battery FORD MUSTANG MACH-E 2021 Warranty Guide

2021 Model Year Battery Electric Vehicle Warranty Guide (Mustang Mach-E)
owner.ford.com ford.ca
June 2021
Second Printing Litho in U.S.A.
MJ8J 19T201 AA

1. Introduction
Ford Motor Companyand your selling Dealer thank you for selecting
one of our quality products. Our commitment to you and your vehicle
begins with quality protection and service. When you need warranty
repairs, your selling Dealer would like you to return to it for that service,
but you may also take your vehicle to another Ford Motor Company
dealership authorized for warranty repairs. Certain warranty repairs
require specialized training, so not all Dealers are authorized to perform
all warranty repairs. Depending on the warranty repair needed, the
vehicle may need to be serviced at another Dealer. If a particular
dealership cannot assist you, then contact the Customer Relationship
Center at 1-800-392-3673.
This booklet explains in detail the warranty coverages that apply to your
Battery Electric Vehicle (BEV). If you bought a previously owned
2021-model electric vehicle, you are eligible for any remaining warranty
coverages.
While you may take your vehicle to any Ford Motor Company dealership
for most repairs, certain repairs involving the high voltage components
must be completed at an Electric Vehicle (EV) Certified Ford dealership.
You can identify and locate EV Certified Ford Dealers using the dealer
locator tool on Ford.com, or by calling the Customer Relationship Center
at 1-800-392-3673.
1

3. The New Vehicle Limited Warranty for your2021-Model Battery Electric Vehicle
LIMITATIONS AND DISCLAIMERS
All of the warranties in this booklet are subject to the following
limitations and disclaimers:
The warranties in this booklet are the only express warranties
applicable to your vehicle. Ford does not assume or authorize anyone
to assume for it any other obligation or liability in connection with
your vehicle or these warranties. No person, including Ford employees
or Dealers, may modify or waive any part of these warranties.
Ford and its Dealers reserve the right to make changes in or additions
to vehicles built or sold by them at any time without incurring any
obligation to make the same or similar changes or additions to
vehicles previously built or sold.
Ford and its Dealers also reserve the right to provide post-warranty
repairs, conduct recalls, or extend the warranty coverage period for
certain vehicles or vehicle populations, at the sole discretion of Ford.
The fact that Ford has provided such measures to a particular vehicle
or vehicle population in no way obligates Ford to provide similar
accommodations to other owners of similar vehicles.
As a condition of these warranties, you are responsible for properly
using, maintaining, and caring for your vehicle as outlined in your
Owner’s Manual. Ford recommends that you maintain copies of all
maintenance records and receipts for review by Ford.
5

WHAT IS COVERED?
Your NEW VEHICLE LIMITED WARRANTY gives you specific legal
rights. You may have other rights that vary from state to state. Under
your New Vehicle Limited Warranty if:
- your Ford vehicle is properly operated and maintained, and
- was taken to a Ford dealership for a warranted repair during the
warranty period
then authorized Ford Motor Company Dealers will, without charge,
repair, replace, or adjust all parts on your vehicle that malfunction or fail
during normal use during the applicable coverage period due to a
manufacturing defect in factory-supplied materials or factory workmanship.
Note: Warranted repairs with respect to the high voltage battery
assembly must be performed by an EV Certified Ford dealership.
This warranty does not mean that each Ford vehicle is defect free.
Defects may be unintentionally introduced into vehicles during the
design and manufacturing processes and such defects could result in the
need for repairs. Ford provides the New Vehicle Limited Warranty only
to remedy manufacturing defects that result in vehicle part malfunction
or failure during the warranty period.
The remedy under this written warranty, and any implied warranty, is
limited to repair, replacement, or adjustment of defective parts. This
exclusive remedy shall not be deemed to have failed its essential purpose
so long as Ford, through its authorized Dealers, is willing and able to
repair, replace, or adjust defective parts in the prescribed manner.
Ford’s liability, if any, shall in no event exceed the cost of correcting
manufacturing defects as herein provided and upon expiration of this
warranty, any such liability shall terminate.
Conditions that are not covered by the New Vehicle Limited Warranty
are described on pages 13-17. When making warranty repairs on your
vehicle, the Dealer will use Ford or Motorcraft parts or remanufactured
or other parts that are authorized by Ford, at the discretion of Ford or
the Ford dealership.
Nothing in this warranty should be construed as requiring or prohibiting
that defective parts be replaced with parts of a different type or design
than the original part, so long as the vehicle functions properly with the9

