reset FORD MUSTANG 2020 Service Manual

Possible Cause and Resolution
Symptom
–You are not saying the name exactly as it appears on
your device.
•Say the first and last name of the contact exactly
as it appears on your device. Spell out any abbrevi-
ations in the name.
– The name contains special characters, for example *,
- or +.
•Rename the contact on your device or use the
touchscreen to select and call the contact.
The system does not under-
stand the name of a contact
in the phonebook on my
device and calls the wrong
contact.
–You are not saying the name exactly as it appears on
your device.
•Say the first and last name of the contact exactly
as it appears on your device. The system applies
phonetic pronunciation rules of the selected
language to the names of contacts in the phone-
book on your device. Select the name of the
contact on the touchscreen and use the Hear it
option to get an idea of how the system expects
you to pronounce it.
The system does not under-
stand foreign names of
contacts in the phonebook
on my device.
–Device limitation.
•The system uses text-to-speech technology and
uses a synthetically generated voice rather than
pre-recorded human voice.
The system voice prompts
and the pronunciation of
some words does not seem
to be very accurate.
USB and Bluetooth Audio Possible Cause and Resolution
Symptom
I cannot connect my device. –Device malfunction.
•Disconnect your device. Switch your device off,
reset it and try again.
– Cable connection issue.
•Correctly connect the cable to your device and the
vehicle USB port.
– Incompatible cable.
•Use the cable recommended by the manufacturer
of your device.
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Mustang (CZG) Canada/United States of America, Vehicles Built From: 15-07-2019, enUSA, Edition date: 201906, Second-Printing SYNC™ 3 (If Equipped)

Possible Cause and Resolution
Symptom
–Copyright protected files.
•Use a device that contains files that are not copy-
right protected.
– Unsupported file format.
•Repair or convert the files to a supported format.
See Entertainment (page 360).
– Device indexing required.
•Re-index your device. See
Settings (page 382).
– Device lock screen enabled.
•Unlock your device before connecting it.
Sometimes I cannot hear a
track playing on my device. –
Device malfunction.
•Disconnect your device. Switch your device off,
reset it and try again.
When I disconnect my iOS
device the audio volume is
set to maximum. –
Device limitation.
•Turn the volume down on your device
If the system does not play the tracks on your USB device
in the correct order, the following information could help:
The system does not play
the tracks on my USB drive
in the correct order.
–If you are selecting USB as the audio source when the
system is still indexing, SYNC plays tracks sorted
alphabetically by file name in the root directory.
– If you are selecting USB as the audio source after the
system has finished indexing, SYNC plays all tracks
sorted alphabetically by the title in the ID3 tag
regardless of where they are located. SYNC uses the
file name if the title in the ID3 Tag does not exist.
– If you are selecting the option to play all tracks from
the browsing menu, SYNC plays all tracks sorted
alphabetically by the title in the ID3 tag regardless of
where they are located. SYNC uses the file name if the
title in the ID3 Tag does not exist.
– If you are selecting a track when using the explore
device option, SYNC plays tracks sorted alphabetically
by file name in the folder you have selected. SYNC
then plays all tracks in any subfolders in the folder you
have selected.
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Mustang (CZG) Canada/United States of America, Vehicles Built From: 15-07-2019, enUSA, Edition date: 201906, Second-Printing SYNC™ 3
(If Equipped)

