bluetooth FORD SUPER DUTY 2017 4.G Service Manual

Cell phone issues
Possible solution
Possible cause
Issue
Text messages from WhatsApp and Face-
book Messenger are not supported.
Your cell phone must support downloading
text messages through Bluetooth to receive
incoming text messages.
This is a cell phone-
dependent feature.
Audible text
messages do
not work on my
cell phone. Because each cell phone is different, refer
to your device's manual for the specific cell
phone you are pairing. In fact, there can be
differences between cell phones due to
brand, model, service provider and software
version.
This is a cell phone limita-
tion. USB and Bluetooth Stereo issues
Possible solution
Possible cause
Issue
Disconnect the device from SYNC 3. Try
switching your device off, resetting it or
removing the battery, then reconnect it to
SYNC 3.
Possible device malfunc-
tion.
I am having
trouble
connecting my
device. Make sure you are using the manufacturer's
cable.
Make sure to correctly insert the USB cable
into the device and your vehicle's USB port.
Make sure that the device does not have
an auto-install program or active security
settings.
Make sure your device is unlocked before
connecting it to SYNC 3.
The device has a lock
screen enabled.
Make sure you are not leaving the device in
your vehicle during very hot or cold
temperatures.
This is a device limitation.
SYNC 3 does
not recognize
my device when
I start my
vehicle.
Make sure you connect the device to SYNC
3 and that you have started the media
player on your device.
This is a device-
dependent feature.
Bluetooth audio
does not
stream.
550
Super Duty (TFE) Canada/United States of America, enUSA, First Printing SYNC™ 3 (If Equipped)

USB and Bluetooth Stereo issues
Possible solution
Possible cause
Issue
The device is not
connected.
Make sure that all song details are popu-
lated.
Your music files may not
contain the correct artist,
song title, album or genre
information.
SYNC 3 does
not recognize
music that is on
my device. Try replacing the corrupt file with a new
version.
The file may be
corrupted.
Some devices require you to change the
USB settings from mass storage to media
transfer protocol class.
The song may have
copyright protection that
does not allow it to play.
Convert the file to a supported format. See
Entertainment (page 506).
The file format is not
supported by SYNC 3.
Update media index. See
Settings (page
535).
The device needs to be
re-indexed.
Make sure your device is unlocked before
connecting it to SYNC 3.
The device has a lock
screen enabled.
Disconnect the device from SYNC 3. Try
switching your device off, resetting it or
removing the battery, then connect it back
to SYNC 3.
This is a device limitation.
When I connect
my device, I
sometimes do
not hear any
sound. To listen to Apple devices through USB,
select AirPlay from the devices Control
Center, then select Dock Connector.
To listen to Apple devices through
Bluetooth Stereo, select AirPlay from the
devices Control Center, then select SYNC.
551
Super Duty (TFE) Canada/United States of America, enUSA, First Printing SYNC™ 3
(If Equipped)

Wi-Fi Issues
Possible solution
Possible cause
Issue
Verify password.
Password error.
Failed connection.
Check for a poor Wi-Fi
signal.
Weak signal.
Use a unique name for your
SSID, don’t use the default
name unless it contains a
unique identifier, such as
part of the MAC address.
Multiple Access points
within range with the same
SSID.
Position the vehicle close to
the hotspot with the front of
the vehicle facing the
hotspot direction and
remove obstacles if
possible. Other Wi-Fi,
Bluetooth, microwave and
cordless phones may cause
interference.
Weak signal probably due
to distance from the
hotspot, obstruction or high
interference.
Disconnecting after
successful connection.
If the vehicle is equipped
with heated windshield, try
positioning the vehicle so
that the windshield is not
facing the hotspot. If you
have metallic window tinting
There may be an obstruction
between SYNC 3 and the
hotspot.
Poor signal seen by SYNC 3
despite being near a
hotspot.
but not on the windshield,
position the vehicle to face
the hotspot. If all windows
are tinted, you can open the
windows in the direction of
the hotspot if that is feas-
ible.
Try to remove other
obstructions that may
impact signal quality such
as opening the garage door.
Please set the network to
visible and try again.
The hotspot was defined as
a hidden network.
A hotspot is not listed in the
list of available networks.
552
Super Duty (TFE) Canada/United States of America, enUSA, First Printing SYNC™ 3 (If Equipped)

