FORD RANGER 2023 Owners Manual

Possible Cause and ResolutionSymptom
–Incorrect device settings.
•Make sure that your device does not have an auto-install program or active security settings.
•Check that your device is not set only to charge.
–Device lock screen enabled.
•Unlock your device before connecting it.
The system does not recog-nize my device.–Device limitation.
•Do not leave your device in your vehicle during veryhot or very cold weather conditions.
–Cable connection issue.
•Correctly connect the cable to your device and thevehicle USB port.
–Incompatible cable.
•Use the cable recommended by the manufacturerof your device.
The system does not under-stand the name of a track orartist.
–Device limitation.Bluetooth® does not support voicecommands.
•Connect your device to a USB port.
•If you have an iOS device, press and hold the voicecontrol button on the steering wheel to use Siri toplay specific tracks.
I cannot stream audio frommy Bluetooth® device.–Incompatible device.
•Check the compatibility of your device on ourwebsite.
–Device not connected.
•Pair your device. See Phone (page 385).
–Media player not running.
•Start the media player on your device.
The system does not recog-nize the music on my device.–Missing or incorrect audio file metadata, for exampleartist, song title, album or genre.
•Repair the files on your device.
–Corrupt files.
•Repair the files on your device.
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2023 Ranger (TFG) Canada/United States of America, Vehicles Built From: 10-10-2022, enUSA, Edition date: 202208, First-PrintingSYNC™ 3 (If Equipped)

Possible Cause and ResolutionSymptom
–Copyright-protected files.
•Use a device that contains files that are not copy-right protected.
–Unsupported file format.
•Repair or convert the files to a supported format.See Settings (page 393).
–Device indexing required.
•Re-index your device. See Settings (page 393).
–Device lock screen enabled.
•Unlock your device before connecting it.
Sometimes I cannot hear atrack playing on my device.–Device malfunction.
•Disconnect your device. Switch your device off andon to reset it and try again.
When I disconnect my iOSdevice the audio volume isset to maximum.
–Device limitation.
•Turn the volume down on your device.
If the system does not play the tracks on your USB devicein the correct order, the following information could help:The system does not playthe tracks on my USB drivein the correct order.–If you are selecting USB as the audio source when thesystem is still indexing, SYNC plays tracks sortedalphabetically by file name in the root directory.
–If you are selecting USB as the audio source after thesystem has finished indexing, SYNC plays all trackssorted alphabetically by the title in the ID3 tagregardless of where they are located. SYNC uses thefile name if the title in the ID3 tag does not exist.
–If you are selecting the option to play all tracks fromthe browsing menu, SYNC plays all tracks sortedalphabetically by the title in the ID3 tag regardless ofwhere they are located. SYNC uses the file name if thetitle in the ID3 tag does not exist.
–If you are selecting a track when using the exploredevice option, SYNC plays tracks sorted alphabeticallyby file name in the folder you have selected. SYNCthen plays all tracks in any subfolders in the folder youhave selected.
398
2023 Ranger (TFG) Canada/United States of America, Vehicles Built From: 10-10-2022, enUSA, Edition date: 202208, First-PrintingSYNC™ 3 (If Equipped)

Phone
Possible Cause and ResolutionSymptom
During a call, I can hearexcessive background noise.–Incorrect cell phone settings.
•Check and adjust the audio settings on your cellphone. Refer to your cell phone's user manual.
During a call, I can hear theother person but theycannot hear me.
–Cell phone malfunction.
•Switch your cell phone on and off, and vehicleBluetooth® on and off and try again.
–Cell phone microphone muted.
•Unmute your cell phone microphone.
–Privacy mode is enabled.
•Switch off privacy mode.
During a call, I cannot hearthe other person and theycannot hear me.
–System restart required.
•Switch the ignition off and open the door. Closethe door and lock the vehicle. Wait until thetouchscreen is off and any illuminated USB portsare not illuminated. Unlock the vehicle, switch theignition on and try again.
I cannot download a phone-book.–Incompatible cell phone.
•Check the compatibility of your cell phone on ourwebsite.
–Incorrect cell phone settings.
•Allow the system to retrieve contacts from yourcell phone. Refer to your cell phone's user manual.
–Incorrect system settings.
•Switch automatic phonebook download on. SeeSettings (page 393).
–Cell phone malfunction.
•Switch your cell phone off and on to reset it andtry again.
399
2023 Ranger (TFG) Canada/United States of America, Vehicles Built From: 10-10-2022, enUSA, Edition date: 202208, First-PrintingSYNC™ 3 (If Equipped)

