USB FORD SUPER DUTY 2019 Service Manual

AppLink Issues
Possible solution(s)
Possible cause(s)
Issue
Switch Bluetooth off and then on to reset
it on your phone. If you are in your vehicle,
SYNC 3 should be able to automatically re-
connect to your phone if you press the
"Phone" button.
There is a Bluetooth issue
on some older versions
of the Android operating
system that may cause
apps that were found on
your previous vehicle
drive to not be found
again if you did not
switch Bluetooth off.
My Android
phone is
connected, my
app(s) are
running, I
restarted them,
but I still cannot
find any apps.
Unplug the USB cable from the phone, wait
a moment, and plug the USB cable back in
to the phone. After a few seconds, the app
should appear in SYNC 3's Mobile Apps
Menu. If not, "Force Close" the application
and restart it.
You may need to reset
the USB connection to
SYNC 3.
My iPhone is
connected, my
app is running, I
restarted the
app but I still
cannot find it on
SYNC 3.
Increase the Bluetooth volume of the
device by using the device's volume control
buttons which are most often found on the
side of the device.
The Bluetooth volume on
the phone may be low.
I have an
Android phone.
I found and
started my
media app on
SYNC 3, but
there is no
sound or the
sound is very
low.
Force close or uninstall the apps you do not
want SYNC 3 to find. If the app has a "Ford
SYNC" setting, disable that setting in the
app's settings menu on the phone.
Some Android devices
have a limited number of
Bluetooth ports that
apps can use to connect.
If you have more AppLink
apps on your phone than
the number of available
Bluetooth ports, you will
not see all of your apps
listed in the SYNC 3
mobile apps menu.
I can only see
some of the
AppLink apps
running on my
phone listed in
the SYNC 3
Mobile Apps
Menu.
566
Super Duty (TFE) Canada/United States of America, enUSA, Edition date: 201804, Fourth-Printing SYNC™ 3 (If Equipped)

Voice command issues
Possible solution
Possible cause
Issue
SYNC 3 applies the phonetic pronunciation
rules of the selected language to the
contact names stored on your cell phone.
You may not be saying
the name exactly as it
appears on your phone-
book.
The SYNC 3
voice control
system is having
trouble recog-
nizing foreign
names stored
on my cell
phone.
Helpful Hint: You can select your contact
manually. Press PHONE. Select the option
for phonebook and then contact name.
Press the soft-key option to hear it. SYNC
3 will read the contact name to you, giving
you some idea of the pronunciation it is
expecting.
SYNC 3 applies the phonetic pronunciation
rules of the selected language to the names
stored on your media player or USB flash
drive. It is able to make some exceptions
for very popular artist names (for example,
U2) such that you can always use the
English pronunciation for these artists.
You may be saying the
foreign names using the
currently selected
language for SYNC 3.
The SYNC 3
voice control
system is having
trouble recog-
nizing foreign
tracks, artists,
albums, genres
and playlist
names from my
media player or
USB flash drive.
SYNC 3 uses a synthetically generated
voice rather than pre-recorded human
voice.
SYNC 3 uses text-to-
speech voice prompt
technology.
The system
generates voice
prompts and
the pronunci-
ation of some
words may not
be accurate for
my language. SYNC 3 offers several new voice control
features for a wide range of languages.
Dialing a contact name directly from the
phonebook without pre-recording (for
example,
“call John Smith ”) or selecting a
track, artist, album, genre or playlist directly
from your media player (for example, "play
artist Madonna").
568
Super Duty (TFE) Canada/United States of America, enUSA, Edition date: 201804, Fourth-Printing SYNC™ 3
(If Equipped)

