service FORD TAURUS 1996 Owner's Guide

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[RE04450(ALL)03/95]
If you need to replace your battery, seeBattery
in theServicing Your Vehiclechapter.
%
*
[RE04500(ALL)03/95]
Changing a Tire
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[RE04600(ALL)01/95]
If you get a flat tire while you are driving, do
not apply the brake heavily. Instead, gradually
decrease the speed. Hold the steering wheel
firmly and slowly move to a safe place on the
side of the road. Park on a level spot, turn off
the ignition, set the parking brake, and turn on
the hazard flashers.
[RE04610(ALL)01/95]
NOTE: Tire sealants that are injected through
the valve stem are not to be used to
service punctured tires because they
can produce wheel rust and tire
imbalance.
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[RE04700(ALL)03/95]
The Temporary Spare Tire
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[RE04800(ALL)03/95]
You may have a high pressure temporary spare
tire. This spare tire is smaller than a regular tire
and is designed for emergency use only. Use it
only when you get a flat tire and replace it as
soon as you can. This spare tire is marked with
the words ªTEMPORARY USE ONLYº so that
you can easily identify it.
*
[RE04900(ALL)01/93]
RWARNING
If you use the temporary spare tire
continuously or do not follow these
precautions, the tire could fail, causing
you to lose control of the vehicle, possibly
injuring yourself or others.
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[RE12002(ALL)08/95]
Your vehicle has metric (12 mm) wheel studs
and lug nuts. During wheel removal and
replacement, make certain that you use the same
lug nuts to reinstall the wheel or replace them
with nuts of the same metric size and threading.
*
[RE12005(ALL)08/95]
RWARNING
Installation of an English thread nut on a
metric stud (or vice-versa) will not
properly secure the wheel to the hub.
Damaged studs may result in wheel
separation and possible injury.
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[RE12100(ALL)01/95]
3. Replace the flat tire with the spare tire,
making sure that the air valve stem is facing
outward.
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[RE12200(ALL)03/95]
4. Reinstall the lug nuts, tightening until the
wheel is snug against the hub. The beveled
edges on the lug nuts face inward. Do not
fully tighten the lug nuts until you lower the
vehicle. If you do, you could force the
vehicle off the jack.
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[RE12300(ALL)01/95]
5. Lower the vehicle by turning the jack handle
counterclockwise.
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[RE12400(ALL)01/95]
6. Remove the jack and fully tighten the lug
nuts in the order shown in the following
illustration. As soon as possible, have your
dealer or a qualified service technician check
the lug nuts for proper torque specifications.
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[RE13011(ALL)04/95]
To replace the wheel cover:
[RE13012(ALL)04/95]
1. One of the windows on the wheel cover is
identified with a valve stem logo on the
back side of the cover. Install the wheel
cover to the wheel with the window at the
valve stem.
[RE13013(ALL)04/95]
2. Hold the wheel cover in this position and
press the cover onto the wheel with the
palm of your hand. Do not force or hammer
the cover.
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[RE13015(ALL)02/95]
Center Wheel Cover
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[RE13020(ALL)03/95]
To remove the wheel cover:
[RE13022(ALL)11/94]
1. Pry the center ornament off the wheelcover
with the lug wrench. Pry only at the notch.
Do not use a screwdriver or any other tool,
as this may damage the wheelcover or the
surface finish.
[RE13024(ALL)04/95]
2. Remove the center bolt on the wheelcover
with the lug wrench tip.
[RE13026(ALL)11/94]
3. To remove the wheelcover, pry it loose by
carefully inserting the tapered end of the lug
wrench between the wheelcover and wheel
at the outer edge.
[RE13028(ALL)11/94]
4. To service the wheel or tire, remove the
pedestal by removing the lug nuts. Put the
pedestal in a safe place for reinstallation of
the wheelcover.
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[RE14400(ALL)03/95]
Removing the anti-theft lug nut
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[RE14600(ALL)03/95]
Insert the key over the locking lug nut. Make
sure that you hold the key square to the lug nut.
If you hold the key on an angle, you may
damage the key and the lug nut.
*
[RE14700(ALL)03/95]
Place the lug nut wrench over the lug nut key
and apply pressure on the key with the wrench.
Turn the wrench in a counterclockwise direction
to remove the lug nut.
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[RE14800(ALL)09/95]
Reinstalling the anti-theft lug nut
*
[RE14900(ALL)03/95]
Insert the key over the locking lug nut. Place the
lug nut wrench over the lug nut key and, while
applying pressure on the key, install the lug nut.
