service FORD MUSTANG MACH-E 2022 Warranty Guide

To preserve your warranty,the following conditions should be
observed (See Owner’s Manual for further detail):
• Refer to the Owner’s Manual for the proper ways your vehicle’s battery must be maintained in the event the vehicle is not
driven or is stored for an extended period.
• Follow all instructions for use and charging of the high voltage battery assembly
• Use the vehicle, charging equipment, and high voltage battery assembly as intended and as described in the Owner Manual,
and in accordance with the manufacturer’s instructions.
• Have all high voltage battery assembly service and repairs performed by properly qualified and equipped personnel at an
EV Certified Ford dealership.
PROPER MAINTENANCE PRESERVES YOUR WARRANTY
The high voltage battery assembly in the vehicle is designed to
operate within a sealed system. Removing the high voltage
battery assembly from the vehicle, or opening the high voltage
battery assembly, creates a risk of damage to the high voltage
battery assembly, as well as a risk of personal injury, including
electrocution. EV Certified Ford dealerships are specially trained
and equipped to repair the high voltage battery assembly and
high voltage systems on the vehicle, and are the only repair
facilities authorized to repair the high voltage battery assembly.
In order to maintain optimal battery life and functionality of your
vehicle, it is imperative that all high voltage battery software
updates are installed. You are responsible for ensuring all software
updates are installed within 30 days of software availability. You
can most easily accomplish this by keeping Automatic Updates set
to "ON". If you are unable or choose not to use your vehicle’s
connectivity features to update software, your Ford Dealer can
determine if software updates are available for your vehicle and
perform these updates. Software updates will be installed at no
cost to you during the warranty period. Damage resulting from
failure to install battery system updates will not be covered under
your New Vehicle Limited Warranty.
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During the warranty coverage period, Ford Motor Company
warrants that you will not be charged for diagnosis, repair,
replacement, or adjustment of components that are damaged or
inoperable due to a defect caused by a software update.
If you do not maintain your vehicle properly, Ford may have the
right to deny you warranty coverage. To have repairs made under
this warranty, you may have to show that you have followed
Ford’s instructions on properly maintaining and using your
vehicle. You will find these instructions in yourOwner’s Manual.
Be sure to save your service receipts and to keep accurate
records of all maintenance work.
CUSTOMER ASSISTANCE
If you are not satisfied with the handling of a warranty matter,
see Customer Assistance, on the inside front cover, and Better
Business Bureau (BBB) AUTO LINE program, page 31.
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7. Ford Protect Extended Service Plan
MORE PROTECTION FOR YOUR VEHICLE
You can get more protection for your new car or light truck by
purchasing a Ford Protect. Ford Protect service contracts are
backed by Ford Motor Company or Ford Motor Service Company.
Ford Protect plans provide up to 8 years and 150,000 miles of
coverage.
They provide:
• benefits during the warranty period, depending on the plan youpurchase can be: reimbursement for a rental vehicle,
protecting against tire and wheel road hazard damage,
coverage for certain maintenance and wear items, lost key
replacement, other plans are available;
• protection against covered repair costs and continuing Roadside Service Assistance benefits after your Bumper to
Bumper Warranty expires.
You may purchase Ford Protect from any Ford Motor Company
Dealer or see our website at fordprotect.ford.com. There are
several Ford Protect plans available in various time, distance and
deductible combinations. Each plan is tailored to fit your own
driving and vehicle ownership needs, including reimbursement
for towing and rental.
When you purchase Ford Protect, you receive peace-of-mind
protection throughout the United States, Canada and Mexico,
provided by a network of Ford Motor Company Dealers.
NOTE:
Repairs performed outside the United States, Canada,
Mexico, Guam or Puerto Rico, Virgin Islands, American Samoa and
District of Columbia are not eligible for Ford Protect coverage.
NOTE: The high voltage battery assembly is not eligible for any of
the extended warranty plans or packages.
This information is subject to change. Ask your Dealer for
complete details about Ford Protect coverage.
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