service reset FORD TRANSIT 2020 Owners Manual

Emergency Exit
............................................258
Fuel Shutoff ..................................................
258
Jump Starting the Vehicle - 2.0L EcoBlue ........................................................................\
259
Jump Starting the Vehicle - 3.5L Duratec/3.5L Ecoboost™ ....................
261
Post-Crash Alert System .........................
264
Transporting the Vehicle .........................
264
Towing Points ..............................................
265
Customer Assistance
Ford Credit ....................................................
266
Getting the Services You Need .............
266
In California (U.S. Only) ............................
267
The Better Business Bureau (BBB) Auto Line Program (U.S. Only) ....................
268
Utilizing the Mediation/Arbitration Program (Canada Only) ......................
269
Getting Assistance Outside the U.S. and Canada .......................................................
269
Ordering Additional Owner's Literature ........................................................................\
..
271
Reporting Safety Defects (U.S. Only) ........................................................................\
..
271
Reporting Safety Defects (Canada Only) ........................................................................\
.
272
Fuses
Fuse Box Locations ....................................
273
Fuse Specification Chart ..........................
274
Changing a Fuse .........................................
286
Maintenance
General Information ..................................
288
Opening and Closing the Hood .............
288
Under Hood Overview - 2.0L EcoBlue .......................................................................
290
Under Hood Overview - 3.5L Duratec ........................................................................\
.
291
Under Hood Overview - 3.5L Ecoboost™ ........................................................................\
292
Engine Oil Dipstick - 2.0L EcoBlue .......
293Engine Oil Dipstick - 3.5L Duratec
........
293
Engine Oil Dipstick - 3.5L Ecoboost™ ........................................................................\
293
Engine Oil Check .........................................
293
Changing the Engine Oil and Oil Filter ........................................................................\
294
Oil Change Indicator Reset - Diesel ......
295
Oil Change Indicator Reset - Gasoline ........................................................................\
296
Changing the Engine Air Filter ...............
296
Draining the Fuel Filter Water Trap - Diesel ...........................................................
297
Engine Cooling Fan - Diesel ....................
298
Engine Cooling Fan - Gasoline ..............
298
Engine Coolant Check ..............................
298
Automatic Transmission Fluid Check ........................................................................\
302
Brake Fluid Check .......................................
302
Changing the 12V Battery ........................
303
Adjusting the Headlamps .......................
305
Fuel Filter Service Indicator Check - Diesel ..........................................................
306
Washer Fluid Check ...................................
307
Fuel Filter - Gasoline ..................................
307
Checking the Wiper Blades .....................
307
Changing the Front Wiper Blades ........
307
Removing a Headlamp .............................
307
Changing a Bulb .........................................
308
Drive Belt Routing - 2.0L EcoBlue ..........
313
Drive Belt Routing - 3.5L Duratec/3.5L Ecoboost™, Vehicles With: Dual
Generators .................................................
314
Drive Belt Routing - 3.5L Duratec/3.5L Ecoboost™, Vehicles With: Single
Generator ...................................................
314
Vehicle Care
Cleaning Products .......................................
315
Cleaning the Exterior ..................................
316
Waxing ..............................................................
317
Cleaning the Engine ....................................
317
5
2020 Transit (TTH) Canada/United States of America, LK3J 19A321 HA enUSA, Edition date: 201911, First-Printing Table of Contents

