ESP FORD MUSTANG MACH-E 2021 Warranty Guide

2. Important information you should know
IF YOU NEED CUSTOMER ASSISTANCE
Your Ford Motor Company Dealer is available to assist you with all your
automotive needs. Please follow the procedures outlined on the front
page of this booklet. In addition, if you are an eligible U.S. owner, you
may use - at no cost - the services of the BBB AUTO LINE program. For
details, see Better Business Bureau (BBB) AUTO LINE program, page 25
or call 1-800-955-5100.
KNOW WHEN YOUR WARRANTY BEGINS
YourWarranty Start Date is the day you take delivery of your new
vehicle or the day it is first put into service (for example, as a dealer
demonstrator), whichever occurs first.
CHECK YOUR VEHICLE
We try to check vehicles carefully at the assembly plant and the
dealership, and we usually correct any damage to paint, sheet metal,
upholstery, or other appearance items. But occasionally something may
slip past us, and a customer may find that a vehicle was damaged before
he or she took delivery. If you see any damage when you receive your
vehicle, notify your dealership within one week.
MAINTAIN YOUR VEHICLE PROPERLY
Your Owner’s Manual, provided with your vehicle, indicates the scheduled
maintenance required for your vehicle. Proper maintenance guards
against major repair expenses resulting from neglect or inadequate
maintenance and may help increase the value you receive when you sell
or trade your vehicle.
It is your responsibility to make sure that all the scheduled maintenance
is performed and that the materials used meet Ford engineering
specifications. Failure to perform scheduled maintenance as specified in
the Owner’s Manual will invalidate warranty coverage on parts affected
by the lack of maintenance. Make sure that receipts for completed
maintenance work are retained with the vehicle.
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3. The New Vehicle Limited Warranty for your2021-Model Battery Electric Vehicle
LIMITATIONS AND DISCLAIMERS
All of the warranties in this booklet are subject to the following
limitations and disclaimers:
The warranties in this booklet are the only express warranties
applicable to your vehicle. Ford does not assume or authorize anyone
to assume for it any other obligation or liability in connection with
your vehicle or these warranties. No person, including Ford employees
or Dealers, may modify or waive any part of these warranties.
Ford and its Dealers reserve the right to make changes in or additions
to vehicles built or sold by them at any time without incurring any
obligation to make the same or similar changes or additions to
vehicles previously built or sold.
Ford and its Dealers also reserve the right to provide post-warranty
repairs, conduct recalls, or extend the warranty coverage period for
certain vehicles or vehicle populations, at the sole discretion of Ford.
The fact that Ford has provided such measures to a particular vehicle
or vehicle population in no way obligates Ford to provide similar
accommodations to other owners of similar vehicles.
As a condition of these warranties, you are responsible for properly
using, maintaining, and caring for your vehicle as outlined in your
Owner’s Manual. Ford recommends that you maintain copies of all
maintenance records and receipts for review by Ford.
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Ford and your Dealer are not responsible for any time or income that
you lose, any inconvenience you might be caused, the loss of your
transportation or use of your vehicle, the cost of rental vehicles, fuel,
telephone, travel, meals, or lodging, the loss of personal or commercial
property, the loss of revenue, or for any other incidental or
consequential damages you may have.
Punitive, exemplary, or multiple damages may not be recovered unless
applicable law prohibits their disclaimer.
You may not bring any warranty-related claim as a class
representative, a private attorney general, a member of a class of
claimants or in any other representative capacity.
Ford shall not be liable for any damages caused by delay in delivery or
furnishing of any products and/or services.
You may have some implied warranties. For example, you may have an
implied warranty of merchantability (that the car or light truck is
reasonably fit for the general purpose for which it was sold) or an
implied warranty of fitness for a particular purpose (that the car or
light truck is suitable for your special purposes), if a special purpose
was specifically disclosed to Ford itself not merely to the Dealer
before your purchase, and Ford itself not just the Dealer told you the
vehicle would be suitable for that purpose.
