phone FORD SUPER DUTY 2021 Owners Manual

SYNC™
General Information
..................................496
Using Voice Recognition ..........................
497
Using SYNC™ With Your Phone ..........
499
SYNC™ Applications and Services .....
500
Using SYNC™ With Your Media Player ........................................................................\
503
SYNC™ Troubleshooting ........................
504
SYNC™ 3
General Information ...................................
513
Using Voice Recognition ...........................
515
Entertainment ...............................................
521
Climate ............................................................
531
Phone ..............................................................
533
Navigation .....................................................
535
Apps ................................................................
540
Settings ..........................................................
543
SYNC™ 3 Troubleshooting .....................
545
Accessories
Accessories ...................................................
558
Auxiliary Switches ......................................
559
Ford Protect
Ford Protect ..................................................
563
Scheduled Maintenance
General Maintenance Information ......
565
Normal Scheduled Maintenance .........
568
Special Operating Conditions Scheduled Maintenance .............................................
574
Customer Information
Radio Frequency Certification Labels .......................................................................
584
Appendices
Electromagnetic Compatibility ..............
618
End User License Agreement ..................
621Declaration of Conformity
......................
646
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Entertainment Data
Data recorded includes, for example:
•
Music, videos or album art.
• Contacts and corresponding address
book entries.
• Navigation destinations.
Services That We Provide
If you use our services, we collect and use
data, for example, account information,
vehicle location and driving characteristics,
that could identify you. We transmit this
data through a dedicated, protected
connection. We only collect and use data
to enable your use of our services to which
you have subscribed, with your consent or
where permitted by law. For additional
information, see the terms and conditions
of the services to which you have
subscribed.
Services That Third Parties
Provide
We recommend that you review the terms
and conditions and data privacy
information for any services to which you
subscribe. We take no responsibility for
services that third parties provide.
Vehicles With a Modem (If Equipped) The modem has a SIM. The
modem was enabled when your
vehicle was built and periodically
sends messages to stay connected to the
cell phone network, receive automatic
software updates and send vehicle-related
information to us, for example, diagnostic
information. These messages could
include information that identifies your
vehicle, the SIM and the electronic serial
number of the modem. Cell phone network service providers could have access to
additional information, for example, cell
phone network tower identification. For
additional information about our privacy
policy, visit
www .For dC onne c t e d . c om or
refer to your local Ford website.
Note: The modem continues to send this
information unless you disable the modem
or stop the modem from sharing vehicle
data by changing the modem settings. See
Connected Vehicle
(page 474).
Note: The service can be unavailable or
interrupted for a number of reasons, for
example, environmental or topographical
conditions and data plan coverage.
Note: To find out if your vehicle has a
modem, visit
www .For dC onne c t e d . c om .
Vehicles With SYNC
Mobile Device Data
If you connect a mobile device to your
vehicle, you can display data from your
device on the touchscreen for example,
music and album art. You can share your
vehicle data with mobile apps on your
device through the system. See
Apps
(page 540).
The mobile apps function operates by your
connected device sending data to us in the
United States. The data is encrypted and
includes, for example, the vehicle
identification number of your vehicle,
odometer, SYNC module number,
anonymous usage statistics and debugging
information. We retain it only as long as
necessary to provide the service, to
troubleshoot, for continuous improvement
and to offer you products and services that
may be of interest to you according to your
preferences and where allowed by law.
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If you connect a cell phone to the system,
the system creates a profile that links to
that cell phone. The cell phone profile
enables more mobile features and efficient
operation. The profile contains, for
example, data from your phonebook, read
and unread text messages and call history,
including history of calls when your cell
phone was not connected to the system.
If you connect a media device, the system
creates and retains a media device index
of supported media content. The system
also records a short diagnostic log of
approximately 10 minutes of all recent
system activity.
The cell phone profile, media device index
and diagnostic log remain in your vehicle
unless you delete them and are generally
accessible only in your vehicle when you
connect your cell phone or media device.
If you no longer plan to use the system or
your vehicle, we recommend you use the
master reset function to erase the stored
information. See Settings (page 543).
System data cannot be accessed without
special equipment and access to your
vehicle's module.
For additional information about our
privacy policy, refer to your local Ford
website.
