service FORD MUSTANG 1996 4.G Owner's Manual

198 [DR22955(M )05/95]If your vehicle has a manual transmission and
you are towing a trailer, you should select gear
positions which will avoid jerking or excessive
engine speed. If you need to drive excessively in
1 (First) or 2 (Second), it may indicate that the
trailer is too big or heavily loaded for your
vehicle's drivetrain. Continuous driving in these
two gears while towing a trailer is not
recommended.
[DR22960(M )08/93]
When you tow up or down steep hills, move the
manual transmission gearshift to a lower gear.
This will increase engine power on upgrades
and engine braking on downgrades.
%*
[DR23000( ALL)01/95]
If you use the speed control while you are
towing on very long, steep grades, the speed
control may shut off.
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[DR23100( ALL)08/95]
Servicing Your Vehicle If You Tow
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[DR23200( ALL)08/93]
If you tow a trailer for a long distance, your
vehicle will need to be serviced more frequently
than usual. Refer to theMaintenance Schedule and
Recordbooklet for additional information.
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200acid, have him or her drink lots of milk or water
first, then Milk of Magnesia, a beaten egg, or
vegetable oil. Call a doctor immediately.
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[RE01000( ALL)03/95]
To avoid damaging your vehicle or your battery,
and to avoid injury to yourself, follow these
directions for preparing your vehicle to
jump-start and connecting the jumper cables in
the order they are given. If in doubt, call for
road service.
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[RE01100( ALL)03/95]
Preparing Your Vehicle
[RE01150( ALL)11/90]
NOTE: also see label on battery.
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[RE01200( ALL)03/95]
1. Your vehicle has a 12-volt starting system, so
you need to use a 12-volt jumper system.
You will damage your starting motor,
ignition system, and other electrical parts if
you connect them to a 24-volt power supply
(either two 12-volt batteries in series or a
24-volt generator set).
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[RE01300( ALL)03/95]
2. Do not disconnect the battery of the disabled
vehicle. You could damage the vehicle's
electrical system.
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[RE01400( ALL)04/95]
3. Park the booster vehicle close to the hood of
the disabled vehicle.Make sure the vehicles
do not touch each other.Set the parking
brake on both vehicles and stay clear of the
engine cooling fan and other moving parts.
*
[RE01500( ALL)03/95]
4. Check all battery terminals and remove any
excessive corrosion before you attach the
jumper cables.
*
[RE01600( ALL)02/95]
5. Turn on the heater fan in both vehicles.
Turning on the fan helps protect the
electrical system from voltage surges. Turn
off all other switches and lights in both
vehicles to prevent possible damage to either
vehicle's electrical systems.
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211
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[RE08980( ALL)01/95]
6. Remove the jack and fully tighten the lug
nuts in the order shown in the following
illustration. As soon as possible, have your
dealer or a qualified service technician check
the lug nuts for proper torque specifications.
% [RE09100( ALL)03/93]
quarter page art:0010350-A
The lug nuts on the wheel
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[RE09400( ALL)01/95]
7. Place any wheel covers and ornaments in the
trunk.
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[RE09500( ALL)03/95]
8. Put the tire, jack, and wrench away. Make
sure the jack is securely fastened so it does
not rattle when you drive.
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[RE09600( ALL)06/95]
9. Unblock the wheels.
% [RE10600(MBC )12/94]
Aluminum Road Wheel Ornaments
(If equipped)
[RE10700(MBC )03/93]
To remove the ornament, stick the tapered end
of the jack handle between the ornament and
wheel and pry off the ornament.
[RE10800(MBC )03/93]
To replace the ornament, stick one side of the
ornament into the center of the wheel and strike
the other side with the palm of your hand.
[RE11838(M GV)03/93]
Remove the wheelcover from the wheel using
the flanged end of the wheel nut wrench by
inserting the handle and then prying against the
inner wheelcover flange.
[RE11842(M GV)10/95]
Install the wheelcover on the wheel with the
valve stem in the wheel matching the hole in the
wheelcover. Push by hand on the outside edges
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215
Customer Assistance
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[HS00205( ALL)06/94]
Roadside Assistance
*
[HS00210( ALL)08/95]
Ford Motor Company has set up a 24-hour,
seven-day-a-week hotline with trained operators
who put you in touch with the help you need if
you experience a problem with your vehicle.
This complimentary service is provided to you
throughout your warranty period of 3 years or
36,000 miles (60,000 km), whichever comes first.
To purchase Roadside Assistance coverages
beyond this period (available through Ford Auto
Club in the United States or Ford and
Lincoln-Mercury dealers in Canada), contact
your Ford or Lincoln-Mercury dealer.
