ignition FORD TRANSIT CONNECT 2020 Owners Manual

CONNECTING THE VEHICLE TO
A MOBILE NETWORK
About the Modem - Vehicles
Without: SYNC 3
The modem allows you to connect your
vehicle to the Internet to use when you are
on the road.
If you enable the modem using the
FordPass app, you can access the
following services:
•
Locating and remotely starting, locking
and unlocking your vehicle. See the
information in FordPass app.
• Automatic system updates.
About the Modem - Vehicles With:
SYNC 3
The modem allows you to connect your
vehicle to the Internet to use when you are
on the road.
If you enable the modem using the
FordPass app, you can access the
following services:
• Locating and remotely starting, locking
and unlocking your vehicle. See the
information in FordPass app.
• Automatic system updates.
If you do not enable the modem using the
FordPass app, you can still enable the
modem using the touchscreen to get
automatic system updates.
Enabling the Modem Using
FordPass
1. Open the FordPass app on your device
and log in. 2. Select your vehicle.
3. Select the option for vehicle details.
4. Select the option to activate your
vehicle.
5. Switch the ignition on.
6. Make sure that the name on the screen
matches the name shown in your
FordPass account.
7. Confirm the association of your vehicle
with your FordPass account.
Enabling the Modem Using the
Touchscreen - Vehicles With:
SYNC 3 Select the settings option on the
feature bar.
1. Select FordPass Connect.
2. Select
Connectivity Settings.
3. Switch connectivity features on.
CONNECTING THE VEHICLE TO
A WI-FI NETWORK - VEHICLES
WITH: SYNC 3 Select the settings option on the
feature bar.
1. Select
Wi-Fi.
2. Select
View Available Networks.
3. Select an available Wi-Fi network.
Note: Enter the network password to
connect to a secure network.
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2020 Transit Connect (CHC) Canada/United States of America, CG3739en enUSA, Edition date: 201903, First-Printing Network Connectivity

The touchscreen allows you quick access
to all of your comfort, navigation,
communication and entertainment
options. Using the status and feature bar
you can quickly select the feature you want
to use.
Note:
Your system is equipped with a
feature that allows you to access and
control audio features for 10 minutes after
you switch the ignition off (and no doors
open).
The Status Bar
Additional icons also display in the status
bar depending on market, vehicle options
and current operation. If a feature is not
active, the icon does not display. Certain
icons may move to the left or right
depending on what options are active. Cell phone microphone muted. Audio system muted.
Software update installed.
Wi-Fi connected.
Cell phone roaming.
Text message received.
911 Assist off.
Cell phone network signal
strength.
Messages may also appear in the status
bar to provide you with notifications. You
can select the message to view the
associated feature.
Feature Bar Functions
Feature Bar Item
Allows you to control the media playing in
your vehicle. You can control all audio
features including AM, FM and satellite
radio, CDs, and media streaming over a
Bluetooth device or through a USB
connection.
Audio
Allows you to make calls, receive calls, and
access the phonebook of your connected
device.
Phone
Allows you to see your vehicle's location on
a virtual road map, get driving directions to
your destination and find points of interest
along your route.
Navigation
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2020 Transit Connect (CHC) Canada/United States of America, CG3739en enUSA, Edition date: 201903, First-Printing SYNC™ 3

When Wi-Fi and automatic updates are
enabled, your system checks for software
updates periodically. If a new version is
available, it downloads at that time.
Software downloads can take place for up
to 30 minutes after you have switched your
vehicle off. The updates do not interrupt
the normal use of your SYNC 3 system. If
a download does not complete for any
reason, the download continues where it
left off at the next Wi-Fi connected
opportunity. Upon activation of an update,
a banner displays on the touchscreen
indicating the system update. Select the
icon to see more detail. This icon displays
for two ignition cycles.
To switch this feature off:
Menu Item
Settings
General In this menu selection, you
can change the selection
for automatic updates to
OFF.
Automatic
System
Updates
Customer Assistance
The SYNC support team is available to
help you with any questions you are not
able to answer on your own.
Monday-Saturday, 8:30am-8:00pm EST.
United States: 1-800-392-3673.
Canada: 1-800-565-3673.
Times are subject to change due to
holidays. Privacy Information
When you connect a cellular phone to
SYNC 3, the system creates a profile within
your vehicle that links to that cellular
phone. This profile helps in offering you
more cellular features and operating more
efficiently. Among other things, this profile
may contain data about your cellular
phone book, text messages (read and
unread), and call history, including history
of calls when your cell phone was not
connected to the system. In addition, if you
connect a media device, the system
creates and retains an index of supported
media content. The system also records a
short diagnostic log of approximately 10
minutes of all recent system activity. The
log profile and other system data may be
used to improve the system and help
diagnose any problems that may occur.
