air condition FORD MUSTANG MACH-E 2022 Warranty Guide

3. The New Vehicle Limited Warranty for your2022-Model Battery Electric Vehicle
LIMITATIONS AND DISCLAIMERS
All of the warranties in this booklet are subject to the following
limitations and disclaimers:
The warranties in this booklet are the only express warranties
applicable to your vehicle. Ford does not assume or authorize
anyone to assume for it any other obligation or liability in
connection with your vehicle or these warranties. No person,
including Ford employees or Dealers, may modify or waive any
part of these warranties.
Ford and its Dealers reserve the right to make changes in or
additions to vehicles built or sold by them at any time without
incurring any obligation to make the same or similar changes
or additions to vehicles previously built or sold.
Ford and its Dealers also reserve the right to provide
post-warranty repairs, conduct recalls, or extend the warranty
coverage period for certain vehicles or vehicle populations, at
the sole discretion of Ford. The fact that Ford has provided
such measures to a particular vehicle or vehicle population in
no way obligates Ford to provide similar accommodations to
other owners of similar vehicles.
As a condition of these warranties, you are responsible for
properly using, maintaining, and caring for your vehicle as
outlined in your Owner’s Manual. Ford recommends that you
maintain copies of all maintenance records and receipts for
review by Ford.
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WHAT IS COVERED?
Your NEW VEHICLE LIMITED WARRANTY gives you specific legal
rights. You may have other rights that vary from state to state.
Under your New Vehicle Limited Warranty if:
- your Ford vehicle is properly operated and maintained, and
- was taken to a Ford dealership for a warranted repair during the
warranty period
then authorized Ford Motor Company Dealers will, without
charge, repair, replace, or adjust all parts on your vehicle that
malfunction or fail during normal use during the applicable
coverage period due to a
manufacturing defect in factory-supplied
materials or factory workmanship.
Note: Warranted repairs with respect to the high voltage battery
assembly must be performed by an EV Certified Ford dealership.
This warranty does not mean that each Ford vehicle is defect
free. Defects may be unintentionally introduced into vehicles
during the design and manufacturing processes and such defects
could result in the need for repairs. Ford provides the New Vehicle
Limited Warranty only to remedy manufacturing defects that
result in vehicle part malfunction or failure during the warranty
period.
The remedy under this written warranty, and any implied
warranty, is limited to repair, replacement, or adjustment of
defective parts. This exclusive remedy shall not be deemed to
have failed its essential purpose so long as Ford, through its
authorized Dealers, is willing and able to repair, replace, or adjust
defective parts in the prescribed manner. Ford's liability, if any,
shall in no event exceed the cost of correcting manufacturing
defects as herein provided and upon expiration of this warranty,
any such liability shall terminate.
Conditions that are not covered by the New Vehicle Limited
Warranty are described on pages 18-23. When making warranty
repairs on your vehicle, the Dealer will use Ford or Motorcraft
parts or remanufactured or other parts that are authorized by
Ford, at the discretion of Ford or the Ford dealership.
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made with the same brand and model as originally equipped
with the vehicle unless the same brand and model is no longer
available, in which case a tire of the same brand, size, load, speed
and tread type will be used. In some circumstances, Ford may
authorize another brand and/or model to substitute for the
original brand and model, even if still available.
Normal tire wear or damage is not reimbursable. See page 22 for
details of what is not covered.
Extended warranty coverage periods are available for certain
vehicle parts and conditions. Specifically,
(1) Your vehicle's Powertrain components are covered for five
years or 60,000 miles, whichever occurs first. The extended
Powertrain coverage applies to all components of the driveline
that are not specifically covered by the Electric Vehicle
Component warranty. Powertrain components that receive
warranty coverage for five years or 60,000 miles may include
gears, differential, shafts, fluid pumps, seals and gaskets,
bearings, mounts, drive shaft, retainers, supports, universal and
constant velocity joints.
(2) The high voltage battery and eDrive systems of your vehicle
are covered by the Electric Vehicle Component coverage for eight
years or 100,000 miles, whichever comes first. High voltage
battery and eDrive components covered by this warranty include
the high voltage battery assembly, Bussed Electrical Center
(BEC), Battery Energy Control Module (BECM), on-board
charger, Inverter System Controller (ISC), DC/DC converter, and
eDrive. If a covered component requires replacement under the
Electric Vehicle Component warranty, it may be replaced with a
new, factory remanufactured, or factory refurbished component,
at Ford’s discretion. Refurbished battery components selected
for your vehicle will align with your vehicle’s age and mileage and
meet Ford’s requirements and standards.