*
[HS00215( ALL)06/94]
Roadside Assistance will cover the following:
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[HS00220( ALL)06/94]
q
Mount your spare if you have a flat tire.
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[HS00225( ALL)06/94]
q
Jump-start your battery if it is dead.
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[HS00230( ALL)06/94]
q
Unlock your vehicle if you are locked out.
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[HS00235( ALL)06/94]
q
Bring you fuel if you run out.
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[HS00240( ALL)06/94]
q
Tow your vehicle if you are stranded. Even
non-warranty related tows, like accidents or
getting stuck in mud or snow, are covered
(some exclusions apply, such as impound
towing and repossession).
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[HS00245( ALL)06/94]
How to use Roadside Assistance
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[HS00250( ALL)06/94]
Your Roadside Assistance identification card can
be found in the Owner Guide portfolio in your
glove compartment. Complete the card and place
it in your wallet for quick reference.
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216
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[HS00255( ALL)04/95]
To receive roadside assistance in the United
States call 1-800-241-FORD (in Canada call
1-800-665-2006).
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[HS00260( ALL)04/95]
Should you need to arrange for roadside
assistance yourself, Ford Motor Company will
reimburse the reasonable cost. To obtain
information about reimbursement call
1-800-241-FORD (in Canada call 1-800-665-2006).
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[HS00300( ALL)01/95]
If You Have a Service Problem
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[HS00400( ALL)01/95]
Ford Motor Company has authorized Ford and
Lincoln-Mercury dealerships that can service
your vehicle for you. This chapter tells you how
to get service or maintenance for your vehicle.
%*
[HS00500( ALL)02/95]
Service/Maintenance Concerns (U.S. or
Canada)
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[HS00600( ALL)04/95]
Ford recommends taking your vehicle to your
selling dealer who wants to ensure your
continued satisfaction. You may, however, take
your vehicle to any authorized Ford or
Lincoln-Mercury dealer. In most cases, your
dealer will be able to resolve your concern.
*
[HS00700( ALL)04/95]
If you are not satisfied with the service you
received from your dealership's service
department, talk to the service manager at the
dealership, or if you still are not satisfied, talk to
the owner or general manager of the dealership.
In most cases, you will have your concern
resolved at this level.
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[HS01000( ALL)03/95]
If you are away from home when your vehicle
needs to be serviced, or if you need more help
than the dealer gave you, contact the Ford
Customer Assistance Center to find an
authorized dealership that may be able to help.
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218 [HS01800( ALL)05/95]
one inch art:0010630-AVehicle Identification Number (VIN/Serial Number)
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[HS02200( ALL)03/95]
If you still have a service or product complaint,
you may wish to contact the Dispute Settlement
Board (U.S. only) or the Canadian Motor Vehicle
Arbitration Plan (CAMVAP) in Canada.
%
*
[HS02300( ALL)02/95]
The Dispute Settlement Board
(U.S. Only)
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[HS02400( ALL)03/95]
The Dispute Settlement Board is a voluntary,
independent dispute-settlement program
available free to owners or lessees of qualifying
Ford Motor Company vehicles.
*
[HS02500( ALL)01/95]
The Dispute Settlement Board may not be
available in all states. Ford Motor Company
reserves the right to change eligibility
limitations, modify procedures and/or to
discontinue this process at any time without
notice and without incurring obligations.
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[HS02600( ALL)01/95]
What Kind of Cases Does the Board
Review?
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[HS02700( ALL)08/95]
The Board reviews unresolved warranty
performance complaints on Ford, Mercury and
Lincoln cars and Ford and Mercury Light Trucks
under warranty that have not been resolved by a
dealer or Ford Motor Company.
*
[HS02750( ALL)03/95]
The Board does not review issues involving:
*
[HS02800( ALL)01/95]
q
A non-Ford product
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[HS02900( ALL)01/95]
q
A non-Ford dealership
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219
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[HS03100( ALL)01/95]
q
A vehicle sales transaction
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[HS03200( ALL)01/95]
q
A request for reimbursement of consequential
expenses unless incidental to a service or
product complaint being reviewed
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[HS03300( ALL)01/95]
q
Items not covered by your warranty
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[HS03400( ALL)01/95]
q
Alleged liability claims
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[HS03450( ALL)01/95]
q
Property damage where such damage is
significant when compared to the economic
loss alleged under the warranty dispute
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[HS03500( ALL)01/95]
q
Cases currently in litigation
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[HS03600( ALL)01/95]
q
Vehicles not used primarily for personal,
family, or household purposes
*
[HS03650( ALL)01/95]
NOTE: Complaints involving vehicles on
which applicable express written new
vehicle warranties have expired at
receipt of your application are not
eligible. Eligibility may differ
according to state law. For example, see
the unique brochure for California
purchasers/lessees.