General
Possible solution
Possible cause
Issue
SYNC 3 only supports four languages in a
single module for text display, voice control
and voice prompts. The country where you
bought your vehicle dictates the four
languages based on the most popular
languages spoken. If the selected language
is not available, SYNC 3 remains in the
current active language.
SYNC 3 does not support
the currently selected
language for the instru-
ment cluster and inform-
ation and entertainment
display.
The language
selected for the
instrument
cluster and
information and
entertainment
display does not
match the
SYNC 3
SYNC 3 offers several new voice control
features for a wide range of languages.
Dialing a contact name directly from the
phonebook without pre-recording (for
example,
“call John Smith ”) or selecting a
track, artist, album, genre or playlist directly
from your media player (for example, "play
artist Madonna").
language
(phone, USB,
Bluetooth
audio, voice
control and
voice prompts). SYNC 3 System Reset
The system has a System Reset feature that can be performed if the function of a SYNC
3 feature is lost. This reset is intended to restore functionality and will not erase any
information previously stored in the system (such as paired devices, phonebook, call
history, text messages, or user settings). To perform a System Reset, press and hold
the Seek Up (>>|) button while pressing and holding the Radio Power button. After
approximately 5 seconds the screen will go black. Allow 1-2 minutes for the system
reset to complete. You may then resume using the SYNC 3 system.
For additional assistance with SYNC 3
troubleshooting, refer to the regional Ford
or Lincoln website.
571
Super Duty (TFE) Canada/United States of America, enUSA, Edition date: 201804, Fourth-Printing SYNC™ 3 (If Equipped)

Regeneration......................................................
200
Digital Radio...................................................451 HD Radio Reception and Station
Troubleshooting............................................ 452
Direction Indicators.......................................95
Doors and Locks.............................................69
Draining the Fuel Filter Water Trap - 6.7L Diesel..............................................................351
Draining the Diesel Fuel Conditioner Module.............................................................. 352
Filter Location...................................................... 351
Driver Alert.....................................................249 Using Driver Alert............................................... 249
Driver and Passenger Airbags...................48 Children and Airbags........................................... 53
Passenger Airbag On and Off Switch .........48
Proper Driver and Front Passenger Seating Adjustment........................................................ 53
Driving Aids
....................................................249
Driving Hints..................................................299
Driving Through Water..............................300
DRL See: Daytime Running Lamps......................... 93
E
Economical Driving.....................................299
Electromagnetic Compatibility
.............608
Electronic Locking Differential.................221 Activating the Electronic Locking
Differential........................................................ 221
Emission Law.................................................193 Noise Emissions Warranty, Prohibited
Tampering Acts and Maintenance..........194
Tampering With a Noise Control System............................................................... 193
End User License Agreement..................610 VEHICLE SOFTWARE END USER LICENSE
AGREEMENT (EULA) ................................. 610
Engine Block Heater.....................................181 Using the Engine Block Heater...................... 182
Engine Coolant Check - 6.2L/6.8L........339 Adding Coolant.................................................. 340
Engine Coolant Temperature Management
.................................................. 342
Fail-Safe Cooling................................................ 341
Recycled Coolant.............................................. 340
Severe Climates.................................................. 341Engine Coolant Check - 6.7L
Diesel.............................................................343
Adding Coolant................................................... 343
Coolant Change................................................. 346
Engine and Secondary Cooling System Refill Procedure............................................. 345
Engine-driven Cooling Fan............................. 346
Recycled Coolant............................................... 345
Severe Climates................................................. 346
Engine Emission Control
............................193
Engine Idle Shutdown..................................181
Engine Immobilizer See: Passive Anti-Theft System..................... 78
Engine Oil Check - 6.2L/6.8L..................334 Adding Engine Oil.............................................. 334
Engine Oil Check - 6.7L Diesel................335 Adding Engine Oil.............................................. 336
Engine lubrication for severe service operation ......................................................... 336
Engine Oil Dipstick - 6.2L/6.8L...............334
Engine Oil Dipstick - 6.7L Diesel.............334
Engine Specifications - 6.2L....................419 Drivebelt Routing................................................ 419
Engine Specifications - 6.7L Diesel.......419 Drivebelt Routing............................................... 420
Engine Specifications - 6.8L...................420 Drivebelt Routing................................................ 421
Entertainment...............................................515 AM/FM Radio....................................................... 516
Apps........................................................................\
524
Bluetooth Stereo or USB................................ 523
CD (If equipped)................................................ 522
HD Radio ™ Information (If
Available)......................................................... 519
SiriusXM® Satellite Radio (If Activated)......................................................... 517
Sources................................................................... 516
Supported Media Players, Formats and Metadata Information................................ 524
USB Ports............................................................. 524
Environment......................................................17
Essential Towing Checks..........................287 Before Towing a Trailer.................................... 294
Dynamic Hitching Using the Rear View Camera System............................................ 288
Hitches.................................................................. 289
Integrated Trailer Brake Controller..............292
653
Super Duty (TFE) Canada/United States of America, enUSA, Edition date: 201804, Fourth-Printing Index

