USB FORD SUPER DUTY 2014 3.G User Guide

You can:
When you select:
Completely erase all information stored on SYNC (all
phonebook, call history, text messages and all paired
devices) and return to the factory default settings.
Master Reset
Download new software applications (if available) and
then load the desired applications through your USB port.
See the web site for more information.
Application
Exit the current menu.
Return
SYNC™ TROUBLESHOOTING
Your SYNC system is easy to use. However,
should questions arise, see the tables
below. Use the website at any time to check your
phone's compatibility, register your
account and set preferences as well as
access a customer representative via an
online chat (during certain hours). Visit
www.SYNCMyRide.com,
www.SYNCMyRide.ca or
www.syncmaroute.ca for more
information.Phone issues
Possible solution(s)
Possible cause(s)
Issue
Review your phone's manual
about audio adjustments.
The audio control settings
on your phone may be
affecting SYNC perform-
ance.
There is excessive back-
ground noise during a phone
call.
Try turning off the device,
resetting the device,
removing the device's
battery, then trying again.
This may be a possible
phone malfunction.
During a call, I can hear the
other person but they
cannot hear me.
· Go to the website to review
your phone's compatibility.
· This is a phone-dependent
feature.
SYNC is not able to down-
load my phonebook.
· Try turning off the device,
resetting the device or
removing the device's
battery, then trying again.
· This may be a possible
phone malfunction.
· Try pushing your phone-
book contacts to SYNC by
using the Add Contacts
feature.
· Use the SYNCmyphone
feature available on the
website.
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USB and media issues
Possible solution(s)
Possible cause(s)
Issue
· Try turning off the device,
resetting the device,
removing the device's
battery, then trying again.
This may be a possible
device malfunction.
I am having trouble
connecting my device.
· Make sure you are using the
manufacturer's cable.
· Make sure you insert the
USB cable properly into the
device and the USB port.
· Make sure that the device
does not have an auto-
install program or active
security settings.
Make sure you are not
leaving the device in your
vehicle during very hot or
cold temperatures.
This is a device limitation.
SYNC does not recognize
my device when I turn on the
car.
Make sure you properly
connect the device to SYNC
and that you have pressed
play on your device.
· This is a phone-dependent
feature.
· The device is not
connected.
Bluetooth audio does not
stream.
· Make sure that all song
details are populated.
· Your music files may not
contain the proper artist,
song title, album or genre
information.
SYNC does not recognize
music that is on my device.
· Some devices require you
to change the USB settings
from mass storage to MTP
class.
· The file may be corrupted.
· The song may have copy-
right protection, which does
not allow it to play. Vehicle Health Report and Services (Traffic, Directions and Information) issues
Possible solution(s)
Possible cause(s)
Issue
· This is a free feature, but
you must first register online
to use it.
· You did not activate your
account on the website.
· You may have the wrong
VIN (vehicle identification
number) listed.
I received a text that I did
not activate Vehicle Health
Report.
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•
CD
• USB
• BT Stereo
• SD Card
• A/V In
Using the Touch-Sensitive
Controls on Your System
To turn a feature on and off, just touch the
graphic with your finger. To get the best
performance from the touch-sensitive
controls:
• Do not press hard on the controls. They
are sensitive to light touch.
• Use your bare finger to touch the center
of a touch-control graphic. Touching
off-center of the graphic may affect
operation of a nearby control.
• Make sure your hands are clean and
dry.
• Since the touchscreen operates based
on the touch of a finger, you may have
trouble using it if you are wearing
gloves.
• Keep metal and other conductive
material away from the surface of the
touchscreen as this may cause
electronic interference (for example,
inadvertently turning on a feature other
than the one you meant to turn on).
Depending on your vehicle and option
package, you may also have these controls
on your bezel:
• Power: Switch the media or climate
features off and on.
• VOL: Control the volume of playing
media.
• Fan: Control the speed of the climate
system fan.
• Seek and Tune buttons: Use as you
normally would in media modes. •
Eject: Eject a CD from the
entertainment system.
• SOURCE:
Touch the word repeatedly
to see all available media modes. The
screen does not change, but you see
the media change in the lower left
status bar.
