ESP FORD SUPER DUTY 2021 Repair Manual

Potential station issues
Action
Cause
Issues
No action required. This is a
broadcast issue.
This is poor time alignment
by the radio broadcaster.
Echo, stutter, skip or repeat
in audio.
Increase or decrease in
audio volume.
No action required. The
reception issue may clear up
as you continue to drive.
The radio is shifting between
analog and digital audio.
Sound fading or blending in
and out.
No action required. This is
normal behavior. Wait until
the audio is available.
The digital multicast is not
available until the HD Radio
broadcast is decoded. Once
decoded, the audio is avail-
able.
There is an audio mute
delay when selecting HD2 or
HD3, multicast preset or
Direct Tune.
No action required. The
station is not available in
your current location.
The previously stored
multicast preset or direct
tune is not available in your
current reception area.
Cannot access HD2 or HD3
multicast channel when
recalling a preset or from a
direct tune.
Fill out the station issue
form at website listed
below.1
Data service issue by the
radio broadcaster.
Text information does not
match currently playing
audio.
Fill out the station issue
form at website listed
below.1
Data service issue by the
radio broadcaster.
There is no text information
shown for currently selected
frequency.
1 http://hdradio.com/stations/feedback
HD Radio Technology manufactured under
license from iBiquity Digital Corporation
and foreign patents. HD Radio and the HD
and HD Radio logos are proprietary
trademarks of DTS Ford Motor Company
and DTS are not responsible for the
content sent using HD Radio technology.
Content may be changed, added or deleted
at any time at the station owner's
discretion. SATELLITE RADIO
(IF EQUIPPED)
SiriusXM® Satellite Radio broadcasts a
variety of music, news, sports, weather,
traffic and entertainment satellite radio
channels. For more information and a
complete list of SiriusXM satellite radio
channels, visit www.siriusxm.com in the
United States, www.siriusxm.ca in Canada,
or call SiriusXM at 1-888-539-7474.
484
Super Duty (TFE) Canada/United States of America, enUSA, Edition date: 202008, Second-Printing Audio System - Vehicles With: SYNC

Note:
This receiver includes the eCos
real-time operating system. eCos is
published under the eCos License.
Satellite Radio Reception Factors Potential satellite radio reception issues
For optimal reception performance, keep the antenna
clear of snow and ice build-up and keep luggage and other
material as far away from the antenna as possible.
Antenna obstructions
Hills, mountains, tall buildings, bridges, tunnels, freeway
overpasses, parking garages, dense tree foliage and
thunderstorms can interfere with your reception.
Terrain
When you pass a ground-based broadcast-repeating
tower, a stronger signal may overtake a weaker one and
the audio system may mute.
Station overload
Your display may show ACQUIRING . . . to indicate the
interference and the audio system may mute.
Satellite radio signal interfer-
ence
SiriusXM Satellite Radio Service
Note: SiriusXM reserves the unrestricted
right to change, rearrange, add or delete
programming including canceling, moving
or adding particular channels, and its prices,
at any time, with or without notice to you.
Ford Motor Company shall not be
responsible for any such programming
changes. SiriusXM satellite radio is a
subscription-based satellite radio service
that broadcasts a variety of music, sports,
news, weather, traffic and entertainment
programming. Your factory-installed
SiriusXM satellite radio system includes
hardware and a limited subscription term,
which begins on the date of sale or lease
of your vehicle. See an authorized dealer
for availability.
For more information on extended
subscription terms (a service fee is
required), the online media player and a
complete list of SiriusXM satellite radio
channels, and other features, please visit
www.siriusxm.com in the United States,
www.siriusxm.ca in Canada, or call
SiriusXM at 1-888-539-7474.
Satellite Radio Electronic Serial
Number (ESN)
You need your ESN to activate, modify or
track your satellite radio account.
485
Super Duty (TFE) Canada/United States of America, enUSA, Edition date: 202008, Second-Printing Audio System - Vehicles With: SYNCE208625

