FORD TRANSIT CONNECT 2014 2.G Owners Manual

GENERAL INFORMATION
SYNC is an in-vehicle communications
system that works with your
Bluetooth-enabled cellular phone and
portable media player. This allows you to:
•
Make and receive calls.
• Access and play music from your
portable music player.
• Use 911 Assist, Vehicle Health Report
and SYNC Services (Traffic, Directions
& Information). *
• Use applications, such as Pandora and
Stitcher, via SYNC AppLink.
• Access phonebook contacts and music
using voice commands.
• Stream music from your connected
phone.
• Text message. •
Use the advanced voice recognition
system
• Charge your USB device (if your device
supports this).
* These features require activation.
Make sure that you review your device's
manual before using it with SYNC.
Support
The SYNC support team is available to
help you with any questions you cannot
answer on your own.
Monday-Saturday, 8:30am-9:00pm EST.
Sunday, 10:30am-7:30pm EST.
In the United States, call 1-800-392-3673.
In Canada, call 1-800-565-3673.
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Times are subject to change due to
holidays.
SYNC Owner Account
Why do I need a SYNC owner account?
•
Required to activate Vehicle Health
Report and to view the reports online.
• Required to activate the
subscription-based SYNC Services and
to personalize your Saved Points and
Favorites.
• Essential for keeping up with the latest
software downloads available for
SYNC.
• Access to customer support for any
questions you may have.
Driving Restrictions
For your safety, certain features are
speed-dependent and restricted when your
vehicle is traveling over 3 mph (5 km/h).
Safety Information WARNING
Driving while distracted can result in
loss of vehicle control, crash and
injury. We strongly recommend that
you use extreme caution when using any
device that may take your focus off the
road. Your primary responsibility is the safe
operation of your vehicle. We recommend
against the use of any hand-held device
while driving and encourage the use of
voice-operated systems when possible.
Make sure you are aware of all applicable
local laws that may affect the use of
electronic devices while driving. When using SYNC:
•
Do not operate playing devices if the
power cords or cables are broken, split
or damaged. Place cords and cables
out of the way, so they do not interfere
with the operation of pedals, seats,
compartments or safe driving abilities.
• Do not leave playing devices in your
vehicle during extreme conditions as it
could cause them damage. See your
device's manual for further information.
• Do not attempt to service or repair the
system. See an authorized dealer.
Privacy Information
When a cellular phone is connected to
SYNC, the system creates a profile within
your vehicle that is linked to that cellular
phone. This profile is created in order to
offer you more cellular features and to
operate more efficiently. Among other
things, this profile may contain data about
your cellular phone book, text messages
(read and unread), and call history,
including history of calls when your cellular
phone was not connected to the system.
In addition, if you connect a media device,
the system creates and retains an index of
supported media content. The system also
records a short development log of
approximately 10 minutes of all recent
system activity. The log profile and other
system data may be used to improve the
system and help diagnose any problems
that may occur.
The cellular profile, media device index,
and development log will remain in the
vehicle unless you delete them and are
generally accessible only in the vehicle
when the cellular phone or media player
is connected. If you no longer plan to use
the system or the vehicle, we recommend
you perform a Master Reset to erase all
stored information.
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System data cannot be accessed without
special equipment and access to the
vehicle's SYNC module. Ford Motor
Company and Ford of Canada will not
access the system data for any purpose
other than as described absent consent, a
court order, or where required by law
enforcement, other government
authorities, or other third parties acting
with lawful authority. Other parties may
seek to access the information
independently of Ford Motor Company and
Ford of Canada. For further privacy
information, see the sections on 911 Assist,
Vehicle Health Report, and Traffic,
Directions and Information.
USING VOICE RECOGNITION
This system helps you control many
features using voice commands. This
allows you to keep your hands on the
wheel and focus on what is in front of you.
Helpful Hints
•
Make sure the interior of your vehicle is
as quiet as possible. Wind noise from
open windows and road vibrations may
prevent the system from correctly
recognizing spoken commands.
• After pressing the voice button, wait
until after the tone sounds and
Listening appears before saying a
command. Any command spoken
before this does not register with the
system.
• Speak naturally, without long pauses
between words.
• At any time, you can interrupt the
system while it is speaking by pressing
the voice button.
Initiating a Voice Session Initiate a voice session by
pressing the voice button on the
steering wheel controls. See
Voice Control (page 56).
A tone sounds and the following
message appears in the information
display. Message
Listening
You can then say any of the following: If you want the system to carry out the following
Voice command
Stream audio from your phone.
Bluetooth audio
Cancel the requested action.