These implied warranties are limited, to the extent allowed by law, to
the time period covered by the written warranties, or to the applicable
time period provided by state law, whichever period is shorter.
DISCLAIMER OF IMPLIED WARRANTIES FOR BUSINESS AND
RACING USE
*** Ford disclaims all implied warranties if the vehicle is
used for business or commercial purposes. ***
*** Ford disclaims the implied warranty of fitness for a
particular purpose if your vehicle is used for racing, even if
the vehicle is equipped for racing. ***
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WHAT IS COVERED?
Your NEW VEHICLE LIMITED WARRANTY gives you specific legal
rights. You may have other rights that vary from state to state. Under
your New Vehicle Limited Warranty if:
- your Ford vehicle is properly operated and maintained, and
- was taken to a Ford dealership for a warranted repair during the
warranty period
then authorized Ford Motor Company Dealers will, without charge,
repair, replace, or adjust all parts on your vehicle that malfunction or fail
during normal use during the applicable coverage period due to a
manufacturing defect in factory-supplied materials or factory workmanship.
Note: Warranted repairs with respect to the high voltage battery
assembly must be performed by an EV Certified Ford dealership.
This warranty does not mean that each Ford vehicle is defect free.
Defects may be unintentionally introduced into vehicles during the
design and manufacturing processes and such defects could result in the
need for repairs. Ford provides the New Vehicle Limited Warranty only
to remedy manufacturing defects that result in vehicle part malfunction
or failure during the warranty period.
The remedy under this written warranty, and any implied warranty, is
limited to repair, replacement, or adjustment of defective parts. This
exclusive remedy shall not be deemed to have failed its essential purpose
so long as Ford, through its authorized Dealers, is willing and able to
repair, replace, or adjust defective parts in the prescribed manner.
Ford’s liability, if any, shall in no event exceed the cost of correcting
manufacturing defects as herein provided and upon expiration of this
warranty, any such liability shall terminate.
Conditions that are not covered by the New Vehicle Limited Warranty
are described on pages 13-17. When making warranty repairs on your
vehicle, the Dealer will use Ford or Motorcraft parts or remanufactured
or other parts that are authorized by Ford, at the discretion of Ford or
the Ford dealership.
Nothing in this warranty should be construed as requiring or prohibiting
that defective parts be replaced with parts of a different type or design
than the original part, so long as the vehicle functions properly with the9

•improper vehicle storage resulting in high voltage battery damage
(See Owner’s Manual for vehicle storage recommendations)
In order to maintain your warranty coverage, be sure to follow the
recommendations in the Owner’s Manual under Preserving Your High
Voltage Battery.
The New Vehicle Limited Warranty does not cover damage to the Ford
Mobile Charger caused by abuse or misuse. Always use the Ford Mobile
Charger in a manner that conforms to the directions found in the
Owner’s Manual.
Damage Caused by Alteration or Modification
The New Vehicle Limited Warranty does not cover any damage caused by:
• Tampering, alterations, or modifications of the vehicle, including the
body, chassis, electronics or their components, after the vehicle leaves
the control of Ford Motor Company
• the installation or use of a non-Ford Motor Company part or any part
or software (Ford or non-Ford) designed for off-road use only
installed after the vehicle leaves the control of Ford Motor Company, if
the installed part fails or causes a Ford part to fail. Examples include,
but are not limited to lift kits, oversized tires, roll bars, cellular
phones, alarm systems, automatic starting systems and
performance-enhancing powertrain components or software and
performance “chips”.
Your vehicle may allow, enable or facilitate the use of certain non-Ford
Motor Company software. Ford is not responsible for the functionality
of such software. Ford may disallow, discontinue or modify your ability
to use such software at any time without prior notification or incurring
any warranty or other obligation. Non-Ford Motor Company software
may be governed by End User License Agreement or warranty
provided by the software provider. For Ford Motor Company software
see End User License Agreement found in the Owner Manual.