We respect your privacy and are
committed to protecting it. The
information contained in this publication
was correct at the time of going to print,
but as technology rapidly changes, we
recommend that you visit the regional Ford
website for the latest information.
Your vehicle has electronic control units
that have data recording functionality and
the ability to permanently or temporarily
store data. This data could include
information on the condition and status of
your vehicle, vehicle maintenance
requirements, events and malfunctions.
The types of data that can be recorded are
described in this section. Some of the data
recorded is stored in event logs or error
logs.
Note:
Error logs are reset following a service
or repair.
Note: We may provide information in
response to requests from law enforcement,
other government authorities and third
parties acting with lawful authority or
through a legal process. Such information
could be used by them in legal proceedings.
Data recorded includes, for example:
• Operating states of system
components, for example, fuel level,
tire pressure and battery charge level.
• Vehicle and component status, for
example, wheel speed, deceleration,
lateral acceleration and seatbelt
status.
• Events or errors in essential systems,
for example, headlamps and brakes.
• System responses to driving situations,
for example, airbag deployment and
stability control.
• Environmental conditions, for example,
temperature. Some of this data, when used in
combination with other information, for
example, an accident report, damage to a
vehicle or eyewitness statements, could
be associated with a specific person.
Service Data
Service data recorders in your vehicle are
capable of collecting and storing
diagnostic information about your vehicle.
This potentially includes information about
the performance or status of various
systems and modules in the vehicle, such
as engine, throttle, steering or brake
systems. In order to properly diagnose and
service your vehicle, Ford Motor Company
(Ford of Canada in Canada), and service
and repair facilities may access or share
among them vehicle diagnostic
information received through a direct
connection to your vehicle when
diagnosing or servicing your vehicle.
Additionally, Ford Motor Company (Ford
of Canada, in Canada) may, where
permitted by law, use vehicle diagnostic
information for vehicle improvement or
with other information we may have about
you, for example, your contact information,
to offer you products or services that may
interest you. Data may be provided to our
service providers such as part suppliers
that may help diagnose malfunctions, and
who are similarly obligated to protect data.
We retain this data only as long as
necessary to perform these functions or to
comply with law. We may provide
information where required in response to
official requests to law enforcement or
other government authorities or third
parties acting with lawful authority or court
order, and such information may be used
in legal proceedings. For U.S. only (if
equipped), if you choose to use connected
apps and services, you consent that certain
diagnostic information may also be
accessed electronically by Ford Motor
Company and Ford authorized service
12
2020 Transit (TTH) Canada/United States of America, LK3J 19A321 HA enUSA, Edition date: 201911, First-Printing Introduction

facilities, and that the diagnostic
information may be used to provide
services to you, personalizing your
experience, troubleshoot, and to improve
products and services and offer you
products and services that may interest
you, where permitted by law. For Canada
only, for more information, please review
the Ford of Canada privacy policy at
www.ford.ca, including our U.S. data
storage and use of service providers in
other jurisdictions who may be subject to
legal requirements in Canada, the United
States and other countries applicable to
them, for example, lawful requirements to
disclose personal information to
governmental authorities in those
countries.
Event Data
This vehicle is equipped with an event data
recorder. The main purpose of an event
data recorder is to record, in certain crash
or near crash-like situations, such as an
airbag deployment or hitting a road
obstacle; this data assist in understanding
how a vehicle
’s systems performed. The
event data recorder is designed to record
data related to vehicle dynamics and
safety systems for a short period of time,
typically 30 seconds or less.
The event data recorder in this vehicle is
designed to record such data as:
• How various systems in your vehicle
were operating;
• Whether or not the driver and
passenger seatbelts were
buckled/fastened;
• How far (if at all) the driver was
depressing the accelerator and/or the
brake pedal; and
• How fast the vehicle was traveling; and
• Where the driver was positioning the
steering wheel. This data can help provide a better
understanding of the circumstances in
which crashes and injuries occur.
Note:
Event data recorder data is recorded
by your vehicle only if a non-trivial crash
situation occurs; no data is recorded by the
event data recorder under normal driving
conditions and no personal data or
information (e.g., name, gender, age, and
crash location) is recorded. However, other
parties, such as law enforcement, could
combine the event data recorder data with
the type of personally identifying data
routinely acquired during a crash
investigation.
To read data recorded by an event data
recorder, special equipment is required,
and access to the vehicle or the event data
recorder is needed. In addition to the
vehicle manufacturer, other parties, such
as law enforcement, that have such special
equipment, can read the information if they
have access to the vehicle or the event
data recorder.
Comfort, Convenience and
Entertainment Data
Your vehicle has electronic control units
that have the ability to store data based
on your personalized settings. The data is
stored locally in the vehicle or on devices
that you connect to it, for example, a USB
drive or digital music player. You can delete
some of this data and also choose whether
to share it through the services to which
you subscribe. See Settings (page 443).
Comfort and Convenience Data
Data recorded includes, for example:
• Seat and steering wheel position.
• Climate control settings.
• Radio presets.
13
2020 Transit (TTH) Canada/United States of America, LK3J 19A321 HA enUSA, Edition date: 201911, First-Printing Introduction

