maintenance schedule FORD MUSTANG MACH-E 2021 Owners Manual

Phone
Phone Precautions
.....................................372
Connecting Your Phone ............................
372
Phone Menu ..................................................
372
Making and Receiving a Phone Call ......
373
Sending and Receiving a Text Message ........................................................................\
374
Switching Text Message Notification On and Off ........................................................
375
Bluetooth®
Connecting a Bluetooth® Device .........
376
Playing Media Using Bluetooth® ..........
376
Apps
App Precautions ..........................................
377
App Requirements ......................................
377
Accessing Apps ............................................
377
Enabling Apps on an iOS Device ...........
378
Enabling Apps on an Android Device ........................................................................\
378
Switching Apple CarPlay On and Off ........................................................................\
378
Switching Android Auto On and Off .....
378
Apps – Troubleshooting ...........................
379
Personal Profiles
How Do Personal Profiles Work ...........
380
Enabling or Disabling Personal Profiles .......................................................................
380
Creating a Personal Profile ......................
381
Linking or Unlinking a Personal Profile to a Remote Control ....................................
381
Linking or Unlinking a Personal Profile to a Device .......................................................
381
Personal Profile Settings ..........................
381
Navigation
Accessing Navigation ................................
383
Navigation Map Updates .........................
383
Adjusting the Map ......................................
383Live Traffic
.....................................................
383
Setting a Destination ................................
383
Waypoints .....................................................
384
Route Guidance ..........................................
384
Vehicle System Updates
Updating the Vehicle Systems Wirelessly ........................................................................\
385
Performing a Master Reset .....................
386
Accessories
Accessories ...................................................
387
Ford Protect
What Is Ford Protect .................................
388
Scheduled Maintenance
General Maintenance Information ......
390
Normal Scheduled Maintenance .........
392
Customer Information
Rollover Warning ........................................
394
The Better Business Bureau Auto Line Program .....................................................
394
The Mediation and Arbitration Program ........................................................................\
395
Ordering a Canadian French Owner's Manual .......................................................
395
Reporting Safety Defects in the United States .........................................................
396
Reporting Safety Defects in Canada .......................................................................
396
Declaration of Conformity .......................
397
Declaration of Conformity - Vehicles With: SYNC ...............................................
397
Type Approvals ............................................
397
Perchlorate ....................................................
407
Replacement Parts Recommendation ........................................................................\
407
Mobile Communications Equipment ........................................................................\
407
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Table of Contents

WHAT IS THE CABIN AIR
FILTER
The cabin air filter improves the quality of
air in your vehicle by trapping dust, pollen
and other particles.
REPLACING THE CABIN AIR
FILTER
Replace the filter at regular intervals. See
Scheduled Maintenance (page 390).
The cabin air filter is behind the glove
compartment.
To remove the lower glove compartment
and access the filter:
1. Open the glove compartment.
2. Detach the damper by depressing the tabs and pulling it away from the glove
compartment. 3. Press the tabs on each side to release
the glove compartment. 4. Fully lower the glove compartment.
5.
Unclip both sides of the filter door and
swing door down to access filter. 6. Remove the old filter and replace with
a new filter.
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Interior Air QualityE335004 E335003 E335005