AppLink issues
Possible solution(s)
Possible cause(s)
Issue
On an iPhone with iOS7+, to
force close an app, double
tap the home button then
swipe up on the app to close
it. Tap the home button
again, then select the app
again to restart it. After a
few seconds, the app should
then appear in SYNC 3's
Mobile App's Menu.
Switch Bluetooth off and
then on to reset it on your
phone. If you are in your
vehicle, SYNC 3 should be
able to automatically re-
connect to your phone if you
press the "Phone" button.
There is a Bluetooth issue
on some older versions of
the Android operating
system that may cause apps
that were found on your
previous vehicle drive to not
be found again if you did not
switch Bluetooth off.
My Android phone is
connected, my app(s) are
running, I restarted them,
but I still cannot find any
apps.
555
Super Duty (TFE) Canada/United States of America, enUSA, First Printing SYNC™ 3 (If Equipped)

AppLink issues
Possible solution(s)
Possible cause(s)
Issue
Unplug the USB cable from
the phone, wait a moment,
and plug the USB cable
back in to the phone. After a
few seconds, the app should
appear in SYNC 3's Mobile
Apps Menu. If not, "Force
Close" the application and
restart it.
You may need to reset the
USB connection to SYNC 3.
My iPhone is connected, my
app is running, I restarted
the app but I still cannot find
it on SYNC 3.
Increase the Bluetooth
volume of the device by
using the device's volume
control buttons which are
most often found on the
side of the device.
The Bluetooth volume on
the phone may be low.
I have an Android phone. I
found and started my media
app on SYNC 3, but there is
no sound or the sound is
very low.
Force close or uninstall the
apps you do not want SYNC
3 to find. If the app has a
"Ford SYNC" setting, disable
that setting in the app's
settings menu on the phone.
Some Android devices have
a limited number of
Bluetooth ports that apps
can use to connect. If you
have more AppLink apps on
your phone than the number
of available Bluetooth ports,
you will not see all of your
apps listed in the SYNC 3
mobile apps menu.
I can only see some of the
AppLink apps running on my
phone listed in the SYNC 3
Mobile Apps Menu. Voice command issues
Possible solution
Possible cause
Issue
Review the cell phone voice commands
and the media voice commands at the
beginning of their respective sections.
You may be using the
wrong voice commands.
SYNC 3 does
not understand
what I am
saying. Refer to the audio display during an active
voice session to find a list of voice
commands there.
Wait for the system to prompt you before
you state your command.
You may be speaking too
soon or at the wrong
time.
556
Super Duty (TFE) Canada/United States of America, enUSA, First Printing SYNC™ 3 (If Equipped)

General
Possible solution
Possible cause
Issue
SYNC 3 only supports four languages in a
single module for text display, voice control
and voice prompts. The country where you
bought your vehicle dictates the four
languages based on the most popular
languages spoken. If the selected language
is not available, SYNC 3 remains in the
current active language.
SYNC 3 does not support
the currently selected
language for the instru-
ment cluster and inform-
ation and entertainment
display.
The language
selected for the
instrument
cluster and
information and
entertainment
display does not
match the
SYNC 3
SYNC 3 offers several new voice control
features for a wide range of languages.
Dialing a contact name directly from the
phonebook without pre-recording (for
example,
“call John Smith ”) or selecting a
track, artist, album, genre or playlist directly
from your media player (for example, "play
artist Madonna").
language
(phone, USB,
Bluetooth
audio, voice
control and
voice prompts). SYNC 3 System Reset
The system has a System Reset feature that can be performed if the function of a SYNC
3 feature is lost. This reset is intended to restore functionality and will not erase any
information previously stored in the system (such as paired devices, phonebook, call
history, text messages, or user settings). To perform a System Reset, press and hold
the Seek Up (>>|) button while pressing and holding the Radio Power button. After
approximately 5 seconds the screen will go black. Allow 1-2 minutes for the system
reset to complete. You may then resume using the SYNC 3 system.
For additional assistance with SYNC 3
troubleshooting please call or visit the Ford
Website. Ford Support
United States: 1-800-392-3673
Customer Relation-
ship Center
Canada: 1-800-565-3673
owner.ford.com
Website
www.syncmyride.ca
www.syncmaroute.ca
559
Super Duty (TFE) Canada/United States of America, enUSA, First Printing SYNC™ 3 (If Equipped)