Note: To find out if your vehicle has
connectivity technology, visit
www .For dC onne c t e d . c om .
Vehicles With an Emergency Call
System
When the emergency call system is active,
it may disclose to emergency services that
your vehicle has been in a crash involving
the deployment of an airbag or activation
of the fuel pump shut-off. Certain versions
or updates to the emergency call system
may also be capable of electronically or
verbally disclosing to emergency services
operators your vehicle location or other details about your vehicle or crash to assist
emergency services operators to provide
the most appropriate emergency services.
If you do not want to disclose this
information, do not activate the emergency
call system.
Note:
You cannot deactivate emergency
call systems that are required by law.
PERCHLORATE
Certain components in your vehicle such
as airbag modules, seatbelt pretensioners
and remote control batteries may contain
perchlorate material. Special handling
may apply for service or vehicle end of life
disposal.
For more information visit: Web Address
www.dtsc.ca.gov/hazard- ouswaste/perchlorate
FORD CREDIT
US Only
Ford Credit offers a full range of financing
and lease plans to help you acquire your
vehicle. If you have financed or leased your
vehicle through Ford Credit, thank you for
your business.
For assistance call 1-800-727-7000, or for
more information about Ford Credit and
access to the online Account Manager tool,
visit www.ford.com/finance.
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Your vehicle has an OBD Data Link
Connector (DLC) that is used in
conjunction with a diagnostic scan tool for
vehicle diagnostics, repairs and
reprogramming services. Installing an
aftermarket device that uses the DLC
during normal driving for purposes such as
remote insurance company monitoring,
transmission of vehicle data to other
devices or entities, or altering the
performance of the vehicle, may cause
interference with or even damage to
vehicle systems. We do not recommend
or endorse the use of aftermarket plug-in
devices unless approved by Ford. The
vehicle Warranty will not cover damage
caused by an aftermarket plug-in device.
Using your Vehicle With a
Snowplow
More information and guidelines for using
your vehicle with a snowplow are in this
Owner's Manual. See Snow Plowing
(page 321).
Using a Slide-In Camper
For information regarding the use of
slide-in campers, consult the Truck
Camper Loading document supplied with
your vehicle.
Using your Vehicle as an
Ambulance
If your light truck has the Ford Ambulance
Preparation Package, it may be utilized as
an ambulance. We urge ambulance
manufacturers to follow the
recommendations of the Ford Incomplete
Vehicle Manual, Ford Truck Body Builder ’s
Layout Book and the Qualified Vehicle
Modifiers (QVM) Guidelines as well as pertinent supplements. For additional
information, please contact the Truck Body
Builders Advisory Service at
http://www.fleet.ford.com/truckbbas/
and then by selecting Contact Us or by
phone at 1–877
–840–4338.
Use of your Ford light truck as an
ambulance, without the Ford Ambulance
Preparation Package voids the Ford New
Vehicle Limited Warranty and may void
the emissions warranties. In addition,
ambulance usage without the preparation
package could cause high underbody
temperatures, overpressurized fuel and a
risk of spraying fuel which could lead to
fires.
If your vehicle has the Ford Ambulance
Preparation Package, it will be indicated
on the Safety Compliance Certification
Label. The label is on the driver side door
pillar or on the rear edge of the driver door.
You can determine whether the
ambulance manufacturer followed Ford ’s
recommendations by directly contacting
that manufacturer. The Ford Ambulance
Preparation Package is only available on
certain diesel engine equipped vehicles.
Using your Vehicle as a Stationary
Power Source
Information and guidelines for operating a
vehicle with an aftermarket power take-off
system are in this Owner's Manual.
See
Power Take-Off (page 212).
MOBILE COMMUNICATIONS
EQUIPMENT WARNING:
Driving while
distracted can result in loss of vehicle
control, crash and injury. We strongly
recommend that you use extreme
caution when using any device that may
take your focus off the road. Your
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primary responsibility is the safe
operation of your vehicle. We
recommend against the use of any
hand-held device while driving and
encourage the use of voice-operated
systems when possible. Make sure you
are aware of all applicable local laws
that may affect the use of electronic
devices while driving.
Using mobile communications equipment
is becoming increasingly important in the
conduct of business and personal affairs.
