view camera or active parkassist are active.System Functionality
Playing video.Videos, Photos and Graphics
Composing text messages.Text Messages
Editing preset text messages.
Demo navigation route.Navigation
347Mondeo (CNG) Vehicles Built From: 08-09-2014 Vehicles Built Up To: 19-04-2015, CG3633en enGBR, Edition date: 10/2014, First PrintingSYNC™ 2

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When a cell phone connects to SYNC, thesystem creates a profile that links to thatcell phone. The system creates the profileto offer you more mobile features and tooperate more efficiently. Among otherthings, this profile may contain data aboutyour phonebook, text messages (read andunread) and call history. This includes thehistory of calls when your cell phone wasnot connected to the system. If youconnect a media player, the systemcreates and retains an index of supportedmedia content. The system also records ashort development log of approximately10 minutes of all recent system activity.Use the log profile and other system datato improve the system and help diagnoseany problems that may occur.
The cell phone profile, media player indexand development log remain in the systemunless deleted. They are generallyaccessible in your vehicle only when youconnect your cell phone or media player.If you no longer plan to use the system oryour vehicle, we recommend you completea master reset to erase all storedinformation. See Information Displays(page 86).
Special equipment is required to accesssystem data. Access to your vehicle'sSYNC module is also required. We will notaccess the system data for any purposeother than as described without consent.Examples where we can access systemdata are for a court order, where requiredby law enforcement, other governmentauthorities or other third parties acting withlawful authority. Other parties may seekto access the information independentlyof us. Further privacy information isavailable.
348Mondeo (CNG) Vehicles Built From: 08-09-2014 Vehicles Built Up To: 19-04-2015, CG3633en enGBR, Edition date: 10/2014, First PrintingSYNC™ 2

Downloaded from www.Manualslib.com manuals search engine Accessing and Adjusting Modes Through Your Right Vehicle InformationDisplay
The display is located on the right side ofyour instrument cluster (A). You can useyour steering wheel controls to view andmake minor adjustments to active modeswithout taking your hands off the wheel.For example:
•In Entertainment mode, you can viewwhat is now playing, change the audiosource, select memory presets andmake some adjustments.
•In Phone mode, you can accept orreject an incoming call.
•If your vehicle is equipped withNavigation, you can view the currentroute or activate a route.
Use the OK and arrow buttons on the rightside of your steering wheel to scrollthrough the available modes.
349Mondeo (CNG) Vehicles Built From: 08-09-2014 Vehicles Built Up To: 19-04-2015, CG3633en enGBR, Edition date: 10/2014, First PrintingSYNC™ 2

Downloaded from www.Manualslib.com manuals search engine Ambient Lighting (If Equipped)
When you switch this feature on, ambient
lighting illuminates footwells andcupholders with a choice of colors.
To make adjustments using the touchscreen, select:
Action and DescriptionMenu Item
Press the settings icon.Settings
Vehicle
Ambient Lighting
•You can then touch the desired color.
•Use the scroll bar to increase or decrease the intensity.
•To switch the feature on or off, press the power button.
Camera Settings
This menu allows you to accesssettings for your rear viewcamera.
To make adjustments using the touchscreen, select:
Action and DescriptionMenu Item
Press the settings icon.Settings
Vehicle
Camera Settings
Then select from the following:
Enhanced Park Aids
Rear Camera Delay
You can find more information on the rear view camera system in another chapter. SeeParking Aids (page 167).
Enable Valet Mode
Valet mode allows you to lockthe system. No information isaccessible until the system isunlocked with the correct PIN.
Note:If the system locks, and you need toreset the PIN, enter 3681 and the systemunlocks.
356Mondeo (CNG) Vehicles Built From: 08-09-2014 Vehicles Built Up To: 19-04-2015, CG3633en enGBR, Edition date: 10/2014, First PrintingSYNC™ 2

