ESP FORD MUSTANG 2002 4.G User Guide

If you still have a complaint involving a warranty
dispute, you may wish to contact the Dispute
Settlement Board (U.S.).
In some states (in the U.S.) you must directly notify
Ford in writing before pursuing remedies under your
state's warranty laws. Ford is also allowed a final
repair attempt in some states.
In the United States, a warranty dispute must be
submitted to the Dispute Settlement Board before
taking action under the Magnuson-Moss Warranty
Act, or to the extent allowed by state law, before
pursuing replacement or repurchase remedies
provided by certain state laws. This dispute handling
procedure is not required prior to enforcing state
created rights or other rights which are independent
of the Magnuson-Moss Warranty Act or state
replacement or repurchase laws.
FORD EXTENDED SERVICE PLAN
You can get more protection for your new car or
light truck by purchasing Ford Extended Service
Plan (Ford ESP) coverage. Ford ESP is an optional
service contract which is backed by Ford Motor
Company or Ford Motor Service Company (in the
U.S.) and Ford of Canada (in Canada). It provides
the following:
²Benefits during the warranty period depending on
the plan you purchase (such as: reimbursement
for rentals; coverage for certain maintenance and
wear items).
²Protection against covered repair costs after your
Bumper-to-Bumper Warranty expires.
You may purchase Ford ESP from any participating
Ford and Lincoln Mercury and Ford of Canada
dealer. There are several plans available in various
time, distance and deductible combinations which
can be tailored to fit your own driving needs. Ford
ESP also offers reimbursement benefits for towing
and rental coverage.
Customer Assistance
182

When you buy Ford ESP, you receive Peace-of-Mind
protection throughout the United States and Canada,
provided by a network of more than 5,000
participating Ford or Lincoln Mercury and Ford of
Canada dealers.
If you did not take advantage of the Ford Extended
Service Plan at the time of purchasing your vehicle,
you may still be eligible. Please contact your dealer
for further information. Since this information is
subject to change, please ask your dealer for
complete details about Ford Extended Service Plan
coverage options, or visit the Ford ESP website at
www.ford-esp.com.
THE DISPUTE SETTLEMENT BOARD
(U.S. ONLY)
The Dispute Settlement Board is:
²an independent, third-party arbitration program
for warranty disputes
²available free to owners and lessees of qualifying
Ford Motor Company vehicles
The Dispute Settlement Board may not be available
in all states. Ford Motor Company reserves the right
to change eligibility limitations, modify procedures
and/or to discontinue this service without notice and
without incurring obligations per applicable state
law.
What kinds of cases does the Board review?
Unresolved warranty repair concerns or vehicle
performance concerns as on Ford and Lincoln
Mercury cars and Ford and Lincoln Mercury light
trucks which are within the terms of any applicable
written new vehicle warranty are eligible for review,
except those involving:
²a non-Ford product
²a non-Ford dealership
Customer Assistance
183

GETTING ASSISTANCE OUTSIDE THE U.S. AND
CANADA
Before exporting your vehicle to a foreign country,
contact the appropriate foreign embassy or
consulate. These officials can inform you of local
vehicle registration regulations and where to find
unleaded fuel.
If you cannot find unleaded fuel or can only get fuel
with an anti-knock index lower than is
recommended for your vehicle, contact a district or
owner relations/customer relationship office.
The use of leaded fuel in your vehicle without
proper conversion may damage the effectiveness of
your emission control system and may cause engine
knocking or serious engine damage. Ford Motor
Company/Ford of Canada is not responsible for any
damage caused by use of improper fuel.
In the United States, using leaded fuel may also
result in difficulty importing your vehicle back into
the U.S.
If your vehicle must be serviced while you are
traveling or living in Central or South America, the
Caribbean, or the Middle East, contact the nearest
Ford dealership. If the dealership cannot help you,
write or call:
FORD MOTOR COMPANY
WORLDWIDE DIRECT MARKET OPERATIONS
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (313) 594-4857
FAX: (313) 390-0804
If you are in another foreign country, contact the
nearest Ford dealership. If the dealership employees
cannot help you, they can direct you to the nearest
Ford affiliate office.
Customer Assistance
188

