reset FORD MUSTANG 2019 Workshop Manual

USB and Bluetooth Stereo issues
Possible solution
Possible cause
Issue
Convert the file to a supported format. See
Entertainment (page 361).
The file format is not
supported by SYNC 3.
Update media index. See
Settings (page
390).
The device needs to be
re-indexed.
Make sure your device is unlocked before
connecting it to SYNC 3.
The device has a lock
screen enabled.
Disconnect the device from SYNC 3. Try
switching your device off, resetting it or
removing the battery, then connect it back
to SYNC 3.
This is a device limitation.
When I connect
my device, I
sometimes do
not hear any
sound. To listen to Apple devices through USB,
select AirPlay from the devices Control
Center, then select Dock Connector.
To listen to Apple devices through
Bluetooth Stereo, select AirPlay from the
devices Control Center, then select SYNC.
Connect a compatible device or media
player.
The device or media
player is incompatible.
SYNC 3 does
not display the
song informa-
tion, repeat, or
shuffle buttons. Wi-Fi Access Point issues
Possible solution
Possible cause
Issue
Verify password.
Password error.
Failed connec-
tion.
Check for a poor Wi-Fi signal.
Weak signal.
Use a unique name for your SSID, don ’t use
the default name unless it contains a
unique identifier, such as part of the MAC
address.
Multiple Access points
within range with the
same SSID.
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Mustang (CZG) Canada/United States of America, Vehicles Built From: 14-05-2018, enUSA, Edition date: 201804, Second-Printing SYNC™ 3
(If Equipped)

AppLink Issues
Possible solution(s)
Possible cause(s)
Issue
Switch Bluetooth off and then on to reset
it on your phone. If you are in your vehicle,
SYNC 3 should be able to automatically re-
connect to your phone if you press the
"Phone" button.
There is a Bluetooth issue
on some older versions
of the Android operating
system that may cause
apps that were found on
your previous vehicle
drive to not be found
again if you did not
switch Bluetooth off.
My Android
phone is
connected, my
app(s) are
running, I
restarted them,
but I still cannot
find any apps.
Unplug the USB cable from the phone, wait
a moment, and plug the USB cable back in
to the phone. After a few seconds, the app
should appear in SYNC 3's Mobile Apps
Menu. If not, "Force Close" the application
and restart it.
You may need to reset
the USB connection to
SYNC 3.
My iPhone is
connected, my
app is running, I
restarted the
app but I still
cannot find it on
SYNC 3.
Increase the Bluetooth volume of the
device by using the device's volume control
buttons which are most often found on the
side of the device.
The Bluetooth volume on
the phone may be low.
I have an
Android phone.
I found and
started my
media app on
SYNC 3, but
there is no
sound or the
sound is very
low.
Force close or uninstall the apps you do not
want SYNC 3 to find. If the app has a "Ford
SYNC" setting, disable that setting in the
app's settings menu on the phone.
Some Android devices
have a limited number of
Bluetooth ports that
apps can use to connect.
If you have more AppLink
apps on your phone than
the number of available
Bluetooth ports, you will
not see all of your apps
listed in the SYNC 3
mobile apps menu.
I can only see
some of the
AppLink apps
running on my
phone listed in
the SYNC 3
Mobile Apps
Menu.
412
Mustang (CZG) Canada/United States of America, Vehicles Built From: 14-05-2018, enUSA, Edition date: 201804, Second-Printing SYNC™ 3 (If Equipped)

Personal Profiles
Possible cause and solution
Issue
The keyfob being used is not linked to a
profile.
The wrong keyfob is being used.
A button other than unlock or remote start
is being pressed on a linked keyfob.
The Personal Profile was deleted.
Personal Profiles is turned off.
My preset positions recall but my profile
does not.
The vehicle is in motion.
My profile recalls but my preset positions
do not. The preset positions are the same as the
Guest or previously active profile.
Unlink and relink your keyfob in the
Personal Profiles menu. You may need to
see your authorized dealer.
I lost a keyfob.
Keyfobs had been erased and reprogramed.
This could happen if you let dealership add
a new keyfob to replace lost one.
I lost all profiles.
Master Reset had been performed without
your acknowledgement.
416
Mustang (CZG) Canada/United States of America, Vehicles Built From: 14-05-2018, enUSA, Edition date: 201804, Second-Printing SYNC™ 3 (If Equipped)