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Damage Caused by Use and/or the Environment
The New Vehicle Limited Warranty does not cover surface rust,
deterioration and damage of paint, trim, upholstery, and other
appearance items that result from use and/or exposure to the elements.
You, as the owner, are responsible for these items. Some examples are:
•dings, dents
• cuts, burns, punctures or tears
• road salt
• tree sap, bird and bee droppings
• windstorm, lightening, hail
• earthquake
• freezing, water or flood
• stone chips, scratches (some examples are on paint and glass)
•
windshield stress cracks. However, limited coverage on windshield stress
cracks will be provided for the first 12 months or 12,000 miles (whichever
occurs first), even though caused by use and/or exposure to the elements.
Maintenance/Wear
The New Vehicle Limited Warranty does not cover: (1) parts and labor
needed to maintain the vehicle; and (2) the replacement of parts due to
normal wear and tear. You, as the owner, are responsible for these items. See
your Owner’s Manual. Some examples of maintenance and normal wear are:
• fluids such as coolant, brake
fluid, and lubricants
• cabin air filters
• tire rotation/inflation
• cleaning/polishing •
wiper blades*
• wheel alignments and tire
balancing*
• brake pad/lining*
* Ford will replace or adjust certain maintenance items when necessary,
free of charge during a limited period:
• Wiper blade replacements will be provided during the first six months
in service, regardless of miles driven.
• Wheel alignments and tire balancing will be provided during the first
12 months or 12,000 miles in service, whichever occurs first.
• Brake pad/lining replacements will be provided during the first
12 months or 18,000 miles in service, whichever occurs first.
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4. In addition ...
ROADSIDE SERVICE ASSISTANCE
(UNITED STATES, PUERTO RICO, AND U.S. VIRGIN ISLANDS)
Your vehicle is covered by the complimentary Ford Roadside Assistance
Program (unless you are driving a daily rental unit). Under this program,
Ford will cover:
•Towing to the nearest EV Certified Ford dealership, or to your selling
dealership, if within 35 miles of the disablement
• Should your BEV be disabled due to low charge, similar to emergency
fuel delivery to ICE vehicle, towing to the nearest public charger, EV
Certified Ford dealership, or home if within 35 mi radius of your
vehicle’s location. (Limited to two occurrences in a 12-month period)
• In the case of a flat tire, roadside assistance will help with the use of
the tire mobility kit, or if the kit is damaged or unusable or if
requested by the customer, roadside assistance will tow to the nearest
Dealer
• 12V Battery jump starts
• Lock-out assistance (replacement key cost is customer responsibility)
• Winch out services: includes pulling a vehicle within 100 feet of a
paved or county maintained road. No recoveries.
The Roadside Assistance Program is separate from the New Vehicle
Limited Warranty. It begins at the warranty start date and lasts for five
years or 60,000 miles (whichever occurs first). If you need towing
beyond the five years or 60,000 miles (whichever occurs first) period,
Ford can arrange roadside assistance and charge your credit card. If the
reason for the vehicle disablement is later found to be covered by
another Ford warranty, Ford will provide a refund for the tow charge
under the other warranty, through the dealership.
For emergency roadside assistance, call 1-800-241-3673, 24 hours
a day, 365 days a year.
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5. Additional information about your warranty coverage
NOTE: Fully-electric vehicles are not eligible for any emissions
warranties.
WHAT REPLACEMENT PARTS SHOULD I USE?
Ford Motor Company recommends that you use genuine Ford
replacement parts. However, when you are having non-warranty work
performed on your vehicle, you may choose to use non-Ford parts. If you
decide to use non-Ford parts, be sure they are equivalent to Ford parts
in performance, quality, and durability. If you use replacement parts that
are not equivalent to Ford parts, your vehicle’s systems may not work as
effectively, and you may jeopardize your warranty coverage.
OWNER’S WARRANTY RESPONSIBILITIES
As the vehicle owner, you are responsible for the performance of the
required maintenance listed in your Owner’s Manual. Ford Motor
Company recommends that you retain all receipts covering maintenance
on your vehicle, but Ford cannot deny warranty coverage soley for the
lack of receipts or for your failure to ensure the performance of all
scheduled maintenance.
