FORD TAURUS 2015 6.G Owners Manual

Vehicle Health Report and SYNC Services (Traffic, Directions andInformation) issues
Issue Possible cause(s) Possible solution(s)
I received a text
that the Vehicle
Health Report is
not activated. •
Your account
may not be
activated on the
website, OR
• You may have
the wrong VIN
(vehicle
identification
number) listed. •
This is a free feature, but you
must first register online to use it.
• Make sure that your VIN is
correctly listed in your account.
I am unable to
retrieve the report
on the website, or
I receive a system
error. The preferred
dealer information
did not load
correctly.
When you register your account,
you must list a preferred dealer. If
one is already listed, try selecting
another dealer and logging out.
Log back in and change it back to
your preferred dealer and retrieve
the report.
I am unable to
submit a report. •
This could be
due to your
phone’s
compatibility, OR
• Bad signal
strength, OR
• Your phone may
not be activated
on the website. •
Update your mobile number in
your account on the website.
• Make sure you have full signal
strength and that your Bluetooth
volume level has been turned up.
• Try deleting your phone and
performing a clean pairing.
I heard a
commercial when I
tried to use
Traffic, Directions
and Information. •
The phone in
use is not
activated, OR
• Your phone has
ID blocker active. •
This is a free feature, but you
must first register online to use it.
• Turn off ID blocker on your
phone as the system recognizes
you by your phone number.
• Make sure the currently
connected phone is the same one
that is registered on your
SyncMyRide account.
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Voice command issues
Issue Possible cause(s) Possible solution(s)
SYNC does not
understand what
I am saying. •
You may be
using the wrong
voice commands,
OR
• You may be
speaking too soon
or at the wrong
time. •
Review the Phone voice
commands and the Media voice
commands at the beginning of
their respective sections.
• Be aware that the microphone
for SYNC is either in your rear
view mirror or in the headliner
just above the windshield.
SYNC does not
understand the
name of a song or
artist. •
You may be
using the wrong
voice commands,
OR
• You may not be
saying the name
exactly as it is
saved, OR
• The system
may not be
reading the name
the same way you
are saying it. •
Review the media voice
commands at the beginning of
the media section.
• Say the song or artist exactly
as listed. If you say, “Play Artist
Prince”, the system does not
play music by Prince and the
Revolution or Prince and the
New Power Generation.
• Make sure you are saying the
complete title, such as
“California remix featuring
Jennifer Nettles”.
• If the songs are saved in all
CAPS, you have to spell them.
LOLA requires you to say, “Play
L-O-L-A”.
• Do not use special characters
in the title as the system does
not recognize them.
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Voice command issues
Issue Possible cause(s) Possible solution(s)
SYNC does not
understand or is
calling the wrong
contact when I
want to make a
call. •
You may be
using the wrong
voice commands,
OR
• You may not be
saying the name
exactly as it is
saved, OR
• Contacts in
your phonebook
may be very short
and similar, or
they may contain
special
characters, OR
• Your
phonebook
contacts may be
saved in CAPS. •
Review the phone voice
commands at the beginning of
the phone section.
• Make sure you are saying the
contacts exactly as listed. For
example, if a contact is saved as
Joe Wilson, say “Call Joe
Wilson”.
• The system works better if
you list full names, such as “Joe
Wilson” rather than “Joe”.
• Do not use special characters
such as 123 or ICE, as the
system does not recognize them.
• If contacts are saved in CAPS,
you have to spell them. JAKE
requires you to say, “Call
J-A-K-E”.
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AppLink issues
Issue Possible cause(s) Possible solution(s)
SYNC does not
find any mobile
apps that are on
my phone. •
Your device
may not support
the AppLink
feature, OR
• The application
does not support
AppLink., OR
• If you have an
iPhone, it may
not be plugged in,
OR
• Your phone
may not be
paired or
connected. •
Check the website for
compatible devices and
applications.
• Make sure your device is
paired and connected. If you
have an iPhone, make sure it is
plugged in using the USB and
that the application is running
in the foreground.
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GENERAL INFORMATION
WARNING:Driving while distracted can result in loss of vehicle
control, crash and injury. We strongly recommend that you use
extreme caution when using any device that may take your focus off
the road. Your primary responsibility is the safe operation of your
vehicle. We recommend against the use of any hand-held device while
driving and encourage the use of voice-operated systems when possible.
Make sure you are aware of all applicable local laws that may affect the
use of electronic devices while driving.
A. Phone
B. Navigation (or Information if your vehicle is not equipped with
Navigation)
C. Climate
D. Settings
E. Home
F. Information
G. Entertainment
AB
GCDFE
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This system uses a four-corner strategy to provide quick access several
vehicle features and settings. The touchscreen provides easy interaction
with your cellular phone, multimedia, climate control and navigation
system. The corners display any active modes within those menus, such
as phone status or the climate temperature.
Note:Some features are not available while your vehicle is moving.
Note: Your system is equipped with a feature that allows you to access
and control audio features for 30 minutes after you switch the ignition
off (and no doors open).
PHONE
Press to select any of the following:
• Making and Receiving Calls
• Quick Dial
• Phonebook
• Call History
• Text Messaging
• Settings
NAVIGATION
Press to select any of the following:
• My Home
• Favorites
• Previous Destinations
• Point of Interest
• Emergency
• Street Address
• Intersection
• City Center
• Map
• Edit Route
• Cancel Route
CLIMATE
Press to select any of the following:
• Driver Settings
• Recirculated Air
• Auto
• Dual
• Passenger Settings
• A/C
• Defrost
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SETTINGS
Press to select any of the following:
• Clock
• Display
• Sound
• Vehicle
• Settings
• Help
HOME
Press to access your home screen. Depending on your vehicle’s
option package and software, your screens may vary in
appearance from the descriptions in this section. Your features may also
be limited depending on your market. Check with your authorized dealer
for availability.