General
Possible solution
Possible cause
Issue
SYNC 3 only supports four languages in a
single module for text display, voice control
and voice prompts. The country where you
bought your vehicle dictates the four
languages based on the most popular
languages spoken. If the selected language
is not available, SYNC 3 remains in the
current active language.
SYNC 3 does not support
the currently selected
language for the instru-
ment cluster and inform-
ation and entertainment
display.
The language
selected for the
instrument
cluster and
information and
entertainment
display does not
match the
SYNC 3
SYNC 3 offers several new voice control
features for a wide range of languages.
Dialing a contact name directly from the
phonebook without pre-recording (for
example,
“call John Smith ”) or selecting a
track, artist, album, genre or playlist directly
from your media player (for example, "play
artist Madonna").
language
(phone, USB,
Bluetooth
audio, voice
control and
voice prompts). SYNC 3 System Reset
The system has a System Reset feature that can be performed if the function of a SYNC
3 feature is lost. This reset is intended to restore functionality and will not erase any
information previously stored in the system (such as paired devices, phonebook, call
history, text messages, or user settings). To perform a System Reset, press and hold
the Seek Up (>>|) button while pressing and holding the Radio Power button. After
approximately 5 seconds the screen will go black. Allow 1-2 minutes for the system
reset to complete. You may then resume using the SYNC 3 system.
For additional assistance with SYNC 3
troubleshooting, refer to the regional Ford
or Lincoln website.
417
Mustang (CZG) Canada/United States of America, Vehicles Built From: 14-05-2018, enUSA, Edition date: 201804, Second-Printing SYNC™ 3 (If Equipped)

•
Under normal operating conditions, a
message appears in the information
display to indicate the regular oil
change interval.
• Under severe operating conditions, the
oil change interval may reduce, and the
message interval may adjust.
High performance vehicles can be driven
in such a way that may lead to higher oil
consumption (this includes extended time
at high engine speeds, high loads, engine
braking, hard cornering maneuvers, and
track use). Under these conditions, the
engine oil level needs to be checked at
every refueling and adjusted to maintain
proper level to avoid engine damage.
Note: Oil level should not exceed the
maximum mark on the indicator. See
Engine Oil Check (page 235).
When the oil change message appears in
the information display, it is time for an oil
change. Make sure you perform the oil
change within two weeks or
500 mi
(800 km) of the message appearing. Make
sure you reset the Intelligent Oil-Life
Monitor after each oil change. See
Oil
Change Indicator Reset (page 236).
If your information display resets
prematurely or becomes inoperative, you
should perform the oil change interval at
six months or
5,000 mi (8,000 km) from
your last oil change. Never exceed one year
or
10,000 mi (16,000 km) between oil
change intervals.
Your vehicle is very sophisticated and built
with multiple, complex, performance
systems. Every manufacturer develops
these systems using different
specifications and performance features.
That is why it is important to rely upon your
dealership to properly diagnose and repair
your vehicle. Ford Motor Company has recommended
maintenance intervals for various parts
and component systems based upon
engineering testing. Ford Motor Company
relies upon this testing to determine the
most appropriate mileage for replacement
of oils and fluids to protect your vehicle at
the lowest overall cost to you and
recommends against maintenance
schedules that deviate from the scheduled
maintenance information.
We strongly recommend the use of only
genuine Ford, Motorcraft or
Ford-authorized re-manufactured
replacement parts engineered for your
vehicle.
Additives and Chemicals
This owner's manual and the Ford
Workshop Manual list the recommended
additives and chemicals for your vehicle.
We do not recommend using chemicals or
additives not approved by us as part of
your vehicle
’s normal maintenance. Please
consult your warranty information.
Oils, Fluids and Flushing
In many cases, fluid discoloration is a
normal operating characteristic and, by
itself, does not necessarily indicate a
concern or that the fluid needs to be
changed. However, a qualified expert, such
as the factory-trained technicians at your
dealership, should inspect discolored fluids
that also show signs of overheating or
foreign material contamination
immediately.
423
Mustang (CZG) Canada/United States of America, Vehicles Built From: 14-05-2018, enUSA, Edition date: 201804, Second-Printing Scheduled Maintenance

At every oil change interval as indicated by the information display
1
Inspect the exhaust system and heat shields.
Inspect rear axle and U-joints. Lubricate if equipped with grease fittings.
Inspect the half-shaft boots.
Inspect the steering linkage, ball joints, suspension, tie-rod ends, driveshaft and U-joints.
Lubricate any areas with grease fittings.
Inspect the wheels and related components for abnormal noise, wear, looseness or
drag.
1 Do not exceed one year or 10,000 mi (16,000 km) between service intervals.
2 Reset the Intelligent Oil-Life Monitor after engine oil and filter changes. Other maintenance items
1
Replace cabin air filter.
Every
20,000 mi
(32,000 km)
Replace engine air filter.
Every
30,000 mi
(48,000 km)
Change engine coolant.2
At
100,000 mi
(160,000 km)
Replace spark plugs.
Every
100,000 mi
(160,000 km) Inspect accessory drive belt(s). 3
Change automatic transmission fluid and filter.
Every
150,000 mi
(240,000 km) Change manual transmission fluid.
Replace accessory drive belt(s).
Change rear axle fluid.
1 Perform these maintenance items within
3,000 mi (4,800 km) of the last engine oil and
filter change. Do not exceed the designated distance for the interval.
2 Initial replacement at six years or
100,000 mi (160,000 km), then every three years or
50,000 mi (80,000 km).
3 After initial inspection, inspect every other oil change until replaced.
427
Mustang (CZG) Canada/United States of America, Vehicles Built From: 14-05-2018, enUSA, Edition date: 201804, Second-Printing Scheduled Maintenance