*
[HS03700( ALL)04/95]
How Does the Board Work?
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[HS03800( ALL)04/95]
The Board has four members:
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[HS03900( ALL)04/95]
q
three consumer representatives
*
[HS04000( ALL)04/95]
q
a Ford or Lincoln-Mercury dealer
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[HS04200( ALL)04/95]
Consumer candidates for Board membership are
recruited and trained by an independent
consulting firm. Dealers are chosen because of
their business leadership qualities.
*
[HS04300( ALL)04/95]
If the involved vehicle is within 36 months and
36,000 miles of the date of delivery (warranty
start date), you have a right to make an oral
presentation before the Board by indicating your
choice on the application. Also, oral
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221
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[HS04900( ALL)02/93]
one inch art:0060102-B
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[HS05100( ALL)04/95]
What is the Review Process?
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[HS05200( ALL)04/95]
Your application will be reviewed and if it is
determined to be eligible, you will receive an
acknowledgment indicating the file number
assigned to your application and the local Board
address. At the same time, your dealer and Ford
Motor Company representative are asked to
submit statements.
*
[HS05300( ALL)04/95]
To review your case properly, the Board needs
the following information:
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[HS05400( ALL)04/95]
q
legible copies of all documents and
maintenance or repair orders that relate to
the case
*
[HS05500( ALL)08/95]
q
the year, make, model, and vehicle
identification number (VIN)
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[HS05600( ALL)04/95]
q
the date you bought your vehicle
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[HS05700( ALL)04/95]
q
the date of repair and the mileage at the time
of repair
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[HS05800( ALL)04/95]
q
the current mileage
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[HS05900( ALL)04/95]
q
the name of the dealer who sold you the
vehicle or who serviced your vehicle
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[HS06000( ALL)04/95]
q
a brief description of your unresolved
complaint
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[HS06100( ALL)05/95]
q
a brief summary of actions that were taken
with the dealer and Ford Motor Company
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223
%*
[HS08700( ALL)05/95]
Ford of Canada Customer
Assistance
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[HS08800( ALL)08/95]
Ford Motor Company of Canada, Limited
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[HS08900( ALL)03/95]
If you live in Canada and have any questions or
concerns that the dealership cannot answer,
contact the Customer Assistance Centre.
*
[HS09000( ALL)03/95]
one inch art:0060101-C
%*
[HS09100( ALL)09/95]
Mediation/Arbitration Program
(Canada Only)
*
[HS09200( ALL)09/95]
In those cases where you continue to feel that
the efforts by Ford and the dealer to resolve a
factory-related vehicle service concern have been
unsatisfactory, Ford of Canada participates in an
impartial third party mediation/arbitration
program administered by the Canadian Motor
Vehicle Arbitration Plan (CAMVAP).
*
[HS09300( ALL)10/95]
The CAMVAP program is a straight-forward and
relatively speedy alternative to resolve a
disagreement when all other efforts to produce a
settlement have failed. This procedure is without
cost to you and is designed to eliminate the
need for lengthy and expensive legal
proceedings.
*
[HS09400( ALL)09/95]
In the CAMVAP program, impartial third-party
Arbitrators conduct hearings at mutually
convenient times and places in an informal
enviroment. These impartial Arbitrators review
the positions of the parties, make decisions and,
where appropriate, render awards to resolve
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224disputes. CAMVAP decisions are fast, fair and
final as the Arbitrator's award is binding on
both you and Ford of Cananda.
*
[HS09500( ALL)09/95]
CAMVAP services are available in all territories
and provinces, except Quebec. For more
information, without charge or obligation, call
your CAMVAP Provincial Administrator directly
at 1-800-207-0685.
%
*
[HS09700( ALL)06/95]
Getting Help Outside the U.S.
and Canada
*
[HS09800( ALL)06/95]
Before you export your vehicle to a foreign
country, contact the appropriate foreign embassy
or consulate to make sure local regulations do
not prevent you from registering your vehicle.
Officials at the embassy can also help you decide
whether you should import your vehicle to that
country.
*
[HS09900( ALL)06/95]
Officials at the embassy or consulate can tell you
where to get unleaded fuel. If you cannot get
unleaded fuel or can get only fuel with an
anti-knock index that is lower than your vehicle
needs, contact a district or owner relations office
before you leave the U.S. or Canada.
*
[HS10000( ALL)06/95]
Use of leaded fuel in your vehicle without a
proper conversion may damage the effectiveness
of your emissions control system and may cause
engine knocking or serious engine damage. Ford
Motor Company is not responsible for any
damage that is caused by use of improper fuel.
*
[HS10100( ALL)06/95]
You may also have difficulty importing your
vehicle back into the U.S. if you use leaded fuel.
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