USB PORT
WARNING: Driving while distracted
can result in loss of vehicle control, crash
and injury. We strongly recommend that
you use extreme caution when using any
device that may take your focus off the
road. Your primary responsibility is the
safe operation of your vehicle. We
recommend against the use of any
hand-held device while driving and
encourage the use of voice-operated
systems when possible. Make sure you
are aware of all applicable local laws
that may affect the use of electronic
devices while driving.
USB A USB C The USB port allows you to plug in media
playing devices, memory sticks and charge
devices.
Note:
We recommend using only USB-IF
certified cables and adapters. Non-certified
cables and adapters may not work.
Locating the USB Ports
The USB ports may be in the following
locations:
• Inside the media bin.
• Inside the center console.
• On the lower instrument panel.
Note: The number and type of USB ports
may vary depending on your vehicle.
Note: Not all USB ports in your vehicle have
data transfer capabilities. See Auxiliary
Power Points (page 168).
487
Super Duty (TFE) Canada/United States of America, enUSA, Edition date: 202008, Second-Printing Audio System - Vehicles With: SYNCE201595 E301114

GENERAL INFORMATION
WARNING: Driving while distracted
can result in loss of vehicle control, crash
and injury. We strongly recommend that
you use extreme caution when using any
device that may take your focus off the
road. Your primary responsibility is the
safe operation of your vehicle. We
recommend against the use of any hand-held device while driving and
encourage the use of voice-operated
systems when possible. Make sure you
are aware of all applicable local laws
that may affect the use of electronic
devices while driving.
Radio Frequencies and Reception
Factors
Note: Listening to loud audio for long
periods of time could damage your hearing. Radio Reception Factors
The further you travel from an AM or FM station, the
weaker the signal and the weaker the reception.
Distance and strength
Hills, mountains, tall buildings, bridges, tunnels, freeway
overpasses, parking garages, dense tree foliage and
thunderstorms can interfere with the reception.
Terrain
When you pass a ground-based broadcast repeating
tower, a stronger signal may overtake a weaker one and
result in the audio system muting.
Station overload
AUDIO UNIT WARNING: Driving while distracted
can result in loss of vehicle control, crash
and injury. We strongly recommend that
you use extreme caution when using any
device that may take your focus off the
road. Your primary responsibility is the
safe operation of your vehicle. We
recommend against the use of any
hand-held device while driving and
encourage the use of voice-operated
systems when possible. Make sure you
are aware of all applicable local laws
that may affect the use of electronic
devices while driving. Note:
Depending on your vehicle option
package, the controls could look different
from what you see here.
Note: Some features, such as satellite
radio, may not be available in your location.
Check with an authorized dealer.
Note: The touchscreen system controls
most of the audio features.
488
Super Duty (TFE) Canada/United States of America, enUSA, Edition date: 202008, Second-Printing Audio System - Vehicles With: SYNC 3E291384

HD Radio Reception and Station Troubleshooting
Potential reception issues
If you are listening to a multicast station and you are on
the fringe of the reception area, the station may mute due
to weak signal strength.
Reception area
If you are listening to HD1, the system switches back to
the analog broadcast until the digital broadcast is available
again. However, if you are listening to any of the possible
HD2-HD7 multicast channels, the station mutes and stays
muted unless it is able to connect to the digital signal
again.
When the system first receives a station, aside from HD2-
HD7 multicast stations, it first plays the station in the
analog version. Once the receiver verifies the station is an
HD Radio station, it shifts to the digital version. Depending
on the station quality, you may hear a slight sound change
when the station changes from analog to digital. Blending
is the shift from analog to digital sound or digital back to
analog sound.
Station blending
In order to provide the best possible
experience, use the contact form to report
any station issues found while listening to
a station broadcasting with HD Radio
technology. Independent entities own and
operate each station. These stations are
responsible for the accuracy of all audio
streams and data fields.
491
Super Duty (TFE) Canada/United States of America, enUSA, Edition date: 202008, Second-Printing Audio System - Vehicles With: SYNC 3