However, you must not compromise your
own or others’ safety when using such
equipment. Mobile communications can
enhance personal safety and security when
appropriately used, particularly in
emergency situations. Safety must be
paramount when using mobile
communications equipment to avoid
negating these benefits. Mobile
communication equipment includes, but
is not limited to, cellular phones, pagers,
portable email devices, text messaging
devices and portable two-way radios.
EXPORT UNIQUE OPTIONS
For your particular global region, your
vehicle may be equipped with features and
options that are different from the features
and options that are described in this
Owner ’s Manual. A market unique
supplement may be supplied that
complements this book. By referring to the
market unique supplement, if provided,
you can properly identify those features,
recommendations and specifications that
are unique to your vehicle. This Owner ’s
Manual is written primarily for the U.S. and
Canadian Markets. Features or equipment
listed as standard may be different on units
built for export. Refer to this Owner ’s
Manual for all other required
information and warnings.
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INSTRUMENT PANEL
Direction indicators. See Direction Indicators (page 90).
A
Wiper lever.
See Wipers and Washers (page 85).
B
Information display controls.
See Information Displays (page 110).
C
Instrument cluster.
See Instrument Cluster (page 102).
D
Navigation, media, phone.
E
Entertainment display.
F
Hazard flasher switch.
See Hazard Flashers (page 326).
G
Audio. See
Audio System (page 479).
H
Climate control.
See Climate Control (page 143).
I
Rear defrost.
J
Trailer backup assist. See
Trailer Reversing Aids (page 283).
K
Start button. See
Keyless Starting (page 175).
L
Voice control.
See Using Voice Recognition (page 515).
M
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GENERAL INFORMATION ON
RADIO FREQUENCIES
This device complies with Part 15 of the
FCC Rules and with Industry Canada
license-exempt RSS standard(s).
Operation is subject to the following two
conditions: (1) This device may not cause
harmful interference, and (2) This device
must accept any interference received,
including interference that may cause
undesired operation.
WARNING: Changes or
modifications not expressively approved
by the party responsible for compliance
could void the user's authority to operate
the equipment. The term "IC:" before the
radio certification number only signifies
that Industry Canada technical
specifications were met.
The typical operating range for your
transmitter is approximately
33 ft (10 m).
Vehicles with the remote start feature will
have a greater range.
One of the following could cause a
decrease in operating range:
• Weather conditions.
• Nearby radio towers.
• Structures around the vehicle.
• Other vehicles parked next to your
vehicle.
The radio frequency used by your remote
control can also be used by other radio
transmitters, for example amateur radios,
medical equipment, wireless headphones,
wireless remote controls, cell phones,
battery chargers and alarm systems. If the
frequencies are jammed, you will not be
able to use your remote control. You can
lock and unlock the doors with the key.
Note: Make sure to lock your vehicle before
leaving it unattended. Note:
If you are in range, the remote control
will operate if you press any button
unintentionally.
Note: The remote control contains sensitive
electrical components. Exposure to moisture
or impact may cause permanent damage.
Intelligent Access
(If Equipped)
The system uses a radio frequency signal
to communicate with your vehicle and
authorize your vehicle to unlock when one
of the following conditions are met:
• You activate the front exterior door
handle switch.
• You press the luggage compartment
button.
• You press a button on the transmitter.
If excessive radio frequency interference
is present in the area or if the transmitter
battery is low, you may need to
mechanically unlock your door. You can
use the mechanical key blade in your
intelligent access key to open the driver
door in this situation. See
Remote
Control (page 55).
REMOTE CONTROL
(IF EQUIPPED)
Integrated Keyhead Transmitter
Use the key blade to start your vehicle and
unlock or lock the driver door from outside
your vehicle. The integrated keyhead
transmitter functions as a programmed
ignition key that operates all the locks and
starts your vehicle, as well as a remote
control.
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Note:
The system may not function if the
key is close to metal objects or electronic
devices, for example keys or a cell phone.
Note: If the system does not function, use
the key blade to lock and unlock your
vehicle. See Remote Control (page 55).
Unlocking Using Intelligent Access With your intelligent access key within
3 ft
(1 m) of your vehicle, touch the unlock
sensor on the back of the door handle for
a brief period and then pull on the door
handle to unlock, being careful to not
touch the lock sensor at the same time or
pulling the door handle too quickly. The
intelligent access system requires a brief
delay to authenticate your intelligent
access key fob.
