USB FORD TRANSIT 2019 Service Manual

USB and Bluetooth Stereo issues
Possible solution
Possible cause
Issue
The device is not
connected.
Make sure that all song details are popu-
lated.
Your music files may not
contain the correct artist,
song title, album or genre
information.
SYNC 3 does
not recognize
music that is on
my device. Try replacing the corrupt file with a new
version.
The file may be
corrupted.
Some devices require you to change the
USB settings from mass storage to media
transfer protocol class.
The song may have
copyright protection that
does not allow it to play.
Convert the file to a supported format. See
Entertainment (page 406).
The file format is not
supported by SYNC 3.
Update media index. See
Settings (page
432).
The device needs to be
re-indexed.
Make sure your device is unlocked before
connecting it to SYNC 3.
The device has a lock
screen enabled.
Disconnect the device from SYNC 3. Try
switching your device off, resetting it or
removing the battery, then connect it back
to SYNC 3.
This is a device limitation.
When I connect
my device, I
sometimes do
not hear any
sound. To listen to Apple devices through USB,
select AirPlay from the devices Control
Center, then select Dock Connector.
To listen to Apple devices through
Bluetooth Stereo, select AirPlay from the
devices Control Center, then select SYNC.
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2019 Transit (TTH) Canada/United States of America, Vehicles Built From: 02-01-2019, KK3J 19A321 AB enUSA, Edition date: 201812, First-Printing SYNC™ 3

AppLink issues
Possible solution(s)
Possible cause(s)
Issue
to SYNC 3 in order to find
AppLink-capable apps on
your device. iPhone users
must also connect to a USB
port with an Apple USB
cable.
Make sure you have down-
loaded and installed the
latest version of the app
from your phone's app store.
Make sure the app is running
on your phone. Some apps
AppLink-enabled apps are
not installed and running on
your mobile device.
My phone is connected, but
I still cannot find any apps.
require you to register or
login to the app on the
phone before using them
with AppLink. Also, some
may have a "Ford SYNC"
setting, so check the app's
settings menu on the phone.
Closing and restarting apps
may help SYNC 3 find the
application if you cannot
discover it inside the vehicle.
On an Android device, if
apps have an 'Exit' or 'Quit'
Sometimes apps do not
properly close and re-open
their connection to SYNC 3,
over ignition cycles, for
example.
My phone is connected, my
app(s) are running, but I still
cannot find any apps. option, then select it and
restart the app. If the app
does not have that option,
select the phone's settings
menu and select 'Apps',
then find the particular app
and choose 'Force stop.' Do
not forget to restart the app
afterward, then select
"Connect Mobile Apps" on
SYNC 3.
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2019 Transit (TTH) Canada/United States of America, Vehicles Built From: 02-01-2019, KK3J 19A321 AB enUSA, Edition date: 201812, First-Printing SYNC™ 3

AppLink issues
Possible solution(s)
Possible cause(s)
Issue
Unplug the USB cable from
the phone, wait a moment,
and plug the USB cable
back in to the phone. After a
few seconds, the app should
appear in SYNC 3's Mobile
Apps Menu. If not, "Force
Close" the application and
restart it.
You may need to reset the
USB connection to SYNC 3.
My iPhone is connected, my
app is running, I restarted
the app but I still cannot find
it on SYNC 3.
Increase the Bluetooth
volume of the device by
using the device's volume
control buttons which are
most often found on the
side of the device.
The Bluetooth volume on
the phone may be low.
I have an Android phone. I
found and started my media
app on SYNC 3, but there is
no sound or the sound is
very low.
Force close or uninstall the
apps you do not want SYNC
3 to find. If the app has a
"Ford SYNC" setting, disable
that setting in the app's
settings menu on the phone.
Some Android devices have
a limited number of
Bluetooth ports that apps
can use to connect. If you
have more AppLink apps on
your phone than the number
of available Bluetooth ports,
you will not see all of your
apps listed in the SYNC 3
mobile apps menu.
I can only see some of the
AppLink apps running on my
phone listed in the SYNC 3
Mobile Apps Menu. Voice command issues
Possible solution
Possible cause
Issue
Review the cell phone voice commands
and the media voice commands at the
beginning of their respective sections.
You may be using the
wrong voice commands.
SYNC 3 does
not understand
what I am
saying. Refer to the audio display during an active
voice session to find a list of voice
commands there.
Wait for the system to prompt you before
you state your command.
You may be speaking too
soon or at the wrong
time.
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2019 Transit (TTH) Canada/United States of America, Vehicles Built From: 02-01-2019, KK3J 19A321 AB enUSA, Edition date: 201812, First-Printing SYNC™ 3