If you connect a cell phone to the system,
the system creates a profile that links to
that cell phone. The cell phone profile
enables more mobile features and efficient
operation. The profile contains, for
example, data from your phonebook, read
and unread text messages and call history,
including history of calls when your cell
phone was not connected to the system.
If you connect a media device, the system
creates and retains a media device index
of supported media content. The system
also records a short diagnostic log of
approximately 10 minutes of all recent
system activity.
The cell phone profile, media device index
and diagnostic log remain in your vehicle
unless you delete them and are generally
accessible only in your vehicle when you
connect your cell phone or media device.
If you no longer plan to use the system or
your vehicle, we recommend you use the
master reset function to erase the stored
information. See Settings (page 443).
System data cannot be accessed without
special equipment and access to your
vehicle's module.
For additional information about our
privacy policy, refer to your local Ford
website.
Note: To find out if your vehicle has a
connectivity technology, visit
www .For dC onne c t e d . c om .
Vehicles With an Emergency Call
System
When the emergency call system is active,
it may disclose to emergency services that
your vehicle has been in a crash involving
the deployment of an airbag or activation
of the fuel pump shut-off. Certain versions
or updates to the emergency call system
may also be capable of electronically or
verbally disclosing to emergency services
operators your vehicle location or other details about your vehicle or crash to assist
emergency services operators to provide
the most appropriate emergency services.
If you do not want to disclose this
information, do not activate the emergency
call system.
Note:
You cannot deactivate emergency
call systems that are required by law.
PERCHLORATE
Certain components in your vehicle such
as airbag modules, seatbelt pretensioners
and remote control batteries may contain
perchlorate material. Special handling
may apply for service or vehicle end of life
disposal.
For more information visit: Web Address
www.dtsc.ca.gov/hazard- ouswaste/perchlorate
REPLACEMENT PARTS
RECOMMENDATION
We have built your vehicle to the highest
standards using quality parts. We
recommend that you demand the use of
genuine Ford and Motorcraft parts
whenever your vehicle requires scheduled
maintenance or repair. You can clearly
identify genuine Ford and Motorcraft parts
by looking for the Ford, FoMoCo or
Motorcraft branding on the parts or their
packaging.
15
2020 Transit (TTH) Canada/United States of America, LK3J 19A321 HA enUSA, Edition date: 201911, First-Printing Introduction

5. Operate the fuel pump nozzle within
the area shown. 6.
Slightly raise the fuel pump nozzle and
then slowly remove it.
7. Fully close the fuel filler door.
Note: Do not attempt to start the engine
if you have filled the fuel tank with incorrect
fuel. Incorrect fuel use can cause damage
not covered by the vehicle Warranty. Have
your vehicle immediately checked.
System Warnings (If Equipped)
If the fuel filler nozzle inhibitor does not
fully close a warning message appears in
the information display. 1. Stop your vehicle as soon as it is safe
to do so and switch the engine off.
2. Shift into park (P) or neutral (N).
3. Apply the parking brake.
4. Open the left-hand front door.
5. Fully open the fuel filler door.
6. Check the fuel filler inlet and the area around it for any items or debris that
may be obstructing its movement.
7. Fully insert a fuel pump nozzle or the fuel filler funnel provided with your
vehicle into the fuel filler inlet. See
Fuel Filler Funnel Location
(page
157). This action should dislodge any
debris that may be preventing the fuel
filler inlet from fully closing.
8. Remove the fuel pump nozzle or fuel filler funnel from the fuel filler inlet.
9. Fully close the fuel filler door.
Note: If this action corrects the problem
the message may not immediately reset. If
the message remains and the service engine
soon warning lamp illuminates, have your
vehicle checked as soon as possible.
Low Fuel Level Warning Lamp If it illuminates when you are
driving, refuel as soon as
possible.
Low Fuel Level Audible Warning
A warning tone sounds and a message
appears in the information display when
the distance to empty reaches
50 mi
(80 km). A warning tone sounds and a
message appears in the information
display again at the following distance to
empty parameters:
• 20 mi (40 km)
• 10 mi (20 km)
• 0 mi (0 km)
160
2020 Transit (TTH) Canada/United States of America, LK3J 19A321 HA enUSA, Edition date: 201911, First-Printing Fuel and RefuelingE162792 E119081