Phone
Possible Cause and Resolution
Symptom
During a call, I can hear
excessive background noise. –
Incorrect cell phone settings.
•Check and adjust the audio settings on your cell
phone. Refer to your cell phone's user manual.
– Cell phone malfunction.
•Switch your cell phone off, reset it and try again.
– Cell phone microphone muted.
•Unmute your cell phone microphone.
During a call, I can hear the
other person but they
cannot hear me.
During a call, I cannot hear
the other person and they
cannot hear me.
–
System restart required.
•Restart the system. Switch the ignition off and
open the door. Close the door and lock the vehicle.
Wait until the touchscreen is off and any illumin-
ated USB ports are not illuminated. Unlock the
vehicle, switch the ignition on and try again.
I cannot download phone-
book. –
Incompatible cell phone.
•Check the compatibility of your cell phone on our
website.
– Incorrect cell phone settings.
•Allow the system to retrieve contacts from your
cell phone. Refer to your cell phone's user manual.
– Incorrect system settings.
•Switch automatic phonebook download on. See
Settings (page 382).
– Cell phone malfunction.
•Switch your cell phone off, reset it and try again.
– Incorrect cell phone settings.
•Allow the system to retrieve contacts from your
cell phone. Refer to your cell phone's user manual.
• Check the location of the missing contacts on your
cell phone. If they are stored on the SIM card, move
them to the cell phone memory.
– Incorrect system settings.
•Switch automatic phonebook download on. See
Settings
(page 382).
A message displays
suggesting that my phone-
book has downloaded but it
is empty or it has missing
contacts.
388
Mustang (CZG) Canada/United States of America, Vehicles Built From: 15-07-2019, enUSA, Edition date: 201906, Second-Printing SYNC™ 3
(If Equipped)

Possible Cause and Resolution
Symptom
–Incompatible cell phone.
•Check the compatibility of your cell phone on our
website.
– Cell phone malfunction.
•Switch your cell phone off, reset it and try again.
• Install the latest cell phone firmware.
• Delete your device from system and delete SYNC
from your device and try again.
• Switch automatic phonebook download off. See
Settings (page 382).
I cannot connect my cell
phone.
Text messaging does not
work.
–
You did not switch on text message notifications.
•Switch text message notifications on.
See Phone
(page 372).
– Incompatible cell phone.
•Check the compatibility of your cell phone on our
website.
– Cell phone malfunction.
•Switch your cell phone off, reset it and try again.
– Device message sharing is not enabled.
•Check the permissions on your device to ensure
text message sharing is enabled.
– Incompatible cell phone.
•Check the compatibility of your cell phone on our
website.
I cannot hear text messages.
389
Mustang (CZG) Canada/United States of America, Vehicles Built From: 15-07-2019, enUSA, Edition date: 201906, Second-Printing SYNC™ 3
(If Equipped)

Possible Cause and Solution
Symptom
You are using the old linking method.
Personal Profiles does not support your unsaved settings.
My personalized settings do
not save. A different personal profile is active.
Another user changed the settings for the wrong personal
profile.
You did not create a personal profile.
My profile will not recall. Personal Profiles is turned off.
The profile you requested is already active.
You did not link the memory button you are using to a
profile.
You did not link the remote control you are using to a
profile.
You are using the wrong remote control.
You are pressing a button other than the unlock or remote
start on a linked remote control.
You deleted the personal profile.
You switched the personal profiles off.
My preset positions recall,
but my profile does not.
The vehicle is in motion.
My profile recalls but my
preset positions do not. The preset positions are the same as the guest or previ-
ously active profile.
Unlink and relink your remote control in the Personal
Profiles menu. You may need to see your authorized dealer.
I lost a remote control.
You erased and reprogrammed the remote controls. This
could happen if you let a dealership add a new remote
control to replace a lost one.
I lost all profiles.
Someone performed a master reset without your know-
ledge.
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Mustang (CZG) Canada/United States of America, Vehicles Built From: 15-07-2019, enUSA, Edition date: 201906, Second-Printing SYNC™ 3 (If Equipped)

Resetting the System
1. Simultaneously press and hold the
seek up and the audio unit power
buttons until the screen goes black.
2. Wait three minutes to allow the system
to complete the reset.
3. Press the audio unit power button to switch the system on.
Note: You can reset the system to restore
functionality that has stopped working. The
system reset is designed to restore
functionality and not delete any data that
you have stored.
Additional Information and
Assistance
For additional information and assistance,
we recommend that you contact an
authorized dealer or refer to our website.
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Mustang (CZG) Canada/United States of America, Vehicles Built From: 15-07-2019, enUSA, Edition date: 201906, Second-Printing SYNC™ 3 (If Equipped)

