CD player FORD TRANSIT CONNECT 2019 User Guide

Media Player
This button is available when a media
device such as a Bluetooth Stereo or USB
device is the active audio source. Pressing
the button allows you to access the
following options for active devices only. Action and Description
Menu Item
For some USB devices, SYNC 3 can adjust the playback speed of
podcasts. When a podcast is playing, you can choose:
Podcast Speed
Faster
Normal
Slower
For some USB devices, SYNC 3 can adjust the playback speed of
audiobooks. When an audiobook is playing, you can choose:
Audiobook Speed
Faster
Normal
Slower
Cover art displays from your device ’s music
files. If no cover art for the files exists on the
device, then the Gracenote Database provides
cover art.
Media Player
Cover Art Priority
The Gracenote Database supplied cover art is
used for your music files. This overrides any
cover art from your device.
Gracenote®
Switches on and off Gracenote® to provide metadata information
such as genre, artist, album.
Gracenote®
Management
This allows you to view the version level of the Gracenote Database.
Gracenote® Data-
base Info
This allows you to view the manufacturer and model number of your
media device.
Device Informa-
tion
Erase the stored in media information in order to re-index.
Update Media
Index
Clock
To adjust the time, select the up and down
arrows on either side of the screen. The
arrows on the left adjust the hour and
arrows on the right adjust the minute. You
can then select AM or PM. You can adjust the following features:
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2019 Transit Connect (CHC) Canada/United States of America, CG3739en enUSA, Edition date: 201804, First-Printing SYNC™ 3

USB and Bluetooth Stereo issues
Possible solution
Possible cause
Issue
Disconnect the device from SYNC 3. Try
switching your device off, resetting it or
removing the battery, then reconnect it to
SYNC 3.
Possible device malfunc-
tion.
I am having
trouble
connecting my
device. Make sure you are using the manufacturer's
cable.
Make sure to correctly insert the USB cable
into the device and your vehicle's USB port.
Make sure that the device does not have
an auto-install program or active security
settings.
Make sure your device is unlocked before
connecting it to SYNC 3.
The device has a lock
screen enabled.
Make sure you are not leaving the device in
your vehicle during very hot or cold
temperatures.
This is a device limitation.
SYNC 3 does
not recognize
my device when
I start my
vehicle.
Make sure you connect the device to SYNC
3 and that you have started the media
player on your device.
This is a device-
dependent feature.
Bluetooth audio
does not
stream. The device is not
connected.
Make sure that all song details are popu-
lated.
Your music files may not
contain the correct artist,
song title, album or genre
information.
SYNC 3 does
not recognize
music that is on
my device. Try replacing the corrupt file with a new
version.
The file may be
corrupted.
Some devices require you to change the
USB settings from mass storage to media
transfer protocol class.
The song may have
copyright protection that
does not allow it to play.
Convert the file to a supported format. See
Entertainment (page 377).
The file format is not
supported by SYNC 3.
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2019 Transit Connect (CHC) Canada/United States of America, CG3739en enUSA, Edition date: 201804, First-Printing SYNC™ 3

Voice command issues
Possible solution
Possible cause
Issue
SYNC 3 applies the phonetic pronunciation
rules of the selected language to the names
stored on your media player or USB flash
drive. It is able to make some exceptions
for very popular artist names (for example,
U2) such that you can always use the
English pronunciation for these artists.
You may be saying the
foreign names using the
currently selected
language for SYNC 3.
The SYNC 3
voice control
system is having
trouble recog-
nizing foreign
tracks, artists,
albums, genres
and playlist
names from my
media player or
USB flash drive.
SYNC 3 uses a synthetically generated
voice rather than pre-recorded human
voice.
SYNC 3 uses text-to-
speech voice prompt
technology.
The system
generates voice
prompts and
the pronunci-
ation of some
words may not
be accurate for
my language. SYNC 3 offers several new voice control
features for a wide range of languages.
Dialing a contact name directly from the
phonebook without pre-recording (for
example,
“call John Smith ”) or selecting a
track, artist, album, genre or playlist directly
from your media player (for example, "play
artist Madonna").
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2019 Transit Connect (CHC) Canada/United States of America, CG3739en enUSA, Edition date: 201804, First-Printing SYNC™ 3