Passenger Airbag On and Off Switch ..........45
Proper Driver and Front Passenger Seating
Adjustment........................................................ 49
Driving Aids.....................................................247
Driving Hints..................................................290
Driving Through Water................................291
DRL See: Daytime Running Lamps........................88
E
Economical Driving
.....................................290
Electronic Locking Differential................219
Activating the Electronic Locking
Differential........................................................219
Emission Control System - Diesel.........199 Oxidation Catalytic Converter and Diesel
Particulate Filter System............................ 199
Emission Control System - Gasoline.........................................................197
On-Board Diagnostics (OBD-II).................... 197
Readiness for Inspection and Maintenance (I/M) Testing................................................... 198
End User License Agreement.................595 VEHICLE SOFTWARE END USER LICENSE
AGREEMENT (EULA) ................................. 595
Engine Block Heater.....................................181 Using the Engine Block Heater...................... 182
Engine Coolant Check - 6.2L/6.8L
........329
Adding Coolant................................................... 329
Engine Coolant Temperature Management.................................................. 332
Fail-Safe Cooling................................................ 331
Recycled Coolant.............................................. 330
Severe Climates.................................................. 331
Engine Coolant Check - 6.7L Diesel.............................................................333
Adding Coolant................................................... 333
Checking Coolant Corrosion Inhibitor Additive Strength ......................................... 336
Coolant Change.................................................. 337
Engine and Secondary Cooling System Refill Procedure............................................. 335
Engine-driven Cooling Fan (Fan Clutch)............................................................... 337
Recycled Coolant............................................... 335
Severe Climates................................................. 335
Engine Idle Shutdown..................................181 Engine Immobilizer
See: Passive Anti-Theft System.....................74
Engine Oil Check - 6.2L/6.8L..................324 Adding Engine Oil.............................................. 325
Engine Oil Check - 6.7L Diesel................325 Adding Engine Oil.............................................. 326
Engine Oil Dipstick......................................324
Engine Specifications - 6.2L......................411 Drivebelt Routing................................................. 411
Engine Specifications - 6.7L Diesel
........412
Drivebelt Routing................................................ 412
Engine Specifications - 6.8L.....................411 Drivebelt Routing................................................ 412
Entertainment..............................................506 AM/FM Radio...................................................... 507
Apps........................................................................\
. 515
Bluetooth Stereo or USB................................. 514
CD (If equipped)................................................. 513
HD Radio ™ Information (If
Available)......................................................... 510
SIRIUS® Satellite Radio (If Activated)....................................................... 508
Sources................................................................. 506
Supported Media Players, Formats and Metadata Information................................. 515
USB Ports.............................................................. 515
Environment.....................................................16
Essential Towing Checks...........................281 Before Towing a Trailer.................................... 287
Dynamic Hitching Using the Rear View Camera System............................................. 282
Hitches................................................................... 283
Integrated Trailer Brake Controller..............285
Launching or Retrieving a Boat or Personal Watercraft (PWC)........................................ 288
Safety Chains...................................................... 284
Trailer Brakes....................................................... 284
Trailer Lamps....................................................... 287
Trailer Towing Connector................................. 281
When Towing a Trailer..................................... 288
Event Data Recording See: Data Recording............................................ 10
Export Unique Options.................................14
Exterior Mirrors
................................................96
Blind Spot Information System......................98
Clearance Lamps ................................................ 98
Direction Indicator Mirrors ............................... 98
Fold-Away Exterior Mirrors............................... 96
624
Super Duty (TFE) Canada/United States of America, enUSA, First Printing Index

Refueling - Gasoline....................................192
Fuel Filler Cap...................................................... 193
Remote Control..............................................54 Car Finder................................................................ 59
Integrated Keyhead Transmitter....................54
Intelligent Access Key......................................... 55
Memory Feature................................................... 58
Remote Start......................................................... 59
Replacing the Battery......................................... 56
Sounding the Panic Alarm................................ 59
Remote Start...................................................151 Automatic Settings............................................. 151
Removing the Tailgate.................................70
Repairing Minor Paint Damage..............366
Replacement Parts Recommendation........................................12
Collision Repairs.................................................... 12
Scheduled Maintenance and Mechanical Repairs.................................................................. 12
Warranty on Replacement Parts..................... 13
Replacing a Lost Key or Remote Control............................................................60
Reporting Safety Defects (Canada Only).............................................................308
Reporting Safety Defects (U.S. Only).............................................................308
Roadside Assistance
..................................295
Vehicles Sold in Canada: Getting Roadside
Assistance....................................................... 295
Vehicles Sold in Canada: Roadside Assistance Program Coverage................296
Vehicles Sold in Canada: Using Roadside Assistance....................................................... 296
Vehicles Sold in the United States: Getting Roadside Assistance................................... 295
Vehicles Sold in the United States: Using Roadside Assistance................................... 295
Roadside Emergencies
..............................295
Running-In See: Breaking-In................................................ 290
Running Out of Fuel....................................188
S
Safety Canopy ™
..............................................51
Safety Precautions......................................183 Satellite Radio..............................................445
Satellite Radio Electronic Serial Number
(ESN)................................................................ 446
Satellite Radio Reception Factors..............446
SIRIUS® Satellite Radio Service.................446
Troubleshooting................................................. 447
Scheduled Maintenance Record
...........585
Scheduled Maintenance...........................567
Seatbelt Extension........................................43
Seatbelt Height Adjustment.....................40
Seatbelt Reminder.........................................41 Belt-Minder™......................................................... 41
Seatbelts...........................................................35 Principle of Operation......................................... 35
Seatbelt Warning Lamp and Indicator Chime..............................................................40
Conditions of operation...................................... 41
Seats..................................................................152
Security...............................................................74
Selective Catalytic Reduction System - Diesel.............................................................188
Contaminated Diesel Exhaust Fluid or Inoperative Selective Catalytic Reduction
System............................................................... 192
Diesel Exhaust Fluid Guidelines and Information....................................................... 191
Diesel Exhaust Fluid Level.............................. 188
Diesel Exhaust Fluid Warning Messages and Vehicle Operations.............................. 190
Filling the Diesel Exhaust Fluid Tank..........188
Settings...........................................................535 911 Assist.............................................................. 540
Ambient Lighting............................................... 545
Bluetooth.............................................................. 537
Clock....................................................................... 536
Display................................................................... 546
General.................................................................. 544
Media Player........................................................ 536
Mobile Apps......................................................... 543
Navigation............................................................. 541
Phone..................................................................... 537
Radio...................................................................... 540
Sound..................................................................... 535
Valet Mode........................................................... 547
Vehicle................................................................... 545
Voice Control....................................................... 547
Wi-Fi....................................................................... 545
Side Airbags
.....................................................50
629
Super Duty (TFE) Canada/United States of America, enUSA, First Printing Index

