ECU FORD SUPER DUTY 2003 1.G Owner's Manual

GETTING THE SERVICES YOU NEED
At home
Ford Motor Companyand Ford of Canada have authorized dealerships to
service your vehicle. It is preferred that you return to the authorized
dealer where your vehicle was purchased when warranty repairs are
needed. However, you may also take your vehicle to another Ford Motor
Companyor Ford of Canada dealership authorized for warrantyrepairs.
Certain warrantyrepairs require special training though, so not all
dealers are authorized to perform all warrantyrepairs. That means that
depending on the warrantyrepair needed, the vehicle mayneed to be
taken to another dealer. If a particular dealership cannot assist you, then
contact the Customer Relationship Center.
If you have questions or concerns, or are unsatisfied with the service you
are receiving, follow these steps:
1. Contact your Sales Representative or Service Advisor at your
selling/servicing dealership.
2. If your inquiry or concern remains unresolved, contact the Sales
Manager or Service Manager at the dealership.
3. If the inquiryor concern cannot be resolved at the dealership level,
please contact the Ford Customer Relationship Center.
Away from home
If you own a Ford or Mercuryvehicle and are awayfrom home when
your vehicle needs service, or if you need more help than the dealership
could provide, after following the steps described above, contact the
Ford Customer Relationship Center to find an authorized dealership to
help you.
In the United States:
Ford Motor Company
Customer Relationship Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, Michigan 48121
1-800-392-3673 (FORD)
(TDD for the hearing impaired: 1-800-232-5952)
www.ford.com
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In Canada:
Customer Relationship Centre
Ford Motor Companyof Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-565-3673 (FORD)
www.ford.ca
If you own a Lincoln vehicle and are away from home when your vehicle
needs service, or if you need more help than the dealership could
provide, after following the steps described above, contact the Ford
Customer Relationship Center to find an authorized dealership to help
you.
In the United States:
Ford Motor Company
Customer Relationship Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, Michigan 48121
1-800-521-4140
(TDD for the hearing impaired: 1-800-232-5952)
www.ford.com
In Canada:
Customer Relationship Centre
Ford Motor Companyof Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-565-3673 (FORD)
www.ford.ca
In order to help you service your Ford or Lincoln Mercury vehicle, please
have the following information available when contacting a Customer
Relationship Center:
•Your telephone number (home and business)
•The name of the dealer and the citywhere the dealership is located
•The year and make of your vehicle
•The date of vehicle purchase
•The current odometer reading
•The vehicle identification number (VIN)
If you still have a complaint involving a warranty dispute, you may wish
to contact the Dispute Settlement Board (U.S.).
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before the Board, this is not a requirement and the Board will decide the
case whether or not an oral presentation is made. An oral presentation
maybe requested bythe Board as well.
Making a decision
Board members review all available information related to each
complaint, including oral presentations, and arrive at a fair and impartial
decision. Board review maybe terminated at anytime byeither party.
Everyeffort is made to decide the case within 40 days of the date that
all requested information is received bythe Board. Since the Board
generallymeets once a month, it maytake longer for the Board to
consider some cases.
After a case is reviewed, the Board mails you a decision letter and a
form on which to accept or reject the Board’s decision. The decisions of
the Board are binding on Ford (and, in some cases, on the dealer) but
not on consumers who are free to pursue other remedies available to
them under state or federal law.
To request a DSB Brochure/Application
For a brochure/application, speak to your dealer or write/call to the
Board at the following address/phone number:
Dispute Settlement Board
P.O. Box 5120
Southfield, MI 48086–5120
1–800–428–3718
You mayalso contact the North American Customer Relationship Center
at 1-800-392-3673 (Ford), TDD for the hearing impaired: 1-800-232-5952
or bywriting to the Center at the following address:
Ford Motor Company
Customer Relationship Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, Michigan 48121
UTILIZING THE MEDIATION/ARBITRATION PROGRAM
(CANADA ONLY)
In those cases where you continue to feel that the efforts by Ford and
the dealer to resolve a factory-related vehicle service concern have been
unsatisfactory, Ford of Canada participates in an impartial third party
mediation/arbitration program administered bythe Canadian Motor
Vehicle Arbitration Plan (CAMVAP).
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1. Two or more repair attempts are made on the same nonconformity
likelyto cause death or serious bodilyinjuryOR
2. Four or more repair attempts are made on the same nonconformity(a
defect or condition that substantiallyimpairs the use, value or safetyof
the vehicle) OR
3. The vehicle is out of service for repair of nonconformities for a total of
more than 30 calendar days (not necessarily all at one time)
In the case of 1 or 2 above, the consumer must also notifythe
manufacturer of the need for the repair of the nonconformityat the
following address:
Ford Motor Company
16800 Executive Plaza Drive
Mail Drop 3NE-B
Dearborn, MI 48126
REPORTING SAFETY DEFECTS (U.S. ONLY)
If you believe that your vehicle has
a defect which could cause a crash
or could cause injuryor death, you
should immediatelyinform the National HighwayTraffic Safety
Administration (NHTSA) in addition to notifying Ford Motor Company.
If NHTSA receives similar complaints, it mayopen an investigation, and
if it finds that a safetydefect exists in a group of vehicles, it mayorder a
recall and remedycampaign. However, NHTSA cannot become involved
in individual problems between you, your dealer, or Ford Motor
Company.
To contact NHTSA, you mayeither call the Auto SafetyHotline toll-free
at 1–800–424–9393 (or 366–0123 in the Washington D.C. area) or write
to:
NHTSA
U.S. Department of Transportation
Washington, D.C. 20590
You can also obtain other information about motor vehicle safetyfrom
the Hotline.
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WINDSHIELD WASHER FLUID
Add fluid to fill the reservoir if the
level is low. In verycold weather, do
not fill the reservoir completely.
Onlyuse a washer fluid that meets
Ford specification WSB-M8B16–A2.
Refer toLubricant specifications
in this chapter.
State or local regulations on volatile organic compounds mayrestrict the
use of methanol, a common windshield washer antifreeze additive.
Washer fluids containing non-methanol antifreeze agents should be used
onlyif theyprovide cold weather protection without damaging the
vehicle’s paint finish, wiper blades or washer system.
If you operate your vehicle in temperatures below 4.5° C (40°
F), use washer fluid with antifreeze protection. Failure to use
washer fluid with antifreeze protection in cold weather could result in
impaired windshield vision and increase the risk of injuryor accident.
Note:Do not put washer fluid in the engine coolant reservoir. Washer
fluid placed in the cooling system may harm engine and cooling system
components.
ENGINE OIL
Checking the engine oil
Refer to the scheduled maintenance guide for the appropriate intervals
for checking the engine oil.
1. Make sure the vehicle is on level ground.
2. Turn the engine off and wait a few minutes for the oil to drain into the
oil pan.
3. Set the parking brake and ensure the gearshift is securelylatched in P
(Park) (automatic transmission) or 1 (First) (manual transmission).
4. Open the hood. Protect yourself from engine heat.
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194

