key FORD TRANSIT CONNECT 2020 Service Manual

Vehicles with an Ignition Key
1.
Shift into neutral and use the brakes to
bring your vehicle to a safe stop.
2. Shift into park (P).
3. Turn the key to position 0.
4. Apply the parking brake.
Vehicles with a Push Button Ignition
Switch
See
Push Button Ignition Switch (page
140).
Guarding Against Exhaust Fumes WARNING:
Exhaust leaks may
result in entry of harmful and potentially
lethal fumes into the passenger
compartment. If you smell exhaust
fumes inside your vehicle, have your
vehicle inspected immediately. Do not
drive if you smell exhaust fumes.
Important Ventilating Information
If you stop your vehicle and then leave the
engine idling for long periods, we
recommend that you do one of the
following:
• Open the windows at least 1 in (3 cm).
• Set your climate control to outside air.
Glow Plug Indicator If it illuminates, wait until it turns
off before starting. Engine Warning Lamps Malfunction Indicator Lamp
Check Engine
If it illuminates when the engine is running
this indicates a malfunction. The On Board
Diagnostics system has detected a
malfunction of the vehicle emission control
system.
If it flashes, engine misfire may be
occurring. Increased exhaust gas
temperatures could damage the diesel
particulate filter or other vehicle
components. Avoid heavy acceleration and
deceleration and have your vehicle
immediately serviced. Powertrain Warning Lamp
If it illuminates when the engine is running
this indicates a malfunction. If it flashes
when you are driving, immediately reduce
the vehicle speed. Avoid heavy
acceleration and deceleration and have
your vehicle immediately serviced.
If both lamps illuminate when the engine
is running, stop your vehicle as soon as it
is safe to do so. Continuing to drive your
vehicle may cause reduced power or the
engine to stop. Switch the ignition off and
attempt to restart the engine. Have your
vehicle immediately checked.
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Starting System Information Messages
Action
Message
Displays if you switch the ignition on and do not start the
engine.
Full Accessory Power
Active
Displays if your vehicle fails to start.
Cranking Time Exceeded
Displays if you are unable to start your vehicle with a correctly
coded key. The system has detected a fault that requires
service. Have your vehicle checked as soon as possible.
Starting System Fault
SWITCHING OFF THE ENGINE
Vehicles With a Turbocharger WARNING: Do not switch the
engine off when it is running at high
speed. If you do, the turbocharger will
continue running after the engine oil
pressure has dropped to zero. This will
lead to premature turbocharger bearing
wear.
Release the accelerator pedal. Wait until
the engine has reached idle speed and then
switch it off.
ENGINE BLOCK HEATER WARNING:
Failure to follow
engine block heater instructions could
result in property damage or serious
personal injury. WARNING:
Do not use your heater
with ungrounded electrical systems or
two-pronged adapters. There is a risk of
electrical shock. WARNING:
Do not fully close the
hood, or allow it to drop under its own
weight when using the engine block
heater. This could damage the power
cable and may cause an electrical short
resulting in fire, injury and property
damage.
Note: The heater is most effective when
outdoor temperatures are below
0°F
(-18°C).
The heater acts as a starting aid by
warming the engine coolant. This allows
the climate control system to respond
quickly. The equipment includes a heater
element (installed in the engine block) and
a wire harness. You can connect the
system to a grounded 120-volt AC
electrical source.
We recommend that you do the following
for a safe and correct operation:
• Use a 16-gauge outdoor extension cord
that is product certified by
Underwriter ’s Laboratory (UL) or
Canadian Standards Association
(CSA). This extension cord must be
suitable for use outdoors, in cold
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AUTO-START-STOP
WARNING: Apply the parking
brake, shift into park (P), switch the
ignition off and remove the key before
you leave your vehicle. Failure to follow
this instruction could result in personal
injury or death. WARNING:
Apply the parking
brake, shift into park (P), switch the
ignition off and remove the key before
you open the hood or have any service
or repair work completed. If you do not
switch the ignition off, the engine could
restart at any time. Failure to follow this
instruction could result in personal injury
or death.
Principle of Operation
The system is designed to help reduce fuel
consumption and CO 2 emissions by
stopping the engine when it is idling, for
example at traffic lights. Your vehicle has
an enhanced starter motor that is designed
for an increased number of engine starts.
The system does not stop the engine under
certain conditions, for example:
• If you have opened the driver door.
• If you have unfastened the driver
seatbelt.
• If your vehicle is at high altitude.
• If you have switched the heated
windshield on.
• If you have shifted into manual (M).
• If your vehicle is on a steep grade.
• If the engine is warming up.