Voice command issues
Possible solution
Possible cause
Issue
SYNC 3 applies the phonetic pronunciation
rules of the selected language to the names
stored on your media player or USB flash
drive. It is able to make some exceptions
for very popular artist names (for example,
U2) such that you can always use the
English pronunciation for these artists.
You may be saying the
foreign names using the
currently selected
language for SYNC 3.
The SYNC 3
voice control
system is having
trouble recog-
nizing foreign
tracks, artists,
albums, genres
and playlist
names from my
media player or
USB flash drive.
SYNC 3 uses a synthetically generated
voice rather than pre-recorded human
voice.
SYNC 3 uses text-to-
speech voice prompt
technology.
The system
generates voice
prompts and
the pronunci-
ation of some
words may not
be accurate for
my language. SYNC 3 offers several new voice control
features for a wide range of languages.
Dialing a contact name directly from the
phonebook without pre-recording (for
example,
“call John Smith ”) or selecting a
track, artist, album, genre or playlist directly
from your media player (for example, "play
artist Madonna").
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2019 Transit (TTH) Canada/United States of America, Vehicles Built From: 02-01-2019, KK3J 19A321 AB enUSA, Edition date: 201812, First-Printing SYNC™ 3

General
Possible solution
Possible cause
Issue
SYNC 3 supports multiple languages in a
single module for text display, voice control
and voice prompts. The country where you
bought your vehicle dictates the languages
based on the most popular languages
spoken. If the selected language is not
available, SYNC 3 remains in the current
active language.
SYNC 3 does not support
the currently selected
language for the instru-
ment cluster and inform-
ation and entertainment
display.
The language
selected for the
instrument
cluster and
information and
entertainment
display does not
match the
SYNC 3
SYNC 3 offers several new voice control
features for a wide range of languages.
Dialing a contact name directly from the
phonebook without pre-recording (for
example,
“call John Smith ”) or selecting a
track, artist, album, genre or playlist directly
from your media player (for example, "play
artist Madonna").
language
(phone, USB,
Bluetooth
audio, voice
control and
voice prompts). SYNC 3 System Reset
The system has a System Reset feature that can be performed if the function of a SYNC
3 feature is lost. This reset is intended to restore functionality and will not erase any
information previously stored in the system (such as paired devices, phonebook, call
history, text messages, or user settings). To perform a System Reset, press and hold
the Seek Up (>>|) button while pressing and holding the Radio Power button. After
approximately 5 seconds the screen will go black. Allow 1-2 minutes for the system
reset to complete. You may then resume using the SYNC 3 system.
For additional assistance with SYNC 3
troubleshooting please call or visit the Ford
Website. Ford Support
United States: 1-800-392-3673
Customer Relation-
ship Center
Canada: 1-800-565-3673
owner.ford.com
Website
www.syncmyride.ca
www.syncmaroute.ca
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2019 Transit (TTH) Canada/United States of America, Vehicles Built From: 02-01-2019, KK3J 19A321 AB enUSA, Edition date: 201812, First-Printing SYNC™ 3

