FORD MUSTANG MACH-E 2022 Warranty Guide

2022 Model Year Battery Electric Vehicle Warranty
Guide (E-Transit, Mustang Mach-E, F-150 Lightning)
owner.ford.com ford.ca
August 2021
First Printing
Litho in U.S.A.
NJ8J 19T201 AA

This booklet explains the New Vehicle Limited Warranty
coverages that apply to your Ford vehicle. Your satisfaction is our
goal. If you are not satisfied with Ford’s performance under the
warranty, Ford participates in an informal warranty dispute
settlement mechanism through the Better Business Bureau,
which you can contact as follows: BBB AUTOLINE
1676 International Drive, Suite 550, McLean, VA 22102.
You may use the BBB Autoline without charge. An application is
available from BBB (800-955-5100) or Ford (800-392-3673).
You must resort to the BBB Autoline mechanism before
exercising rights or seeking remedies created by the
Magnuson-Moss Warranty Act. If you choose to seek redress by
pursuing rights and remedies not created by the Magnuson-Moss
Warranty Act, resort to the BBB Autoline Mechanism is not
required by any provision of the Magnuson-Moss Warranty Act.
Your state may require that you first resort to the BBB Autoline
before exercising rights or seeking remedies created by your
state’s laws.
Further information on the BBB Autoline can be found on page 31.
ALL IMPLIED WARRANTIES, INCLUDING IMPLIED WARRANTIES
OF MERCHANTABILITY OR OF FITNESS FOR A PARTICULAR
PURPOSE ARE LIMITED, TO THE EXTENT ALLOWED BY LAW,
TO THE DURATION OF THE NEW VEHICLE LIMITED WARRANTY
BUMPER TO BUMPER COVERAGE.Further information on implied
warranties can be found on page 10.
ANY PUNITIVE, EXEMPLARY, INCIDENTAL, CONSEQUENTIAL
OR ANY OTHER DAMAGES CAUSED BY DELAY, OR LOSS OF
USE MAY NOT BE RECOVERED AND ARE DISCLAIMED AND
EXCLUDED UNLESS APPLICABLE LAW PROHIBITS THEIR
DISCLAIMER OR EXCLUSION. Further information on the
disclaimers and exclusions can be found on page 10.

Your satisfaction is our #1 goal. If you have any questions or
concerns, or are unsatisfied with the service you are receiving,
follow these steps:
1. Contact your Sales Representative or Service Advisor at your
selling/servicing dealership.
2. If your inquiry or concern remains unresolved, contact the Sales
Manager, Service Manager or Customer Relations Manager.
3. If you require assistance or clarification on Ford Motor Company
policies or procedures, please contact the Ford Customer
Relationship Center.
In the United States:In Canada:
Ford Motor Company
Customer Relationship Center P.O. Box 6248
Dearborn, MI 48121
1-800-392-3673 (FORD)
For the hearing- or speech-impaired: Please
contact the Telecommunication Relay Service by dialing 711
www.owner.ford.com
Customer Relationship Centre
Ford Motor Company of Canada, Limited P.O. Box 2000
Oakville, Ontario L6J 5E4
1–800-565-3673 (FORD)
For the hearing- or speech-impaired: Please
contact the Telecommunication Relay Service by dialing 711
M-F 8:30 AM - 8:00 PM (ET) www.ford.ca
In Asia-Pacific Region, Sub-Saharan Africa,U.S. Virgin Islands, Central America, the Caribbean, and Israel:In Puerto Rico:
Ford Motor Company
Ford Export Operations
Attention: Customer Relations 1555 Fairlane Drive
Fairlane Business Park #3 Allen Park, MI 48101
Telephone: (313) 594-4857
For customers in Guam, the Commonwealth of the Northern Mariana Islands (CNMI),
America Samoa, and the U.S. Virgin Islands,
please feel free to call our Toll-Free Number: (800) 841-FORD (3673)Fax: (313) 390-0804
E-mail: [email protected] Ford International
Business Development, Inc. P.O. Box 11957
Caparra Heights Station
San Juan, PR 00922-1957
Telephone: (800) 841-FORD (3673) Fax: (313) 390-0804
E-mail: [email protected] www.ford.com.pr
In Middle East:
Customer Relationship Center P.O. Box 21470
Dubai, United Arab Emirates Telephone: 971-4-3326084
Toll-free Number for the Kingdom of Saudi Arabia: 800 8971409 Local Telephone Number for Kuwait: 24810575 Fax: 971-4-3327299
E-mail: [email protected] www.me.ford.com

Table of Contents
1. INTRODUCTION6
2. IMPORTANT INFORMATION YOU SHOULD KNOW 7
If You Need Customer Assistance 7
Know When Your Warranty Begins 7
Check Your Vehicle 7
Maintain Your Vehicle Properly 7
Who Pays For Warranty Repairs? 8
Do Warranties Apply In Other Countries? 9
3. THE NEW VEHICLE LIMITED WARRANTY FOR YOUR 2022-MODEL ELECTRIC VEHICLE 10
Limitations And Disclaimers 10
What Is Covered? 14
What Is Not Covered? 18
4. IN ADDITION ... 24
Roadside Service Assistance (United States,
Puerto Rico, And U.S. Virgin Islands) 24
5. ADDITIONAL INFORMATION ABOUT YOUR WARRANTY COVERAGE 26
6. NOISE EMISSIONS WARRANTY 29
7. FORD PROTECT EXTENDED SERVICE PLAN 30
8. BETTER BUSINESS BUREAU (BBB) AUTO LINE PROGRAM 31