Potential station issues
Action
Cause
Issues
No action required. This is a
broadcast issue.
This is poor time alignment
by the radio broadcaster.
Echo, stutter, skip or repeat
in audio.
Increase or decrease in
audio volume.
No action required. The
reception issue may clear up
as you continue to drive.
The radio is shifting between
analog and digital audio.
Sound fading or blending in
and out.
No action required. This is
normal behavior. Wait until
the audio is available.
The digital multicast is not
available until the HD Radio
broadcast is decoded. Once
decoded, the audio is avail-
able.
There is an audio mute
delay when selecting HD2 or
HD3, multicast preset or
Direct Tune.
No action required. The
station is not available in
your current location.
The previously stored
multicast preset or direct
tune is not available in your
current reception area.
Cannot access HD2 or HD3
multicast channel when
recalling a preset or from a
direct tune.
Fill out the station issue
form at website listed
below.1
Data service issue by the
radio broadcaster.
Text information does not
match currently playing
audio.
Fill out the station issue
form at website listed
below.1
Data service issue by the
radio broadcaster.
There is no text information
shown for currently selected
frequency.
1 http://hdradio.com/stations/feedback
HD Radio Technology manufactured under
license from iBiquity Digital Corporation
and foreign patents. HD Radio and the HD
and HD Radio logos are proprietary
trademarks of DTS Ford Motor Company
and DTS are not responsible for the
content sent using HD Radio technology.
Content may be changed, added or deleted
at any time at the station owner's
discretion. SATELLITE RADIO
(IF EQUIPPED)
SiriusXM® Satellite Radio broadcasts a
variety of music, news, sports, weather,
traffic and entertainment satellite radio
channels. For more information and a
complete list of SiriusXM satellite radio
channels, visit www.siriusxm.com in the
United States, www.siriusxm.ca in Canada,
or call SiriusXM at 1-888-539-7474.
492
Super Duty (TFE) Canada/United States of America, enUSA, Edition date: 202008, Second-Printing Audio System - Vehicles With: SYNC 3

Note:
This receiver includes the eCos
real-time operating system. eCos is
published under the eCos License.
Satellite Radio Reception Factors Potential satellite radio reception issues
For optimal reception performance, keep the antenna
clear of snow and ice build-up and keep luggage and other
material as far away from the antenna as possible.
Antenna obstructions
Hills, mountains, tall buildings, bridges, tunnels, freeway
overpasses, parking garages, dense tree foliage and
thunderstorms can interfere with your reception.
Terrain
When you pass a ground-based broadcast-repeating
tower, a stronger signal may overtake a weaker one and
the audio system may mute.
Station overload
Your display may show ACQUIRING . . . to indicate the
interference and the audio system may mute.
Satellite radio signal interfer-
ence
SiriusXM Satellite Radio Service
Note: SiriusXM reserves the unrestricted
right to change, rearrange, add or delete
programming including canceling, moving
or adding particular channels, and its prices,
at any time, with or without notice to you.
Ford Motor Company shall not be
responsible for any such programming
changes. SiriusXM satellite radio is a
subscription-based satellite radio service
that broadcasts a variety of music, sports,
news, weather, traffic and entertainment
programming. Your factory-installed
SiriusXM satellite radio system includes
hardware and a limited subscription term,
which begins on the date of sale or lease
of your vehicle. See an authorized dealer
for availability.
For more information on extended
subscription terms (a service fee is
required), the online media player and a
complete list of SiriusXM satellite radio
channels, and other features, please visit
www.siriusxm.com in the United States,
www.siriusxm.ca in Canada, or call
SiriusXM at 1-888-539-7474.
Satellite Radio Electronic Serial
Number (ESN)
You need your ESN to activate, modify or
track your satellite radio account.
493
Super Duty (TFE) Canada/United States of America, enUSA, Edition date: 202008, Second-Printing Audio System - Vehicles With: SYNC 3E208625

USB PORT
WARNING: Driving while distracted
can result in loss of vehicle control, crash
and injury. We strongly recommend that
you use extreme caution when using any
device that may take your focus off the
road. Your primary responsibility is the
safe operation of your vehicle. We
recommend against the use of any
hand-held device while driving and
encourage the use of voice-operated
systems when possible. Make sure you
are aware of all applicable local laws
that may affect the use of electronic
devices while driving.
USB A USB C The USB port allows you to plug in media
playing devices, memory sticks and charge
devices.
Note:
We recommend using only USB-IF
certified cables and adapters. Non-certified
cables and adapters may not work.
Locating the USB Ports
The USB ports may be in the following
locations:
• Inside the media bin.
• Inside the center console.
• On the lower instrument panel.
Note: The number and type of USB ports
may vary depending on your vehicle.
Note: Not all USB ports in your vehicle have
data transfer capabilities. See Auxiliary
Power Points (page 168).
495
Super Duty (TFE) Canada/United States of America, enUSA, Edition date: 202008, Second-Printing Audio System - Vehicles With: SYNC 3E201595 E301114