• If the outside temperature is too low
or too high. •
If the battery charge is low or the
battery temperature is outside the
optimal operating range.
• To maintain the interior climate or
reduce fogging.
• If you have turned the steering more
than 270 degrees.
The system restarts the engine under
certain conditions, for example:
• If you have opened the driver door.
• If you have unfastened the driver
seatbelt.
• If you switch the heated windshield on.
• If you switch maximum defrost on.
• If you turn the steering wheel.
• If your vehicle starts to roll downhill in
neutral.
• To maintain adequate brake
assistance.
• To maintain the interior climate or
reduce fogging.
Note: The blower motor speed could
change when the system restarts the engine.
Using Auto-Start-Stop
Stopping the Engine
Stop your vehicle and keep your foot on
the brake pedal and the transmission in
drive (D).
Note: The engine stops if you shift into park
(P) or neutral (N) regardless of whether you
have your foot on the brake pedal or not.
Note: Power assist steering turns off when
the engine is off.
Restarting the Engine
• Release the brake pedal.
• Press the accelerator pedal.
• Shift into drive (D), reverse (R) or
manual (M).
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HINTS ON DRIVING WITH
ANTI-LOCK BRAKES
The anti-lock braking system does not
eliminate the risks when:
•
You drive too closely to the vehicle in
front of you.
• Your vehicle is hydroplaning.
• You take corners too fast.
• The road surface is poor.
Note: If the system activates, the brake
pedal may pulse and may travel further.
Maintain pressure on the brake pedal. You
may also hear a noise from the system. This
is normal.
PARKING BRAKE WARNING: Always fully apply the
parking brake and make sure you shift
into park (P). Switch the ignition off and
remove the key whenever you leave your
vehicle.
To apply the parking brake:
1. Firmly press the brake pedal.
2. Pull the parking brake lever upward to its fullest extent.
Note: Do not press the release button when
pulling the parking brake lever upward.
Note: If you park your vehicle on a hill and
facing uphill, shift into park (P) and turn the
steering wheel away from the curb.
Note: If you park your vehicle on a hill and
facing downhill, shift into park (P) and turn
the steering wheel toward the curb.
To release the parking brake:
1. Firmly press the brake pedal.
2. Slightly pull the parking brake lever upward. 3. Press the release button and push the
parking brake lever downward.
HILL START ASSIST WARNING:
The system does not
replace the parking brake. When you
leave your vehicle, always apply the
parking brake. Failure to leave your
vehicle securely parked may lead to a
crash or injury. See
Parking Brake
(page 182). WARNING:
You must remain in
your vehicle once the system activates.
Failure to follow this warning could result
in serious personal injury or death. WARNING:
During all times, you
are responsible for controlling your
vehicle, supervising the system and
intervening, if required. Failure to take
care may result in the loss of control of
your vehicle, serious personal injury or
death. WARNING:
The system will turn
off if a malfunction is apparent or if you
rev the engine excessively. Failure to take
care may result in the loss of control of
your vehicle, serious personal injury or
death.
The system makes it easier to pull away
when your vehicle is on a slope without the
need to use the parking brake.
When the system is active, your vehicle will
remain stationary on the slope for two to
three seconds after you release the brake
pedal. This allows time to move your foot
from the brake to the accelerator pedal.
The brakes are released automatically
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PRINCIPLE OF OPERATION
WARNING: The system may not
detect objects with surfaces that absorb
reflection. Always drive with due care
and attention. Failure to take care may
result in a crash. WARNING: To help avoid personal
injury, always use caution when in
reverse (R) and when using the sensing
system. WARNING:
Traffic control
systems, inclement weather, air brakes,
external motors and fans may affect the
correct operation of the sensing
system.This may cause reduced
performance or false alerts. WARNING:
The system may not
detect small or moving objects,
particularly those close to the ground.
Note: Some accessories such as large
trailer hitches, bike or surfboard racks can
cause reduced performance or false alerts.
Note: Keep the sensors free from snow, ice
and large accumulations of dirt. Blocked
sensors may affect system accuracy. Do
not clean the sensors with sharp objects.
Note: If your vehicle sustains damage
leaving the sensors misaligned, this will
cause inaccurate measurements or false
alerts.
Note: The sensing system cannot be turned
off when a MyKey is present. See Principle
of Operation
(page 59).
We recommend that you take some time
to get to know the system and its
limitations by reading this section. The sensing system warns the driver of
obstacles within a certain range of your
vehicle. The system automatically turns
on each time you switch the ignition on. You can turn the system on or
off by pressing the parking aid
button. If your vehicle does not
have a parking aid button, the system can
be switched off through the information
display menu or from the pop-up message
that appears once you shift the
transmission into reverse (R). See
General Information
(page 98).