(3) Your vehicle's safety belts and air bag Supplemental
Restraint System (SRS) are covered for an extended Safety
Restraint Coverage Period, which lasts for five years or 60,000
miles, whichever occurs first.
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(4) Your vehicle’s body sheet metal panels are covered for an
extended Corrosion Coverage Period, which lasts for five years,
regardless of miles driven. The extended warranty coverage only
applies if a body sheet metal panel becomes perforated due to
corrosion during normal use due to a manufacturing defect in
factory-supplied materials or factory workmanship. If aluminum
body panels have corrosion or rust damage, and the damage is
not the result of abnormal usage, vehicle accident, customer
actions and/or extreme environmental conditions, the corrosion
or rust damage repairs are covered for 5 years, unlimited miles.
For damage caused by airborne material (environmental fallout)
where there is no factory-related defect involved and therefore
no warranty − our policy is to provide free repair of paint damage
due to the airborne material for 12 months or 12,000 miles,
whichever occurs first.
High Voltage Lithium-Ion Battery Capacity Coverage
As is the case with all batteries, the high voltage lithium-ion
battery capacity will decrease over time and with use. While
gradual capacity loss with time and use is considered normal
wear and tear, Ford Motor Company warrants the high voltage
battery against excessive capacity loss for a period of
8 years/ 100,000 miles, whichever comes first. If an authorized
EV Certified Ford Dealer determines that the battery capacity is
less than 70 percent of the high voltage battery’s beginning of life
capacity, or less than 65 percent for vehicles in cutaway or
chassis cab configuration, this level of capacity loss is considered
excessive. The measurement method used to determine the high
voltage battery capacity, and the decision of whether to repair,
replace, or provide reconditioned or remanufactured parts, and
the condition of any such replaced, reconditioned or
remanufactured parts, are at the sole discretion of Ford Motor
Company. During the High Voltage Battery Capacity Coverage
period, Ford Motor Company will cover the necessary component
repair or replacement to correct this excessive capacity loss,
when performed by an EV Certified Ford dealership. This
coverage is in addition to the high voltage battery assembly’s
limited warranty for defects in materials or workmanship. If a
warranty repair requires replacement of the high voltage battery17

assembly, or one of its components, it may be replaced with a
new, factory remanufactured, or factory refurbished component,
at Ford’s discretion. Refurbished battery components selected
for your vehicle will align with your vehicle’s age, and mileage.
NOTE: The battery capacity degradation rate will vary based on
various factors, including environmental conditions, and will also
be affected by the way in which the vehicle is used. Following the
recommendations in thePreserving Your High Voltage Battery
section of the Owner’s Manual may help lower the rate of
capacity degradation and optimize battery life.
Ford Power-Up software updates
During the warranty coverage period, Ford Motor Company warrants
that:
• you will not be charged for diagnosis, repair, replacement, or adjustment of components that are damaged or inoperable
due to a defect caused by a Ford Power-Up software update
WHAT IS NOT COVERED UNDER THE NEW VEHICLE LIMITED
WARRANTY?
Damage Caused By:
• accidents, collision or objects striking the vehicle (including driving through a car wash)
• theft, vandalism, or riot
• fire or explosion
• using contaminated or improper fluids
• customer-applied chemicals or accidental spills
• driving through water deep enough to cause water to be ingested into any component. i.e. powertrain components
• immersion/flooding of the high voltage battery assembly
• abuse and/or misuse of the vehicle and/or high voltage battery pack, such as driving over curbs, overloading, racing or using
the vehicle as a permanent stationary power source
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• exceeding the load limits specified on the certification label.See your Owner’s Manual for the location of the certification
label
• failure to observe and resolve vehicle warnings and indications of battery concerns within a reasonable amount of time,
typically 30 days
• failure to complete Ford Power-Up software updates within a reasonable amount of time, typically 30 days
• the use of incompatible charging devices or methods
• modifications to the high voltage battery assembly, high voltage system, or associated wiring
• exposure to direct and/or intense heat sources outside of normal use, such as collision repairs that subject the vehicle to
paint booth conditions that exceed Ford’s recommendations
• allowing the high voltage battery assembly to remain in a fully discharged, or near zero state of charge, for more than 14 days
• repairs performed by facilities and personnel not authorized by Ford, including repairs which would have otherwise been
covered under the manufacturer’s warranty,
•
improper vehicle storage resulting in high voltage battery damage
(See Owner’s Manual for vehicle storage recommendations)
In order to maintain your warranty coverage, be sure to follow the
recommendations in the Owner’s Manual under Preserving Your
High Voltage Battery.
The New Vehicle Limited Warranty does not cover damage to the
Ford Mobile Charger caused by abuse or misuse. Always use the
Ford Mobile Charger in a manner that conforms to the directions
found in the Owner’s Manual.