•
Under normal operating conditions, a
message appears in the information
display to indicate the regular oil
change interval.
• Under severe operating conditions, the
oil change interval may reduce, and the
message interval may adjust.
High performance vehicles can be driven
in such a way that may lead to higher oil
consumption (this includes extended time
at high engine speeds, high loads, engine
braking, hard cornering maneuvers, and
track use). Under these conditions, the
engine oil level needs to be checked at
every refueling and adjusted to maintain
proper level to avoid engine damage.
Note: Oil level should not exceed the
maximum mark on the indicator. See
Engine Oil Check (page 237).
When the oil change message appears in
the information display, it is time for an oil
change. Make sure you perform the oil
change within two weeks or
500 mi
(800 km) of the message appearing. Make
sure you reset the Intelligent Oil-Life
Monitor after each oil change. See
Oil
Change Indicator Reset (page 238).
If your information display resets
prematurely or becomes inoperative, you
should perform the oil change interval at
six months or
5,000 mi (8,000 km) from
your last oil change. Never exceed one year
or
10,000 mi (16,000 km) between oil
change intervals.
Your vehicle is very sophisticated and built
with multiple, complex, performance
systems. Every manufacturer develops
these systems using different
specifications and performance features.
That is why it is important to rely upon your
dealership to properly diagnose and repair
your vehicle. Ford Motor Company has recommended
maintenance intervals for various parts
and component systems based upon
engineering testing. Ford Motor Company
relies upon this testing to determine the
most appropriate mileage for replacement
of oils and fluids to protect your vehicle at
the lowest overall cost to you and
recommends against maintenance
schedules that deviate from the scheduled
maintenance information.
We strongly recommend the use of only
genuine Ford, Motorcraft or
Ford-authorized re-manufactured
replacement parts engineered for your
vehicle.
Additives and Chemicals
This owner's manual and the Ford
Workshop Manual list the recommended
additives and chemicals for your vehicle.
We do not recommend using chemicals or
additives not approved by us as part of
your vehicle
’s normal maintenance. Please
consult your warranty information.
Oils, Fluids and Flushing
In many cases, fluid discoloration is a
normal operating characteristic and, by
itself, does not necessarily indicate a
concern or that the fluid needs to be
changed. However, a qualified expert, such
as the factory-trained technicians at your
dealership, should inspect discolored fluids
that also show signs of overheating or
foreign material contamination
immediately.
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Mustang (CZG) Canada/United States of America, Vehicles Built From: 15-07-2019, enUSA, Edition date: 201906, Second-Printing Scheduled Maintenance

At every oil change interval as indicated by the information display
1
Inspect the exhaust system and heat shields.
Inspect rear axle and U-joints. Lubricate if your vehicle has grease fittings.
Inspect the half-shaft boots.
Inspect the steering linkage, ball joints, suspension, tie-rod ends, driveshaft and U-joints.
Lubricate any areas with grease fittings.
Inspect the wheels and related components for abnormal noise, wear, looseness or
drag.
1 Do not exceed one year or 10,000 mi (16,000 km) between service intervals.
2 Reset the Intelligent Oil-Life Monitor after engine oil and filter changes. Brake Fluid Maintenance
1
Change the brake fluid. 2
Every 3 Years
1 Perform this maintenance item every 3 years. Do not exceed the designated time for
the interval.
2 Brake fluid servicing requires special equipment available at your authorized dealer. Other Maintenance Items
1
Replace the cabin air filter.
Every
20,000 mi
(32,000 km)
Replace the engine air filter.
Every
30,000 mi
(48,000 km)
Replace the spark plugs.
Every
100,000 mi
(160,000 km) Inspect the accessory drive belts. 2
Change the automatic transmission fluid and filter.
Every
150,000 mi
(240,000 km) Change the manual transmission fluid.
Replace the accessory drive belts.
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Mustang (CZG) Canada/United States of America, Vehicles Built From: 15-07-2019, enUSA, Edition date: 201906, Second-Printing Scheduled Maintenance