9
911 Assist...........................................................59
A
A/C See: Climate Control......................................... 107
About 911 Assist..............................................59
About This Manual
...........................................7
ABS See: Brakes............................................................ 155
ABS driving hints See: Hints on Driving With Anti-Lock
Brakes................................................................. 155
Accessories....................................................459 Exterior Style....................................................... 459
Interior Style........................................................ 459
Lifestyle................................................................. 459
Peace of Mind..................................................... 459
Accessories See: Replacement Parts
Recommendation............................................ 13
Adjusting the Headlamps.........................247 Horizontal Aim Adjustment........................... 248
Vertical Aim Adjustment................................. 247
Adjusting the Steering Wheel
....................79
Airbag Disposal...............................................58
Air Conditioning See: Climate Control......................................... 107
Air Filter See: Changing the Engine Air Filter - 3.2L
Power Stroke Diesel..................................... 255
See: Changing the Engine Air Filter - 3.5L Ecoboost™..................................................... 256
See: Changing the Engine Air Filter - 3.7L...................................................................... 257
Alarm See: Anti-Theft Alarm........................................ 78
Anti-Theft Alarm............................................78 Alarm System........................................................ 78
Arming the Alarm................................................. 78
Disarming the Alarm........................................... 78
Triggering the Alarm............................................ 78
Appendices....................................................485
Apps.................................................................429 ........................................................................\
.......... 429
SiriusXM Traffic and Travel Link.................... 431Audible Warnings and Indicators.............96
Airbag Secondary Warning.............................. 96
Door Ajar................................................................. 96
Exterior Lamps On............................................... 96
Key in Ignition........................................................ 96
Parking Brake On................................................. 96
Seatbelt Reminder.............................................. 96
Transmission Selector Lever Not in park (P)........................................................................\
96
Audio Input Jack...........................................354
Audio System
................................................333
General Information......................................... 333
Audio Unit - Vehicles With: AM/FM/CD/ SYNC/Satellite Radio.............................334
Audio Unit - Vehicles With: AM/FM/CD/ SYNC.............................................................338
Audio Unit - Vehicles With: AM/FM/USB Port/Bluetooth..........................................340
Bluetooth Audio Streaming........................... 345
iPod........................................................................\
. 345
Making and Receiving Calls........................... 344
Phone and Voice Pass-Through.................. 342
Phone Menu Options....................................... 344
Sound Button....................................................... 341
Station Preset Buttons.................................... 342
Station Tuning Control..................................... 342
USB........................................................................\
. 345
Waveband Button.............................................. 341
Audio Unit - Vehicles With: AM/ FM
..................................................................346
AUX Button.......................................................... 348
Clock Button........................................................ 347
Menu Button....................................................... 348
Sound Button..................................................... 348
Station Preset Buttons.................................... 348
Station Tuning Buttons................................... 348
Audio Unit - Vehicles With: Premium AM/FM/CD..................................................336
Autolamps
........................................................83
Windshield Wiper Activated
Headlamps........................................................ 84
Automatic Transmission.............................151 Automatic Transmission Adaptive
Learning............................................................. 154
Brake-Shift Interlock......................................... 152
If Your Vehicle Gets Stuck in Mud or Snow.................................................................. 154
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2019 Transit (TTH) Canada/United States of America, Vehicles Built From: 02-01-2019, KK3J 19A321 AB enUSA, Edition date: 201812, First-Printing Index

Doors and Locks..............................................72
Draining the Fuel Filter Water Trap - 3.2L
Power Stroke Diesel.................................242
Changing the Fuel Filter.................................. 243
Purging Air From the Fuel System...............243
Drive Belt Routing - 3.2L Power Stroke Diesel.............................................................258
Drive Belt Routing - 3.5L Ecoboost™/ 3.7L.................................................................259
Driver Alert......................................................169
Principle of Operation...................................... 169
Using Driver Alert................................................ 169
Driver and Passenger Airbags...................49 Children and Airbags.......................................... 54
Passenger Airbag On and Off Switch ..........49
Proper Driver and Front Passenger Seating Adjustment........................................................ 54
Driving Aids
.....................................................169
Driving Hints....................................................191
Driving Through Water................................192
DRL See: Daytime Running Lamps......................... 84
E
Economical Driving
.......................................191
Electromagnetic Compatibility..............485
Emergency Call Limitations......................60
Emergency Call Requirements.................59
Emergency Exit..............................................195
Emission Law
.................................................140
Noise Emissions Warranty, Prohibited
Tampering Acts and Maintenance...........141
Tampering With a Noise Control System.............................................................. 140
End User License Agreement
..................487
VEHICLE SOFTWARE END USER LICENSE
AGREEMENT (EULA) ................................. 487
Engine Block Heater
....................................128
Using the Engine Block Heater...................... 129
Engine Coolant Check
...............................236
Adding Coolant................................................... 237
Coolant Change................................................. 239
Engine Coolant Temperature Management.................................................. 240
Fail-Safe Cooling............................................... 239
Recycled Coolant............................................... 238
Severe Climates................................................. 238Engine Cooling Fan - Diesel.....................236
Engine Cooling Fan - E85/
Gasoline.......................................................236
Engine Emission Control...........................140
Engine Immobilizer See: Passive Anti-Theft System...................... 77
Engine Oil Check..........................................234 Adding Engine Oil.............................................. 235
Engine Oil Dipstick - 3.2L Power Stroke Diesel.............................................................234
Engine Oil Dipstick - 3.5L Ecoboost™.................................................234
Engine Oil Dipstick - 3.7L
..........................234
Engine Specifications - 3.2L Power Stroke Diesel
...............................................307
Engine Specifications - 3.5L Ecoboost™.................................................308
Engine Specifications - 3.7L....................309
Entertainment..............................................406 AM/FM Radio...................................................... 407
Apps........................................................................\
415
Bluetooth Stereo or USB................................. 414
CD........................................................................\
..... 413
HD Radio ™ Information (If
Available)......................................................... 410
SiriusXM® Satellite Radio (If Activated)....................................................... 408
Sources.................................................................. 407
Supported Media Players, Formats and Metadata Information................................. 415
USB Ports.............................................................. 415
Environment......................................................17
Essential Towing Checks
...........................183
Before Towing a Trailer..................................... 188
Launching or Retrieving a Boat or Personal Water Craft (PWC)....................................... 189
Safety Chains....................................................... 184
Tow Hitch.............................................................. 184
Trailer Brakes........................................................ 184
Trailer Lamps....................................................... 188
Trailer Towing Connector................................. 183
When Towing a Trailer...................................... 188
Event Data Recording See: Data Recording.............................................. 9
Export Unique Options
.................................16
Exterior Mirrors................................................88
Fold-Away Exterior Mirrors............................... 89
Power Exterior Mirrors........................................ 88
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2019 Transit (TTH) Canada/United States of America, Vehicles Built From: 02-01-2019, KK3J 19A321 AB enUSA, Edition date: 201812, First-Printing Index