The cellular profile, media device index,
and diagnostic log remain in your vehicle
unless you delete them and are generally
accessible only in your vehicle when the
cellular phone or media player is
connected.
If you no longer plan to use the system or
your vehicle, we recommend you perform
a Master Reset to erase all stored
information. You can find more information
about the Master Reset in General
Settings. See Settings (page 398). System
data cannot be accessed without special
equipment and access to your vehicle's
SYNC 3 module. Ford Motor Company and
Ford of Canada do not access the system
data for any purpose other than as
described absent consent, a court order,
or where required by law enforcement,
other government authorities, or other third
parties acting with lawful authority. Other
parties may seek to access the information
independently of Ford Motor Company and
Ford of Canada.
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2020 Transit Connect (CHC) Canada/United States of America, CG3739en enUSA, Edition date: 201903, First-Printing SYNC™ 3

Action and Description
Menu Item
Enable this option to connect to Wi-Fi for SYNC 3 vehicle software
updates.
Wi-Fi
This provides you with a list of available Wi-Fi networks within range.
Available
Networks
Clicking on a network from the list allows you to connect or disconnect
from that network. The system may require a security code to
connect.
When you click the information button next to a network, more
information about the network displays such as the signal strength,
connection status and security type.
The system alerts you when your vehicle is parked and a Wi-Fi
network is within range if SYNC is not already connected.
Wi-Fi Available
Notifications
Vehicle Hotspot (If Equipped)
You can access the following: Action and Description
Menu Item
Allows you to turn the hotspot on and off.
Wi-Fi Hotspot
On/Off
Allows you to view and edit hotspot settings such as the SSID and
password.
Settings
Allows you to view your vehicle's hotspot plan and data usage.
Data Usage
Allows you to manage devices connected to your hotspot.
Manage Devices
Note: The Vehicle Wi-Fi Hotspot (Vehicle
Hotspot) may be operational while ignition
is On and may remain operational while the
ignition is Off.
Note: The vehicle network carrier provides
Vehicle Hotspot services, subject to your
vehicle network carrier agreement, coverage
and availability. Note:
It is the account owner ’s
responsibility to remove the vehicle from
the vehicle network carrier account when
ownership of the vehicle is transferred. If the
owner would like to remove the vehicle from
the account for any reason, please contact
your vehicle network carrier for more
information.
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2020 Transit Connect (CHC) Canada/United States of America, CG3739en enUSA, Edition date: 201903, First-Printing SYNC™ 3

AppLink issues
Possible solution(s)
Possible cause(s)
Issue
to SYNC 3 in order to find
AppLink-capable apps on
your device. iPhone users
must also connect to a USB
port with an Apple USB
cable.
Make sure you have down-
loaded and installed the
latest version of the app
from your phone's app store.
Make sure the app is running
on your phone. Some apps
AppLink-enabled apps are
not installed and running on
your mobile device.
My phone is connected, but
I still cannot find any apps.
require you to register or
login to the app on the
phone before using them
with AppLink. Also, some
may have a "Ford SYNC"
setting, so check the app's
settings menu on the phone.
Closing and restarting apps
may help SYNC 3 find the
application if you cannot
discover it inside the vehicle.
On an Android device, if
apps have an 'Exit' or 'Quit'
Sometimes apps do not
properly close and re-open
their connection to SYNC 3,
over ignition cycles, for
example.
My phone is connected, my
app(s) are running, but I still
cannot find any apps. option, then select it and
restart the app. If the app
does not have that option,
select the phone's settings
menu and select 'Apps',
then find the particular app
and choose 'Force stop.' Do
not forget to restart the app
afterward, then select
"Connect Mobile Apps" on
SYNC 3.
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Antenna Positions
Maximum output power Watt (Peak
RMS)
Frequency Band
MHz
1
50
1-30
2, 3
50
50-54
2, 3
50
68-88
2, 3
50
142-176
2, 3
50
380-512
2, 3
10
806-870
Note: After the installation of radio
frequency transmitters, check for
disturbances from and to all electrical
equipment in your vehicle, both in the
standby and transmit modes.
Check all electrical equipment:
• With the ignition ON.
• With the engine running.
• During a road test at various speeds.