Motor electronic coolant reservoir. See Checking the Coolant (page 304).
A
Battery coolant reservoir. See
Checking the Coolant (page 304).
B
Brake fluid reservoir.
See Checking the Brake Fluid (page 187).
C
Under hood fuse box. See
Under Hood Fuse Box (page 292).
D
Windshield washer fluid reservoir. See
Adding Washer Fluid (page 104).
E
Note: Some of these components are
underneath the luggage compartment cover
and cannot be seen unless the cover is
removed. See
Installing and Removing
the Luggage Compartment Cover (page
277).
CHECKING THE COOLANT WARNING:
Do not remove the
coolant reservoir cap when the vehicle
is on or the cooling system is hot. Wait
10 minutes for the cooling system to cool
down. Cover the coolant reservoir cap
with a thick cloth to prevent the
possibility of scalding and slowly remove
the cap. Failure to follow this instruction
could result in personal injury. WARNING:
Do not put coolant in
the windshield washer reservoir. If
sprayed on the windshield, coolant could
make it difficult to see through the
windshield. WARNING:
Do not add coolant
further than the MAX mark.
Note: Coolant expands when it is hot. The
level may extend beyond the
MAX mark.
Your vehicle has a battery cooling system
and a motor electrical cooling system. See
Under Hood Overview
(page 303). The
luggage compartment covers need to be
removed in order to access the reservoirs.
See
Installing and Removing the
Luggage Compartment Cover (page 277). When the electric motor is cold, check the
concentration and level of the coolant at
the intervals listed in the scheduled
maintenance information. See Scheduled
Maintenance
(page 390).
Maintain coolant concentration within
48% to 50%, which equates to a freeze
point between
-29–-35°F (-34–-37°C).
Check coolant concentration using a
refractometer. We do not recommend the
use of hydrometers or coolant test strips
for measuring coolant concentration.
Adding Coolant
It is very important to use prediluted
coolant approved to the correct
specification in order to avoid plugging the
small passageways in the electric motor
cooling system. See
Cooling System
Capacity and Specification (page 344).
Do not mix different colors or types of
coolant in your vehicle. Mixing of coolants
or using an incorrect coolant may harm the
electric motor or cooling system
components and may cause damage that
the vehicle warranty may not cover.
Note: Automotive fluids are not
interchangeable.
Note: Do not use stop leak pellets, cooling
system sealants, or non-specified additives
as they can cause damage to the electric
motor cooling or heating systems.
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Maintenance

Severe Climates
If you drive in extremely cold climates:
•
It may be necessary to increase the
coolant concentration above 50%.
• A coolant concentration of 60%
provides improved freeze point
protection.
• Coolant concentrations above 60%
decrease the overheat protection
characteristics of the coolant and may
cause damage to the electric motor.
If you drive in extremely hot climates:
• You can decrease the coolant
concentration to 40%.
• A coolant concentration of 40%
provides improved overheat protection.
• Coolant concentrations below 40%
decrease the overheat and corrosion
protection characteristics of the
coolant and may cause damage to the
electric motor.
Coolant Change
Change the coolant at specific mileage
intervals listed in the scheduled
maintenance information. Add prediluted
coolant approved to the correct
specification. See Cooling System
Capacity and Specification (page 344).
AUTOMATIC TRANSMISSION
FLUID CHECK
If required, have an authorized dealer check
and change the transmission fluid at the
correct service interval. See
Scheduled
Maintenance (page 390).
The automatic transmission does not have
a transmission fluid dipstick. Refer to your scheduled maintenance
information for scheduled intervals for fluid
checks and changes. Your transmission
does not consume fluid. However, if you
notice a sign of leaking fluid, contact an
authorized dealer.
Do not use supplemental transmission
fluid additives, treatments or cleaning
agents. The use of these materials may
affect transmission operation and result
in damage to internal transmission
components.
12V BATTERY
CHANGING THE 12V BATTERY
If the 12 volt battery needs servicing, see
your authorized dealer.
CHARGING THE 12V BATTERY
Your vehicle has a high voltage to low
voltage energy transfer feature that keeps
the 12 volt battery charged by the high
voltage battery. If the 12 volt battery level
is low, the high voltage battery transfers
energy to the 12 volt battery when the
vehicle is off.
12V BATTERY –
TROUBLESHOOTING
12V BATTERY – WARNING LAMPS
If it illuminates when the green
ready to drive indicator is
activated, this indicates your
vehicle requires service. Have your vehicle
checked as soon as possible.
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Maintenance

Remote Vehicle Control Examples
Result
Command
The vehicle tells
you how much gas it has left.
How much gas is in
my tank?
Maintenance and Roadside Assistance
Examples Result
Command
Your vehicle calls
the roadside assist- ance phonenumber.
Call roadside
assistance.
Vehicle Information Examples Result
Command
Information about
the feature appears on the center
display or FordPass app.
How does cruise
control work?
Information aboutthe warning light appears on the
center display or FordPass app.
What does the
warning light mean?
Information aboutopen recalls
appears on the
center display or FordPass app.
Am I affected by
any recalls?
Your vehicle or
FordPass app tells you the expiration date.
When does my
warranty expire? Charging Examples Result
Command
Information about
the time and loca- tion of the next
charge appears on the center display or FordPass app.
When is my next
scheduled charge?
Shows the chargingdisplay in thevehicle.
Show me the char-
ging schedule.
Shows the chargingdisplay in thevehicle.
Change my charge
schedule.
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Voice Interaction