(cancel | stop | exit)
Access the device connected to the auxiliary input jack.
((line | AV | audio video)
in | AUX | audio video)
Access mobile applications.
mobile (apps | applica-
tions)
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If you want the system to carry out the following
Voice command
Make calls.
(phone | Blackberry |
iPhone | Mobile)
Access the SYNC Services portal.
Services
Return to the main menu.
SYNC
Access the device connected to your USB port.
(USB [stick] | iPod | MP3
[player])
Run a vehicle health report.
vehicle [health] report
Adjust the level of voice interaction and feedback.
voice settings
Hear a list of voice commands available in the current mode.
[main menu] help
You can say any of the voice commands that appear within open and close brackets that
are separated by |. For example, where (cancel | stop | exit) appears you say; cancel or
stop or exit.
You must say any of the voice commands that appear outside of open and close brackets.
For example, where mobile (apps | applications) appears, you must say mobile followed
by either apps or applications.
You do not need to say words that appear within square brackets. For example, for where
(USB [stick] | iPOD | MP3 [player]) appears, you can say USB or USB stick.
Note: Mobile Applications, Services and Vehicle health report, is only available in the United
States of America.
System Interaction and Feedback
The system provides feedback through
audible tones, prompts, questions and
spoken confirmations depending on the
situation and the chosen level of
interaction (voice settings). You can
customize the voice recognition system to
provide more or less instruction and
feedback.
The default setting is to a higher level of
interaction in order to help you learn to use
the system. You can change these settings
at any time. Adjusting the Interaction Level Initiate a voice session by
pressing the voice button on the
steering wheel controls. See
Voice Control (page 56).
A tone sounds and the following
message appears in the information
display. Message
Listen
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When prompted say the following:
If you want the system to carry out the following
Voice command
voice settings
Followed by either of the following: Provide more detailed interaction and guidance.
interaction mode novice
Provide less audible interaction and more tone prompts.
interaction mode
advanced
The system defaults to the standard interaction mode.
Confirmation prompts are short questions
the system asks when it is not sure of your
request or when there are multiple possible
responses to your request. For example,
the system may ask "Phone, is that
correct?". If turned off, the system simply
makes a best guess as to what you
requested and may ask you to confirm
settings. If you want the system to carry out the following
Voice command
Make a best guess from the command; you may still occa-
sionally be asked to confirm settings.
confirmation prompts off
Clarify your voice command with a short question.
confirmation prompts on
The system creates candidate lists when
it has the same confidence level of several
options based on your voice command.
When turned on, it may prompt you with
as many as four possibilities for
clarification. For example, say "Say 1 after the tone to
call John Doe at home. Say 2 after the tone
to call Johnny Doe on mobile. Say 3 after
the tone to call Jane Doe at home." You
could also say "Say 1 after the tone to play
John Doe, Say 2 after the tone to play
Johnny Doe."
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If you want the system to carry out the following
Voice command
Make a best guess from the media candidate list. You may
still occasionally be asked questions.
media candidate lists off
Clarify your voice command for media candidates.
media candidate lists on
Make a best guess from the phone candidate list. You may
still occasionally be asked questions.
phone candidate lists off
Clarify your voice command for phone candidates
phone candidate lists on
USING SYNC™ WITH YOUR
PHONE
Hands-free calling is one of the main
features of SYNC. While the system
supports a variety of features, many are
dependent on your cell phone's
functionality. At a minimum, most cell
phones with Bluetooth wireless technology
support the following functions:
• Answering an incoming call.
• Ending a call.
• Using privacy mode.
• Dialing a number.
• Redialing.
• Call waiting notification.
• Caller ID. Other features, such as text messaging
using Bluetooth and automatic phonebook
download, are cell phone-dependent
features. To check your cell phone's
compatibility, see your cell phone's manual
and visit www.SYNCMyRide.com,
www.SYNCMyRide.ca or
www.syncmaroute.ca.
Pairing a Cell Phone for the First
Time
Note:
SYNC can support downloading up
to approximately 1000 entries per
Bluetooth-enabled cell phone.
Note: Make sure to switch on the ignition
and the radio. Put the transmission in
position park (P) (automatic transmission)
or neutral with the parking brake applied
(manual transmission).
Note: To scroll through the menus, press
the up and down arrows on your audio
system.
Wirelessly pairing your cell phone with
SYNC allows you to make and receive
hands-free calls.
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Press the phone button. When the display indicates there is no cell phone paired,
do the following:
Action and Description
Message
Press the OK button. When the following message appears
in the display.