Trip Computer...............................................100
All Values.............................................................. 100
Average Fuel Consumption............................ 100
Digital Speedometer........................................ 100
Distance to Empty............................................. 100
Outside Air Temperature................................. 100
Resetting the Trip Computer......................... 100
Trip Odometer..................................................... 100
Trip Timer.............................................................. 100
U
Under Hood Overview - 3.2L Power Stroke Diesel................................................231
Under Hood Overview - 3.5L Ecoboost™
..................................................232
Under Hood Overview - 3.7L....................233
USB Port.........................................................355
Using Cruise Control...................................168 Switching Cruise Control Off......................... 168
Switching Cruise Control On.......................... 168
Using MyKey With Remote Start Systems..........................................................65
Using Snow Chains.....................................287
Using Stability Control................................161
Using SYNC™ With Your Media Player.............................................................377
Accessing Your USB Song Library................381
Bluetooth Devices and System Settings............................................................ 383
Connecting Your Digital Media Player to the USB Port........................................................... 377
Media Menu Features...................................... 380
Media Voice Commands................................. 378
USB 2...................................................................... 383
Voice Commands for Audio Sources.........384
Using SYNC™ With Your Phone...........360 Accessing Features through the Phone
Menu.................................................................. 365
Accessing Your Phone Settings................... 368
Bluetooth Devices............................................. 369
Making Calls........................................................ 364
Pairing a Phone for the First Time................361
Pairing Subsequent Phones.......................... 362
Phone Options during an Active Call.........364
Phone Voice Commands................................ 362
Receiving Calls................................................... 364
System Settings................................................. 370Text Messaging..................................................
366
Using Traction Control................................159 Switching the System Off............................... 159
System Indicator Lights and Messages.......................................................... 159
Using a Switch..................................................... 159
Using the Information Display Controls............................................................. 159
Using Voice Recognition
...........................358
Apps....................................................................... 405
Automatic Blower Motor Speed Reduction........................................................ 406
Climate Control.................................................. 403
Entertainment.................................................... 402
General................................................................... 401
Initiating a Voice Session................................ 358
Navigation ............................................................ 404
Phone.................................................................... 403
System Interaction and Feedback..............359
Voice Settings.................................................... 406
Using Winter Tires.......................................287
Utilizing the Mediation/Arbitration Program (Canada Only)........................204
V
Vehicle Care..................................................260
Vehicle Certification Label
........................314
Vehicle Identification Number.................313
Vehicle Storage
............................................266
Battery.................................................................... 267
Body........................................................................\
267
Brakes..................................................................... 267
Cooling system................................................... 267
Engine..................................................................... 267
Fuel system.......................................................... 267
General................................................................... 267
Miscellaneous..................................................... 268
Removing Vehicle From Storage.................268
Tires........................................................................\
. 267
Ventilation See: Climate Control......................................... 107
VIN See: Vehicle Identification Number.............313
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2019 Transit (TTH) Canada/United States of America, Vehicles Built From: 02-01-2019, KK3J 19A321 AB enUSA, Edition date: 201812, First-Printing Index