Less Cost to Properly Maintain Your
Vehicle
The Ford Protect extended service plan
also offers a Premium Maintenance Plan
that covers all scheduled maintenance,
and selected wear items. The coverage is
prepaid, so you never have to worry about
the cost of your vehicle
’s maintenance.
Covered maintenance includes:
• Windshield wiper blades.
• The clutch disc (if equipped).
• Brake pads and linings.
• Shock absorbers.
• Struts.
• Cabin air filter replacement every
20,000 mi (32,000 km).
Interest Free Finance Options
Just a 5% down payment provides you
with an affordable, no interest, no fee
payment program allowing you all the
security and benefits Ford Protect
extended service plan has to offer while
paying over time. You are pre-approved
with no credit check or hassles. To learn
more, call our Ford Protect extended
service plan specialists at 800-367-3377.
Ford Protect Extended Service Plan
P.O. Box 321067
Detroit, MI 48232
Ford Protect Extended Service
Plan (Canada Only)
You can get more protection for your
vehicle by purchasing a Ford Protect
extended service plan. Ford Protect
extended service plan is the only service
contract backed by Ford Motor Company
of Canada, Limited. Depending on the plan
you purchase, Ford Protect extended
service plan provides benefits such as: •
Rental reimbursement.
• Coverage for certain maintenance and
wear items.
• Protection against repair costs after
your New Vehicle Limited Warranty
Coverage expires.
• Roadside Assistance benefits.
There are several Ford Protect extended
service plans available in various time,
distance and deductible combinations.
Each plan is tailored to fit your own driving
needs, including reimbursement for towing
and rental. When you purchase Ford
Protect extended service plan, you receive
added peace-of-mind protection
throughout Canada, the United States and
Mexico, provided by a network of
participating authorized Ford Motor
Company dealers.
Note: Repairs performed outside of Canada
and the United States are not eligible for
Ford Protect extended service plan
coverage.
This information is subject to change. Visit
your local Ford of Canada dealer or
www.ford.ca to find the Ford Protect
extended service plan that is right for you.
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Ford Protect

GENERAL MAINTENANCE
INFORMATION
Why Maintain Your Vehicle?
Carefully following the maintenance
schedule helps protect against major repair
expenses resulting from neglect or
inadequate maintenance and may help to
increase the value of your vehicle when
you sell or trade it. Keep all receipts for
completed maintenance with your vehicle.
It is important that you have your vehicle
serviced at the proper times. These
intervals serve two purposes; first is to
maintain the reliability of your vehicle and
the second is to keep the cost of owning
your vehicle down.
It is your responsibility to have all
scheduled maintenance performed and to
make sure that the materials used meet
the specifications identified in this owner's
manual.
Failure to perform scheduled maintenance
and regularly inspect your vehicle may
result in vehicle damage not covered by
the vehicle Warranty.
Why Maintain Your Vehicle at Your
Dealership?
Our Genuine Replacement Parts
Dealerships stock our parts and our
authorized branded re-manufactured
replacement parts. These parts meet or
exceed our specifications. Parts installed
at your dealership carry a nationwide
24-month or unlimited mile (kilometer)
parts and labor limited warranty.
If you do not use our authorized parts they
may not meet our specifications.
Protecting Your Investment
Maintenance is an investment that pays
dividends in the form of improved
reliability, durability and resale value. To
maintain the proper performance of your
vehicle, make sure you have scheduled
maintenance performed at the designated
intervals.
It is important to rely upon your dealership
to properly diagnose and repair your
vehicle.
We have recommended maintenance
intervals for various parts and component
systems based upon engineering testing.
We rely upon this testing to determine the
most appropriate mileage for replacement
of fluids to protect your vehicle at the
lowest overall cost to you and
recommends against maintenance
schedules that deviate from the scheduled
maintenance information.
We strongly recommend the use of only
our genuine manufactured or our
authorized re-manufactured replacement
parts engineered for your vehicle.
Additives and Chemicals
We do not recommend using chemicals or
additives not approved by us as part of
your vehicle
’s normal maintenance. Please
consult your warranty information.
Fluids and Flushing
In many cases, fluid discoloration is a
normal operating characteristic and, by
itself, does not necessarily indicate a
concern or that the fluid needs to be
changed. However, a qualified expert, such
as the factory-trained technicians at your
dealership, should inspect discolored fluids
that also show signs of overheating or
foreign material contamination
immediately.
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Scheduled Maintenance