No Phone Paired
Find SYNC
1. Press the
OK button.
2. Put your cell phone into Bluetooth discovery mode. See your device's manual if necessary.
3. When prompted on your cell phone's display, enter the six-digit PIN provided by SYNC in the radio display. The
display indicates when the pairing is successful.
Depending on your cell phone's capability
and your market, the system may prompt
you with questions, such as setting the
current cell phone as the primary cell
phone (the cell phone SYNC automatically
tries to connect with first upon vehicle
start-up) and downloading your
phonebook.
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Pairing Subsequent Cell Phones
Press the phone button, then scroll to:
Action
Message
Press the OK button.
Phone settings
Press the
OK button.
Bluetooth Devices
Press the
OK button. When the following message appears
in the display.
Add Device
Find SYNC
1. Press the
OK button.
2. Put your cell phone into Bluetooth discovery mode. See your device's manual if necessary.
3. When prompted on your cell phone's display, enter the six-digit PIN provided by SYNC in the radio display. The
display indicates when the pairing is successful.
The system then prompts with questions, such as if you would like to set the current cell
phone as the primary cell phone (the cell phone SYNC automatically tries to connect
with first upon vehicle start-up) or download your phonebook.
Note: Make sure to switch on the ignition and the radio. Put the transmission in position
park (
P) (automatic transmission) or neutral with the parking brake applied (manual
transmission).
Note: To scroll through the menus, press the up and down arrows on your audio system.
Phone Voice Commands Action
Voice Command
You do not need to preceed this command by saying; phone.
call (someone | [[a]
name]) This command is not available until your cell phone informa-
tion is completely downloaded using Bluetooth.
You do not need to preceed this command by saying; phone.
Call [name] at home
This command is not available until your cell phone informa-
tion is completely downloaded using Bluetooth.
You do not need to preceed this command by saying; phone.
Call [name] at work
This command is not available until your cell phone informa-
tion is completely downloaded using Bluetooth.
You do not need to preceed this command by saying; phone.
Call [name] at office
This command is not available until your cell phone informa-
tion is completely downloaded using Bluetooth.
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Action
Voice Command
You do not need to preceed this command by saying; phone.
Call [name] at cell
This command is not available until your cell phone informa-
tion is completely downloaded using Bluetooth.
You do not need to preceed this command by saying; phone.
Call [name] at other
This command is not available until your cell phone informa-
tion is completely downloaded using Bluetooth.
This command is not available until your cell phone informa-
tion is completely downloaded using Bluetooth.
Call history incoming
This command is not available until your cell phone informa-
tion is completely downloaded using Bluetooth.
Call history missed
This command is not available until your cell phone informa-
tion is completely downloaded using Bluetooth.
Call history outgoing
Connections
You do not need to preceed this command by saying; phone.
dial [[a] number]
See the following Phonebook Commands.
([go to] privacy [on] |
transfer to phone |
handsfree off)
(hold call [on] | (put |
place) call on hold)
join (call | calls) This command is not available until your cell phone informa-
tion is completely downloaded using Bluetooth.
main menu
See the following
Menu Commands.
This command is not available until your cell phone informa-
tion is completely downloaded using Bluetooth.
Phonebook
This command is not available until your cell phone informa-
tion is completely downloaded using Bluetooth.
Phonebook at
home
This command is not available until your cell phone informa-
tion is completely downloaded using Bluetooth.
Phonebook at
office
This command is not available until your cell phone informa-
tion is completely downloaded using Bluetooth.
Phonebook at
work
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Action
Voice Command
This command is not available until your cell phone informa-
tion is completely downloaded using Bluetooth.
Phonebook at
cell
2
This command is not available until your cell phone informa-
tion is completely downloaded using Bluetooth.
Phonebook at
other
You can say any of the voice commands that appear within open and close brackets that
are separated by |. For example, where (call | calls) appears you say; call or calls.
You must say any of the voice commands that appear outside of open and close brackets.
For example, where; join (call | calls) appears, you must say join followed by either call
or calls.
You do not need to say words that appear within square brackets. For example, for where
([go to] privacy [on]) appears, you can say privacy.
Phonebook Commands
When you ask SYNC to access content, for
example the phonebook name or number,
the requested information appears in the
display to view.
Press the phone button and say, Dial; followed by any of the following: Action
Voice Command
Four-one-one.
411
Nine-one-one.
911
Seven hundred.
700
Eight hundred.
800
Nine hundred.
900
#
Pound
Zero to nine.
Number
*
Asterisk
Deletes all entered digits.
Clear
Deletes one digit.
Delete
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