battery location FORD MUSTANG MACH-E 2022 Warranty Guide

• exceeding the load limits specified on the certification label.See your Owner’s Manual for the location of the certification
label
• failure to observe and resolve vehicle warnings and indications of battery concerns within a reasonable amount of time,
typically 30 days
• failure to complete Ford Power-Up software updates within a reasonable amount of time, typically 30 days
• the use of incompatible charging devices or methods
• modifications to the high voltage battery assembly, high voltage system, or associated wiring
• exposure to direct and/or intense heat sources outside of normal use, such as collision repairs that subject the vehicle to
paint booth conditions that exceed Ford’s recommendations
• allowing the high voltage battery assembly to remain in a fully discharged, or near zero state of charge, for more than 14 days
• repairs performed by facilities and personnel not authorized by Ford, including repairs which would have otherwise been
covered under the manufacturer’s warranty,
•
improper vehicle storage resulting in high voltage battery damage
(See Owner’s Manual for vehicle storage recommendations)
In order to maintain your warranty coverage, be sure to follow the
recommendations in the Owner’s Manual under Preserving Your
High Voltage Battery.
The New Vehicle Limited Warranty does not cover damage to the
Ford Mobile Charger caused by abuse or misuse. Always use the
Ford Mobile Charger in a manner that conforms to the directions
found in the Owner’s Manual.
Damage Caused by Alteration or Modification
The New Vehicle Limited Warranty does not cover any damage
caused by:
• Tampering, alterations, or modifications of the vehicle, including the body, chassis, electronics or their components,
after the vehicle leaves the control of Ford Motor Company
19

4. In addition ...
ROADSIDE SERVICE ASSISTANCE
(UNITED STATES, PUERTO RICO, AND U.S. VIRGIN ISLANDS)
Your vehicle is covered by the complimentary Ford Roadside
Assistance Program (unless you are driving a daily rental unit).
Under this program, Ford will cover:
• Towing to the nearest EV Certified Ford dealership, or to yourselling dealership, if within 35 miles of the disablement
• Should your BEV be disabled due to low charge, similar to emergency fuel delivery to ICE vehicle, towing to the nearest
public charger, EV Certified Ford dealership, or home if within
35 mi radius of your vehicle’s location. (Limited to two
occurrences in a 12-month period)
• In the case of a flat tire, roadside assistance will help with the use of the tire mobility kit, or if the kit is damaged or unusable
or if requested by the customer, roadside assistance will tow to
the nearest Dealer
• 12V Battery jump starts
• Lock-out assistance (replacement key cost is customer responsibility)
• Winch out services: includes pulling a vehicle within 100 feet of a paved or county maintained road. No recoveries.
The Roadside Assistance Program is separate from the New
Vehicle Limited Warranty. It begins at the warranty start date and
lasts for five years or 60,000 miles (whichever occurs first). If
you need towing beyond the five years or 60,000 miles
(whichever occurs first) period, Ford can arrange roadside
assistance and charge your credit card. If the reason for the
vehicle disablement is later found to be covered by a Ford or
Lincoln Protect extended service plan, you may seek
reimbursement for a tow charge under that plan.
24