Extensive Idling or Low-speed Driving for Long Distances, as in Heavy Commercial Use
Such as Delivery, Taxi, Patrol Car or Livery
Change engine oil and filter as indicated by the information
display and perform services listed in the Normal Sched-
uled Maintenance chart.
As required
Replace cabin air filter.
Inspect frequently, service
as required
Inspect engine air filter. Replace as required.
Every 15,000 mi
(24,000 km)
Replace spark plugs.
Every
60,000 mi
(96,000 km) Operating in Dusty or Sandy Conditions Such as Unpaved or Dusty Roads
Replace cabin air filter.
Inspect frequently, service
as required
Inspect engine air filter. Replace as required.
Every
15,000 mi
(24,000 km)
Inspect the wheels and related components for abnormal
noise, wear, looseness or drag.
Every
5,000 mi (8,000 km)
Rotate tires, inspect tires for wear and measure tread
depth.
Change engine oil and filter. 1
Every
5,000 mi (8,000 km)
or six months
Change manual transmission fluid.
Every
50,000 mi
(80,000 km)
1 Reset your Intelligent Oil-Life Monitor after each engine oil and filter change. Exclusive Use of E85 - Flex Fuel Vehicles Only
If ran exclusively on E85, fill the fuel tank full with regular
unleaded fuel.
Every oil change interval
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Mustang (CZG) Canada/United States of America, Vehicles Built From: 15-07-2019, enUSA, Edition date: 201906, Second-Printing Scheduled Maintenance

Locking and Unlocking................................60
Activating Intelligent Access............................. 61
Autolock................................................................... 62
Battery Saver......................................................... 65
Illuminated Entry.................................................. 64
Illuminated Exit..................................................... 65
Locking and Unlocking the Doors with the Key Blade............................................................ 63
Opening the Luggage Compartment...........64
Power Door Locks................................................ 60
Remote Control.................................................... 60
Smart Unlocks ...................................................... 62
Lug Nuts See: Changing a Road Wheel....................... 289
M
Maintenance..................................................232 General Information.......................................... 232
Manual Climate Control...............................111 Directing the Airflow............................................ 111
Setting the Blower Motor Speed.................... 111
Setting the Temperature.................................... 111
Switching Maximum Air Conditioning On and Off................................................................ 112
Switching Maximum Defrost On and Off........................................................................\
. 112
Switching Recirculated Air On and Off........................................................................\
. 112
Switching the Air Conditioning On and Off........................................................................\
.. 111
Switching the Climate Control On and Off........................................................................\
. 112
Manual Seats.................................................120
Manual Transmission Fluid Check........244
Manual Transmission..................................147
Parking Your Vehicle.......................................... 148
Recommended Shift Speeds......................... 147
Reverse................................................................... 148
Using the Clutch.................................................. 147
Media Hub
......................................................333
Memory Function...........................................121
Easy Entry and Exit Feature............................ 122
Linking a PreSet Position to your Remote Control or Intelligent Access Key
Fob....................................................................... 122
Saving a PreSet Position.................................. 122Message Center
See: Information Displays................................ 90
Mirrors See: Windows and Mirrors................................ 79
Mobile Communications Equipment.......15
Motorcraft Parts - 2.3L EcoBoost™.................................................298
Motorcraft Parts - 5.0L, Bullitt...............300
Motorcraft Parts - 5.0L.............................299
MyKey – Troubleshooting...........................58
MyKey ™
.............................................................56
Principle of Operation........................................ 56
N
Navigation.......................................................374 Changing the Format of the Map................376
cityseeker.............................................................. 378
Michelin Travel Guide....................................... 379
Navigation Map Accuracy and Updates............................................................ 379
Route Guidance.................................................. 376
Setting a Destination........................................ 375
SiriusXM Traffic and Travel Link................... 379
Zoom
...................................................................... 376
Network Connectivity................................320
Connecting the Vehicle to a Mobile
Network............................................................ 320
Network Connectivity – Troubleshooting.........................................321
Normal Scheduled Maintenance..........403 Intelligent Oil-Life Monitor™........................ 403
Normal Maintenance Intervals.................... 404
O
Oil Change Indicator Reset......................238
Oil Check See: Engine Oil Check....................................... 237
Opening and Closing the Hood..............232 Closing the Hood................................................ 233
Opening the Hood............................................. 232
Opening the Convertible Top..................202 Using the Tonneau Caps................................. 203
Ordering Additional Owner's Literature.......................................................219
Obtaining a French Owner ’s Manual..........219
456
Mustang (CZG) Canada/United States of America, Vehicles Built From: 15-07-2019, enUSA, Edition date: 201906, Second-Printing Index