INFORMATION
Press to select any of the following:
• SYNC Services
• Sirius Travel Link
• Alerts
• Calendar
• SYNC Apps
If the icon is yellow, see Alertsin theInformation section of this
chapter.
ENTERTAINMENT
Press to select any of the following:
• AM
• FM
• SIRIUS
• CD
• USB
• BT Stereo
• SD Card
• A/V In
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Using the Touch-sensitive Controls on Your System
To turn a feature on and off, just touch the graphic with your finger. To
get the best performance from the touch-sensitive controls:
•
Do not press hard on the controls. They are sensitive to light touch.
• Use your bare finger to touch the center of a touch-control graphic.
Touching off-center of the graphic may affect operation of a nearby control.
• Make sure your hands are clean and dry.
• Keep metal and other conductive material away from the surface of the
touchscreen as this may cause electronic interference (for example,
inadvertently turning on a feature other than the one you meant to turn on).
Depending on your vehicle and option package, you may also have these
controls on your bezel:
•
Power: Switch the media or climate features off and on.
• VOL: Control the volume of playing media.
• Seek and Tune buttons: Use as you normally would in media modes.
• Eject: Eject a CD from the entertainment system.
• SOURCE: Touch the word repeatedly to see all available media modes.
The screen does not change, but you see the media change in the lower
left status bar.
• SOUND: Touch the word to access the Sound menu where you can
adjust settings such as: Bass, Treble, Midrange, Balance and Fade, THX
Deep Note Demo, DSP (Digital Signal Processing), Occupancy Mode
and Speed Compensated Volume. (Your vehicle may not have all of
these sound options.)
• Climate control: Control the temperature, fan speed or settings of the
climate control system.
Using Your Steering Wheel Controls
Depending on your vehicle and option package, you can use your
steering wheel controls to interact with the touchscreen system.
• VOL: Control the volume of audio output.
• SEEK:
• While in radio mode, press to seek between memory presets or
press and hold to seek between stations.
• While in USB or CD mode, press to seek between stations or press
and hold to fast seek.
• Voice: Press to start a voice session. Press again and hold to end a
voice session.
• Phone: Press to answer a call, or to switch between calls. Press and
hold to end a call, or to reject and incoming call.
See the Steering Wheel chapter for more information.
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Cleaning the Touchscreen Display
Use a clean, soft cloth such as one used for cleaning glasses. If dirt or
fingerprints are still visible, apply a small amount of alcohol to the cloth.
Do not pour or spray alcohol onto the display. Do not use detergent or
any type of solvent to clean the display.
Support
The SYNC support team is available to help you with any questions you
cannot answer on your own.
Monday-Saturday, 8:30am-9:00pm EST.
Sunday, 10:30am-7:30pm EST.
In the United States, call: 1–800–392–3673.
In Canada, call: 1–800–565–3673.
Times are subject to change due to holidays.
Safety Information
WARNING:Driving while distracted can result in loss of vehicle
control, crash and injury. We strongly recommend that you use
extreme caution when using any device that may take your focus off
the road. Your primary responsibility is the safe operation of your
vehicle. We recommend against the use of any handheld device while
driving and encourage the use of voice-operated systems when possible.
Make sure you are aware of all applicable local laws that may affect the
use of electronic devices while driving.
When using SYNC:
• Do not operate playing devices if the power cords or cables are
broken, split or damaged. Place cords and cables out of the way, so
they do not interfere with the operation of pedals, seats,
compartments or safe driving abilities.
• Do not leave playing devices in your vehicle during extreme conditions
as it could cause them damage. See your device’s manual for further
information.
• Do not attempt to service or repair the system. See your authorized
dealer.
For your safety, some SYNC functions are speed-dependent. Their use is
limited to when your vehicle is traveling at speeds under 3 mph (5 km/h).
Make sure that you review your device’s manual before using it with SYNC.
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USA(fus)

Speed-restricted Features
Some features of this system may be too difficult to use while your
vehicle is moving so they are restricted from use unless your vehicle is
stationary.
•Screens that are too crowded with information, such as Point of
Interest reviews and ratings, Sirius Travel Link sports scores, movie
times and ski conditions.
• Any action that requires you to use a keyboard is restricted, such as
entering a navigation destination or editing information.
• All lists are limited so the user can view fewer entries (such as phone
contacts or recent phone call entries).
See the following chart for more specific examples:
Restricted Features
Cellular Phone Pairing a Bluetooth phone Adding phonebook contacts or uploading
phonebook contacts (from a USB)
List entries are limited for phone contacts and
recent phone call entries
System Functionality Editing the keypad code Enabling Valet Mode
Editing settings while the rear view camera or
Active Park Assist are active
Wi-Fi and Wireless Editing wireless settings Editing the list of wireless networks
Videos, Photos and
Graphics Playing video
Editing the screen’s wallpaper or adding new
wallpaper
Text Messages Composing text messages Viewing received text messages
Editing preset text messages
Navigation Using the keyboard to enter a destination Demo navigation route
Adding or Editing Address Book entries or
Avoid Areas
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