• SOUND:
Touch the word to access the
Sound menu where you can adjust
settings such as: Bass, Treble,
Midrange, Balance and Fade, DSP
(Digital Signal Processing), Occupancy
Mode and Speed Compensated
Volume. (Your vehicle may not have
all of these sound options.)
• Hazard flasher: Switch the hazard
flashers off and on.
Cleaning the Touchscreen Display
Use a clean, soft cloth such as one used
for cleaning glasses. If dirt or fingerprints
are still visible, apply a small amount of
alcohol to the cloth. Do not pour or spray
alcohol onto the display. Do not use
detergent or any type of solvent to clean
the display.
Support
The SYNC support team is available to
help you with any questions you are not
able to answer on your own.
Monday-Saturday, 8:30am-9:00pm EST.
Sunday, 10:30am-7:30pm EST.
In the United States, call: 1-800-392-3673.
In Canada, call: 1-800-565-3673.
Times are subject to change due to
holidays.
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Safety Information
WARNING
Driving while distracted can result in
loss of vehicle control, crash and
injury. We strongly recommend that
you use extreme caution when using any
device that may take your focus off the
road. Your primary responsibility is the safe
operation of your vehicle. We recommend
against the use of any hand-held device
while driving and encourage the use of
voice-operated systems when possible.
Make sure you are aware of all applicable
local laws that may affect the use of
electronic devices while driving. •
Do not attempt to service or repair the
system. See an authorized dealer.
• Do not operate playing devices if the
power cords or cables are broken, split
or damaged. Place cords and cables
out of the way, so they do not interfere
with the operation of pedals, seats,
compartments or safe driving abilities. •
Do not leave playing devices in your
vehicle during extreme conditions as it
could cause them damage. See your
device's user guide for further
information.
• For your safety, some SYNC functions
are speed-dependent. Their use is
limited to when your vehicle is traveling
at speeds under 3 mph (5 km/h).
Make sure that you review your device's
manual before using it with SYNC.
Speed-restricted Features
Some features of this system may be too
difficult to use while your vehicle is moving
so they are restricted from use unless your
vehicle is stationary.
• Screens crowded with information,
such as Point of Interest reviews and
ratings, SIRIUS Travel Link sports
scores, movie times or ski conditions.
• Any action that requires you to use a
keyboard is restricted, such as entering
a navigation destination or editing
information.
• All lists are limited so the user can view
fewer entries (such as phone contacts
or recent phone call entries).
See the following chart for more specific
examples. Restricted features
Pairing a Bluetooth phone
Cellular Phone
Adding phonebook contacts or uploading phonebook
contacts (from a USB)
List entries are limited for phone contacts and recent
phone call entries
Editing the keypad code
System Functionality
Enabling Valet Mode
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Available voice commands
"Audio list of commands"
"Bluetooth audio list of commands" "Browse list of commands""CD list of commands"
"Climate control list of commands" "List of commands"
"Navigation list of commands" *
"Phone list of commands" "Radio list of commands"
"SD card list of commands"
"Sirius satellite list of commands" **
"Travel link list of commands" *
"USB list of commands"
"Voice instructions list of commands" "Voice settings list of commands" "Help"
* This command is only available when
your vehicle is equipped with the
navigation system, and the navigation
system SD card is in the card slot.
** This command is only available when
you have an active SIRIUS satellite radio
subscription.
Voice Settings
Voice settings allow you to customize the
level of system interaction, help and
feedback. The system defaults to standard
interaction that uses candidate lists and
confirmation prompts as these provide the
highest level of guidance and feedback. •
Interaction Mode: Novice mode
provides detailed interaction and
guidance while the advanced mode
has less audible interaction and more
tone prompts.
• Confirmation Prompts:
The system
uses these short questions to confirm
your voice request. If turned off, the
system simply makes a best guess as
to what you requested. The system
may still occasionally ask you to
confirm settings.
• Phone and Media Candidate Lists:
Candidate lists are lists of possible
results from your voice commands. The
system creates these lists when it has
the same confidence level of several
options based on your voice command.
