service FORD TRANSIT CONNECT 2020 Warranty Guide

4. In addition ...
ROADSIDE SERVICE ASSISTANCE
(UNITED STATES, PUERTO RICO, AND U.S. VIRGIN ISLANDS)
Your vehicle is covered by the complimentary Ford Roadside Assistance
Program (unless you are driving a daily rental unit). Under this program,
Ford will cover:
•Towing to the nearest Ford Motor Company dealership, or towing to
your selling dealership if within 35 miles of the disablement
• Flat tire change (vehicle must have useable spare)
• Fuel delivery (limited to two occurrences in a 12-month period up to
2 gal. gas, 5 gal. diesel)
• 12V Battery jump starts
• Lock-out assistance (replacement key cost is customer responsibility)
• Winch out services: includes pulling a vehicle within 100 feet of a
paved or county maintained road. No recoveries.
The Roadside Assistance Program is separate from the New Vehicle
Limited Warranty. It begins at the warranty start date and lasts for five
years or 60,000 miles (whichever occurs first). If you need towing
beyond the five years or 60,000 miles (whichever occurs first) period,
Ford can arrange roadside assistance and charge your credit card. If the
reason for the vehicle disablement is later found to be covered by
another Ford warranty, Ford will provide a refund for the tow charge
under the other warranty, through the dealership.
For emergency roadside assistance, call 1-800-241-3673, 24 hours
a day, 365 days a year.
Ford Rent-A-Car (FRAC) and Dealer Daily Rental (DDR) vehicles that
must be towed because a covered repair failed during the warranty
coverage period, Ford will cover towing to the nearest Ford Motor
Company dealership.
Ford Motor Company reserves the right to modify or discontinue
Roadside Assistance at any time. Certain restrictions apply to Roadside
Assistance benefits. Call 1-800-241-3673 for further details.
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Important Information About List of Parts
Also covered by the two emissions warranties are all emissions-related
bulbs, hoses, clamps, brackets, tubes, gaskets, seals, belts, connectors,
non-diesel fuel lines, sensors, and wiring harnesses that are used with
components on the list of parts, above.
Concerning parts that should be replaced on a certain maintenance
schedule: these parts remain under warranty until : (a) the first
replacement time that is specified in yourOwner’s Manual; or (b) the
time or mileage limits of the Federal Defect and Performance Warranties
(whichever occurs first). Your Ford Motor Company dealer maintains a
complete list of parts covered by the emissions performance warranty.
For questions about emission-related parts, contact your dealer.
WHAT IS NOT COVERED?
Ford Motor Company may deny you emissions warranty coverage if your
vehicle or a part does not contain an emissions-related defect or has
failed because of abuse, neglect, improper maintenance, unapproved
modifications, or any items included in What Is Not Covered?,
pages 12-15.
If you need more information about getting service under the Federal
Emissions Performance Warranty, or if you want to report what you
believe to be violations of the terms of this warranty, you may contact:
U.S. Environmental Protection Agency
Office of Transportation and Air Quality
Compliance Division, Light-Duty Vehicle Group
Attn: Warranty Complaints
2000 Traverwood Drive
Ann Arbor, MI 48105
Email: [email protected]
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7. Additional information about your emissions warrantycoverage, under Federal and California requirements
HOW DO I GET WARRANTY SERVICE?
To get service under your emissions warranties, take your vehicle to any
Ford Motor Company dealer as soon as possible after illumination of the
Malfunction Indicator Light or it has failed an EPA-approved test or a
California Smog Check inspection. Be sure to show the dealer the
document that says your vehicle has failed the test.
Your dealer will determine whether the repair is covered by the warranty.
If the dealer has a question about Emissions Performance Warranty
coverage, it will forward the question to Ford Motor Company, which
must make a final decision within 30 days after you bring your vehicle in
for repair. (The decision will be made within a shorter time if state, local,
or federal law requires you to have the vehicle repaired more quickly in
order to avoid additional penalties.) The deadline for a determination
about Emissions Performance Warranty Coverage does not need to be
met if you request a delay, agree to a delay in writing, or if the delay is
caused by an event for which neither Ford nor your dealer is
responsible. If a question about Emissions Performance Warranty
coverage is referred to Ford Motor Company, you will be notified by Ford
Motor Company in writing if your claim for warranty coverage is denied.