Operating in Dusty or Sandy Conditions Such as Unpaved or Dusty Roads
Replace cabin air filter.
Inspect frequently, service
as required
Inspect engine air filter. Replace as required.
Every 15,000 mi
(24,000 km)
Inspect the wheels and related components for abnormal
noise, wear, looseness or drag.
Every
5,000 mi (8,000 km)
Rotate tires, inspect tires for wear and measure tread
depth.
Change engine oil and filter. 1
Every
5,000 mi (8,000 km)
or six months
Change manual transmission fluid.
Every
50,000 mi
(80,000 km)
1 Reset your Intelligent Oil-Life Monitor after each engine oil and filter change. Exclusive Use of E85 - Flex Fuel Vehicles Only
If ran exclusively on E85, fill the fuel tank full with regular
unleaded fuel.
Every oil change interval
Exceptions
There are several exceptions to the Normal
Schedule:
Rear Axle Maintenance
Axle fluid changes or level checks are not
required unless a leak is suspected or the
assembly has been submerged in water.
Have the axle checked as soon as possible. California Fuel Filter Replacement
If you register your vehicle in California, the
California Air Resources Board has
determined that the failure to perform this
maintenance item does not nullify the
emission warranty or limit recall liability
before the completion of your vehicle's
useful life. Ford Motor Company, however,
urges you to have all recommended
maintenance services performed at the
specified intervals and to record all vehicle
service.
429
Mustang (CZG) Canada/United States of America, Vehicles Built From: 14-05-2018, enUSA, Edition date: 201804, Second-Printing Scheduled Maintenance

Load Carrying..................................................191
Load Limit........................................................191
Special Loading Instructions for Owners of
Pick-up Trucks and Utility-type
Vehicles............................................................. 195
Vehicle Loading - with and without a Trailer................................................................... 191
Locking and Unlocking
.................................58
Activating Intelligent Access............................ 59
Autolock.................................................................. 60
Battery Saver......................................................... 63
Illuminated Entry.................................................. 62
Illuminated Exit..................................................... 63
Locking and Unlocking the Doors with the Key Blade............................................................. 61
Opening the Luggage Compartment...........62
Power Door Locks................................................ 58
Remote Control.................................................... 58
Smart Unlocks ..................................................... 60
Lug Nuts See: Changing a Road Wheel........................ 287
M
Maintenance.................................................230 General Information......................................... 230
Manual Climate Control............................109 A/C........................................................................\
.... 110
Air Distribution Control...................................... 110
Defrost................................................................... 109
Fan Speed Control.............................................. 110
Fan Speed Indicator........................................... 110
Heated Rear Window......................................... 110
Max A/C.................................................................. 110
Max Defrost........................................................... 110
Power...................................................................... 109
Recirculated Air.................................................... 110
Temperature Control.......................................... 110
Manual Seats..................................................119
Manual Transmission Fluid Check.........241
Manual Transmission
..................................147
Parking Your Vehicle.......................................... 148
Recommended Shift Speeds......................... 147
Reverse................................................................... 148
Using the Clutch.................................................. 147
Media Hub
......................................................323
Memory Function.........................................120
Easy Entry and Exit Feature............................. 121Linking a PreSet Position to your Remote
Control or Intelligent Access Key
Fob........................................................................\
121
Saving a PreSet Position................................... 121
Message Center See: Information Displays................................ 88
Mirrors See: Windows and Mirrors................................. 77
Mobile Communications Equipment......14
Motorcraft Parts - 2.3L EcoBoost™.................................................295
Motorcraft Parts - 5.0L, Bullitt
................297
Motorcraft Parts - 5.0L.............................296
MyKey – Troubleshooting...........................50
MyKey ™............................................................48
Principle of Operation........................................ 48
N
Navigation......................................................379 cityseeker............................................................. 386
Destination Mode............................................... 381
Map Mode............................................................. 379
Navigation Map Updates................................ 387
Navigation Menu................................................ 384
SiriusXM Traffic and Travel Link................... 387
SYNC AppLink.................................................... 386
Waypoints............................................................ 385
Normal Scheduled Maintenance..........425 Intelligent Oil-Life Monitor™........................ 425
Normal Maintenance Intervals..................... 426
O
Oil Change Indicator Reset......................236
Oil Check See: Engine Oil Check...................................... 235
Opening and Closing the Hood..............230 Closing the Hood ................................................. 231
Opening the Hood............................................. 230
Opening the Convertible Top...................201 Using the Tonneau Caps................................. 202
Ordering Additional Owner's Literature......................................................218
Obtaining a French Owner ’s Manual..........218
487
Mustang (CZG) Canada/United States of America, Vehicles Built From: 14-05-2018, enUSA, Edition date: 201804, Second-Printing Index