General
Possible solution
Possible cause
Issue
SYNC 3 only supports four languages in a
single module for text display, voice control
and voice prompts. The country where you
bought your vehicle dictates the four
languages based on the most popular
languages spoken. If the selected language
is not available, SYNC 3 remains in the
current active language.
SYNC 3 does not support
the currently selected
language for the instru-
ment cluster and inform-
ation and entertainment
display.
The language
selected for the
instrument
cluster and
information and
entertainment
display does not
match the
SYNC 3
SYNC 3 offers several new voice control
features for a wide range of languages.
Dialing a contact name directly from the
phonebook without pre-recording (for
example,
“call John Smith ”) or selecting a
track, artist, album, genre or playlist directly
from your media player (for example, "play
artist Madonna").
language
(phone, USB,
Bluetooth
audio, voice
control and
voice prompts). SYNC 3 System Reset
The system has a System Reset feature that can be performed if the function of a SYNC
3 feature is lost. This reset is intended to restore functionality and will not erase any
information previously stored in the system (such as paired devices, phonebook, call
history, text messages, or user settings). To perform a System Reset, press and hold
the Seek Up (>>|) button while pressing and holding the Radio Power button. After
approximately 5 seconds the screen will go black. Allow 1-2 minutes for the system
reset to complete. You may then resume using the SYNC 3 system.
For additional assistance with SYNC 3
troubleshooting please call or visit the Ford
Website. Ford Support
United States: 1-800-392-3673
Customer Relation-
ship Center
Canada: 1-800-565-3673
owner.ford.com
Website
www.syncmyride.ca
www.syncmaroute.ca
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2019 Transit Connect (CHC) Canada/United States of America, CG3739en enUSA, Edition date: 201804, First-Printing SYNC™ 3