The notice will explain the basis for denying your claim. If you fail to
receive this notice within a timely manner, as determined above, Ford
will perform the warranty repair for you free of charge.
HOW DO I HANDLE EMERGENCY REPAIRS?
If your vehicle needs an emergency warrantable repair and a Ford Motor
Company dealer is not available, or if a Ford Motor Company dealer
cannot perform warrantable repair(s) within 30 days of you bringing
your vehicle to the dealer, repairs may be performed at any service
establishment or by you using Ford equivalent replacement parts.
Ford will reimburse you for the cost of these warranty repairs including
diagnosis, if you take the part(s) that are replaced and the repair
receipt(s) to a Ford Motor Company dealer. The reimbursement shall not
exceed Ford’s suggested retail price for the warranted parts that are
replaced and labor charges based on Ford’s recommended time allowance
for the warranty repair and the geographically appropriate hourly rate.
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WHAT REPLACEMENT PARTS SHOULD I USE?
Ford Motor Company recommends that you use genuine Ford
replacement parts. However, when you are having non-warranty work
done on your vehicle, you may choose to use non-Ford parts. If you
decide to use non-Ford parts, be sure they are equivalent to Ford parts
in performance, quality, and durability. If you use replacement parts that
are not equivalent to Ford parts, your vehicle’s emissions control systems
may not work as effectively, and you may jeopardize your emissions
warranty coverage.
Under the Federal and California emissions warranties, Ford will repair
or replace covered parts if they are properly installed Ford parts or the
equivalent, or non-Ford parts that have been certified by the U.S. EPA or
the California Air Resources Board (CARB). Ford is not responsible for
the cost or repairing or replacing non-Ford parts that are not equivalent
to Ford parts or that have not been certified by EPA or CARB.
The maintenance, replacement, or repair of emissions control
devices or systems can be performed by any automotive repair
establishment or individual using Ford replacement parts or the
equivalent, or EPA- or CARB-certified parts, without voiding your
emissions warranty coverage for future repairs during the
applicable warranty period.
PROPER MAINTENANCE PRESERVES YOUR WARRANTY
If you do not maintain your vehicle properly, Ford may have the right to
deny you warranty coverage.
To have repairs made under this warranty, you may have to show that
you have followed Ford’s instructions on properly maintaining and using
your vehicle. You will find these instructions in yourOwner’s Manual.
Be sure to save your service receipts and to keep accurate records of all
maintenance work.
CUSTOMER ASSISTANCE
If you are not satisfied with the handling of a warranty matter, see
Customer Assistance, on the inside front cover, and Better Business
Bureau (BBB) AUTO LINE program, page 33.
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9. Ford Protect Extended Service Plan
MORE PROTECTION FOR YOUR VEHICLE
You can get more protection for your new car or light truck by
purchasing a Ford Protect Extended Service Plan (Ford Protect ESP).
Ford Protect ESP service contracts are backed by Ford Motor Company
or subsidiaries of Ford Motor Company (examples are but not limited to:
Ford Motor Service Company or the American Road Insurance
Company). Ford Protect plans provide up to 8 years and 150,000 miles
of coverage.
They provide:
•benefits during the warranty period, depending on the plan you
purchase can be: reimbursement for a rental vehicle, protecting
against tire and wheel road hazard damage, coverage for certain
maintenance and wear items, lost key replacement, other plans are
available;
• protection against covered repair costs and continuing Roadside
Service Assistance benefits after your Bumper to Bumper Warranty
expires.
You may purchase Ford Protect ESP from any Ford Motor Company
dealer or see our website at fordprotect.ford.com. There are several Ford
Protect ESP plans available in various time, distance and deductible
combinations. Each plan is tailored to fit your own driving and vehicle
ownership needs, including reimbursement for towing and rental.
When you purchase Ford Protect ESP, you receive peace-of-mind
protection throughout the United States, Canada and Mexico, provided
by a network of more than 4,600 Ford Motor Company dealers.
NOTE: Repairs performed outside the United States, Canada, Mexico,
Guam or Puerto Rico, Virgin Islands, American Samoa, and District of
Columbia are not eligible for Ford Protect ESP coverage.
This information is subject to change. Ask your dealer for complete
details about Ford Protect ESP coverage.
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