Possible Cause and ResolutionSymptom
–Incorrect cell phone settings.
•Allow the system to retrieve contacts from yourcell phone. Refer to your cell phone's user manual.
•Check the location of the missing contacts on yourcell phone. If they are stored on the SIM card, movethem to the cell phone memory.
–Incorrect system settings.
•Switch automatic phonebook download on. SeeSettings (page 393).
A message displayssuggesting that my phone-book has downloaded but itis empty or it has missingcontacts.
–Incompatible cell phone.
•Check the compatibility of your cell phone on ourwebsite.
–Cell phone malfunction.
•Switch your cell phone off and on to reset it andtry again.
•Install the latest cell phone firmware.
•Delete your device from the system and deleteSYNC from your device and try again.
•Switch automatic phonebook download off. SeeSettings (page 393).
I cannot connect my cellphone.
Text messaging does notwork.–You might not have switched on text message notific-ations.
•Switch text message notifications on. See Phone(page 385).
–Incompatible cell phone.
•Check the compatibility of your cell phone on ourwebsite.
–Cell phone malfunction.
•Switch your cell phone off and on to reset it andtry again.
–Device message sharing is not enabled.
•Check the permissions on your device to ensuretext message sharing is enabled.
–Incompatible cell phone.
•Check the compatibility of your cell phone on ourwebsite.
I cannot hear text messages.
400
2023 Ranger (TFG) Canada/United States of America, Vehicles Built From: 10-10-2022, enUSA, Edition date: 202208, First-PrintingSYNC™ 3 (If Equipped)

Navigation (If Equipped)
Possible Cause and ResolutionSymptom
I cannot enter a street namewhen I am abroad.–Incorrect entry method.
•Enter the street name with the country.
The system does not recog-nize coordinates.–Using the wrong coordinates format.
•Use the format ##. #####, ##. ##### (for N/S ,E/W). Add a minus before coordinates if thedirection is West and keep a positive value if thedirection is East, for example 12.5412 means Eastand -12.5412 means West.
401
2023 Ranger (TFG) Canada/United States of America, Vehicles Built From: 10-10-2022, enUSA, Edition date: 202208, First-PrintingSYNC™ 3 (If Equipped)

Apps
Possible Cause and ResolutionSymptom
The system cannot find anyapps.–Incompatible device.
•You need an Android device with OS 4.3 or higheror an iOS device with iOS 8.0 or higher. Pair andconnect your Android device to find compatibleapps. Connect your iOS device to a USB port orpair and connect using Bluetooth®.
I have a compatible deviceand it is correctly connectedbut the system still cannotfind any apps.
–Compatible apps are not installed on your device.
•Download and install the latest version of the app.
–Compatible apps are not running on your device.
•Start the apps to allow the system to find themand make sure you sign in to any apps if required.
–Incorrect app settings.
•Check and adjust the app settings on your deviceand allow SYNC to access the app if required.
I have a compatible device,it is correctly connected andmy apps are running but thesystem still cannot find anyapps.
–Apps failed to fully close.
•Restart the apps and try again.
•If you have an Android device with apps that havean exit or quit option, use this and then restart theapps. Alternatively, use the force stop option in thesettings menu on your device.
•If you have an iOS device with iOS 8.0 or higher,tap the home button on your device twice and thenswipe the app upward to close it.
I have an Android devicethat is correctly connected,I have restarted my appsand they are running but thesystem still cannot findthem.
–An issue on some older versions of the Android oper-ating system could result in apps not being found.
•Switch Bluetooth® off and on again to force thesystem to reconnect to your device.
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2023 Ranger (TFG) Canada/United States of America, Vehicles Built From: 10-10-2022, enUSA, Edition date: 202208, First-PrintingSYNC™ 3 (If Equipped)

Possible Cause and ResolutionSymptom
I have an iOS device that iscorrectly connected, I haverestarted my apps and theyare running but the systemstill cannot find them.
–Cable connection issue.
•Disconnect the cable from your device, wait for amoment and then connect it again to force thesystem to reconnect to your device.
I have an Android devicerunning a media app whichthe system has found but Icannot hear the sound orthe sound is very quiet.
–Device volume is low.
•Turn the volume up on your device.
I have an Android devicerunning a number ofcompatible apps but thesystem cannot find all ofthem.
–Device limitation. If you have more apps running onyour device than the number of available Bluetooth®links, the system cannot find all of them.
•Close some of the apps to allow the system to findthose that you want to use.
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2023 Ranger (TFG) Canada/United States of America, Vehicles Built From: 10-10-2022, enUSA, Edition date: 202208, First-PrintingSYNC™ 3 (If Equipped)

