service schedule FORD MUSTANG MACH-E 2021 Warranty Guide

2. Important information you should know
IF YOU NEED CUSTOMER ASSISTANCE
Your Ford Motor Company Dealer is available to assist you with all your
automotive needs. Please follow the procedures outlined on the front
page of this booklet. In addition, if you are an eligible U.S. owner, you
may use - at no cost - the services of the BBB AUTO LINE program. For
details, see Better Business Bureau (BBB) AUTO LINE program, page 25
or call 1-800-955-5100.
KNOW WHEN YOUR WARRANTY BEGINS
YourWarranty Start Date is the day you take delivery of your new
vehicle or the day it is first put into service (for example, as a dealer
demonstrator), whichever occurs first.
CHECK YOUR VEHICLE
We try to check vehicles carefully at the assembly plant and the
dealership, and we usually correct any damage to paint, sheet metal,
upholstery, or other appearance items. But occasionally something may
slip past us, and a customer may find that a vehicle was damaged before
he or she took delivery. If you see any damage when you receive your
vehicle, notify your dealership within one week.
MAINTAIN YOUR VEHICLE PROPERLY
Your Owner’s Manual, provided with your vehicle, indicates the scheduled
maintenance required for your vehicle. Proper maintenance guards
against major repair expenses resulting from neglect or inadequate
maintenance and may help increase the value you receive when you sell
or trade your vehicle.
It is your responsibility to make sure that all the scheduled maintenance
is performed and that the materials used meet Ford engineering
specifications. Failure to perform scheduled maintenance as specified in
the Owner’s Manual will invalidate warranty coverage on parts affected
by the lack of maintenance. Make sure that receipts for completed
maintenance work are retained with the vehicle.
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replacement part. Moreover, Ford and its authorized Dealers are entitled
to a reasonable time and a reasonable number of attempts within which
to diagnose and repair any defect covered by this warranty.
In certain instances, Ford may authorize repairs at facilities other than a
Ford Dealer.
Two separate warranties apply to tires on your new vehicle. The New
Vehicle Limited Warranty covers tire defects in factory supplied material
or workmanship for 100% of labor costs and on a pro rata adjustment
basis for parts. (See the reimbursement schedule below).
For vehicles within the New Vehicle Limited Warranty time in service
and mileage coverage period, defective tires will be replaced on a pro
rata adjustment basis according to the following mileage-based
Reimbursement Schedule:
MILES DRIVENPERCENT OF PARTS COVERED BY FORD
1-12,000 100%
12,001-24,000 60%
24,001-36,000 30%
The tire manufacturer also provides you with a separate tire warranty that
may extend beyond the New Vehicle Limited Warranty coverage. You will
find the manufacturer’s tire warranty with the owner literature supplied
with your vehicle. You have the option of having a tire warranty repair
performed by the tire manufacturer’s authorized service center. If you go
to a tire service center for a repair covered by the New Vehicle Limited
Warranty, you may be charged a prorated amount for wear or other
charges. If so, you should present your paid invoice detailing the nature of
the charges to any Ford Motor Company dealership for refund
consideration. When making warranty repairs on your vehicle, the Dealer
will use Ford, Motorcraft, remanufactured or other parts that are
authorized by Ford. In certain instances, Ford may authorize repairs at
facilities other than a Ford Dealer. Tire replacements under warranty will
be made with the same brand and model as originally equipped with the
vehicle unless the same brand and model is no longer available, in which
case a tire of the same brand, size, load, speed and tread type will be
used. In some circumstances, Ford may authorize another brand and/or
model to substitute for the original brand and model, even if still available.
Normal tire wear or damage is not reimbursable. See page 16 for details
of what is not covered.
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