Radio Frequency Certifications for SYNC
3........................................................................\
.. 646
Radio Frequency Certifications for Tire Pressure Monitoring Sensor(s)...............636
Radio Frequency Certifications for Wireless Charging........................................................... 645
Radio Frequency Statement for Audio Unit..................................................................... 647
U
Under Hood Overview - 6.2L..................330
Under Hood Overview - 6.7L Diesel.......331 F-Super Duty........................................................ 331
Scheduled Maintenance................................. 332
Under Hood Overview - 6.8L...................333
Under Seat Storage.....................................170 Rear Under Seat Storage................................. 170
Universal Garage Door Opener...............164 HomeLink Wireless Control System...........164
USB Port
.........................................................456
Using Adaptive Cruise Control................242 Automatic Cancellation.................................. 246
Blocked Sensor................................................... 247
Canceling the Set Speed................................ 245
Changing the Set Speed................................. 245
Detection Issues................................................ 246
Following a Vehicle........................................... 243
Hilly Condition and Trailer Tow Usage................................................................ 246
Overriding the Set Speed............................... 245
Resuming the Set Speed................................ 245
Setting the Adaptive Cruise Speed.............243
Setting the Gap Distance............................... 244
Switching Adaptive Cruise Control Off...................................................................... 246
Switching Adaptive Cruise Control On....................................................................... 243
Switching to Normal Cruise Control...........248
System Not Available....................................... 247
Using Cruise Control....................................241 Canceling the Set Speed................................ 242
Changing the Set Speed.................................. 241
Resuming the Set Speed................................ 242
Setting the Cruise Speed................................. 241
Switching Cruise Control Off......................... 242
Switching Cruise Control On.......................... 241Using Four-Wheel Drive
.............................212
4WD Indicator Lights......................................... 213
Driving Off-Road With Truck and Utility Vehicles............................................................. 216
Electronic Shift-On-the-Fly (ESOF) 4WD system................................................................ 212
How Your Vehicle Differs From Other Vehicles............................................................. 216
Manual Shift On Stop (MSOS) 4WD system................................................................ 212
Using a Manual Shift On Stop (MSOS) 4WD system.................................................... 213
Using the Electronic Shift on the Fly 4WD system................................................................ 215
Using Hill Descent Control
........................231
Hill descent modes............................................ 231
Using MyKey With Remote Start Systems...........................................................67
Using Power Running Boards....................82 Automatic Power Deploy.................................. 82
Automatic Power Stow...................................... 82
Bounce-back......................................................... 83
Enabling and Disabling...................................... 83
Manual Power Deploy........................................ 82
Using Snow Chains.....................................397
Using Stability Control...............................229 AdvanceTrac® with Roll Stability Control ™
(RSC®)............................................................. 229
Using SYNC™ With Your Media Player.............................................................478
Accessing Your USB Song Library...............482
Bluetooth Devices and System Settings............................................................ 484
Connecting Your Digital Media Player to the USB Port........................................................... 478
Media Menu Features....................................... 481
Media Voice Commands................................. 479
USB 2..................................................................... 484
Voice Commands for Audio Sources.........485
Using SYNC™ With Your Phone.............461 Accessing Features through the Phone
Menu................................................................. 466
Accessing Your Phone Settings................... 469
Bluetooth Devices............................................. 470
Making Calls........................................................ 465
Pairing a Phone for the First Time...............462
Pairing Subsequent Phones.......................... 463
Phone Options during an Active Call.........465
661
Super Duty (TFE) Canada/United States of America, enUSA, Edition date: 201804, Fourth-Printing Index