WASHING THE EXTERIOR OF YOUR VEHICLE
Never wash a vehicle
that is ªhot to the
touchº or during
exposure to strong,
direct sunlight. It is
recommended that you
wash your vehicle
regularly with cool or
lukewarm water and a
neutral Ph shampoo, such as Detail Wash (ZC-3±A),
which is available from your authorized Ford,
Lincoln or Mercury dealer. Always use a clean
sponge or carwash mitt with plenty of water for best
results. Dry the vehicle with a chamois or soft terry
cloth towel in order to eliminate water spotting.
Never use strong household detergents or soap,
such as dish washing or laundry liquid. These
products can discolor and spot painted
surfaces.
It is especially important to wash the vehicle
regularly during winter months, as dirt and road salt
are difficult to remove and do cause damage to the
vehicle.
Items such as gasoline, diesel fuel, bird droppings
and insect deposits should be washed and sponged
off as soon as possible. Deposits not removed
promptly can cause damage to the vehicle's
paintwork and trim over time.
Remove any exterior accessories, such as
antennas, before entering a car wash.
PROTECTING THE PAINT FINISH OF YOUR
VEHICLE
Applying a polymer paint sealant to your vehicle on
a regular basis will assist in reducing minor
scratches and paint damage.
Cleaning
192

SERVICE RECOMMENDATIONS
To help you service your vehicle:
²We highlight do-it-yourself items in the engine
compartment for easy location.
²We provide a scheduled maintenance guide which
makes tracking routine service easy.
If your vehicle requires professional service, your
dealership can provide the necessary parts and
service. Check yourWarranty Guideto find out
which parts and services are covered.
Use only recommended fuels, lubricants, fluids and
service parts conforming to specifications. Motorcraft
parts are designed and built to provide the best
performance in your vehicle.
PRECAUTIONS WHEN SERVICING YOUR
VEHICLE
Be especially careful when inspecting or servicing
your vehicle.
²Do not work on a hot engine.
²When the engine is running, keep loose clothing,
jewelry or long hair away from moving parts.
²Do not work on a vehicle with the engine running
in an enclosed space, unless you are sure you
have enough ventilation.
²Keep all lit cigarettes, open flames and other lit
material away from the battery and all fuel related
parts.
If you disconnect the battery, the engine must
ªrelearnº its idle conditions before your vehicle will
drive properly, as explained in theBatterysection in
this chapter.
Working with the engine off
²Automatic transmission:
1. Set the parking brake and ensure the gearshift is
securely latched in P (Park).
Maintenance and Specifications
201

²Always dispose of
automotive batteries
in a responsible
manner. Follow your
local authorized
standards for
disposal. Call your
local authorized
recycling center to find out more about recycling
automotive batteries.
ENGINE COOLANT
Checking engine coolant
The concentration and level of engine coolant should
be checked at the mileage intervals in the scheduled
maintenance guide. The coolant concentration
should be maintained at 50/50 coolant and water,
which equates to a freeze point of -36É C (-34É F).
Coolant concentration testing is possible with a
hydrometer or antifreeze tester (such as the
Rotunda Battery and Antifreeze Tester, 014±R1060).
The level of coolant should be maintained at the
ªcold fullº of ªcold fill rangeº level in the coolant
reservoir. If the level falls below, add coolant per the
instructions in theAdding Engine Coolantsection.
Your vehicle was factory-filled with a 50/50 engine
coolant and water concentration. If the
concentration of coolant falls below 40% or above
60%, the engine parts could become damaged or not
work properly.A 50±50 mixture of coolant and
water provides the following:
²freeze protection down to -36É C (-34É F)
²boiling protection up to 129É C (265É F)
²protection against rust and other forms of
corrosion
²enables calibrated gages to function properly
LEAD
RETURN
RECYCLE
Maintenance and Specifications
213

²Avoid inhaling fuel vapors. Inhaling too much fuel
vapor of any kind can lead to eye and respiratory
tract irritation. In severe cases, excessive or
prolonged breathing of fuel vapor can cause
serious illness and permanent injury.
²Avoid getting fuel liquid in your eyes. If fuel is
splashed in the eyes, remove contact lenses (if
worn), flush with water for 15 minutes and seek
medical attention. Failure to seek proper medical
attention could lead to permanent injury.
²Fuels can also be harmful if absorbed through the
skin. If fuel is splashed on the skin and/or
clothing, promptly remove contaminated clothing
and wash skin thoroughly with soap and water.
Repeated or prolonged skin contact with fuel
liquid or vapor causes skin irritation.
²Be particularly careful if you are taking
ªAntabuseº or other forms of disulfiram for the
treatment of alcoholism. Breathing gasoline
vapors, or skin contact could cause an adverse
reaction. In sensitive individuals, serious personal
injury or sickness may result. If fuel is splashed
on the skin, promptly wash skin thoroughly with
soap and water. Consult a physician immediately
if you experience an adverse reaction.
When refueling always shut the engine off
and never allow sparks or open flames near
the filler neck. Never smoke while refueling. Fuel
vapor is extremely hazardous under certain
conditions. Care should be taken to avoid inhaling
excess fumes.
The flow of fuel through a fuel pump nozzle
can produce static electricity, which can
cause a fire if fuel is pumped into an ungrounded
fuel container.
Maintenance and Specifications
223