Make sure to change your vehicle
’s fluids
at the specified intervals or in conjunction
with a repair. Flushing is a viable way to
change fluid for many vehicle sub-systems
during scheduled maintenance. It is critical
that systems are flushed only with new
fluid that is the same as that required to fill and operate the system or using our
approved flushing chemical.
Owner Checks and Services
Make sure you perform the following basic
maintenance checks and inspections every
month or at six-month intervals.Check Every Month
Function of all interior and exterior lights.
Tires (including spare) for wear and proper pressure. Windshield washer fluid level. Check Every Six Months
12V Battery connections. Clean if necessary.
Body and door drain holes for obstructions. Clean if necessary. Cooling system fluid level and coolant strength.
Door weatherstrips for wear. Lubricate if necessary.
Hinges, latches and outside locks for proper operation. Lubricate if necessary. Parking brake for proper operation.
Safety belts and seat latches for wear and function.
Safety warning lamps (brake, ABS, airbag and safety belt) for operation.
Washer spray and wiper operation. Clean or replace blades as necessary.
Multi-point Inspection
In order to keep your vehicle running right,
it is important to have the systems on your
vehicle checked regularly. This can help
identify potential issues and prevent major
problems. We recommend having the
following multi-point inspection performed
at every scheduled maintenance interval
to help make sure your vehicle keeps
running great.
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Scheduled Maintenance

Multi-Point Inspection
Radiator, cooler, heater and air conditioning hoses
12V Battery performance
Suspension components for leaks ordamage
Exterior lamps and hazard warning system
operation
Steering and linkage
Fluid levels; fill if necessary 1
Tires for wear and proper pressure 2
For fluid leaks
Windshield for cracks, chips or pits
Half-shaft dust boots
Washer spray and wiper operation
Horn operation
1 Brake, coolant recovery reservoir and window washer.
2 Your vehicle is equipped with a temporary mobility kit; check the tire sealant expiration
Use By date on the canister. Replace as needed.
Be sure to ask your dealership service
advisor or technician about the multi-point
vehicle inspection. It is a comprehensive
way to perform a thorough inspection of
your vehicle. Your checklist gives you
immediate feedback on the overall
condition of your vehicle.
NORMAL SCHEDULED MAINTENANCE Normal Scheduled Maintenance
1
Rotate tires, inspect tire wear and measure tread depth.
Every 12 months or
10,000 mi (16,000 km).
Perform multi-point inspection (recommended).
Inspect brake pads, shoes, rotors, drums, brake linings,
hoses and parking brake.
Inspect cooling system level, strength and hoses.
Inspect half-shaft boots.
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Scheduled Maintenance

Normal Scheduled Maintenance
1
Inspect steering linkage, ball joints, suspension and tie-
rod ends.
Inspect wheels and related components for abnormal
noise, wear, looseness or drag.
1 Do not exceed one year or 10,000 mi (16,000 km) between service intervals. Brake Fluid Maintenance
1
Change brake fluid. 2
Every 3 Years
1 Perform this maintenance item every 3 years. Do not exceed the designated time for
the interval.
2 Brake fluid servicing requires special equipment available at your authorized dealer. Other Maintenance Items
Replace cabin air filter. 1
Every 20,000 mi (32,000 km)
Change the transmission fluid.
At 10 years or
150,000 mi
(240,000 km)
Change the coolant.2
At 200,000 mi (322,000 km)
1 Cabin air filter life is dependent on exposure to dusty and dirty conditions. Vehicles
operated in these conditions require frequent inspection and replacement of the cabin
air filter.
2 Initial replacement at 10 years or
200,000 mi (322,000 km), then every 5 years or
100,000 mi (160,000 km).
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2021 Mustang Mach-E (CGW) Canada/United States of America, Vehicles Built From: 07-06-2021, enUSA, Edition date: 202104, First-Printing Scheduled Maintenance