*
[RE15050(ALL)03/95]
If the Engine Cranks But Does
Not Start or Does Not Start After
a Collision
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[RE15100(ALL)07/95]
The Fuel Pump Shut-off Switch
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[RE15200(ALL)07/95]
If the engine cranks but does not start or if you
have had a collision, the fuel pump shut-off
switch may have been triggered. The shut-off
switch is a device that stops the fuel pump
when your vehicle has been involved in a
substantial jolt.
*
[RE15250(ALL)07/95]
For information on how to check and reset the
fuel pump shut-off switch, seeFuel pump shut-off
switchin the Index.
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[RE16400(ALL)05/95]
Towing Your Vehicle
[RE16500(ALL)10/95]
If you need to have your vehicle towed, contact
a professional towing service or, if you are a
member, your roadside assistance center. Your
Taurus should be towed from the front unless
conditions do not allow it. It is recommended
that your vehicle be towed with wheel lift or
flatbed equipment.
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237
Customer Assistance
%*
[HS00205(ALL)06/94]
Roadside Assistance
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[HS00210(ALL)11/95]
Ford Motor Company has set up a 24-hour,
seven-day-a-week hotline with trained operators
who put you in touch with the help you need if
you experience a problem with your vehicle.
This complimentary service is provided to you
throughout your warranty period of 3 years or
36,000 miles (60,000 km), whichever comes first.
To purchase Roadside Assistance coverages
beyond this period (available through Ford Auto
Club in the United States or Ford and
Lincoln-Mercury dealers in Canada), contact
your Ford or Lincoln-Mercury dealer. Additional
Roadside Assistance coverage is unavailable in
Puerto Rico and the Virgin Islands.
*
[HS00215(ALL)06/94]
Roadside Assistance will cover the following:
*
[HS00220(ALL)06/94]
q
Mount your spare if you have a flat tire.
*
[HS00225(ALL)06/94]
q
Jump-start your battery if it is dead.
*
[HS00230(ALL)06/94]
q
Unlock your vehicle if you are locked out.
*
[HS00235(ALL)06/94]
q
Bring you fuel if you run out.
*
[HS00240(ALL)06/94]
q
Tow your vehicle if you are stranded. Even
non-warranty related tows, like accidents or
getting stuck in mud or snow, are covered
(some exclusions apply, such as impound
towing and repossession).
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[HS00245(ALL)06/94]
How to use Roadside Assistance
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[HS00250(ALL)06/94]
Your Roadside Assistance identification card can
be found in the Owner Guide portfolio in your
glove compartment. Complete the card and place
it in your wallet for quick reference.
*
[HS00255(ALL)04/95]
To receive roadside assistance in the United
States call 1-800-241-FORD (in Canada call
1-800-665-2006).
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[HS00260(ALL)04/95]
Should you need to arrange for roadside
assistance yourself, Ford Motor Company will
reimburse the reasonable cost. To obtain
information about reimbursement call
1-800-241-FORD (in Canada call 1-800-665-2006).
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[HS00300(ALL)01/95]
If You Have a Service Problem
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[HS00400(ALL)01/95]
Ford Motor Company has authorized Ford and
Lincoln-Mercury dealerships that can service
your vehicle for you. This chapter tells you how
to get service or maintenance for your vehicle.
%*
[HS00505(ALL)02/95]
Service/Maintenance Concerns
(U.S. or Canada)
*
[HS00600(ALL)04/95]
Ford recommends taking your vehicle to your
selling dealer who wants to ensure your
continued satisfaction. You may, however, take
your vehicle to any authorized Ford or
Lincoln-Mercury dealer. In most cases, your
dealer will be able to resolve your concern.
*
[HS00700(ALL)04/95]
If you are not satisfied with the service you
received from your dealership's service
department, talk to the service manager at the
dealership, or if you still are not satisfied, talk to
the owner or general manager of the dealership.
In most cases, you will have your concern
resolved at this level.
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[HS01000(ALL)03/95]
If you are away from home when your vehicle
needs to be serviced, or if you need more help
than the dealer gave you, contact the Ford
Customer Assistance Center to find an
authorized dealership that may be able to help.
*
[HS01100(ALL)02/95]
If you live in the U.S. and have any questions or
concerns that the dealership cannot answer,
contact the Customer Assistance Center.
%*
[HS01125(ALL)03/95]
one inch art:0060100-E
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[HS01150(ALL)03/95]
If you live in Canada and have any questions or
concerns that the dealership cannot answer,
contact the Customer Assistance Centre.