EMISSION CONTROL SYSTEM
Your vehicle is equipped with various emission
control components and a catalytic converter which
will enable your vehicle to comply with applicable
exhaust emission standards. To make sure that the
catalytic converter and other emission control
components continue to work properly:
²Use only the specified fuel listed.
²Avoid running out of fuel.
²Do not turn off the ignition while your vehicle is
moving, especially at high speeds.
²Have the items listed in your scheduled
maintenance guide performed according to the
specified schedule.
The scheduled maintenance items listed in the
scheduled maintenance guide are essential to the life
and performance of your vehicle and to its emissions
system.
If other than Ford, Motorcraft or Ford-authorized parts
are used for maintenance replacements or for service
of components affecting emission control, such
non-Ford parts should be equivalent to genuine Ford
Motor Company parts in performance and durability.
Do not park, idle, or drive your vehicle in
dry grass or other dry ground cover. The
emission system heats up the engine compartment
and exhaust system, which can start a fire.
Illumination of the ªService Engine Soonº light,
charging system warning light or the temperature
warning light, fluid leaks, strange odors, smoke or
loss of engine power, could indicate that the
emission control system is not working properly.
Exhaust leaks may result in entry of harmful
and potentially lethal fumes into the
passenger compartment.
Maintenance and Specifications
232

Treadwear
The treadwear grade is a comparative rating based
on the wear rate of the tire when tested under
controlled conditions on a specified government test
course. For example, a tire graded 150 would wear
one and one-half (1 1/2) times as well on the
government course as a tire graded 100. The relative
performance of tires depends upon the actual
conditions of their use, however, and may depart
significantly from the norm due to variations in
driving habits, service practices, and differences in
road characteristics and climate.
Traction AA A B C
The traction grades, from highest to lowest are AA,
A, B, and C. The grades represent the tire's ability to
stop on wet pavement as measured under controlled
conditions on specified government test surfaces of
asphalt and concrete. A tire marked C may have
poor traction performance.
The traction grade assigned to this tire is
based on straight-ahead braking traction
tests, and does not include acceleration, cornering,
hydroplaning or peak traction characteristics.
Temperature A B C
The temperature grades are A (the highest), B, and C,
representing the tire's resistance to the generation of
heat and its ability to dissipate heat when tested under
controlled conditions on a specified indoor laboratory
test wheel. Sustained high temperature can cause the
material of the tire to degenerate and reduce tire life,
and excessive temperature can lead to sudden tire
failure. The grade C corresponds to a level of
performance which all passenger car tires must meet
under the Federal Motor Vehicle Safety Standard No.
109. Grades B and A represent higher levels of
performance on the laboratory test wheel than the
minimum required by law.
Maintenance and Specifications
242

For maximum vehicle performance, keep the
following information in mind when adding
accessories or equipment to your vehicle:
²When adding accessories, equipment, passengers
and luggage to your vehicle, do not exceed the
total weight capacity of the vehicle or of the front
or rear axle (GVWR or GAWR as indicated on the
Safety compliance certification label). Consult
your dealer for specific weight information.
²The Federal Communications Commission (FCC)
and Canadian Radio Telecommunications
Commission (CRTC) regulate the use of mobile
communications systems - such as two-way
radios, telephones and theft alarms - that are
equipped with radio transmitters. Any such
equipment installed in your vehicle should comply
with FCC or CRTC regulations and should be
installed only by a qualified service technician.
²Mobile communications systems may harm the
operation of your vehicle, particularly if they are
not properly designed for automotive use or are
not properly installed. When operated, such
systems may cause the engine to stumble or stall
or cause the transmission to be damaged or
operate improperly. In addition, such systems may
be damaged or their performance may be affected
by operating your vehicle. (Citizens band [CB]
transceivers, garage door openers and other
transmitters with outputs of five watts or less will
not ordinarily affect your vehicle's operation.)
²Ford cannot assume responsibility for any adverse
effects or damage that may result from the use of
such equipment.
Accessories
257