Check that electromagnetic fields
generated inside your vehicle cabin by the
transmitter installed do not exceed
applicable human exposure requirements. END USER LICENSE
AGREEMENT
VEHICLE SOFTWARE END USER
LICENSE AGREEMENT (EULA)
•
You (“You” or “Your ” as applicable)
have acquired a vehicle having several
devices, including SYNC ® and various
control modules, ("DEVICES") that
include software licensed or owned by
Ford Motor Company and its affiliates
("FORD MOTOR COMPANY"). Those
software products of FORD MOTOR
COMPANY origin, as well as associated
media, printed materials, and "online"
or electronic documentation
("SOFTWARE") are protected by
international intellectual property laws
and treaties. The SOFTWARE is
licensed, not sold. All rights reserved.
• The SOFTWARE may interface with
and/or communicate with, or may be
later upgraded to interface with and/or
communicate with additional software
and/or systems provided by FORD
MOTOR COMPANY.
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9
911 Assist............................................................52
A
A/C See: Climate Control.......................................... 114
About 911 Assist
..............................................52
About This Manual...........................................7
ABS See: Brakes............................................................ 181
ABS driving hints See: Hints on Driving With Anti-Lock
Brakes................................................................ 182
Accessories....................................................425
Accessories See: Replacement Parts
Recommendation............................................ 14
ACC See: Using Adaptive Cruise Control...........204
Active Park Assist.........................................193 Using Active Park Assist.................................. 194
Adjusting the Headlamps.........................287 Horizontal Aim Adjustment........................... 288
Vertical Aim Adjustment................................. 287
Adjusting the Steering Wheel....................78
Airbag Disposal................................................51
Air Conditioning See: Climate Control.......................................... 114
Air Filter See: Changing the Engine Air Filter - 2.0L
Duratec-HE (MI4)/2.0L Flex Fuel, 1.5L
EcoBlue............................................................. 293
See: Changing the Engine Air Filter - 2.5L.................................................................... 294
Alarm See: Anti-Theft Alarm........................................ 76
AM/FM Radio - Vehicles Without: SYNC 3
.......................................................................372
Selecting a Radio Source................................ 372
Anti-Theft Alarm
............................................76
Alarm System........................................................ 76
Arming the Alarm.................................................. 77
Disarming the Alarm............................................ 77
Full Guard and Reduced Guard....................... 76
Triggering the Alarm............................................ 76
Appendices...................................................446 Apps..................................................................397
Using Apps on an Android Device...............398
Using Apps on an iOS Device....................... 398
Using Mobile Navigation on an Android Device............................................................... 398
At a Glance........................................................18
Audible Warnings and Indicators.............96 Airbag Secondary Warning Audible
Warning.............................................................. 96
Automatic Transmission Audible Warning.............................................................. 96
Door Ajar Audible Warning............................... 96
Fasten Seatbelt Audible Warning.................. 97
Headlamps On Audible Warning.................... 97
Key in Ignition Audible Warning...................... 97
Parking Brake On Audible Warning................97
Audio System
................................................367
General Information.......................................... 367
Audio Unit Clock and Date Displays - Vehicles Without: SYNC 3......................373
Adjusting the Clock........................................... 373
Audio Unit - Vehicles With: SYNC 3.......371 Adjusting the Volume........................................ 371
Changing Radio Stations................................. 371
Pausing or Playing Media................................ 372
Seek Down and Previous Track Button................................................................ 372
Seek Up and Next Track Button.................... 371
Sound Settings.................................................... 372
Switching the Audio Unit On and Off..........371
Switching the Screen On and Off................372
Audio Unit - Vehicles Without: SYNC 3
......................................................................368
Adjusting the Volume...................................... 369
Changing Radio Stations................................ 369
Pausing or Playing Media................................. 371
Returning to the Previous Screen................370
Scrolling Through the Menu Options.........370
Seek Down and Previous Track Button............................................................... 370
Seek Up and Next Track Button................... 370
Selecting a Menu Option................................ 370
Selecting Media................................................. 369
Selecting the Radio.......................................... 369
Sound Settings.................................................... 371
Switching the Audio Unit On and Off........368
Switching the Screen On and Off.................371
System Settings.................................................. 371
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Ford Protect...................................................426
Ford Protect Extended Service Plan
(CANADA ONLY)........................................... 427
Ford Protect Extended Service Plans (U.S. Only).................................................................. 426
Front Fog Lamps............................................86 Front Fog Lamp Indicator................................. 86
Switching the Front Fog Lamps On or Off........................................................................\
. 86
Front Parking Aid..........................................189 Front Parking Aid Information
Messages........................................................... 191
Object Distance Indicator............................... 190
Front Passenger Sensing System............45
Front Wiper Blades See: Changing the Front Wiper Blades......285
Fuel and Refueling.......................................154
Fuel Consumption
........................................163
Advertised Capacity.......................................... 163
Fuel Economy...................................................... 163