Locking Using Intelligent Access With your intelligent access key within
3 ft
(1 m) of your vehicle, touch the outer door
handle lock sensor for approximately one
second to lock, being careful to not touch
the unlock sensor on the back of the door
handle at the same time. After locking, you
can immediately pull on the door handle
to confirm locking occurred without
inadvertently unlocking.
Note: Do not use the outside door handle
as a roof cargo strap. At the Electronic Tailgate (If Equipped)
Press the exterior tailgate release button
inside of the tailgate handle. The tailgate
unlocks and opens. See
Tailgate Lock
(page 71).
Smart Unlock
(If Equipped)
This feature helps to prevent you from
locking your intelligent access key inside
your vehicle ’s passenger compartment or
rear cargo area.
If you leave your key in the ignition, when
you open the driver door and lock your
vehicle with the power door lock control,
the doors lock then unlock.
You can still lock your vehicle with the key
in the ignition by:
• Using the manual lock on the inside of
the door.
• Locking the driver door with a key.
• Using the keyless entry keypad.
• Using the lock button on the remote
control.
Smart Unlocks for Intelligent
Access Keys
(If Equipped)
This feature helps to prevent you from
locking your intelligent access key inside
your vehicle ’s passenger compartment or
rear cargo area.
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Press repeatedly to scroll
through available audio sources.
Press to access phone mode or
to answer a phone call.
Press to end a phone call.
Press to silence the current
media
VOICE CONTROL
The controls are on the steering wheel. Press and release to activate
voice recognition.
CRUISE CONTROL - VEHICLES
WITH: CRUISE CONTROL See Switching Cruise Control On and
Off (page 242). CRUISE CONTROL - VEHICLES
WITH: ADAPTIVE CRUISE
CONTROL
See
Using Adaptive Cruise Control
(page 243).
INFORMATION DISPLAY
CONTROL See
Information Displays (page 121).
HEATED STEERING WHEEL
(IF
EQUIPPED)
Switch the heated steering wheel on and
off using the touchscreen.
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WARNING: Changes or
modifications not expressively approved
by the party responsible for compliance
could void the user's authority to operate
the equipment. The term "IC:" before the
radio certification number only signifies
that Industry Canada technical
specifications were met.
This device complies with Industry Canada
licence-exempt RSS standard(s).
Operation is subject to:
• This device may not cause interference.
• This device must accept any
interference, including interference that
may cause undesired operation of the
device.
Note: The charging performance may be
affected if your device is in a case. It may be
necessary to remove the case to wirelessly
charge your device.
The system supports one Qi wireless
charging compatible device on the
charging area.
Keep the charging area clean and remove
foreign objects prior to charging a device.
Do not place items with a magnetic strip,
for example passports, parking tickets or
credit cards, near the charging area when
charging a device. Damage may occur to
the magnetic strip. Do not place metal objects, for example
remote controls, coins and candy
wrappers, on or near the charging area
when charging a device. Metal objects may
heat up and degrade the charging
performance.
Note:
The rate of charge, or charging power,
is controlled by the device. During charging,
the device and the charger may heat up, this
is normal. If the battery gets hotter than
usual, the charger may stop charging. The charging area is on the
center console or lower
instrument panel.
See Center
Console (page 171).
You can charge a device if the vehicle is
on, when in accessory mode, or anytime
SYNC is on.
To begin charging, place the device on the
center of the charging surface with the
charging side down. The charging stops
after your device reaches a full charge.
Note: If the system detects a foreign object
or if the device is misaligned on the charging
area, a message appears in the display.
Note: Software and firmware updates may
affect device compatibility, including the
use of unofficial software or firmware. You
should verify charging functionality with your
specific devices when in your vehicle. Description
Behavior
Message
This message appears whenwireless charging begins.
Message on screen display
or pop-up window.
Wireless Charger Active
The system stops chargingyour device if the system detects the phone is
misaligned, or a foreign
metal object is on the char- ging surface.
Pop-up window.
Phone misaligned or object
between phone and charger
detected. Correct the condi- tion to resume charging.
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