Wi-Fi Connectivity
Possible Cause and ResolutionSymptom
I cannot connect to a Wi-Finetwork.–Password error.
•Enter the correct network password.
–Weak network signal.
•Move your vehicle closer to the Wi-Fi hotspot or toa place where the network signal is not obstructed.
–Multiple access points in range with the same SSID.
•Use a unique name for your SSID. Do not use thedefault name unless it contains a unique identifier,for example as part of the MAC address.
The Wi-Fi connectiondisconnects after successfulconnection.
–Weak network signal.
•Move your vehicle closer to the Wi-Fi hotspot or toa place where the network signal is not obstructed.
I am close to a Wi-Fi hotspotbut the network signalstrength is weak.
–Obstructed network signal.
•If your vehicle has a heated windshield, positionyour vehicle so that the windshield is not facing theWi-Fi hotspot.
•If your vehicle has metallic tinting on the windowsbut not on the windshield, position your vehicle sothat the windshield is facing the Wi-Fi hotspot oropen the windows that are facing the hotspot.
•If your vehicle has metallic tinting on the windowsand the windshield, open the windows that arefacing the hotspot.
•If your vehicle is in a garage and you have thegarage door closed, open the garage door.
I cannot see a network in thelist of available networksthat I expect to see.
–Hidden network.
•Make the network visible and try again.
404
2023 Ranger (TFG) Canada/United States of America, Vehicles Built From: 10-10-2022, enUSA, Edition date: 202208, First-PrintingSYNC™ 3 (If Equipped)

Possible Cause and ResolutionSymptom
I cannot see SYNC when Isearch for Wi-Fi networks onmy cell phone or otherdevice.
–System limitation.
•SYNC does not provide a Wi-Fi hotspot at this time.
–Weak network signal
•Move your vehicle closer to the Wi-Fi hotspot or toa place where the network signal is not obstructed.
–Wi-Fi hotspot in high demand or has a slow Internetconnection.
•Use a more reliable Wi-Fi hotspot.
Software downloads taketoo long.
–No software update available.
–Wi-Fi network requires a subscription or acceptanceof terms and conditions.
•Test the connection using another device. If thenetwork requires a subscription or acceptance ofterms and conditions, contact the network serviceprovider.
The system seems toconnect to a Wi-Fi networkand the signal strength isexcellent but the softwaredoes not update.
Personal Profiles (If Equipped)
Possible Cause and ResolutionSymptom
You might not have set up Personal Profiles.
I cannot create a profile.
You might have entered an invalid profile.
You might not have selected a memory button whenprompted.
You might not have the ignition on or in park (P), or youshifted out park (P) when creating a profile.
Personal Profiles has been switched off.
You might not have selected the lock button on the remotecontrol.
I cannot link a remotecontrol.The remote control selected was already associated withanother profile and the system declined to overwrite.
The system performed a profile recall when linking aremote control.
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2023 Ranger (TFG) Canada/United States of America, Vehicles Built From: 10-10-2022, enUSA, Edition date: 202208, First-PrintingSYNC™ 3 (If Equipped)

Possible Cause and ResolutionSymptom
You might not have the ignition on or in park (P), or youshifted out park (P) when creating a profile.
You might be using the old linking method.
Personal Profiles does not support your unsaved settings.
My personalized settings donot save.A different personal profile is active.
Another user changed the settings for the wrong personalprofile.
You might not have created a personal profile.
My profile will not recall.
Personal Profiles is turned off.
The profile you requested is already active.
You might not have linked the memory button you areusing to a profile.
You might not have linked the remote control you are usingto a profile.
You might be using the wrong remote control.
You might be pressing a button other than the unlock orremote start on a linked remote control.
You might have deleted the personal profile.
Personal Profiles is turned off.My preset positions recall,but my profile does not.
The vehicle is in motion.My profile recalls but mypreset positions do not.The preset positions are the same as the guest or previ-ously active profile.
Unlink and relink your remote control in the PersonalProfiles menu. You may need to see your authorized dealer.I lost a remote control.
You might have erased and reprogrammed the remotecontrols. This could happen if you let a dealership add anew remote control to replace a lost one.I lost all profiles.
Someone performed a master reset.
406
2023 Ranger (TFG) Canada/United States of America, Vehicles Built From: 10-10-2022, enUSA, Edition date: 202208, First-PrintingSYNC™ 3 (If Equipped)