Note:
Do not add oil further than the
maximum mark. Oil levels above the
maximum mark may cause engine damage.
Note: Soak up any spillage with an
absorbent cloth immediately.
5. Reset the Intelligent Oil Life Monitor. See Oil Change Indicator Reset
(page 296).
Engine Lubrication for Severe
Service Operation
The following conditions define severe
service operation. The Intelligent Oil Life
Monitor will determine engine oil and oil
filter change intervals.
• Frequent or extended idling.
• Frequent low-speed operation at
25 mph (40 km/h)
or less.
• Frequent severe dust condition
operation. •
Frequent off-road operation.
• Sustained ambient temperatures of
-9°F (-23°C)
or below.
• Sustained ambient temperatures of
100°F (38°C)
or above.
• Sustained towing operation above
1,000 mi (1,600 km)
.
• Sustained high-speed driving at Gross
Vehicle Weight Rating (maximum
loaded weight for vehicle operation).
• Sustained use of diesel fuel other than
ultra-low sulfur diesel (ULSD).
OIL CHANGE INDICATOR
RESET - DIESEL
Only reset the system after changing the
engine oil and oil filter.
To reset the oil change indicator, use the information display controls on the
steering wheel to select the following: Action
Menu item
Press the menu button.
Settings
Press the
OK button.
Vehicle Maintenance
Press the
OK button.
Oil Life
Press and hold the
OK button until the system reset
confirmation appears.
Reset Oil Life
295
2020 Transit (TTH) Canada/United States of America, LK3J 19A321 HA enUSA, Edition date: 201911, First-Printing Maintenance

If the vehicle is stationary overnight and
the temperature significantly lower than
the daytime temperature, tire pressures
may decrease by up to 3 psi (0.2 bar) when
there is a drop in the ambient temperature
of 63°F (17°C) or more. The system
detects this pressure decrease as being
significantly below the correct inflation
pressure and the warning lamp illuminates.
When Inflating Tires WARNING:
Do not use the tire
pressure displayed in the information
display as a tire pressure gauge. Failure
to follow this instruction could result in
personal injury or death.
When inflating the tires the system may
not respond immediately to the air added
to the tires.
Only inflate tires when they are cold.
If the warning lamp is on:
• Check each tire to verify that none are
flat.
• If one or more tires are flat, repair as
necessary.
• Check the tire pressures and inflate all
tires to the correct pressure.
• Carry out the tire pressure monitoring
system reset procedure. When Changing Tires You should always have tires serviced by
an authorized dealer.
Note:
Each road wheel and tire is fitted with
a tire pressure sensor located inside the
wheel and tire assembly cavity. The pressure
sensor attaches to the valve stem. The tire
covers the pressure sensor and it is not
visible unless the tire is removed. Take care
when changing the tire to avoid damaging
the sensor.
When Changing Wheels
When changing the wheels of your vehicle,
the tire pressure monitoring system needs
to re-learn the tire pressure sensors. To
achieve this perform the following:
1. Make sure all tires are inflated to the proper pressure. If not, inflate the tires
to the correct pressure.
2. Park your vehicle for at least 20 minutes.
3. Carry out the tire pressure monitoring system reset procedure.
4. The tire pressure monitoring system will automatically re-learn the tire
pressure sensors the next time you
drive your vehicle for approximately 15
minutes above 40km/h (25 mph).
346
2020 Transit (TTH) Canada/United States of America, LK3J 19A321 HA enUSA, Edition date: 201911, First-Printing Wheels and TiresE142549

Action
Description
Warning lamp
1. Make sure tires are at the correctpressure. See Wheels and Tires
(page 324). The tire pressures are also
on the tire inflation pressure label
(located on the edge of driver door
or the B-Pillar).
2. After inflating the tires to the correct
pressure you must carry out the tire
pressure monitoring system reset
procedure.
Tire(s) under-inflated.
Solid warning lamp.
Repair the damaged road wheel and tire
and refit the repaired road wheel and tire
assembly to your vehicle to restore the
correct operation of the system.
Spare tire in use.
If the tires are correctly inflated and the
spare tire is not in use but the light
remains on, the system has detected a
fault that requires service.
Tire pressure monitoring
system malfunction.
Repair the damaged road wheel and tire
and refit the repaired road wheel and tire
assembly to your vehicle to restore the
correct operation of the system.
Spare tire in use.
Solid warning lamp
initially followed by
a flashing warning
lamp.
If the tires are correctly inflated and the
spare tire is not in use but the light
remains on, the system has detected a
fault that requires service.
Tire pressure monitoring
system malfunction.
348
2020 Transit (TTH) Canada/United States of America, LK3J 19A321 HA enUSA, Edition date: 201911, First-Printing Wheels and Tires