If a fault is present in the system, a warning
message appears in the information
display and does not allow you to switch
the system on.
See
Information Messages (page 100).
REAR PARKING AID WARNING:
The system may not
detect objects with surfaces that absorb
reflection. Always drive with due care
and attention. Failure to take care may
result in a crash. WARNING:
The system may not
detect small or moving objects,
particularly those close to the ground. WARNING: To help avoid personal
injury, always use caution when in
reverse (R) and when using the sensing
system. WARNING: The parking aid system
can only assist you to detect objects
when your vehicle is moving at parking
speeds. To help avoid personal injury you
must take care when using the parking
aid system.
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(If Equipped)E139213

Action
Cause
Clean the radiator grille in front of the radar
or remove any obstruction.
The surface of the radar in the grille is dirty
or obstructed in some way.
Wait a short period of time. It may take
several minutes for the radar to detect that
it is free from obstruction.
The surface of the radar is clean but the
message remains in the display.
Do not use the system in these conditions
because it may not detect any vehicles
ahead.
Heavy rain or snow interfere with the radar
signals.
Do not use the system in these conditions
because it may not detect any vehicles
ahead.
Swirling water, snow or ice on the surface
of the road interfere with the radar signals.
Wait a short period of time or switch to
normal cruise control.
You are in a desert or remote area with no
other vehicles and no roadside objects.
It is possible to get a blockage warning and not be blocked. A false blocked condition self
clears or clears after a key cycle.
Due to the nature of radar technology, you
may get a blocked sensor warning when
no obstruction blocks your sensor. This can
happen, for example, when driving in
sparse rural or desert environments. A false
blocked condition either self clears or
clears after a key cycle.
Switching to Normal Cruise
Control WARNING: Normal cruise control
will not brake when your vehicle is
approaching slower vehicles. Always be
aware of which mode you have selected
and apply the brakes when necessary.
You can change from adaptive cruise
control to cruise control using the
information display. The gap setting does not display
and the system does not
respond to lead vehicles.
Automatic braking remains active to
maintain set speed.
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The system may not correctly operate in
any of the following conditions:
•
The system does not detect at least
one lane marking.
• You switch the direction indicator on.
• You apply direct steering, accelerate
fast or brake hard.
• The vehicle speed is less than 40 mph
(65 km/h).
• The anti-lock brake, stability control or
traction control system activates.
• Narrow lane width.
The system may not correct lane
positioning in any of the following
conditions:
• High winds.
• Uneven road surfaces.
• Heavy or uneven loads.
• Incorrect tire pressure. Switching Lane Keeping System
On or Off Press the button on the direction indicator
stalk.
Lane Keeping System Settings
The system has different settings that you
can view or adjust using the information
display.
Note:
The system remembers the last
setting when you start your vehicle. If the
system detects a MyKey, the mode is set to
alert.
Alert Mode
Provides steering wheel vibration when the
system detects an unintended lane
departure.
Intensity Setting
To adjust the steering wheel vibration intensity setting, use the information
display controls on the steering wheel to select the following: Action
Menu Item
Press the menu button.
Driver Assist.
Press the
OK button.
Lane Keeping System
Press the
OK button. Press the toggle button upward or
downward to choose your required setting. Press the OK
button.
Intensity
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ROADSIDE ASSISTANCE
Vehicles Sold in the United States:
Getting Roadside Assistance
To fully assist you should you have a
vehicle concern, Ford Motor Company
offers a complimentary roadside
assistance program. This program is
separate from the New Vehicle Limited
Warranty.
The service is available:
•
24 hours a day, seven days a week.
• For the coverage period supplied with
your vehicle.
Roadside Assistance covers:
• A flat tire change with a good spare
(except vehicles supplied with a tire
inflation kit).
• Battery jump start.
• Lock-out assistance (key replacement
cost is the customer's responsibility).
• Fuel delivery — independent service
contractors, if not prohibited by state,
local or municipal law, shall deliver up
to 2 gal (8 L) of gasoline or 5 gal (20 L)
of diesel fuel to a disabled vehicle.
Roadside Assistance limits fuel delivery
service to two no-charge occurrences
within a 12-month period.
• Winch out — available within 100 ft
(30 m) of a paved or county
maintained road, no recoveries. •
Towing — independent service
contractors, if not prohibited by state,
local or municipal law, shall tow Ford
eligible vehicles to an authorized dealer
within
35 mi (56 km) of the
disablement location or to the nearest
authorized dealer. If a member
requests a tow to an authorized dealer
that is more than
35 mi (56 km) from
the disablement location, the member
shall be responsible for any mileage
costs in excess of
35 mi (56 km).