Fuel Filler Funnel Location........................159
Fuel Quality - Diesel....................................154 Biodiesel................................................................ 156
Diesel Fuel Additives ......................................... 157
Fuel Requirements - Choosing The Right Fuel: Vehicles Operated Where Ultra Low
Sulfur Diesel Fuel Is Not Required ..........155
Fuel Requirements - Choosing The Right Fuel: Vehicles Operated Where Ultra Low
Sulfur Diesel Fuel Is Required (United
States/Canada/Puerto Rico/U.S. Virgin
Islands And Other Locales) ...................... 154
Fuel Quality - E85........................................158 Choosing the Right Fuel - Flex Fuel
Vehicles............................................................. 158
Switching Between E85 and Gasoline............................................................ 159
Fuel Quality - Gasoline...............................157 Choosing the Right Fuel................................... 157
Fuel Shutoff....................................................251 Ignition Switch..................................................... 251
Keyless Starting................................................... 251
Fuse Box Locations
.....................................263
Engine Compartment Fuse Box................... 263
Passenger Compartment Fuse Box............263
Fuses................................................................263
Fuse Specification Chart..........................264 Engine Compartment Fuse Box................... 264Passenger Compartment Fuse Box............267
G
Gauges...............................................................93 Engine Coolant Temperature Gauge............94
Fuel Gauge.............................................................. 93
Information Display............................................. 93
Gearbox See: Transmission............................................... 176
General Information on Radio Frequencies...................................................54
General Maintenance Information.......428 Multi-Point Inspection..................................... 430
Owner Checks and Services.......................... 429
Protecting Your Investment........................... 428
Why Maintain Your Vehicle?......................... 428
Why Maintain Your Vehicle at Your Dealership?..................................................... 428
Getting Assistance Outside the U.S. and Canada.........................................................259
Getting the Services You Need...............256 Away From Home.............................................. 256
Global Opening
..............................................90
H
Handbrake See: Parking Brake............................................. 182
Hazard Flashers
.............................................251
Headlamp Adjusting See: Adjusting the Headlamps..................... 287
Headlamp Exit Delay....................................84
Headrest See: Head Restraints......................................... 120
Head Restraints
............................................120
Adjusting the Head Restraint.......................... 121
Heated Exterior Mirrors
................................119
Heated Rear Window...................................118
Heated Seats..................................................135
Heated Windshield.......................................118
Heating See: Climate Control.......................................... 114
Hill Start Assist..............................................182 Switching the System On and Off...............183
Using Hill Start Assist....................................... 183
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Hints on Controlling the Interior Climate
- Vehicles With: Automatic
Temperature Control.................................116
Defogging or Clearing the Windshield of Thin Ice................................................................ 117
Defogging the Side Windows in Cold Weather.............................................................. 117
General Hints........................................................ 116
Quickly Cooling the Interior.............................. 117
Recommended Settings for Cooling............117
Recommended Settings for Heating............117
Hints on Controlling the Interior Climate - Vehicles With: Manual Temperature
Control.............................................................117
Defogging or Clearing the Windshield of Thin Ice............................................................... 118
Defogging the Side Windows in Cold Weather.............................................................. 118
General Hints......................................................... 117
Quickly Cooling the Interior............................. 118
Quickly Heating the Interior.............................. 117
Recommended Settings for Cooling............118
Recommended Settings for Heating............117
Hints on Driving With Anti-Lock Brakes............................................................182
Home Screen................................................384
Hood Lock See: Opening and Closing the Hood..........270
Horn.....................................................................78
I
Ignition Switch
...............................................139
Starting the Engine............................................ 140
Switching the Ignition Off............................... 139
Switching the Ignition On................................ 140
Switching the Ignition to Accessory Mode................................................................... 139
In California (U.S. Only).............................257
Information Displays
....................................98
General Information........................................... 98
Information Messages
...............................100
Active Park Assist.............................................. 100
Adaptive Cruise Control.................................... 101
Alarm........................................................................\
101
Automatic High Beam Control...................... 102
Auto-Start-Stop................................................. 102Blind Spot Information and Cross Traffic
Alert Systems.................................................. 103
Brake System....................................................... 103
Doors and Locks................................................. 104
Driver Alert............................................................ 104
Engine..................................................................... 104
Fuel System.......................................................... 105
Headlamps........................................................... 105
Hill Start Assist.................................................... 105
Lane Keeping System....................................... 105
Maintenance........................................................ 106
MyKey...................................................................... 107