GENERAL INFORMATION
SYNC is an in-vehicle communications
system that works with your Bluetooth
enabled cellular phone and portable media
player. This allows you to:
•
Make and receive calls.
• Access and play music from your
portable music player.
• Use 911 Assist or Emergency Assistance
and applications via SYNC AppLink. *
• Access phonebook contacts and music
using voice commands.
• Stream music from your connected
phone.
• Text message.
• Use the advanced voice recognition
system.
• Charge your USB device (if your device
supports this).
* These features are not available in all
markets and may require activation.
Available AppLink enabled apps vary by
market.
Make sure that you review your device's
manual before using it with SYNC.
Support
SYNC support is available at your regional
Ford website. See SYNC™
Troubleshooting (page 504).
SYNC Owner Account
Why do I need a SYNC owner account?
• Essential for keeping up with the latest
software downloads available for
SYNC.
• Access to customer support for any
questions you may have. Driving Restrictions
For your safety, certain features are
speed-dependent and restricted when your
vehicle is traveling over
3 mph (5 km/h).
Safety Information WARNING: Driving while distracted
can result in loss of vehicle control, crash
and injury. We strongly recommend that
you use extreme caution when using any
device that may take your focus off the
road. Your primary responsibility is the
safe operation of your vehicle. We
recommend against the use of any
hand-held device while driving and
encourage the use of voice-operated
systems when possible. Make sure you
are aware of all applicable local laws
that may affect the use of electronic
devices while driving.
When using SYNC:
• Do not operate playing devices if the
power cords or cables are broken, split
or damaged. Place cords and cables
out of the way, so they do not interfere
with the operation of pedals, seats,
compartments or safe driving abilities.
• Do not leave playing devices in your
vehicle during extreme conditions as it
could cause them damage. See your
device's manual for further information.
• Do not attempt to service or repair the
system. See an authorized dealer.
Privacy Information
When a cellular phone is connected to
SYNC, the system creates a profile within
your vehicle that is linked to that cellular
phone. This profile is created in order to
offer you more cellular features and to
operate more efficiently. Among other
things, this profile may contain data about
your cellular phone book, text messages
496
Super Duty (TFE) Canada/United States of America, enUSA, Edition date: 202008, Second-Printing SYNC™
(If Equipped)

__ is a dynamic listing, meaning that it
could be the name of anything, such as a
contact or phone number.
Phone Controls
Use the phone buttons on your steering
wheel to answer, reject, or hang up a call.
Accessing Features through the
Phone Menu
You can access your call history,
phonebook, sent text messages, as well
as access phone and system settings.
1. Press the PHONE button to enter the
phone menu.
2. Scroll through the menu to view contacts, text messages, and the
phone dialer.
SYNC™ APPLICATIONS AND
SERVICES
• 911 Assist: Can alert 911 in the event of
an emergency.
• SYNC AppLink: Allows you to connect
to and use certain applications (if your
phone is compatible).
These features may require activation.
Available AppLink enabled apps vary by
market.
911 Assist WARNING:
Unless the 911 Assist
setting is set on before a crash, the
system will not dial for help which could
delay response time, potentially
increasing the risk of serious injury or
death after a crash. WARNING:
Do not wait for 911
Assist to make an emergency call if you
can do it yourself. Dial emergency
services immediately to avoid delayed
response time which could increase the
risk of serious injury or death after a
crash. If you do not hear 911 Assist within
five seconds of the crash, the system or
phone may be damaged or
non-functional. WARNING:
Always place your
phone in a secure location in your vehicle
so it does not become a projectile or get
damaged in a crash. Failure to do so may
cause serious injury to someone or
damage the phone which could prevent
911 Assist from working properly.
Note: The SYNC 911 Assist feature must be
set on before the incident.
Note: The SYNC 911 Assist feature only
operates in the U.S., Canada or in a territory
in which 911 is the emergency number.
Note: Before setting this feature on, make
sure that you read the 911 Assist Privacy
Notice later in this section for important
information.
Note: If any user switches 911 Assist to on
or off, that setting applies for all paired
phones. If 911 Assist is switched off, either
a voice message plays or a display message
or an icon comes on when your vehicle is
started and after a previously paired phone
connects.
Note: Every phone operates differently.
While SYNC 911 Assist works with most
cellular phones, some may have trouble
using this feature.
500
Super Duty (TFE) Canada/United States of America, enUSA, Edition date: 202008, Second-Printing SYNC™
(If Equipped)