CREATING A WI-FI HOTSPOT
You can create a Wi-Fi hotspot in your
vehicle and allow devices to connect to it
for access to the Internet.
1. Select Settings.
2. Select
FordPass Connect.
3. Select
Vehicle Hotspot.
Note: The vehicle hotspot default setting
is on.
4. Select
Settings.
5. Select
Edit.
6. Select
Wi-Fi Visibility.
Note: The Wi-Fi Visibility default setting is
on.
Finding the Wi-Fi Hotspot Name
and Password
1. Select
Settings.
2. Select
FordPass Connect.
3. Select
Vehicle Hotspot.
4. Select
Settings.
Note: The SSID is the hotspot name.
5. Select
View Password.
Connecting a Device to the Wi-Fi
Hotspot
1. On your device, turn on Wi-Fi and select
the hotspot from the list of available
Wi-Fi networks.
2. When prompted, enter the password.
Purchasing a Data Plan
1. Connect a device to the hotspot.
Note: The vehicle network carrier ’s portal
opens on your device.
2. If the portal does not open on your device, open a website and it redirects
to the vehicle network carrier ’s portal.
Note: Secure websites do not redirect. Note:
If you have an active plan, the system
does not redirect to the vehicle network
carrier ’s portal when you connect a device.
Visit the vehicle network carrier ’s website
to purchase more data.
Note: If data usage information is available
in the vehicle hotspot menu, it is
approximate.
Note: If you carry out a master reset, the
system does not remove your vehicle from
your vehicle network carrier ’s account. To
remove your vehicle from the account,
contact your vehicle network carrier.
Note: The vehicle network carrier provides
Vehicle Hotspot services, subject to your
vehicle network carrier agreement, coverage
and availability.
CHANGING THE WI-FI
HOTSPOT NAME OR
PASSWORD
1. Select
Settings.
2. Select
FordPass Connect.
3. Select
Vehicle Hotspot.
4. Select
Settings.
5. Select
Edit.
6. Select
Change SSID Name.
7. Enter your required SSID.
8. Select
Done.
9. Select
Change Password .
10. Enter your required password.
11. Select
Done.
392
2020 Transit (TTH) Canada/United States of America, LK3J 19A321 HA enUSA, Edition date: 201911, First-Printing Wi-Fi Hotspot

(read and unread), and call history,
including history of calls when your cellular
phone was not connected to the system.
In addition, if you connect a media device,
the system creates and retains an index of
supported media content. The system also
records a short development log of
approximately 10 minutes of all recent
system activity. The log profile and other
system data may be used to improve the
system and help diagnose any problems
that may occur.
The cellular profile, media device index,
and development log will remain in the
vehicle unless you delete them and are
generally accessible only in the vehicle
when you connect the cellular phone or
media player. If you no longer plan to use
the system or the vehicle, we recommend
you perform a Master Reset to erase all
stored information.
No one can access system data without
special equipment and access to the
vehicle's SYNC module. Ford Motor
Company and Ford of Canada will not
access the system data for any purpose
other than as described absent consent, a
court order, or where required by law
enforcement, other government
authorities, or other third parties acting
with lawful authority. Other parties may
seek to access the information
independently of Ford Motor Company and
Ford of Canada. For further privacy
information, see the section on 911 Assist.
See SYNC™ Applications and Services
(page 403).
USING VOICE RECOGNITION
This system helps you control many
features using voice commands. This
allows you to keep your hands on the
wheel and focus on what is around you.
Initiating a Voice Session Press the voice button. A list of
available voice commands
appears in the display.
Global Voice Commands
These voice commands are always
available. You can say them at any time. Global voice commands
Gives you available commands you can use
on the current screen.
Help
Gives you a list of possible voice
commands.
List of Commands
This command ends the voice session. You
can also cancel a session by pressing seek
up, seek down, or holding the voice button
for two or more seconds.
Cancel
400
2020 Transit (TTH) Canada/United States of America, LK3J 19A321 HA enUSA, Edition date: 201911, First-Printing SYNC™E142599