To access these settings using the
touchscreen:
1. Press the Settings icon >
Settings >
Voice Control.
2. Select from:
• Interaction Mode
• Confirmation Prompts
• Media Candidate Lists
• Phone Candidate Lists
• Voice Control Volume.
To access these settings using voice
commands:
1. Press the voice icon. Wait for the prompt "Please say a command".
Another tone sounds to let you know
the system is listening.
2. Say any of the following commands: Voice settings using voice commands
"Confirmation prompts off""Confirmation prompts on"
"Interaction mode advanced"
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Under this menu, you can set
your clock, access and adjust the
display, sound and vehicle
settings as well as access settings for
specific modes or the help feature.
Clock
Note: You cannot manually set the date.
Your vehicle ’s GPS does this for you.
Note: If the battery has been disconnected,
your vehicle needs to acquire a GPS signal
to update the clock. Once your vehicle
acquires the signal, it may take a few
minutes for the update to display the correct
time. 1. Press the Settings icon > Clock.
2. Press
+ and - to adjust the time.
From this screen, you can also make other
adjustments such as 12-hour or 24-hour
mode, activate GPS time synchronization
and have the system automatically update
new time zones.
You can also turn the outside air
temperature display off and on. It appears
at the top center of the touchscreen, next
to the time and date.
The system automatically saves any
updates you make to the settings.
Display
You can adjust the touchscreen display
through the touchscreen or by pressing the
voice button on your steering wheel
controls and when prompted, say, "Display
settings". Press the Settings icon >
Display
, to access and make
adjustments using the
touchscreen. •
Brightness
allows you to make the
screen display brighter or dimmer.
• Auto DIM
, when set to On, lets you use
the Auto Dim Manual Offset feature.
• Mode
allows you to set the screen to
a certain brightness or have the system
automatically change based on the
outside light level, or turn the display
off.
• If you select
AUTO or NIGHT, you
have the options of turning the
display's Auto Dim feature on or off
and changing the Auto Dim Manual
Offset feature.
• Auto Dim Manual Offset
allows you
to adjust screen dimming as the
outside lighting conditions change from
day to night.
• Edit Wallpaper
•You can have your touchscreen
display the default photo or upload
your own.
Uploading Photos for Your Home
Screen Wallpaper
Note: You cannot load photos directly from
your camera. You must access the photos
either from your USB mass storage device
or from an SD card.
Note: Photographs with extremely large
dimensions (such as 2048 x 1536) may not
be compatible and appear as a blank
(black) image on the display.
Your system allows you to upload and view
up to 32 photos. To access, press the Settings
icon >
Display > Edit
Wallpaper, and then follow the
system prompts to upload your
photographs.
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Phone Press the Settings icon >
Settings > Phone, then select
from the following: Phone
Connect, disconnect, add or delete a device, as well as
save it as a favorite.
Bluetooth Devices
Turn Bluetooth on and off.
Bluetooth
Have all calls go directly to your voice mail and not ring
inside your vehicle. With this feature turned on, text
message notifications are also suppressed and do not ring
inside your vehicle.
Do Not Disturb
Turn on or turn off the 911 Assist feature. See Information
(page
387).
911 Assist
Select the type of notification for phone calls - ring tone,
beep, text to speech, or have it be silent.
Phone Ringer
Select the type of notification for text messages - alert
tone, beep, text to speech, or have it be silent.
Text Message Notification
If compatible with your phone, you can adjust your internet
data connection. Select to make your connection profile
with the personal area network or to turn off your
connection. You can also choose to adjust your settings
or have the system always connect, never connect when
roaming or query on connect. Press ? for more information.
Internet Data Connection
Access features, such as automatic phonebook download,
re-download your phonebook, add contacts from your
phone as well as delete or upload your phonebook.
Manage Phonebook
Have the system alert you when in Roaming mode.