%*
[HS01175(ALL)04/95]
one inch art:0060101-C
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[HS01200(ALL)04/95]
Please have the following information available
when contacting the Customer Assistance Centre:
*
[HS01300(ALL)04/95]
q
your telephone number (both business and
home)
*
[HS01400(ALL)04/95]
q
the name of the dealer and the city where the
dealership is located
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[HS01500(ALL)03/95]
q
the year and make of your vehicle
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[HS01550(ALL)03/95]
q
the date purchased
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[HS01600(ALL)03/95]
q
the current mileage on your vehicle
%*
[HS01700(ALL)09/95]
q
your Vehicle Identification Number (VIN)
listed on your owner card and/or your
vehicle ownership license
[HS01800(ALL)03/95]
one inch art:0010630-A
Vehicle Identification Number (VIN/Serial Number)
*
[HS02200(ALL)03/95]
If you still have a service or product complaint,
you may wish to contact the Dispute Settlement
Board (U.S. only) or the Canadian Motor Vehicle
Arbitration Plan (CAMVAP) in Canada.
%
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[HS02300(ALL)02/95]
The Dispute Settlement Board
(U.S. Only)
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[HS02400(ALL)03/95]
The Dispute Settlement Board is a voluntary,
independent dispute-settlement program
available free to owners or lessees of qualifying
Ford Motor Company vehicles.
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[HS02500(ALL)01/95]
The Dispute Settlement Board may not be
available in all states. Ford Motor Company
reserves the right to change eligibility
limitations, modify procedures and/or to
discontinue this process at any time without
notice and without incurring obligations.
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[HS02600(ALL)01/95]
What Kind of Cases Does the Board
Review?
*
[HS02700(ALL)08/95]
The Board reviews unresolved warranty
performance complaints on Ford, Mercury and
Lincoln cars and Ford and Mercury Light Trucks
under warranty that have not been resolved by a
dealer or Ford Motor Company.
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241
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[HS02750(ALL)03/95]
The Board does not review issues involving:
*
[HS02800(ALL)01/95]
q
A non-Ford product
*
[HS02900(ALL)01/95]
q
A non-Ford dealership
*
[HS03100(ALL)01/95]
q
A vehicle sales transaction
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[HS03200(ALL)01/95]
q
A request for reimbursement of consequential
expenses unless incidental to a service or
product complaint being reviewed
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[HS03300(ALL)01/95]
q
Items not covered by your warranty
*
[HS03400(ALL)01/95]
q
Alleged liability claims
*
[HS03450(ALL)01/95]
q
Property damage where such damage is
significant when compared to the economic
loss alleged under the warranty dispute
*
[HS03500(ALL)01/95]
q
Cases currently in litigation
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[HS03600(ALL)01/95]
q
Vehicles not used primarily for personal,
family, or household purposes
*
[HS03650(ALL)01/95]
NOTE: Complaints involving vehicles on
which applicable express written new
vehicle warranties have expired at
receipt of your application are not
eligible. Eligibility may differ
according to state law. For example, see
the unique brochure for California
purchasers/lessees.
*
[HS03700(ALL)04/95]
How Does the Board Work?
*
[HS03800(ALL)04/95]
The Board has four members:
*
[HS03900(ALL)04/95]
q
three consumer representatives
*
[HS04000(ALL)04/95]
q
a Ford or Lincoln-Mercury dealer
*
[HS04200(ALL)04/95]
Consumer candidates for Board membership are
recruited and trained by an independent
consulting firm. Dealers are chosen because of
their business leadership qualities.
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[HS05900(ALL)04/95]
q
the name of the dealer who sold you the
vehicle or who serviced your vehicle
*
[HS06000(ALL)04/95]
q
a brief description of your unresolved
complaint
*
[HS06100(ALL)05/95]
q
a brief summary of actions that were taken
with the dealer and Ford Motor Company
*
[HS06200(ALL)05/95]
q
the names (if known) of all people you
contacted at the dealership
*
[HS06300(ALL)04/95]
q
a description of the action you want done to
resolve your concern.
*
[HS06305(ALL)07/95]
Should your application NOT qualify for review,
an explanation will be mailed to you.
%
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[HS06320(ALL)04/95]
Reporting Safety Defects
(U.S. Only)
*
[HS06340(ALL)01/95]
If you believe that your vehicle has a defect
which could cause a crash or could cause injury
or death, you should immediately inform the
National Highway Traffic Safety Administration
(NHTSA) in addition to notifying Ford Motor
Company.
*
[HS06360(ALL)01/95]
If NHTSA receives similar complaints, it may
open an investigation, and if it finds that a
safety defect exists in a group of vehicles, it may
order a recall and remedy campaign. However,
NHTSA cannot become involved in individual
problems between you, your dealer, or Ford
Motor Company.
*
[HS06380(ALL)01/95]
To contact NHTSA, you may either call the Auto
Safety Hotline toll-free at 1-800-424-9393 (or
366-0123 in the Washington, D.C. area) or write
to: NHTSA, U.S. Department of Transportation,
400 Seventh Street, Washington D.C. 20590. You
can also obtain other information about motor
vehicle safety from the Hotline.
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