9. STATE WARRANTY ENFORCEMENT LAWS33
10. IMPORTANT INFORMATION ABOUT AMBULANCE CONVERSIONS 34

1. Introduction
Ford Motor Companyand your selling Dealer thank you for
selecting one of our quality products. Our commitment to you
and your vehicle begins with quality protection and service. When
you need warranty repairs, your selling Dealer would like you to
return to it for that service, but you may also take your vehicle to
another Ford Motor Company dealership authorized for warranty
repairs. Certain warranty repairs require specialized training, so
not all Dealers are authorized to perform all warranty repairs.
Depending on the warranty repair needed, the vehicle may need
to be serviced at another Dealer. If a particular dealership cannot
assist you, then contact the Customer Relationship Center at
1-800-392-3673.
This booklet explains in detail the warranty coverages that apply
to your Battery Electric Vehicle (BEV). If you bought a previously
owned 2022-model electric vehicle, you are eligible for any
remaining warranty coverages.
While you may take your vehicle to any Ford Motor Company
dealership for most repairs, certain repairs involving the high
voltage components must be completed at an Electric Vehicle
(EV) Certified Ford dealership. You can identify and locate EV
Certified Ford Dealers using the dealer locator tool on Ford.com,
or by calling the Customer Relationship Center at
1-800-392-3673.
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2. Important information you should know
IF YOU NEED CUSTOMER ASSISTANCE
Your Ford Motor Company Dealer is available to assist you with
all your automotive needs. Please follow the procedures outlined
on the front page of this booklet. In addition, if you are an eligible
U.S. owner, you may use - at no cost - the services of the BBB
AUTO LINE program. For details, see Better Business Bureau
(BBB) AUTO LINE program, page 31 or call 1-800-955-5100.
KNOW WHEN YOUR WARRANTY BEGINS
YourWarranty Start Date is the day you take delivery of your
new vehicle or the day it is first put into service (for example, as a
dealer demonstrator), whichever occurs first.
CHECK YOUR VEHICLE
We try to check vehicles carefully at the assembly plant and the
dealership, and we usually correct any damage to paint, sheet
metal, upholstery, or other appearance items. But occasionally
something may slip past us, and a customer may find that a
vehicle was damaged before he or she took delivery. If you see
any damage when you receive your vehicle, notify your dealership
within one week.
MAINTAIN YOUR VEHICLE PROPERLY
Your Owner’s Manual, provided with your vehicle, indicates the
scheduled maintenance required for your vehicle. Proper
maintenance guards against major repair expenses resulting
from neglect or inadequate maintenance and may help increase
the value you receive when you sell or trade your vehicle.
It is your responsibility to make sure that all the scheduled
maintenance is performed and that the materials used meet Ford
engineering specifications. Failure to perform scheduled
maintenance as specified in the Owner’s Manual will invalidate
warranty coverage on parts affected by the lack of maintenance.
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Make sure that receipts for completed maintenance work are
retained with the vehicle.
Your EV dealership, or local Quick Lane Tire & Auto Center, has
factory-trained technicians who can perform the required
maintenance using genuine Ford parts. The dealership looks
forward to meeting your every service need to maximize your
satisfaction with your vehicle.
WHO PAYS FOR WARRANTY REPAIRS?
You will not be charged for repairs covered by any applicable
warranty during the stated coverage periods, unless specifically
stated elsewhere in this guide.
Some states have mandated alternate time coverage periods for
parts of your vehicle (e.g. seatbelts).
Some states and/or local governments may require a tax on a
portion of warranty repairs. Where applicable law allows, the tax
must be paid by you, the owner of the vehicle.
During the Bumper to Bumper Warranty period, Dealers may
receive instructions to provide no-cost, service-type
improvements - not originally included in your Owner’s Manual -
intended to increase your overall satisfaction with your vehicle.
Sometimes Ford may offer a special adjustment program to pay
all or part of the cost of certain repairs beyond the terms of the
applicable warranty. Check with your Dealer or call the Customer
Relationship Center at 1-800-392-3673 to learn whether any
adjustment program is applicable to your vehicle. Please have
your Vehicle Identification Number (VIN) available.
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DO WARRANTIES APPLY IN OTHER COUNTRIES?
TheNew Vehicle Limited Warranty described in this booklet
applies to your vehicle if:
• it was originally purchased through the Ford Export Operations Military Sales Program; or
• it was originally sold or leased by Ford Motor Company or one of its Dealers in the United States or U.S. Territories, and it was
originally registered/licensed and operated in the United
States, U.S. Territories, or Canada.
If you meet either of these two requirements, you do have
warranty coverage when you travel with this vehicle outside the
United States, U.S. Territories, or Canada. If you are in a country in
which there is no EV Certified Ford Dealer, please contact the
nearest EV Dealer for assistance. In some cases, however, you
may have to pay the servicing Ford Dealer in a foreign country or
U.S. Territory for a repair that is covered under the U.S. warranty.
If this happens, be sure to save the paid repair order or invoice.
You should present this document to a U.S. Ford Motor Company
Dealer for warranty refund consideration. Refer to
www.Ford.com for additional customer assistance reference
information.
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