Using Stability Control...............................227
AdvanceTrac® with Roll Stability Control ™
(RSC®).............................................................. 227
Using SYNC™ With Your Media Player............................................................470
Accessing Your USB Song Library................474
Bluetooth Devices and System Settings............................................................. 476
Connecting Your Digital Media Player to the USB Port.......................................................... 470
Media Menu Features....................................... 473
Media Voice Commands.................................. 471
USB 2...................................................................... 476
Voice Commands for Audio Sources..........477
Using SYNC™ With Your Phone............453 Accessing Features through the Phone
Menu................................................................. 458
Accessing Your Phone Settings....................461
Bluetooth Devices............................................. 462
Making Calls......................................................... 457
Pairing a Phone for the First Time..............454
Pairing Subsequent Phones.......................... 455
Phone Options during an Active Call.........457
Phone Voice Commands................................ 455
Receiving Calls.................................................... 457
System Settings................................................. 463
Text Messaging.................................................. 459
Using Traction Control...............................225 Switching the System Off............................... 225
System Indicator Lights and Messages......................................................... 225
Using Voice Recognition............................451 Audio Voice Commands................................ 500
Climate Voice Commands.............................. 501
Initiating a Voice Session................................. 451
Mobile App Voice Commands...................... 503
Navigation Voice Commands.......................502
Phone Voice Commands................................ 501
SiriusXM Traffic and Travel Link Voice Commands..................................................... 504
System Interaction and Feedback..............452
Voice Settings Commands............................ 504
Utilizing the Mediation/Arbitration Program (Canada Only)........................306 V
Vehicle Care..................................................360
General Information......................................... 360
Vehicle Certification Label
........................417
Vehicle Identification Number................416
Vehicle Storage
.............................................367
Battery................................................................... 368
Body........................................................................\
367
Brakes.................................................................... 368
Cooling system................................................... 368
Engine.................................................................... 368
Fuel system......................................................... 368
General................................................................... 367
Miscellaneous..................................................... 368
Removing Vehicle From Storage.................368
Tires........................................................................\
368
Ventilation See: Climate Control......................................... 145
VIN See: Vehicle Identification Number.............416
Voice Control
...................................................82
W
Warning Lamps and Indicators...............105 4X2........................................................................\
.. 109
4X4 HIGH.............................................................. 109
4X4 LOW............................................................... 109
Adaptive Cruise Control................................... 105
Adaptive Steering.............................................. 106
Anti-Lock Braking System.............................. 106
Automatic High Beam...................................... 106
Battery.................................................................... 106
Blind Spot Monitor............................................ 106
Brake System....................................................... 106
Check Fuel Cap................................................... 106
Cruise Control....................................................... 107
Diesel Engine Brake........................................... 109
Diesel Exhaust Fluid.......................................... 109
Direction Indicator.............................................. 107
Door Ajar................................................................ 107
Electronic Locking Differential....................... 107
Engine Coolant Temperature.........................107
Engine Oil............................................................... 107
Fasten Seatbelt................................................... 107
Front Airbag.......................................................... 107
Front Fog Lamps................................................. 107
632
Super Duty (TFE) Canada/United States of America, enUSA, First Printing Index