Extended warranty coverage periods are available for certain
vehicle parts and conditions. Specifically,
(1) Your vehicle’s Powertrain components are covered for five years or
60,000 miles, whichever occurs first. The extended Powertrain coverage
applies to all components of the driveline that are not specifically
covered by the Electric Vehicle Component warranty. Powertrain
components that receive warranty coverage for five years or 60,000 miles
may include gears, differential, shafts, fluid pumps, seals and gaskets,
bearings, mounts, drive shaft, retainers, supports, universal and constant
velocity joints.
(2) The high voltage battery and eDrive systems of your vehicle are
covered by the Electric Vehicle Component coverage for eight years or
100,000 miles, whichever comes first. High voltage battery and eDrive
components covered by this warranty include the high voltage battery
assembly, Bussed Electrical Center (BEC), Battery Energy Control
Module (BECM), on-board charger, Inverter System Controller (ISC),
DC/DC converter, and eDrive. If a covered component requires
replacement under the Electric Vehicle Component warranty, it may be
replaced with a new, factory remanufactured, or factory refurbished
component, at Ford’s discretion. Refurbished battery components
selected for your vehicle will align with your vehicle’s age and mileage
and meet Ford’s requirements and standards.
(3) Your vehicle’s safety belts and air bag Supplemental Restraint System
(SRS) are covered for an extended Safety Restraint Coverage Period,
which lasts for five years or 60,000 miles, whichever occurs first.
(4) Your vehicle’s body sheet metal panels are covered for an extended
Corrosion Coverage Period, which lasts for five years, regardless of miles
driven. The extended warranty coverage only applies if a body sheet
metal panel becomes perforated due to corrosion during normal use due
to a manufacturing defect in factory-supplied materials or factory
workmanship. If aluminum body panels have corrosion or rust damage,
and the damage is not the result of abnormal usage, vehicle accident,
customer actions and/or extreme environmental conditions, the corrosion
or rust damage repairs are covered for 5 years, unlimited miles. For
damage caused by airborne material (environmental fallout) where there
is no factory-related defect involved and therefore no warranty our
policy is to provide free repair of paint damage due to the airborne
material for 12 months or 12,000 miles, whichever occurs first.11

High Voltage Lithium-Ion Battery Capacity Coverage
As is the case with all batteries, the high voltage lithium-ion battery
capacity will decrease over time and with use. While gradual capacity
loss with time and use is considered normal wear and tear, Ford Motor
Company warrants the high voltage battery against excessive capacity
loss for a period of 8 years/100,000 miles, whichever comes first. If an
authorized EV Certified Ford Dealer determines that the battery capacity
is less than 70 percent of the high voltage battery’s beginning of life
capacity, or less than 65 percent for vehicles in cutaway or chassis cab
configuration, this level of capacity loss is considered excessive. The
measurement method used to determine the high voltage battery
capacity, and the decision of whether to repair, replace, or provide
reconditioned or remanufactured parts, and the condition of any such
replaced, reconditioned or remanufactured parts, are at the sole
discretion of Ford Motor Company. During the High Voltage Battery
Capacity Coverage period, Ford Motor Company will cover the necessary
component repair or replacement to correct this excessive capacity loss,
when performed by an EV Certified Ford dealership. This coverage is in
addition to the high voltage battery assembly’s limited warranty for
defects in materials or workmanship. If a warranty repair requires
replacement of the high voltage battery assembly, or one of its
components, it may be replaced with a new, factory remanufactured, or
factory refurbished component, at Ford’s discretion. Refurbished battery
components selected for your vehicle will align with your vehicle’s age,
and mileage.
NOTE: The battery capacity degradation rate will vary based on various
factors, including environmental conditions, and will also be affected by
the way in which the vehicle is used. Following the recommendations in
thePreserving Your High Voltage Battery section of the Owner’s
Manual may help lower the rate of capacity degradation and optimize
battery life.
Over the Air (OTA) Updates
During the warranty coverage period, Ford Motor Company warrants that:
• you will not be charged for diagnosis, repair, replacement, or
adjustment of components that are damaged or inoperable due to a
defect caused by an OTA update
12

WHAT IS NOT COVERED UNDER THE NEW VEHICLE LIMITED
WARRANTY?
Damage Caused By:
•accidents, collision or objects striking the vehicle (including driving
through a car wash)
• theft, vandalism, or riot
• fire or explosion
• using contaminated or improper fluids
• customer-applied chemicals or accidental spills
• driving through water deep enough to cause water to be ingested into
any component. i.e. powertrain components
• immersion/flooding of the high voltage battery assembly
• abuse and/or misuse of the vehicle and/or high voltage battery pack,
such as driving over curbs, overloading, racing or using the vehicle as
a permanent stationary power source
• exceeding the load limits specified on the certification label. See your
Owner’s Manual for the location of the certification label
• failure to observe and resolve vehicle warnings and indications of
battery concerns within a reasonable amount of time, typically 30 days
• failure to complete software updates within a reasonable amount of
time, typically 30 days
• the use of incompatible charging devices or methods
• modifications to the high voltage battery assembly, high voltage
system, or associated wiring
• exposure to direct and/or intense heat sources outside of normal use,
such as collision repairs that subject the vehicle to paint booth
conditions that exceed Ford’s recommendations
• allowing the high voltage battery assembly to remain in a fully
discharged, or near zero state of charge, for more than 14 days
• repairs performed by facilities and personnel not authorized by Ford,
including repairs which would have otherwise been covered under the
manufacturer’s warranty,
13