Damage Caused by Alteration or Modification
The New Vehicle Limited Warranty does not cover any damage
caused by:
• Tampering, alterations, or modifications of the vehicle, including the body, chassis, electronics or their components,
after the vehicle leaves the control of Ford Motor Company
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SYNC Hands-Free Communications and Entertainment
System
If your vehicle is equipped with SYNC, the New Vehicle Limited
Warranty does not cover repairs under certain conditions, such as
failure to provide proper installation environment. The New
Vehicle Limited Warranty does not cover repairs for certain
damage or loss, such as:
• Loss of personal recording media, software or data
• Loss, change, or discontinuation of functionality because of:• system updates to Ford Motor Company software or lack of
compatibility with non-Ford Motor Company electronic devices
• non-Ford Motor Company software, or
• obsolescence of vehicle software or hardware
• lack of network coverage or availability
• Damage caused by: • abnormal use such as insertion of foreign objects, fluid
spillage
• unauthorized modification to alter functionality or capability
•
computer or internet viruses, bugs, or malware, such as worms,
Trojan Horses, cancelbots
• installation of unauthorized software, peripherals and
attachments
• unauthorized, unapproved and/or incompatible repairs, upgrades and modification
•
the defective function or obsolescence of your cellular phone or
digital media device (for example, inadequate signal reception
by the external antenna, viruses or other software problems)
Tire Wear or Damage
The New Vehicle Limited Warranty does not cover normal wear or
worn out tires. Tires will not be replaced (unless required by a
warranty repair) for wear or damage including:
• tire damage from road hazards such as cuts, snags, bruises, bulges, puncture, and impact breaks
• tire damage due to under or over inflation, tire chain use, racing, spinning (as when stuck in snow or mud), improper mounting
or dismounting, or tire repair
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Other Items or Conditions Not Covered
The New Vehicle Limited Warranty does not cover:
• vehicles that have had the odometer disconnected, altered, orinoperative for an extended period of time with the result that
the actual mileage cannot be determined
• vehicles that have ever been labeled or branded as dismantled, fire, flood, junk, rebuilt, reconstructed, or salvaged; this will void
the New Vehicle Limited Warranty
• vehicles that have been determined to be a total loss by an insurance company; this will void the New Vehicle Limited
Warranty
• converted ambulances that are not equipped with the Ford Ambulance Prep Package, see important information about
ambulance conversions (page 34)
• aftermarket parts or components, sometimes installed by Ford Motor Company or an authorized Ford dealership, may not be
covered by the New Vehicle Limited Warranty. Any damage
caused to Ford components due to the failure of aftermarket
parts is not covered.
• high-voltage battery replacement due to improper vehicle storage. Refer to the Owner’s Manual for the proper ways your
vehicle’s battery must be maintained in the event the vehicle is
not driven or is stored for an extended period.
• if the component that caused the failure is beyond coverage and damages a component with remaining coverage, the entire
repair is NOT reimbursable.
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To preserve your warranty,the following conditions should be
observed (See Owner’s Manual for further detail):
• Refer to the Owner’s Manual for the proper ways your vehicle’s battery must be maintained in the event the vehicle is not
driven or is stored for an extended period.
• Follow all instructions for use and charging of the high voltage battery assembly
• Use the vehicle, charging equipment, and high voltage battery assembly as intended and as described in the Owner Manual,
and in accordance with the manufacturer’s instructions.
• Have all high voltage battery assembly service and repairs performed by properly qualified and equipped personnel at an
EV Certified Ford dealership.
PROPER MAINTENANCE PRESERVES YOUR WARRANTY
The high voltage battery assembly in the vehicle is designed to
operate within a sealed system. Removing the high voltage
battery assembly from the vehicle, or opening the high voltage
battery assembly, creates a risk of damage to the high voltage
battery assembly, as well as a risk of personal injury, including
electrocution. EV Certified Ford dealerships are specially trained
and equipped to repair the high voltage battery assembly and
high voltage systems on the vehicle, and are the only repair
facilities authorized to repair the high voltage battery assembly.
In order to maintain optimal battery life and functionality of your
vehicle, it is imperative that all high voltage battery software
updates are installed. You are responsible for ensuring all software
updates are installed within 30 days of software availability. You
can most easily accomplish this by keeping Automatic Updates set
to "ON". If you are unable or choose not to use your vehicle’s
connectivity features to update software, your Ford Dealer can
determine if software updates are available for your vehicle and
perform these updates. Software updates will be installed at no
cost to you during the warranty period. Damage resulting from
failure to install battery system updates will not be covered under
your New Vehicle Limited Warranty.
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