Roaming Warning
Wireless & Internet
Your system has a Wi-Fi feature that
creates a wireless network within your
vehicle, thereby allowing other devices
(such as personal computers or phones)
in your vehicle to speak to each other,
share files or play games. Using this Wi-Fi feature, everyone in your vehicle can also
gain access the internet if you have a USB
mobile broadband connection inside your
vehicle, your phone supports personal area
networking and if you park outside a
wireless hotspot. Press the Settings icon >
Settings
> Wireless &
Internet, then select from the
following:
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Wi-fi
Wi-Fi Network (Client) Mode turns the Wi-Fi feature on
and off in your vehicle. Make sure you turn it on for
connectivity purposes.
Wi-Fi Settings
Choose a Wireless Network
allows you to use a previ-
ously stored wireless network. You can categorize by
alphabetical listing, priority and signal strength. You can
also choose to search for a network, connect to a network,
disconnect from a network, receive more information,
prioritize a network or delete a network.
Gateway (Access Point) Mode makes SYNC an access
point for a phone or a computer when turned on. This
forms the local area network within your vehicle for things,
such as game playing, file transfer and internet browsing.
Press
? for more information.
Gateway (Access Point) Settings
allows you to view
and change settings for using SYNC as the internet
gateway.
Gateway (Access Point) Device List allows you to view
recent connections to your Wi-Fi system.
Instead of using Wi-Fi, your system can also use a USB
mobile broadband connection to access the internet. (You
must turn on your mobile broadband device on your
personal computer before connecting it to the system.)
This screen allows you to set up what is your typical area
for your USB mobile broadband connection. (USB mobile
broadband settings may not display if the device is already
on.) You can select the following: Country, Carrier, Phone
Number, User Name and Password.
USB Mobile Broadband
Shows you the currently paired devices as well as giving
you your typical Bluetooth options to connect, disconnect,
set as favorite, delete and add device. Bluetooth is a
registered trademark of the Bluetooth SIG.
Bluetooth Settings
Choose your connection methods and change them as
needed. You can select to Change Order and have the
system either always attempt to connect using a USB
mobile broadband or using Wi-Fi.
Prioritize Connection
Methods
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To access Help using the voice commands,
press the voice button, then, after the tone,
say "Help". The system provides allowable
voice commands for the current mode.
ENTERTAINMENT AM 1 and AM AST
A
FM 1, FM 2 and FM AST
B
SIRIUS
C
CDD
USBE
Touch this button to scroll down for more options, such as SD Card, BT Stereo
and A/V In
F
These buttons change with the media mode you are in.
G
Radio memory presets and CD controls.
H
Note: Some features may not be available
in your area. Contact an authorized dealer
for more information.
You can access these options using the
touchscreen or voice commands. Browsing Device Content
When listening to audio on a device, you
can browse through other devices without
having to change sources. For example, if
you are currently listening to audio on an
SD card, you can browse all the artists that
are stored on your USB device.
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C
D
E
F
G
H
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Press the voice icon on the
steering wheel. When prompted,
you can say:
"BROWSE" within devices
"Browse" *
"Browse games" **
"Browse channels" **
"Browse SD card"
"Browse Sirius channel guide" **
"Browse USB" "Help"
* If you only say, "Browse", you can then
say any commands in the following chart.
** This command is only usable if you have
an active subscription to SIRIUS satellite
radio. "BROWSE"
" Games" *
" channels" *
"SD card" **
"Sirius Channel Guide" *
"USB" **
"Help"
* This command is only usable if you have
an active subscription to SIRIUS satellite
radio.
** For more commands in SD card or USB
mode, see the "SD Card and USB Port"
section of this chapter. Your voice system allows you to change
audio sources with a simple voice
command. For example, if you are listening
to music on a USB device, then want to
switch to a satellite radio channel, simply
press the voice button on the steering
wheel controls and say the name of the
SIRIUS station (such as, "the Highway").
The following voice commands are
available at the top level of the voice
session no matter which current audio
source you are listening to (such as a USB
device or SIRIUS satellite radio).
Note:
This is only available when your
MyFord Touch system language is set to
North American English. Sample commands
"<87.7-107.9>""<530-1710>"
"" *
"AM <530-1710>"
"FM <87.7-107.9>"
"Play [album] " **
"Play [artist] " **
"Play [genre] " **
"Play [playlist] " **
"Play [song] " **
"Play "
"Play by "
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