Parking Aid............................................................ 107
Parking Brake....................................................... 108
Pre-Collision Assist........................................... 108
Rear Window Lock............................................. 108
Remote Control.................................................. 108
Selective Catalytic Reductant System.............................................................. 109
Stability Control.................................................... 111
Starting System..................................................... 111
Steering System.................................................... 111
Tire Pressure Monitoring System................... 112
Transmission......................................................... 112
Wireless Accessory Charging.......................... 113
Installing Child Restraints...........................23 Child Restraints..................................................... 23
Using Lap and Shoulder Belts......................... 23
Using Lower Anchors and Tethers for Children (LATCH)............................................ 25
Using Tether Straps............................................. 27
Instrument Cluster
.........................................93
Instrument Lighting Dimmer.....................83
Instrument Panel - LHD................................19
Instrument Panel - RHD...............................18
Interior Lamps
.................................................88
Courtesy Lamp..................................................... 88
Reading Lamps..................................................... 88
Interior Mirror - Vehicles With: Auto-Dimming Interior Mirror..................91
Interior Mirror - Vehicles Without: Auto-Dimming Interior Mirror..................91
Introduction.........................................................7
J
Jump Starting the Vehicle........................252 Connecting the Jumper Cables.................... 252
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Playing Media From a USB Device -
Vehicles Without: SYNC 3......................375
Selecting the USB Device............................... 376
Supported Audio File Formats...................... 375
Post-Crash Alert System..........................254
Power Door Locks See: Locking and Unlocking............................. 66
Power Seats
....................................................124
Power Windows - Vehicles With: One-Touch Open Driver Window.........90
One-Touch Open................................................. 90
Power Windows - Vehicles With: Rear Power Windows .........................................89
Bounce-Back......................................................... 89
One-Touch Close................................................. 89
One-Touch Open................................................. 89
Rear Window Lock.............................................. 90
Pre-Collision Assist
.....................................223
Distance Alert...................................................... 225
Distance Indication........................................... 225
Pre-Collision Assist Information Messages.......................................................... 227
Pre-Collision Assist System Sensors.........226
Pre-Collision Assist Warning Lamp.............227
Programming a MyKey..................................61
Protecting the Environment........................17
Puncture See: Changing a Road Wheel....................... 330
Push Button Ignition Switch....................140 Failure to Start - Vehicles with Manual
Transmission................................................... 140
Fast Restart........................................................... 142
Key Outside Vehicle Audible Warning.........142
Starting System Information Messages.......................................................... 142
Starting The Engine - Vehicles with Automatic Transmission............................ 140
Starting The Engine - Vehicles with Manual Transmission................................................... 140
Stopping the Engine When Your Vehicle is Moving - Vehicles with Automatic
Transmission.................................................... 141
Stopping the Engine When Your Vehicle is Moving - Vehicles with Manual
Transmission.................................................... 141
Stopping the Engine When Your Vehicle is Stationary - Vehicles with Automatic
Transmission.................................................... 141Stopping the Engine When Your Vehicle is
Stationary - Vehicles with Manual
Transmission.................................................... 141
Switching the Ignition On to Accessory Mode.................................................................. 140
Vehicles with a Diesel Engine........................ 140
R
Rear Parking Aid
............................................187
Object Distance Indicator............................... 188
Rear Parking Aid Information Messages.......................................................... 189
Rear Passenger Climate Controls...........118 Adjusting the Blower Motor Speed...............118
Directing Air to the Footwell Air Vents........118
Directing Air to the Overhead Air
Vents................................................................... 118
Directing Air to the Overhead Air Vents and the Footwell Air Vents.................................. 118
Switching the Rear Passenger Climate Controls On and Off...................................... 118
Rear Seats - Long Wheelbase, Vehicles With: 60/40 Split Second Row
Seating...........................................................132
Second Row Seats............................................. 132
Third Row Seats.................................................. 133
Rear Seats - Long Wheelbase, Vehicles With: Second Row Dual Captain
Chairs..............................................................125
Second Row Seats............................................. 125
Third Row Seats................................................... 127
Rear Seats - Short Wheelbase................128 Second Row Seats............................................. 128
Third Row Seats.................................................. 130
Rear Under Floor Storage
.........................229
Adjustable Load Floor...................................... 229
Passenger Compartment Floor.................... 229
Rear View Camera
......................................200
Switching the Rear View Camera Off........202
Switching the Rear View Camera On..........201
Using the Display................................................ 201
Vehicles With Parking Aid............................... 202
Rear View Camera See: Rear View Camera.................................. 200
Rear Window Wiper and Washers............81 Rear Window Washer.......................................... 81
Rear Window Wiper............................................. 81
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