•improper vehicle storage resulting in high voltage battery damage
(See Owner’s Manual for vehicle storage recommendations)
In order to maintain your warranty coverage, be sure to follow the
recommendations in the Owner’s Manual under Preserving Your High
Voltage Battery.
The New Vehicle Limited Warranty does not cover damage to the Ford
Mobile Charger caused by abuse or misuse. Always use the Ford Mobile
Charger in a manner that conforms to the directions found in the
Owner’s Manual.
Damage Caused by Alteration or Modification
The New Vehicle Limited Warranty does not cover any damage caused by:
• Tampering, alterations, or modifications of the vehicle, including the
body, chassis, electronics or their components, after the vehicle leaves
the control of Ford Motor Company
• the installation or use of a non-Ford Motor Company part or any part
or software (Ford or non-Ford) designed for off-road use only
installed after the vehicle leaves the control of Ford Motor Company, if
the installed part fails or causes a Ford part to fail. Examples include,
but are not limited to lift kits, oversized tires, roll bars, cellular
phones, alarm systems, automatic starting systems and
performance-enhancing powertrain components or software and
performance “chips”.
Your vehicle may allow, enable or facilitate the use of certain non-Ford
Motor Company software. Ford is not responsible for the functionality
of such software. Ford may disallow, discontinue or modify your ability
to use such software at any time without prior notification or incurring
any warranty or other obligation. Non-Ford Motor Company software
may be governed by End User License Agreement or warranty
provided by the software provider. For Ford Motor Company software
see End User License Agreement found in the Owner Manual.
14

Other Items or Conditions Not Covered
The New Vehicle Limited Warranty does not cover:
•vehicles that have had the odometer disconnected, altered, or
inoperative for an extended period of time with the result that the
actual mileage cannot be determined
• vehicles that have ever been labeled or branded as dismantled, fire,
flood, junk, rebuilt, reconstructed, or salvaged; this will void the New
Vehicle Limited Warranty
• vehicles that have been determined to be a total loss by an insurance
company; this will void the New Vehicle Limited Warranty
• converted ambulances that are not equipped with the Ford Ambulance
Prep Package, see important information about ambulance conversions
(page 27)
• aftermarket parts or components, sometimes installed by Ford Motor
Company or an authorized Ford dealership, may not be covered by the
New Vehicle Limited Warranty. Any damage caused to Ford
components due to the failure of aftermarket parts is not covered.
• high-voltage battery replacement due to improper vehicle storage.
Refer to the Owner’s Manual for the proper ways your vehicle’s battery
must be maintained in the event the vehicle is not driven or is stored
for an extended period.
17

4. In addition ...
ROADSIDE SERVICE ASSISTANCE
(UNITED STATES, PUERTO RICO, AND U.S. VIRGIN ISLANDS)
Your vehicle is covered by the complimentary Ford Roadside Assistance
Program (unless you are driving a daily rental unit). Under this program,
Ford will cover:
•Towing to the nearest EV Certified Ford dealership, or to your selling
dealership, if within 35 miles of the disablement
• Should your BEV be disabled due to low charge, similar to emergency
fuel delivery to ICE vehicle, towing to the nearest public charger, EV
Certified Ford dealership, or home if within 35 mi radius of your
vehicle’s location. (Limited to two occurrences in a 12-month period)
• In the case of a flat tire, roadside assistance will help with the use of
the tire mobility kit, or if the kit is damaged or unusable or if
requested by the customer, roadside assistance will tow to the nearest
Dealer
• 12V Battery jump starts
• Lock-out assistance (replacement key cost is customer responsibility)
• Winch out services: includes pulling a vehicle within 100 feet of a
paved or county maintained road. No recoveries.
The Roadside Assistance Program is separate from the New Vehicle
Limited Warranty. It begins at the warranty start date and lasts for five
years or 60,000 miles (whichever occurs first). If you need towing
beyond the five years or 60,000 miles (whichever occurs first) period,
Ford can arrange roadside assistance and charge your credit card. If the
reason for the vehicle disablement is later found to be covered by
another Ford warranty, Ford will provide a refund for the tow charge
under the other warranty, through the dealership.
For emergency roadside assistance, call 1-800-241-3673, 24 hours
a day, 365 days a year.
18