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Install any downloaded applications or view the currentsoftware licenses.Install Applications
Select to restore factory defaults. This erases all personalsettings and personal data.Master Reset
* The options include: English, Spanish, French, Portuguese, German, Italian, Dutch,Swedish, Polish, Turkish and Russian. Only four of these languages are available for voiceinput and output, depending on your location.
Voice Control
To make adjustments using the touchscreen, select:
Action and DescriptionMenu Item
Settings
Voice Control
Then select from the following:
Standard interaction mode provides more detailed interactionand guidance. Advanced mode has less audible interactionand more tone prompts.
Interaction Mode
Have the system ask you short questions if it has not clearlyheard or understood your request.Confirmation Prompts
Note: Even with confirmation prompts turned off, the systemmay occasionally ask you to confirm settings.
Candidate lists are possible results from your voicecommands. The system simply makes a best guess at yourrequest with these turned off.
Media Candidate Lists
Candidate lists are possible results from your voicecommands. The system simply makes a best guess at yourrequest with these turned off.
Phone Candidate Lists
This allows you to adjust the system’s voice volume level.Voice Control Volume
358Mondeo (CNG) Vehicles Built From: 08-09-2014 Vehicles Built Up To: 19-04-2015, CG3633en enGBR, Edition date: 10/2014, First PrintingSYNC™ 2

Downloaded from www.Manualslib.com manuals search engine ENTERTAINMENT
Action and DescriptionMessage
AMA
FMB
DABC
CDD
USBE
Touch this button to scrolldown for more options, such asSD Card, BT Stereo and A/V In
F
These buttons change with themedia mode you are in.G
Radio memory presets and CDcontrols.H
Note:Some features may not be availablein your area. Contact an authorized dealerfor more information.
You can access these options using thetouchscreen or voice commands.
AM/FM Radio
Touch the AM or FM tab to listento the radio.
To change between AM and FM presets,just touch the AM or FM tab.
Memory Presets
Save a station by pressing and holding oneof the memory preset areas. There is a briefmute while the radio saves the station.Sound returns when finished.
TA
When active TA interrupts active audiosource to provide incoming trafficannouncements.
Scan
Touch this button to scan through AM orFM band. The system will remain on anystrong station for 10 seconds. The light onthe button illuminates when the feature ison.
366Mondeo (CNG) Vehicles Built From: 08-09-2014 Vehicles Built Up To: 19-04-2015, CG3633en enGBR, Edition date: 10/2014, First PrintingSYNC™ 2

Downloaded from www.Manualslib.com manuals search engine Note:Your vehicle may not have all thesesound settings.Radio Voice Commands
Press the voice button and when prompted say:
Voice command
Radio
Then you can say a command similar to the following:
Say a frequency or preset.FM
Say a frequency or preset.DAB
Off
help
CD
To access, press the lower left corneron the touchscreen, then select:
Menu Item
CD
368Mondeo (CNG) Vehicles Built From: 08-09-2014 Vehicles Built Up To: 19-04-2015, CG3633en enGBR, Edition date: 10/2014, First PrintingSYNC™ 2

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Touch this button to accessand call any contacts in yourpreviously downloadedphonebook. The systemplaces the entries in alpha-betical categories summar-ized at the top of the screen
Phone-book
To turn on contact picturesettings, if your devicesupports this feature, select:
Phone
Settings
Manage Phonebook
Display Photos from Phone-book
Certain smartphones maysupport transferring streetaddresses when listed withphonebook contact informa-tion. If your cell phonesupports this feature, youcan select and use theseaddresses as destinationsand save them as favorites.
Note: This is a cell phone-dependent feature. If yourcell phone does not supportdownloading call historyusing Bluetooth, SYNC keepstrack of calls made with theSYNC system.
CallHistory
After you connect yourBluetooth-enabled cellphone to SYNC, you canaccess any previously dialed,received or missed calls. Youcan also choose to savethese to:
Action and DescriptionMenu Item
Quick DialFavorites
Send text messages usingthe touchscreen. See TextMessaging later in thissection.
Messaging
Touch this button to accessvarious phone settings, forexample turning Bluetoothon and off, managing yourphonebook and more. SeePhone Settings later in thissection
Settings
Text Messaging
Note:Downloading and sending textmessages using Bluetooth are cellphone-dependent features.
Note:Certain features in text messagingare speed-dependent and not availablewhen your vehicle is traveling at speeds over5.0 mph (8 km/h).
Note:SYNC does not download read textmessages from your cell phone.
You can send and receive text messagesusing Bluetooth, read them aloud andtranslate text messaging acronyms, forexample LOL.
Touch the top left corner of the display,then select:
Menu Item
Phone
Messaging
Then any of the following:
Listen (speaker icon)
Dial
Send Text
379Mondeo (CNG) Vehicles Built From: 08-09-2014 Vehicles Built Up To: 19-04-2015, CG3633en enGBR, Edition date: 10/2014, First PrintingSYNC™ 2