Engine Block Heater....................................144
Using the Engine Block Heater...................... 145
Engine Coolant Check...............................268
Adding Coolant.................................................. 268
Coolant Change................................................. 270
Engine Coolant Temperature Management....................................................271
Fail-Safe Cooling............................................... 270
Recycled Coolant............................................... 270
Severe Climates................................................. 270
Engine Cooling Fan - Diesel.....................268
Engine Cooling Fan - Gasoline................267
Engine Emission Control...........................158
Engine Immobilizer See: Passive Anti-Theft System..................... 70
Engine Oil Check..........................................266 Adding Engine Oil.............................................. 266
Engine Oil Dipstick - 1.5L Duratorq-TDCi Diesel.............................................................265
Engine Oil Dipstick - 2.0L Duratec-HE (MI4)/2.0L Flex Fuel/2.5L....................266
Engine Specifications - 1.5L Duratorq-TDCi Diesel..............................327
Engine Specifications - 2.0L Duratec-HE (MI4)/2.0L Flex Fuel
...............................328
Engine Specifications - 2.5L....................329
Entertainment...............................................377 Playing Music From a USB or Media
Player................................................................. 378
Streaming Music From a Bluetooth Device................................................................ 378
Using the Radio................................................... 377
Environment.....................................................16
Essential Towing Checks..........................233 Before Towing a Trailer.................................... 235
Hitches................................................................... 234
Launching or Retrieving a Boat or Personal Watercraft....................................................... 236
Safety Chains...................................................... 234
Trailer Brakes....................................................... 234
Trailer Lamps....................................................... 235
Trailer Towing Connector................................ 234
When Towing a Trailer..................................... 235
Event Data Recording See: Data Recording.............................................. 9
Export Unique Options.................................15
Exterior Mirrors
................................................84
Adjusting the Mirrors.......................................... 84Folding the Mirrors...............................................
84
F
Fan See: Engine Cooling Fan - Diesel.................268
See: Engine Cooling Fan - Gasoline............267
Fastening the Seatbelts...............................33 Seatbelt Locking Modes.................................... 34
Using Seatbelts During Pregnancy................34
Flat Tire See: Changing a Road Wheel....................... 320
Flat Tire Inflation See: Tire Sealant and Inflator Kit................296
Floor Mats.......................................................239
Fog Lamps - Front See: Front Fog Lamps......................................... 81
Ford Credit
.........................................................13
US Only..................................................................... 13
Ford Protect....................................................414 Ford Protect Extended Service Plan
(CANADA ONLY)........................................... 415
Ford Protect Extended Service Plans (U.S. Only)................................................................... 414
Front Fog Lamps.............................................81
Front Parking Aid...........................................181 Front Parking Aid Information
Messages.......................................................... 183
Object Distance Indicator................................ 182
Front Passenger Sensing System............42
Front Wiper Blades See: Changing the Front Wiper Blades.......275
Fuel and Refueling.......................................148
Fuel Consumption
........................................157
Advertised Capacity........................................... 157
Fuel Economy....................................................... 157
Fuel Filler Funnel Location........................153
Fuel Quality - Diesel....................................148 Biodiesel................................................................ 149
Diesel Fuel Additives ........................................ 150
Fuel Requirements - Choosing The Right Fuel: Vehicles Operated Where Ultra Low
Sulfur Diesel Fuel Is Not Required ..........149
Fuel Requirements - Choosing The Right Fuel: Vehicles Operated Where Ultra Low
Sulfur Diesel Fuel Is Required (United
States/Canada/Puerto Rico/U.S. Virgin
Islands And Other Locales) ...................... 148
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Vehicles Sold in Canada: Using Roadside
Assistance....................................................... 242
Vehicles Sold in the United States: Getting Roadside Assistance.................................... 241
Vehicles Sold in the United States: Using Roadside Assistance.................................... 241
Roadside Emergencies...............................241
Roof Racks and Load Carriers.................224 Maximum Load Weights................................. 224
Running-In See: Breaking-In................................................. 238
Running Out of Fuel.....................................153 Adding Fuel From a Portable Fuel
Container.......................................................... 153
Filling a Portable Fuel Container.................. 153
S
Safety Canopy ™
............................................46
Safety Precautions......................................148
Satellite Radio
..............................................359
Satellite Radio Electronic Serial Number
(ESN)................................................................ 360
Satellite Radio Reception Factors..............359
SiriusXM Satellite Radio Service.................359
Troubleshooting................................................ 360
Scheduled Maintenance Record...........424
Scheduled Maintenance
...........................416
Seatbelt Extension........................................38
Seatbelt Height Adjustment......................35
Seatbelt Reminder........................................36 Belt-Minder™........................................................ 36
Seatbelts...........................................................32 Principle of Operation......................................... 32
Seatbelt Warning Lamp and Indicator Chime..............................................................36
Conditions of operation..................................... 36
Seats...................................................................115
Security..............................................................70
Selective Catalytic Reductant System..........................................................160
Diesel Exhaust Fluid Guidelines................... 160
Filling the Diesel Exhaust Fluid Tank..........160
Filling the Diesel Exhaust Fluid Tank Using a Container....................................................... 162
Filling the Diesel Exhaust Fluid Tank Using a Fuel Station Pump...................................... 161Selective Catalytic Reductant System
Warning Lamp................................................ 163
Settings...........................................................386 911 Assist................................................................ 391
Ambient Lighting............................................... 398
Bluetooth............................................................. 388
Clock....................................................................... 387
Display................................................................... 399
General.................................................................. 396
Media Player........................................................ 387
Mobile Apps......................................................... 394
Navigation............................................................ 392
Phone
.................................................................... 388
Radio....................................................................... 391
Sound.................................................................... 386
Valet Mode.......................................................... 400
Vehicle................................................................... 398
Voice Control....................................................... 399
Wi-Fi & Hotspot................................................. 396
Side Airbags
.....................................................45
Side Sensing System..................................183 Object Distance Indicator............................... 184
Sitting in the Correct Position...................115
Sliding Door
.....................................................66
Snow Chains See: Using Snow Chains.................................. 315
Spare Wheel See: Changing a Road Wheel....................... 320
Special Notices
................................................14
New Vehicle Limited Warranty......................... 14
On Board Diagnostics Data Link Connector ............................................................ 14
Special Instructions.............................................. 14
Special Operating Conditions Scheduled Maintenance...............................................422
Speed Control See: Cruise Control............................................ 195
Speed Limiter
................................................202
Principle of Operation...................................... 202
Using the System.............................................. 202
Stability Control
.............................................177
Principle of Operation........................................ 177
Starter Switch See: Ignition Switch........................................... 134
Starting a Diesel Engine.............................142 Engine Warning Lamps.................................... 143
Failure to Start..................................................... 142
Glow Plug Indicator............................................ 143
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2019 Transit Connect (CHC) Canada/United States of America, CG3739en enUSA, Edition date: 201804, First-Printing Index