• Roadside Assistance includes up to
$200 for a towed trailer if the disabled
eligible vehicle requires service at the
nearest authorized dealer. If the towing
vehicle is operational but the trailer is
not, then the trailer does not qualify for
any roadside services.
Vehicles Sold in the United States:
Using Roadside Assistance
Complete the roadside assistance
identification card and place it in your
wallet for quick reference. This card is in
the Owner's Manual kit.
United States vehicle customers who
require Roadside Assistance, call
1-800-241-3673.
If you need to arrange roadside assistance
for yourself, Ford Motor Company
reimburses a reasonable amount for
towing to the nearest dealership within
35 mi (56 km)
. To obtain reimbursement
information, United States vehicle
customers call 1-800-241-3673.
Customers need to submit their original
receipts.
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Vehicles Sold in Canada: Getting
Roadside Assistance
To fully assist you should you have a
vehicle concern, Ford Motor Company of
Canada, Limited offers a complimentary
roadside assistance program. This program
is eligible within Canada or the continental
United States.
The service is available 24 hours a day,
seven days a week.
This program is separate from the New
Vehicle Limited Warranty, but the coverage
is concurrent with the powertrain coverage
period of your vehicle. Canadian roadside
coverage and benefits may differ from the
U.S. coverage.
If you require more information, please call
us in Canada at 1-800-665-2006, or visit
our website at www.ford.ca.
HAZARD FLASHERS
Note:
If used when the vehicle is not
running, the battery will lose charge. There
may be insufficient power to restart your
vehicle. The hazard warning button is
located on the instrument panel.
Use it when your vehicle is
creating a safety hazard for other
motorists.
• Press the button to turn on the hazard
warning function, and the front and
rear direction indicators will flash.
• Press the button again to turn them
off. FUEL SHUTOFF WARNING: If your vehicle has
been involved in a crash, have the fuel
system checked. Failure to follow this
instruction could result in fire, personal
injury or death.
In the event of a moderate to severe crash,
your vehicle is fitted with a fuel pump
shut-off feature that stops the flow of fuel
to the engine. Not every impact will cause
a shutoff.
Should the engine turn off after a crash,
you may restart the engine by carrying out
the following.
Ignition Switch
1. Switch the ignition off.
2. Switch the ignition to position
III.
3. Switch the ignition off.
4. Switch the ignition on again to re-enable the fuel pump.
Note: Various system checks are
automatically carried out before the vehicle
will restart. if your vehicle fails to restart
after the third attempt, the system has
detected a fault that requires service. We
recommend you contact an authorized
dealer.
Keyless Starting
(If Equipped)
1. Without applying the brake pedal, press and release the button once.
2. Press the brake pedal, and then press and release the button once.
3. Without applying the brake pedal, press and release the button once.
4. Press the brake pedal and then press the button until the engine starts.
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SiriusXM Satellite Radio Service
Note:
SiriusXM reserves the unrestricted
right to change, rearrange, add or delete
programming including canceling, moving
or adding particular channels, and its prices,
at any time, with or without notice to you.
Ford Motor Company shall not be
responsible for any such programming
changes. SiriusXM satellite radio is a
subscription-based satellite radio service
that broadcasts a variety of music, sports,
news, weather, traffic and entertainment
programming. Your factory-installed
SiriusXM satellite radio system includes
hardware and a limited subscription term,
which begins on the date of sale or lease
of your vehicle. See an authorized dealer
for availability.
For more information on extended
subscription terms (a service fee is
required), the online media player and a
complete list of SiriusXM satellite radio
channels, and other features, please visit
www.siriusxm.com in the United States,
www.siriusxm.ca in Canada, or call
SiriusXM at 1-888-539-7474.
Satellite Radio Electronic Serial
Number (ESN)
You need your ESN to activate, modify or
track your satellite radio account. When in
satellite radio mode, tune to channel 0.
Troubleshooting Action
Condition
Message
No action required. This
message should disappear
shortly.
Radio requires more than
two seconds to produce
audio for the selected
channel.
Acquiring…
If this message does not
clear shortly, or with an igni-
tion key cycle, your receiver
may have a fault. See an
authorized dealer for service.
There is an internal module
or system failure present.
Satellite antenna fault
SIRIUS system failure
Tune to another channel or
choose another preset.
The channel is no longer
available.
Invalid Channel
Contact SiriusXM at 1-888-
539-7474 to subscribe to
the channel, or tune to
another channel.
Your subscription does not
include this channel.
Unsubscribed Channel
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