You are responsible for presenting your vehicle to a Ford Motor
Company Dealer as soon as a problem exists. The warranty repairs
should be completed in a reasonable amount of time, not to exceed
30 days.
As the vehicle owner, you should also be aware that Ford Motor
Company may deny you warranty coverage if your vehicle or a part has
failed due to abuse, neglect, improper maintenance, or unapproved
modifications.
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To preserve your warranty,the following conditions should be observed
(See Owner’s Manual for further detail):
• Refer to the Owner’s Manual for the proper ways your vehicle’s battery
must be maintained in the event the vehicle is not driven or is stored
for an extended period.
• Follow all instructions for use and charging of the high voltage battery
assembly
• Use the vehicle, charging equipment, and high voltage battery
assembly as intended and as described in the Owner Manual, and in
accordance with the manufacturer’s instructions.
• Have all high voltage battery assembly service and repairs performed
by properly qualified and equipped personnel at an EV Certified Ford
dealership.
PROPER MAINTENANCE PRESERVES YOUR WARRANTY
The high voltage battery assembly in the vehicle is designed to operate
within a sealed system. Removing the high voltage battery assembly from
the vehicle, or opening the high voltage battery assembly, creates a risk
of damage to the high voltage battery assembly, as well as a risk of
personal injury, including electrocution. EV Certified Ford dealerships
are specially trained and equipped to repair the high voltage battery
assembly and high voltage systems on the vehicle, and are the only
repair facilities authorized to repair the high voltage battery assembly.
In order to maintain optimal battery life and functionality of your vehicle,
it is imperative that all high voltage battery software updates are
installed. You are responsible for ensuring all software updates are
installed within 30 days of software availability. You can most easily
accomplish this by keeping Automatic Updates set to ON. If you are
unable or choose not to use your vehicle’s connectivity features to
update software, your Ford Dealer can determine if software updates are
available for your vehicle and perform these updates. Battery system
updates will be installed at no cost to you during the warranty period.
Damage resulting from failure to install battery system updates will not
be covered under your New Vehicle Limited Warranty.
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6. Noise emissions warranty
NOISE EMISSIONS WARRANTY FOR CERTAIN LIGHT TRUCKS
Ford Motor Company warrants to the first person who purchases this
vehicle for purposes other than resale and to each subsequent purchaser
that this vehicle as manufactured by Ford, was designed, built and
equipped to conform at the time it left Ford’s control with all applicable
U.S. EPA Noise Control Regulations.
This warranty covers this vehicle as designed, built and equipped by
Ford Motor Company, and is not limited to any particular part,
component or system of the vehicle as manufactured by Ford. Defects in
design, assembly or in any part, component or system of the vehicle as
manufactured by Ford, which, at the time it left Ford’s control, caused
noise emissions to exceed Federal standards, are covered by this
warranty for the life of the vehicle.
THE NOISE EMISSIONS WARRANTY OBLIGATIONS DO NOT APPLY TO:
•loss of time, inconvenience, loss of use of the vehicle, commercial loss
or, other consequential damages.
• any vehicle which is not covered by the U.S. EPA Medium and Heavy
Trucks Noise Emission Standards (40 C.F.R. Part 205, Subpart B).
Among the non-covered vehicles are those lacking a partially or fully
enclosed operator’s compartment, such as a basic stripped chassis,
those having a Gross Vehicle Weight Rating of 10,000 pounds or less,
and those sold outside the United States and its territories. To the
extent permitted by law, THIS WARRANTY IS EXPRESSLY INSTEAD
of any express or implied warranty, condition, or guarantee,
agreement, or representation, by any person with respect to
conformity of this vehicle with the U.S. EPA Noise Control
Regulations, including ANY IMPLIED WARRANTY OF
MERCHANTABILITY OR FITNESS.
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