Do not use supplemental transmission fluid additives, treatments or
cleaning agents. The use of these materials mayaffect transmission
operation and result in damage to internal transmission components.
Checking and adding manual transmission fluid (if equipped)
1. Clean the filler plug.
2. Remove the filler plug and
inspect the fluid level.
3. Fluid level should be at the
bottom of the opening.
4. Add enough fluid through the
filler opening so that the fluid level
is at the bottom of the opening.
5. Install and tighten the fill plug
securely.
Use onlyfluid that meets Ford specifications. Refer toLubricant
Specificationsin this chapter.
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219

Note:Do not start your engine with the air cleaner removed and do not
remove it while the engine is running.
Changing the air filter element (gasoline engines only)
1. Loosen the clamp that secures
the air filter element in place.
2. Carefullyseparate the two halves
of the air filter housing.
3. Remove the air filter element
from the open end of the air filter
housing.
4. Install a new air filter element, ensuring the arrow on the top half of
the air filter housing lines up with the notch on the bottom half of air
filter housing. Be careful not to crimp the filter element edges between
the air filter housing. This could cause filter damage and allow
unmetered air to enter the engine if not properlyseated.
5. Replace the two halves of the air filter housing and secure the clamp.
INFORMATION ABOUT UNIFORM TIRE QUALITY GRADING
New vehicles are fitted with tires
that have a rating on them called
Tire QualityGrades. The Quality
grades can be found where
applicable on the tire sidewall
between tread shoulder and
maximum section width. For
example:
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221

Make sure that all replacement tires are of the same size, type,
speed rating, load-carrying capacity and tread design (e.g., “All
Terrain”, “Touring”, etc.), as originallyoffered byFord.
Do not replace your tires with “high performance” tires or larger
size tires.
Failure to follow these precautions mayadverselyaffect the
handling of the vehicle, and increase the risk of loss of vehicle
control, vehicle rollover and/or personal injury.
Tires that are larger or smaller than your vehicle’s original tires may also
affect the accuracyof your speedometer.
SNOW TIRES AND CHAINS
Snow tires must be the same size and grade as the tires you
currentlyhave on your vehicle.
The tires on your vehicle have all weather treads to provide traction in
rain and snow. However, in some climates, you may need to use snow
tires and chains. If you need to use chains, it is recommended that steel
wheels (of the same size and specifications) be used, as chains maychip
aluminum wheels.
Follow these guidelines when using snow tires and chains:
•Use onlySAE Class S chains.
•Install chains securely, verify ing that the chains do not touch any
wiring, brake lines or fuel lines.
•Drive cautiously. If you hear the chains rub or bang against your
vehicle, stop and re-tighten the chains. If this does not work, remove
the chains to prevent damage to your vehicle.
•If possible, avoid fullyloading your vehicle.
•Remove the tire chains when theyare no longer needed. Do not use
tire chains on dryroads.
•The suspension insulation and bumpers will help prevent vehicle
damage. Do not remove these components from your vehicle when
using snow tires and chains.
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227

FORD ACCESSORIES FOR YOUR VEHICLE
A wide selection of genuine Ford accessories are available for your
vehicle through your local authorized Ford, Lincoln, Mercury or Ford of
Canada dealer. These qualityaccessories have been specifically
engineered to fulfill your automotive needs; they are custom designed to
complement the style and aerodynamic appearance of your vehicle. In
addition, each accessoryis made from high qualitymaterials and meets
or exceeds Ford’s rigorous engineering and safetyspecifications. Ford
Motor Companywill repair or replace anyproperlydealer-installed Ford
accessoryfound to be defective in factory-supplied materials or
workmanship during the warrantyperiod, as well as anycomponent
damaged bythe defective accessory. The accessorywill be warranted for
whichever provides you the greatest benefit:
•12 months or 20,000 km (12,000 miles) (whichever occurs first), or
•the remainder of your new vehicle limited warranty.
This means that genuine Ford accessories purchased along with your
new vehicle and installed bythe dealer are covered for the full length of
your New Vehicle’s Limited Warranty — 3 years or 60,000 km (36,000
miles) (whichever occurs first). Contact your dealer for details and a
copyof the warranty.
Not all accessories are available for all models.
Vehicle Security
Remote keyless entry
Styled wheel protector locks
Vehicle securitysystems
Comfort and convenience
Cargo organizers
Cargo storage bin
Cargo trays
Cell phone holder
Engine block heaters
Manual sliding rear window
Power sliding rear window
Tire step
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